Customer Service Representative
Guest service representative job in Altoona, WI
**LoanMax Title Loans** **Job Description:** Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary. **LoanMax Title Loans offers their employees:** * Competitive Salaries * Paid Holiday * Vacations * Paid on the Job Training * Full Time Positions- Monday to Friday 10am to 6pm * with a rotating Saturday schedule of 9am to 3pm * Best of all Never Work on Sundays! **Job Requirements** **General:** * Must be Able to Work Full Time * Great attitude * Excellent Communication Skill * Detail Oriented **Education:** * Must have a High School Diploma **Work Experience:** * Previous Customer Service Experience * Computer and Data Entry Experience **Personal:** We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer Service Representatives. We are looking for an individual that is motivated, honest, dependable, and most of all someone that is searching for an exceptional career opportunity. **About Us:** LoanMax Title Loans is one of America's most respected title loan companies. LoanMax Title Loans and its affiliated companies own and operate nearly 1,000 stores in more than twenty states nationwide. **Our Mission:** Since the day we opened in 1990, we have been committed to helping customers get the hassle-free cash they need. Our company's mission is to provide short-term loans to our customers using a process that is fast and hassle-free, terms that are straight-forward and transparent, and prices that are among the lowest in the industry. We do all this while providing you with the excellent customer service you deserve and the honesty and integrity that you would expect. **Why Join Us?** Our Customer Service Representatives are the heart of our business. We are actively recruiting candidates that are looking for a career opportunity with our company. We value the relationships we have cultivated in the communities we serve and expect our employees to be an example of honesty and respect when dealing with them. We have a special approach to business and we only want candidates that can step up and work towards the exceptional customer service and image we represent. **Background Screening:** Must be able to pass a company background screening, including a credit, criminal and background check. By joining LoanMax Title Loans, you'll become part of a dynamic team dedicated to delivering exceptional customer service and making a positive impact in the communities we serve. If you're motivated, honest, and dependable, we encourage you to apply for this exciting career opportunity!
Auto-ApplyCustomer Service Representative
Guest service representative job in Altoona, WI
**LoanMax Title Loans** **Job Description:** Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary. **LoanMax Title Loans offers their employees:** * Competitive Salaries * Paid Holiday * Vacations * Paid on the Job Training * Full Time Positions- Monday to Friday 10am to 6pm * with a rotating Saturday schedule of 9am to 3pm * Best of all Never Work on Sundays! **Job Requirements** **General:** * Must be Able to Work Full Time * Great attitude * Excellent Communication Skill * Detail Oriented **Education:** * Must have a High School Diploma **Work Experience:** * Previous Customer Service Experience * Computer and Data Entry Experience **Personal:** We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer Service Representatives. We are looking for an individual that is motivated, honest, dependable, and most of all someone that is searching for an exceptional career opportunity. **About Us:** LoanMax Title Loans is one of America's most respected title loan companies. LoanMax Title Loans and its affiliated companies own and operate nearly 1,000 stores in more than twenty states nationwide. **Our Mission:** Since the day we opened in 1990, we have been committed to helping customers get the hassle-free cash they need. Our company's mission is to provide short-term loans to our customers using a process that is fast and hassle-free, terms that are straight-forward and transparent, and prices that are among the lowest in the industry. We do all this while providing you with the excellent customer service you deserve and the honesty and integrity that you would expect. **Why Join Us?** Our Customer Service Representatives are the heart of our business. We are actively recruiting candidates that are looking for a career opportunity with our company. We value the relationships we have cultivated in the communities we serve and expect our employees to be an example of honesty and respect when dealing with them. We have a special approach to business and we only want candidates that can step up and work towards the exceptional customer service and image we represent. **Background Screening:** Must be able to pass a company background screening, including a credit, criminal and background check. By joining LoanMax Title Loans, you'll become part of a dynamic team dedicated to delivering exceptional customer service and making a positive impact in the communities we serve. If you're motivated, honest, and dependable, we encourage you to apply for this exciting career opportunity!
Guest Service Representative (Part Time)
Guest service representative job in Eau Claire, WI
Type Part-Time We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs.
Job Summary
Join our Festival Foods team as a Part-Time Guest Service Representative!
Job Title: Guest Service Representative (GSR) Reports to: Guest Services Manager
Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you'll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.
Seeking availability until 10:00pm
Job Description
What You'll Do:
As a Guest Service Representative, your responsibilities will include:
* Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
* Lead by Example: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
* Utilize Leadership Tools: include but not limited to ten tile evaluations, Coach's Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual
* Oversee Operations: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.
* Support: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
* Monitor & Adjust: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.
* Maintain Staffing Levels: Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.
* Enforce Labor Laws: Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.
* Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.
* Communicate with Shift Managers: Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.
* Manage Lane Flow: Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.
* Track Attendance: Utilize the GSR Shift Report to effectively communicate and document lateness or absences.
* Cart Management: Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.
* Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
* Support the Team: Other duties as assigned.
What We're Looking For:
To succeed as a Guest Service Representative (GSR), you should have:
* Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
* Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.
* Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
* Teamwork & Training: A commitment to mentoring others and fostering a collaborative team environment.
Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
* The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
* Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
* Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
Work Schedule:
The Guest Service Representative is a position that is part-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual's availability.
Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!
Benefits Overview
WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.
Address
3007 Mall Drive
City
Eau Claire
State
WI
Postal Code
54701
Auto-ApplyCustomer Service Representative
Guest service representative job in Chippewa Falls, WI
Founded in 1912, ITW (NYSE: ITW) is a global industrial company built around a differentiated and proprietary business model. The company's seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW's approximately 45,000 dedicated colleagues around the world thrive in the company's decentralized, entrepreneurial culture. In 2019, the company achieved revenues of $14.1 billion, with roughly half coming from outside North America.
Division Description
ITW Deltar Fasteners is a large division within the Automotive Segment and serves all the major OEMs and their tier suppliers with plastic fasteners. Locations include: Frankfort, IL; Chippewa Falls, WI and our Commercial Sales and Engineering in Troy, MI.
The division drives profitability by leveraging its innovative solutions and application engineering. In addition to ITW's industry leading research and development capabilities, ITW Deltar Fasteners enhances our customers' competitive advantage by:
* Maintaining advanced engineering and manufacturing facilities in NA.
* Exchanging product, process and benchmarking information with sister units worldwide.
* Continually improving processes, material and designs to ensure every product exceeds customer specifications while providing unparalleled value.
Position Summary
The Customer Service Representative reports to the Customer Service Supervisor. The major areas of responsibility are: Coordinates customer service related activity for the operations to ensure on-time shipment of product to customer. Reviews customer/vendor/internal department correspondence on day-to-day occurrences to react to customer demands.
Primary Responsibilities
* Proactive daily communication with customer and production to ensure on-time shipment of product and problem resolution
* Process hardcopy purchase orders and part releases
* Develop and maintain good working relationships with both internal and external customers
* Collaborate with various internal departments as needed
* Utilization of various reports to manage customer requirements
* Maintain accurate customer data
* Maintain current knowledge and understanding of customer specific requirements and systems
* Knowledge and understanding of internal ERP system to sufficiently complete required tasks
* Reconciliation of discrepancies with manufacturing cells
* Coordinate expedite shipments per customer request
* Ability to successfully manage multiple tasks at one time
* Other tasks and duties as assigned
Experience Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* 2 year Administrative/Manufacturing degree or equivalent education and/or experience
* Minimum 1-3 years in customer service/sales , related to a manufacturing environment or related field
* Requires a detail oriented person with proven organizational and communication skills, both verbal and written
* Experience, plus working knowledge of customer relations, general computer operations, and coordinating of multiple tasks
* Microsoft Excel, Word and Office competent
* Strong work ethic, reliable, able to work independently and in a team environment and self-motivated
* Ability to read part drawings
* Flexibility and willingness to change daily responsibilities
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Customer Service Representative
Guest service representative job in Eau Claire, WI
FASTSIGNS #2079 is hiring for a Customer Service Representative to join our team! A Successful FASTSIGNS Customer Service Representative Will:
Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
Work with customers in numerous ways such as email, telephone, in-person and at their place of business
Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS Customer Service Representative:
2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
Outgoing, responsive, eager to learn and has the ability to build relationships
Great listening and organization skills
Ability to sit for long periods (4 hours or more)
Ability to view a computer screen for long periods (4 hours or more)
Ability to work under pressure to output high volume, high-quality work
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $17.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCustomer Service Representative - State Farm Agent Team Member
Guest service representative job in Chippewa Falls, WI
Job DescriptionROLE DESCRIPTION: Chippewa Falls is a great community to work in! Come join our team. As a Customer Service Representative - State Farm Agent Team Member with Jeff Flaig Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Dedicated to customer service.
Detail oriented and able to multitask
Communication and interpersonal skills.
Excellent communication skills to assist customers and coordinate with other agency team members.
Proactive in problem solving.
Must pass a criminal and financial background check
Benefits:
Valuable career-building experience
Growth potential/Opportunity for advancement within my office
Hourly pay plus commission/bonus
Simple IRA
Paid time off
License reimbursement
PAY RANGE:
$19-$25 per hour range depending on if you have a license or prior insurance experience
Front Desk Agent - The Lismore
Guest service representative job in Eau Claire, WI
The Lismore Hotel is searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
This is a part-time position. Hours 7 am to 3 pm or 3 pm to 11 pm. Weekend availability needed.
Customer Service Representative - Eau Claire, WI
Guest service representative job in Eau Claire, WI
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative
Guest service representative job in Chippewa Falls, WI
Customer Service Representative
Work for a company where employees make the difference and opportunity awaits!
Something is happening at Citizens State Bank (of Cadott, Chippewa, Cornell, Stanley, Prentice & Stratford), employees are accomplishing things never thought possible!
Our Customer Service Representative position is vital to our company! Customer Service Representatives are the face of the company, helping customers with processing transactions and opening accounts, while also looking for opportunities to better help them achieve their dreams! Our mission of “relationships built on trust” starts with our CSRs and the impact that they make on our customers.
Development and advancement programs available to grow career and earning potential.
Citizens State Bank is looking for talented, motivated, sales-oriented individuals to join our team. We are looking for individuals interested in working for a company that values employee development, goals, accountability, results, reward and recognition, and growth! Come challenge yourself at Citizens State Bank. Qualified applicants will have an aptitude for helping people through positive interaction and the ability to recommend solutions.
Does this sound like you? Apply today!
About Citizens State Bank:
At Citizens State Bank, employees are our most important asset. We value employee input and ideas and partner to help our employees develop and flourish. Citizens State Bank is a well-established $140 million-dollar community bank impacting the communities of Cadott, Chippewa Falls, and Cornell.
At Citizens State Bank, you receive competitive wages and benefits:
401K program with match and elective contribution options and an employer sponsored profit sharing
Over 15 days of PTO in your first year with a progressive scale as your longevity grows
Health (with a near site clinic), dental, and vision benefits
100% employer paid Long-term disability, short-term disability, life insurance, AD&D, and an EAP
Health Savings options
Voluntary Accident Plans
Auto-ApplyCustomer Service Representative - $15.00 - $17.00 /hour
Guest service representative job in Eau Claire, WI
Sales Representative:
Are you just starting your career and unsure if your limited experience will allow you a solid professional career where you can grow? Let me ask you a question. “Can you provide excellent customer service and build long lasting relationships with real people and enjoy doing it?” If the answer is yes, we have a career for you.
The role of Sales Representative is the first point of contact for our customers. Our Sales Representatives learn all aspects of our business and culture and use that knowledge to provide our customers the best products and services to meet their individual financial needs. We are seeking driven individuals capable of handling multiple accounts while treating each customer as if they are our only customer.
Why should you work with us?
Start your career with an industry leader where you will receive best-in-class training.
Be on a fast track to success. We consistently promote from within. The only thing holding you back is that “You are not here yet”
Work with a team of professionals who will ensure your success.
Competitive wages with real advancement opportunities
Majority company paid Health, Dental and Vision
401k Program
Life and Disability Insurance
2 Weeks paid Vacation, 5 paid Holidays and 5 PTO days
40hr Work Week - Monday thru Saturday
Every Sunday Off
$15 -$17/hour
Monthly bonus potential
Preferred Qualities and Experience:
1+ years Customer Service, Sales or Collections experience
Teamwork mentality developed through team sports
Some college or military experience
Passion for Customer Service
Passion for Winning
General understanding of basic math and capability to learn
Pleasant and inviting phone voice
Ability to approach a stranger like a friend
Minimum Required Education and Qualifications:
High School Diploma or equivalent
Must be able to work 40 hours per week including Saturdays
Satisfactory completion of pre-employment screenings
Reliable form of personal transportation and valid Driver's License
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.
Auto-ApplyCustomer Service Representative
Guest service representative job in Eau Claire, WI
Do you thrive on making a positive, lasting impact on people?
Do you have customer service experience?
Are you looking for an opportunity to learn a new industry, with paid on the job training?
Do you want multiple opportunities to advance your career?
Do you want to work in an open, office environment?
You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required - just bring your customer centric attitude and we'll teach you the rest!
In this role, you can expect to:
Provide outstanding customer service both on the phone and in-person.
Market for new and continued customer business.
Prepare and process loans and income tax returns.
We offer:
TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities.
An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your branch goals!
Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.
Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story.
We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.
Come Begin Your Story! Apply today!
Auto-ApplyCustomer Service Representative
Guest service representative job in Chippewa Falls, WI
The Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.
Benefits:
* 15 days of paid time off
* Competitive medical, dental, and vision plan options
* Health Savings Account with employer match option
* Paid Parental Leave
* 401(k) with an employer match up to 4%
* Supplemental health plans through Aflac
* Employer paid basic life insurance
* Employee paid short-term disability option
* Employer-paid long-term disability
* Mental health support through Employee Assistance Program
* 7 paid holidays annually
Key Responsibilities:
* Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
* Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
* Answer incoming and make outgoing customer telephone calls.
* Receive and resolve, within established guidelines, customer questions and concerns.
* Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
* Track customer information and concerns and enter data into database.
* Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
* Maintain new account files.
* Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
* Provide timely and accurate information regarding missed stops or other customer concerns.
* Generate call-in work orders for drivers
* Download, distribute and answer all customer inquiries received via email.
* Take web request and process payments by phone.
* Process customer payments via internet and take cash payment's as needed.
* Enter new subscription residential accounts into system.
* Run credit checks on new customers.
* Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
* Key all new/cancelled accounts into Tower system and verify in system.
* Scan all contracts into system and maintain records of them.
* Assist in completing the Affirmative Action log for all applicants.
* Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
* Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
* Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
* May provide back up assistance for Office Coordinator.
* Perform other duties and responsibilities as required or requested by management.
Requirements:
* High School Diploma or GED.
* One (1) to Two (2) years customer service call center experience.
Knowledge, Skills and Abilities:
* Ability to implement solutions to general and specific customer concerns.
* Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
* Possess good organizational skills and record keeping skills.
* Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
* Proficient in Microsoft Outlook, Microsoft Word and Excel.
* Good problem solving ability.
* Excellent data entry skills.
Physical/Mental Demands:
* Ability to stand, sit, walk, use hands and fingers, talk and hear.
* Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Working Conditions:
* Work in indoor office environment 95% of the time.
* Noise level is usually moderate.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
Auto-ApplyCustomer Service Representative - State Farm Agent Team Member
Guest service representative job in Chippewa Falls, WI
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Opportunity for advancement
Paid time off
ROLE DESCRIPTION: As a customer service representative with Michelle Moua Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Property & Casualty Insurance License to start
Licensed Personal Lines Customer Service Representative
Guest service representative job in Eau Claire, WI
Job DescriptionBenefits:
Identity theft Protection
401(k) matching
Competitive salary
Dental insurance
Paid time off
Vision insurance
A Licensed Personal Lines Customer Service Representative at Midwest Select Insurance Group, LLC (MSIG) is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow associates while conducting specific service and marketing activities.
Responsibilities
Work with agency producers to place new personal lines business.
Provide service to existing clients related to updating policies, providing quotes, taking payments, claims support, answering questions, and providing documentation.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Qualifications
Hold a property and casualty insurance license in the state of Wisconsin.
Demonstrate a strong willingness to learn and become an expert in your craft.
Understand insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills, as well as excellent math and reading skills to perform calculations.
Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
Front Desk
Guest service representative job in Chippewa Falls, WI
Supervisor: General Manager
Purpose of Position: Guest Service Representatives are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy.
Essential Functions:
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Maintains a high level of professional appearance and demeanor.
Maintain the highest level of confidentiality in all areas.
Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers.
Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
Demonstrate good communication skills and convey information and ideas.
Ability to perform basic math, and understand financial information.
Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security.
Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things.
Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
Uses persuasive selling techniques to sell rooms and promote all marketing programs.
Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment.
Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
Responsible for key control. Issues and receives both room keys and master keys.
Process all lost and found items according to policy.
Have basic knowledge of how to operate computer equipment, including Microsoft Office suite.
Assist in training of new staff.
Participates in and supports a positive, enjoyable work environment.
Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
Performs other duties as assigned.
Customer Service Representative
Guest service representative job in Hammond, WI
ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - then ThompsonGas is for you!ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality.
This is an onsite position.
Major Job Duties:
Handle inbound calls by asking probing questions to uncover sales and service opportunities
Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
Handle each call with a high level of professionalism, warmth and eagerness
Possess a working knowledge of all ThompsonGas products and service offerings
Hold a thorough understanding of policies and procedures related to safety, product delivery and service
Provide timely and accurate information on customer order status
Lead outbound calling operations in effort to collect from past due customers
Enter and update customer account information in CARGAS and MPX systems
Process billing payments for walk-in customers
Responsible for processing driver daily paperwork
Other duties and projects as assigned
Education and Experience:
Degree or equivalent experience required
3+ years of Customer Service experience (Call center experience preferred)
Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
Previous experience with CARGAS and MPX systems preferred, but not required
Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
Excellent computer skills including Microsoft office and data entry skills
Ability to organize, multi-task and prioritize assignments in a fast-paced environment
High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
Flexible to work OT and weekends as needed during busy season
PERKS WITH US!
Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
Disability and life insurance
Paid time off that increases with tenure
Daily Pay Option that offers great flexibility and financial control
Employee training programs with career development/advancement opportunities
Employee recognition program
Quarterly bonus potential
Paid maternity and parental leave benefits
Tuition reimbursement program
This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law.
ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Auto-ApplyCustomer Service Representative
Guest service representative job in Ellsworth, WI
Job DescriptionDescription:
Committed to our Team, Craft & Community, Since 1910
Join the always-growing Team at Ellsworth Creamery as we work with our cooperative of local farmers to create award-winning cheese!
ABOUT ELLSWORTH CREAMERY:
At Ellsworth Creamery, our team members are more than employees; you are like family and we want you to succeed. This culture has contributed to the longevity of our staff, whose careers at Ellsworth Creamery span 10, 20 and even 50 years! Our Ellsworth, Wisconsin facility specializes solely in the production of our world-famous All Natural White Cheddar Cheese Curds, both natural and flavored, our All Natural Cheddar Cheese Curd Crumbles and sweet whey powder.
Benefits Package:
Full Time employees are eligible for benefits on the 1st of the month, following 30 days of employment.
Medical, Health Savings Account, Dental, Vision, Accident, Critical Illness and Hospital insurances available.
Employee Assistance Program (EAP) and other free resources.
401k match, Paid Time Off & Holiday Pay!
Job Title: Customer Service Representative
Department: Administration / Customer Service
Reports To: Finance Manager
FLSA Status: Non-Exempt/Hourly
General Description: The Customer Service Coordinator is the first point of contact for the office, providing professional and friendly customer service both in person and over the phone. This role supports daily administrative operations, coordinates communication across departments, handles daily deposits and change orders, and assists with routine data entry tasks. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced office environment.
Duties and Responsibilities:
Answer and direct incoming phone calls in a professional and courteous manner.
Greet and assist visitors, vendors, and customers entering the office.
Monitor and distribute incoming “Contact Us” messages and inquiries to appropriate departments.
Handle daily store deposits and prepare/coordinate change orders with financial institutions.
Assist with data entry of operational information such as milk tickets and other routine reports.
Maintain office supplies and organization of front office area.
Provide general administrative support to office staff, finance, and other departments as needed.
Assist with filing, scanning, and document management.
Support internal communication and coordination between departments.
Perform other related duties and special projects as assigned.
Requirements:
Required Skills and Abilities:
Strong interpersonal and communication skills (both verbal and written).
Friendly, welcoming, and professional demeanor.
Excellent organizational skills and attention to detail.
Ability to multitask and manage priorities in a dynamic office setting.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Comfortable working with numbers and performing basic financial tasks.
Ability to maintain confidentiality and handle sensitive information.
Self-motivated and dependable.
Education & Experience:
High school diploma or equivalent required.
2+ years of experience in a customer service, administrative, or office support role preferred.
Experience with data entry or working in a finance-related environment is a plus.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
May require occasional lifting of office supplies or files (up to 25 lbs).
Work Environment / Environment Condition:
Regular attendance and punctuality are essential.
Professional, business-casual office setting, within a Dairy Plant.
Must adhere to all food and plant safety policies and regulations.
Working hours will be determined, but generally will be M-F, 8am-4:30pm.
Customer Service Rep(02101) - 2570 Gracie Dr
Guest service representative job in Baldwin, WI
Job DescriptionOperate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare products. Receive and process telephone and walk-up customer orders. Clean equipment and facility continuously. See store for a complete list of job duties.
Customer Service Representative - State Farm Agent Team Member
Guest service representative job in Black River Falls, WI
Job DescriptionBenefits:
401(k) matching
Paid time off
Training & development
ROLE DESCRIPTION: As a Customer Service Representative with Karen Stai Koenigs Insurance Agency, Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Representative (Stanley, WI)
Guest service representative job in Stanley, WI
Job DescriptionDescription:
Hixwood Metal is the premier source for all your agricultural, pole barn, shed, building supply, coil, blank flat stock, and slit coil needs. We specialize in supplying the industry with products that are at the top of the spectrum. We have been proudly serving West Central Wisconsin with manufacturing quality building components since 1998.
Position Purpose: To provide exceptional customer service while managing walk-in guests and providing phone and email support as part of a successful sales team.
The job requirements include but are not limited to the following:
Core Value Expectations:
• Actively pursue high character, high trust, and high performance personally, corporately, and in all aspects of the position.
• Provide distinctive quality and unparalleled customer service both internally and externally.
• Demonstrate and promote integrity, respect, and teamwork.
• Invite others to help you grow through living authentically with nothing to prove, lose or hide.
• Evidence humility by actively receiving, teaching, and mentoring.
Primary Role Expectations: • Greet walk-in customers with a smile and evaluate their needs. • Direct customers to an inside sales representative or other appropriate employee. • Print customer pick-up paperwork. • Keep the counter area clean and well merchandised. • Become acquainted and proficient with post frame and shed construction methods. • Become acquainted and proficient with our price book. • Become acquainted and proficient with our various product lines. • Become acquainted and proficient with our lead tracking software. • Invoice customers for building materials. • Process sales orders and payments using our Point-of-Sale system. • Complete basic quotes. • Other duties as assigned. Qualifications: • Regular and predictable attendance is an essential job function. • Great customer service skills are a must! • Have excellent communication and interpersonal skills with a positive attitude. • Outstanding organizational skills with the ability to multi-task. • Ability to work with little supervision and track multiple processes in a fast-paced environment. • Building materials experience is a plus. N14685 Copenhaver Ave.
Requirements:
Qualifications:
• Regular and predictable attendance is an essential job function.
• Great customer service skills are a must!
• Have excellent communication and interpersonal skills with a positive attitude.
• Outstanding organizational skills with the ability to multi-task.
• Ability to work with little supervision and track multiple processes in a fast-paced environment.
• Building materials experience is a plus.
• Strong problem-solving skills and the ability to exercise sound judgement and make decisions.
• Need to be independent, self-motivated and a team player.
• Must have mathematical skills commensurate with position.
• Detail oriented.
• Experience with Office Productivity Tools (Word, Excel, PowerPoint, Outlook).
Education and Experience Requirements:
• High school diploma or GED.
• Previous experience in the construction industry is preferred.
• 1 year previous customer service experience preferred.
Physical Requirements:
• Must be able to lift at least 25 lbs.
• Walking, standing, sitting for long periods, climbing, squatting, bending, lifting, and kneeling are all required physical aspects of the job.
Other Aspects: General:
• Job Type: Full-time
• Hourly w/overtime - based on experience.
• Weekly pay
Schedule:
• Present during current Hixwood hours, generally 6:30am - 4:30pm w/ some Saturday mornings.
Benefits:
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• Paid time off
• Holiday pay
• AFLAC
• Voluntary life insurance
• Voluntary disability insurances
Work Location: • In person at the Stanley, WI Copenhaver Avenue location.
Work Remotely: • No