Post job

Guest service representative jobs in Fort Smith, AR - 84 jobs

All
Guest Service Representative
Customer Service Representative
Guest Services
Night Auditor
Front Desk Agent
Guest Services Agent
Front Desk Representative
  • Guest Support

    Hideaway Pizza 3.4company rating

    Guest service representative job in Fort Smith, AR

    Full-time, Part-time Description PURPOSE The primary commitment of the Support Team Member is to provide an EXCEPTIONAL experience for our Guests. This experience will leave the guests craving to return soon and share their excitement (food shots and selfies are preferred). Achieving this means you must embrace the Hideaway Way, excel in the Hideaway Service Standards, have superior menu knowledge, continuously enhance the Guest environment, and present yourself in a professional yet fun way. RESPONSIBILITIES Embrace and Internalize THE WAY. Fanatic execution of the Hideaway Service Standards and Steps of Service to every Guest. Sincerely welcome and thank every Guest, creating a warm and inviting atmosphere. Obsessively maintain a clean and safe environment for the Guest and Team Members. Quickly answer the phone and handle calls in a professional and appreciative manner. Vigorously protect the financial interests of the Guests and Hideaway Pizza. Always create a FUN environment. Requirements REQUIREMENTS Must be 16 years or older. Have and maintain required licenses: Food Handlers. Work a varied schedule, including shifts, days, holidays, doubles, positions, and events. Follow all policies and procedures outlined in the employee handbook and job-specific training guides. Meet physical requirements as dictated by the job, standing (8 hours), walking, lifting (40 pounds), stooping, carrying (25 pounds), and wiping. LANGUAGE English (required) WORK AUTHORIZATION United States (required)
    $20k-26k yearly est. 60d+ ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Front Desk Agent

    G & G Hospitality

    Guest service representative job in Fort Smith, AR

    Maintains an inventory of vacancies, reservations and room assignments. • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. • Knows room locations, types of rooms available, and room rates. • Registers arriving guests and assigns rooms. • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. • Coordinates guest room maintenance work with the engineering and maintenance division. • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. • Knows daily activities and meetings taking place in the hotel. • Reports any unusual occurrences or requests to the manager or assistant manager. • Manages and resolves all guest complaints in a professional and courteous manner. • Processes guest check-outs and handles monetary transactions. • Maintains customers' privacy. • Maintains a high level of professional appearance and demeanor. • Performs other duties as assigned.
    $23k-28k yearly est. 60d+ ago
  • Front Desk Representative

    Ennen Eye Center

    Guest service representative job in Fort Smith, AR

    Job Description Ennen Eye Center is looking for a pleasant, highly motivated, and customer service oriented Front Desk Representative to join our team! Our goal is to ensure excellent service standards, respond efficiently to patient inquiries, and maintain patient satisfaction. Skills needed will be. Excellent communication skills Exceptional interpersonal skills Ability to work with different groups of people Detail-oriented Ability to multi-task, prioritize, and manage time effectively Computer competency Benefits: Paid Medical and dental benefits Free Vision Care Paid Time Off Paid Holidays Retirement Plan (401K) Uniform allowance Employee discounts Experience: Customer Service - 1 year preferred but not mandatory Medical Receptionist - 1 year preferred but not mandatory If this position interests you, please submit a resume and complete the accompanying test.
    $20k-27k yearly est. 25d ago
  • Customer Service Representative - State Farm Agent Team Member

    Heath Roberts-State Farm Agent

    Guest service representative job in Fort Smith, AR

    Are you Bilingual, outgoing, and customer-focused? Professional business appearance. Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Full time front office team member, no license required. Responsibilities Professional business appearance. Handle incoming phone calls. Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent communication skills - written, verbal and listening Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Ability to work in a team environment Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $25k-32k yearly est. 10d ago
  • Customer Service Representative - State Farm Agent Team Member

    Sean Whetstone-State Farm Agent

    Guest service representative job in Fort Smith, AR

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Company parties Opportunity for advancement Paid time off Training & development Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Work with the agent to establish and meet marketing goals. As an Agent Team Member, you will receive... Hourly plus commission/bonus 401(k) with matching potential Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent communication skills - written, verbal and listening Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Ability to work in a team environment Ability to effectively relate to a customer Bilingual - Spanish preferred Bilingual - Vietnamese preferred Property and Casualty license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $25k-32k yearly est. 1d ago
  • Guest Services Event Staff | Part-Time | Fort Smith Convention Center

    Oakview Group 3.9company rating

    Guest service representative job in Fort Smith, AR

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a member of the Guest Services Event Staff Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the facility. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter, bag checker, etc. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our guests safe and informed while still maintaining a fun and friendly atmosphere. This role pays an hourly rate of $15.00-$16.50 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue OVG has an excellent and immediate opening for a Guest Service's Associateat the Fort Smith Convention Center/Arc Best Performing Arts Center in Ft. Smith AR. The Fort Smith Convention Center offers 116,800 square feet of usable, infinitely flexible event space including 40,000 sq. ft. Exhibit Hall, 8 Meeting Rooms and over 3,000 sq. ft. of pre-function space. The ArcBest PAC boasts a 1,331-seat state-of-the-art Performing Arts Center just steps from historic downtown Fort Smith, Arkansas. Responsibilities * Prepare your assigned area for guests; looking for potential hazards, reporting any issues to a supervisor * When doors open, welcome our guests with a great smile and helpful attitude * Scan event tickets ensuring that the proper ticket is being used to gain entry * Assist guests in locating their ticketed seats, event room * Being alert and proactive to potential hazards and reporting incidents when they occur * Monitor your assigned area for issues and opportunities to make lasting memories for our fans * Respond to all guest concerns/complaints promptly and in a professional manner * Assist guests in ADA accessible seating sections * Enforce all building policies and procedures to ensure a safe environment for all guests * Manage the foot traffic flow of large crowds * Bag checks at entry * Check identification of guests to verify age requirements for purchase of alcohol. * Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency. Qualifications * Experience in a hospitality or entertainment environment is preferred * You must love working with and helping people. * Ability to stand for long periods of time. * You must be able to maintain a POSITIVE attitude while handling difficult situations. * Flexible schedule: Weekend availability is needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $15-16.5 hourly Auto-Apply 13d ago
  • CUSTOMER SERVICE / SALES REPRESENTATIVE

    RNR Tire Express and Custom Wheels-Van Buren

    Guest service representative job in Van Buren, AR

    Job Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process. As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff. The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential. Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity. Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities * Making sure that your store meets sales targets / goals * Running promotions * Managing stock levels * Reviewing all Sales Rental Orders for compliance and approval * Analyzing sales figures * Create goals and sales strategies * Contacting all prospects daily from prior interests with RNR * Forecasting future sales * Dealing with customer service opportunities * Maintain competitor sales and promotions knowledge * Training store associates Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth. We offer competitive base pay, commissions, bonuses and a complete benefits package. Other Requirements: Valid State Driver License with a clean driving history We conduct drug screen, & background check Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity. Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
    $25k-32k yearly est. 18d ago
  • Night Auditor

    Tandem Hospitality Group

    Guest service representative job in Fort Smith, AR

    A Night Audit is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel's continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel. JOB RESPONSIBILITIES Audit, post, and balance daily cashiers work for hotel Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guest's account daily Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts. Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel's performance; ensure distribution to appropriate departments Ensure credit card system reconciles to daily transaction lists Verify cash postings and cashier drops to ensure accurate Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management Greets all guests in a pleasant and professional manner Completes the guest registration and check-in/out procedures Answers telephone, transfers calls, and takes messages when applicable Makes hotel reservations for guests, including changes and cancellations Follows proper credit card procedures Maintains accurate bank during shift and uses correct vouchers for specified transactions Responds to all guest needs and requests in a timely fashion Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction Understands hotel service and programs Knowledgeable of geographical area and points of interest Ensure the front desk is adequately stocked of all supplies Understands hotel emergency procedures and evacuation protocols Collects payment for all guests at check-in and check-out. Makes change as necessary Perform all reasonable job duties as requested.
    $23k-28k yearly est. 51d ago
  • Customer Service Rep(05357)

    Domino's Franchise

    Guest service representative job in Alma, AR

    Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash register and collecting payment from customers. Making consistent products within Domino's Pizza guidelines. Maintaining a clean and organized work environment from our customer's viewpoint. Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards. What are we looking for? A fun and friendly person, who is comfortable talking to strangers. A team player who is punctual and has a positive attitude! You are at least 16 years of age. Pass a Criminal Background check. Qualifications Must have a clean record. Background check will be ran. Additional Information All your information will be kept confidential according to EEO guidelines.
    $25k-32k yearly est. 11d ago
  • Customer Service Representative - Fayetteville, AR

    Kedia Corporation

    Guest service representative job in Fayetteville, AR

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $25k-32k yearly est. 1d ago
  • Insurance Customer Service Rep

    McNair & Associates

    Guest service representative job in Fayetteville, AR

    Job Description Founded in 1879, McNair & Associates is one of the oldest and most respected insurance agencies in the state. As a small business that values its employees and customers, we operate with a strong foundation of integrity, care, and a commitment to doing the right thing. We take pride in individualized training, offering opportunities for growth, and providing competitive wages to ensure our team feels valued and empowered. Our agency fosters a healthy work environment, led by a knowledgeable and supportive leadership team, ensuring job security and career progression for those who seek it. We are looking for a dedicated and detail-oriented Insurance Customer Service Representative to join our team. This role requires strong organizational skills, excellent communication abilities, and a commitment to providing top-tier service to our clients. You will be responsible for quoting, issuing new business, and amending policies while ensuring a seamless experience for our customers. If you thrive in a collaborative, growth-focused environment and are eager to build a long-term career in insurance, we encourage you to apply today! Benefits Paid Time Off (PTO) Health Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Weekends Off Responsibilities Collect, process, and distribute client information accurately and efficiently Manage email and phone correspondence with clients and insurance companies Learn and adhere to insurance company procedures to ensure policy compliance Input, process, and organize company information to support producers Assist clients with policy amendments, quotes, and issuing new business Requirements Excellent listening skills, empathy, and patience when working with clients Strong organizational abilities to handle client information and support producers Clear and professional communication skills to interact with coworkers, insurance companies, and clients Ability to multitask and prioritize in a fast-paced environment An active insurance license is required to perform quoting, issuing, and policy amendments
    $25k-32k yearly est. 15d ago
  • Customer Service Representative

    Larry Bittle State Farm Agency

    Guest service representative job in Fayetteville, AR

    Job Description Larry Bittle - State Farm Agency, located in Fayetteville, AR, is currently seeking a talented, caring professional to join our team as a Customer Service Representative. Insurance experience is not required as we will train the right person with the right skill set! If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include, but are not limited to: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Salary plus bonus (salary increases once licensed) Commissions (based on licensing and sales) Paid time off (vacation/major holidays) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Customer Service and/or Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Excellent communication skills - written, verbal, and listening Self-motivated Detail oriented Proactive in problem-solving Ability to work in a team environment Ability to assess customer needs and conduct effective interviews Ability to effectively relate to a customer Property Casualty license (must be able to obtain) Life and Health license (must be able to obtain) This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $25k-32k yearly est. 28d ago
  • Front Desk Agent

    Hay Creek Hotels

    Guest service representative job in Fayetteville, AR

    Job Description Join us at The Stonebreaker as a Front Desk Agent. We are looking for a motivated and diligent team player to collaborate with our growing team in providing exceptional guest service. About The Stonebreaker: Located on 144 scenic acres atop Markham Hill in Fayetteville, The Stonebreaker (formerly Pratt Place Inn) is undergoing a major renovation to become a top-tier boutique hotel with outstanding dining, private club facilities, and event spaces. If you're a hands-on leader with a passion for hospitality, we'd love to meet you! Join us at The Stonebreaker as a Front Desk Supervisor! We are looking for a motivated and diligent team player to collaborate with our growing team in providing exceptional guest service. Key Skills Required: Team coordination Conflict resolution Attention to detail Benefits: Key Benefits: Weekly pay! Be part of a grand opening team with the hotel in January 2025.
    $23k-28k yearly est. 30d ago
  • Night Auditor (FT) - Graduate by Hilton Fayetteville

    Graduate Hotels 4.1company rating

    Guest service representative job in Fayetteville, AR

    Schulte Companies is seeking a dynamic, service-oriented Night Auditor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Hospitality Group is an Equal Opportunity Employer.
    $23k-28k yearly est. 19h ago
  • Guest Service

    Hellosunshinetravels

    Guest service representative job in Fayetteville, AR

    Remote Guest Services Representative (Travel Agent) Type: Independent Contractor / Flexible Schedule Do you love to travel and help others create unforgettable experiences? ️ Were looking for motivated individuals to join our growing team as Remote Guest Services Representatives! As a Travel Agent, youll work remotely assisting clients with booking vacations, cruises, group trips, and more. Full training is provided no prior experience needed! Responsibilities Provide excellent guest service while helping clients plan their travel Research destinations, accommodations, and activities Book travel arrangements (flights, hotels, cruises, tours, etc.) Maintain client relationships and ensure seamless travel experiences Stay informed on current travel trends, deals, and vendor promotions Qualifications Passion for travel and helping others Strong communication and customer service skills Self-motivated, organized, and detail-oriented Must be 18 years or older Reliable internet connection Perks & Benefits 100% remote work from anywhere Flexible hours (full or part-time) Access to exclusive travel discounts & perks Comprehensive training and mentorship provided Growth opportunities within the travel industry
    $20k-28k yearly est. 22d ago
  • Guest Services-Hourly

    Pah Management

    Guest service representative job in Fayetteville, AR

    A Guest Services Associate is primarily responsible for checking-in and out hotel guests courteously and providing information inquiries from guests and visitors. Also, processing all payments according to established hotel requirements, ensuring that all procedures are completed to the hotel's standards and assisting where necessary to ensure optimum service to guests. QUALIFICATION STANDARDS • Provide excellent customer service to arriving and departing guests/owners • Check in and check out, make reservations and confirmations • Efficiently maintain daily organization of the front desk operation • Multitask, detail oriented, remain service centric • Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using logbooks • Assist with guest issues with professionalism maintaining hospitable attitude. • Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities. • Follow PAH Management operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests' expectations. Education & Experience: Customer service experience is required, preferably in a hotel or related field High school diploma or equivalent required Must be able to work flexible hours. Requires strong command of the English language to include speaking, reading and writing Ability to learn quickly and work in fast paced position with constant guest interaction Must be able to multi-task Physical requirements: Ability to lift, pull, and push moderate weight (minimum of 20 lbs) Ability to bend, lift, and be standing or walking during entire shift Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests May be asked to perform other tasks directed by a manager.
    $20k-28k yearly est. Auto-Apply 54d ago
  • Guest Support

    Hideaway Pizza 3.4company rating

    Guest service representative job in Fort Smith, AR

    Job DescriptionDescription: PURPOSE The primary commitment of the Support Team Member is to provide an EXCEPTIONAL experience for our Guests. This experience will leave the guests craving to return soon and share their excitement (food shots and selfies are preferred). Achieving this means you must embrace the Hideaway Way, excel in the Hideaway Service Standards, have superior menu knowledge, continuously enhance the Guest environment, and present yourself in a professional yet fun way. RESPONSIBILITIES Embrace and Internalize THE WAY. Fanatic execution of the Hideaway Service Standards and Steps of Service to every Guest. Sincerely welcome and thank every Guest, creating a warm and inviting atmosphere. Obsessively maintain a clean and safe environment for the Guest and Team Members. Quickly answer the phone and handle calls in a professional and appreciative manner. Vigorously protect the financial interests of the Guests and Hideaway Pizza. Always create a FUN environment. Requirements: REQUIREMENTS Must be 16 years or older. Have and maintain required licenses: Food Handlers. Work a varied schedule, including shifts, days, holidays, doubles, positions, and events. Follow all policies and procedures outlined in the employee handbook and job-specific training guides. Meet physical requirements as dictated by the job, standing (8 hours), walking, lifting (40 pounds), stooping, carrying (25 pounds), and wiping. LANGUAGE English (required) WORK AUTHORIZATION United States (required)
    $20k-26k yearly est. 30d ago
  • Guest Service Agent

    G & G Hospitality

    Guest service representative job in Fort Smith, AR

    Maintains an inventory of vacancies, reservations and room assignments. • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. • Knows room locations, types of rooms available, and room rates. • Registers arriving guests and assigns rooms. • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. • Coordinates guest room maintenance work with the engineering and maintenance division. • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. • Knows daily activities and meetings taking place in the hotel. • Reports any unusual occurrences or requests to the manager or assistant manager. • Manages and resolves all guest complaints in a professional and courteous manner. • Processes guest check-outs and handles monetary transactions. • Maintains customers' privacy. • Maintains a high level of professional appearance and demeanor. • Performs other duties as assigned.
    $22k-27k yearly est. 60d+ ago
  • Guest Services Event Staff | Part-Time | Fort Smith Convention Center

    Oak View Group 3.9company rating

    Guest service representative job in Fort Smith, AR

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a member of the Guest Services Event Staff Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the facility. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter, bag checker, etc. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our guests safe and informed while still maintaining a fun and friendly atmosphere. This role pays an hourly rate of $15.00-$16.50 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue OVG has an excellent and immediate opening for a Guest Service's Associateat the Fort Smith Convention Center/Arc Best Performing Arts Center in Ft. Smith AR. The Fort Smith Convention Center offers 116,800 square feet of usable, infinitely flexible event space including 40,000 sq. ft. Exhibit Hall, 8 Meeting Rooms and over 3,000 sq. ft. of pre-function space. The ArcBest PAC boasts a 1,331-seat state-of-the-art Performing Arts Center just steps from historic downtown Fort Smith, Arkansas. Responsibilities Prepare your assigned area for guests; looking for potential hazards, reporting any issues to a supervisor When doors open, welcome our guests with a great smile and helpful attitude Scan event tickets ensuring that the proper ticket is being used to gain entry Assist guests in locating their ticketed seats, event room Being alert and proactive to potential hazards and reporting incidents when they occur Monitor your assigned area for issues and opportunities to make lasting memories for our fans Respond to all guest concerns/complaints promptly and in a professional manner Assist guests in ADA accessible seating sections Enforce all building policies and procedures to ensure a safe environment for all guests Manage the foot traffic flow of large crowds Bag checks at entry Check identification of guests to verify age requirements for purchase of alcohol. Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency. Qualifications Experience in a hospitality or entertainment environment is preferred You must love working with and helping people. Ability to stand for long periods of time. You must be able to maintain a POSITIVE attitude while handling difficult situations. Flexible schedule: Weekend availability is needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $15-16.5 hourly Auto-Apply 13d ago
  • Customer Service Rep(05311) - 933 W Center St, Ste 1

    Domino's Franchise

    Guest service representative job in Greenwood, AR

    Job Description *Uphold Domino's standards of grooming, uniform, and appearance. *Collect cash and credit card payments. *Promote pizza products and specials. *Receive cross-training for preparing products and ingredients,closing and opening procedures, operating pizza oven, and properly boxing products for delivery or carryout. *Check products for accuracy against quality standards. *Exhibit a sense of urgency when answering store phones or helping carryout customers. *Provide quality customer service to internal and external customers both over the phone and in person. *Speak and write clearly and accurately. *Exhibit comprehension of using a computer based order entry system. *Contribute to and promote an atmosphere of teamwork, energy, and fun. Additional Information All your information will be kept confidential according to EEO guidelines.
    $25k-32k yearly est. 5d ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Fort Smith, AR?

The average guest service representative in Fort Smith, AR earns between $15,000 and $26,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Fort Smith, AR

$20,000

What are the biggest employers of Guest Service Representatives in Fort Smith, AR?

The biggest employers of Guest Service Representatives in Fort Smith, AR are:
  1. Fort Smith Public Schools
Job type you want
Full Time
Part Time
Internship
Temporary