Guest service representative jobs in Harrisonburg, VA - 172 jobs

Benefits: Company parties Employee discounts Free uniforms Opportunity for advancement ***Must be available to work 30-35 hours weekly. Hours of operation are M-Sat 9-6:30 & Sun 10-3***. Please only apply if you have open availability. At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $14.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

About Us: Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality . We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in. Welcome to Courtyard Harrisonburg! We are so glad you are considering us as your future workplace! At Courtyard we have 125 rooms, a fitness center, meeting spaces, and an on-site restaurant. We are located within reach of the James Madison University, Massanutten Resort, Shenandoah National Park, Skyline Drive, Luray Caverns, the Eastern Mennonite University, and Bridgewater College all from the comfort of Harrisonburg, Virginia. Join a team that puts people first in everything we do, enriching the lives of others through hospitality! About the Role: Guest Service Representatives are our Directors of First Impressions. Weekends and Holidays as required. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Representatives become the go-to person for our guests--asking directions to their room, where to go for dinner, what attractions to visit, directions to the closest car wash, and how about some extra towels and a late checkout? Guest Service Representatives often have multiple tasks at hand between answering phones, checking guests in/out, fulfilling guest requests, communicating with our Maintenance and Housekeeping team members, ensuring that billing and payments are correct, actively ensuring safety and security measures are being met, etc.. Guest Service Representatives must confidently and compassionately respond to guest service issues, taking ownership for the situation and ensuring that our guests are taken care of using the tools and training we support you with. About You: A positive disposition and working well as part of a team is fundamental. Must be able to work flexible hours, including weekends, along with a commitment to dependability. You must adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential. What You Gain: You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company. If offered a position the candidate must complete a criminal background check. All employment offers are contingent based on the results of your criminal background check.

Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel. Duties and Responsibilities ● Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly). ● Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. ● Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales. ● Maintain confidentiality of guest information and pertinent hotel data. ● Perform daily cash count; prepare bank deposit and review of audit packages. ● Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals. ● Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms. ● Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance. ● Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions. ● Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.). ● Performs other duties as assigned. Qualifications ● 1-2 years in a previous customer service position preferred. ● Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.). ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision. ● Basic English communication (verbal and written) skills are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs

Job DescriptionImagine yourself with a job with flexible hours, competitive pay, a fun environment, did we mention flexible hours? We're already imagining you in that job, right now. We're imagining that because right now we're looking for Customer Service Representatives - the people who answer the phone and make pizzas. 90% of Franchisees began their Domino's career as a Want to hear more? Ever dream about being your own boss? 90% of all Domino's Franchise Owners started in management training, delivery or answering phones. Apply now! Additional InformationHiring for week nights and weekends from 5pm until 9pm

Monticello is seeking candidates for the PT Guest Services Specialist position. This position is primarily an outdoors position, so you must be comfortable working in all weather conditions. This role ensures that guests of Monticello feel welcomed, supported, and informed. Duties include assisting with timed ticketing, security screening processes, and line management. Further duties include informing guests about current programs, exhibitions, and special events, and providing services as necessary to accommodate group guests and guests with disabilities. Guest Services Specialists will also perform additional customer service duties as assigned for special events and projects, as well as assisting guests with inquiries and wayfinding as needed. Successful candidates should have an approachable, friendly demeanor, with a commitment to and experience delivering exemplary customer service, enthusiasm for working with people, and demonstrated ability to resolve guest issues. Strong verbal communication skills, ability to adapt to changing environments, and an interest in the history of Monticello are essential. Candidates should be computer proficient and have a willingness to learn new technology. Standing for extended periods and some walking required. Some lifting of items up to 40 lbs. is necessary. This position requires extended periods of time speaking with guests, sometimes in groups, over ambient noise. Must be available at least 8 days per month, including two weekend days. There is an opportunity for evening work over the course of the year, during the summer and also during the winter holidays. Open until filled. The Thomas Jefferson Foundation is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.

Apply Description Individuals will serve as initial contact to new and existing Propane, Ice, and HVAC customers, inform customers of products and services offered, set up new accounts, and provide quality customer service. Must have outstanding computer and telephone skills, be willing to refill propane cylinders, and attend a 2-week training program at our Mt. Jackson, VA location. Hours for these positions are Monday - Friday from 8 AM - 5 PM. Excellent benefits package to include medical, optical, dental, disability, and life insurance, holiday, vacation, paid personal leave, 401K, and profit sharing. Equal Employment Opportunity

Are you energized by helping people solve real problems? Do you thrive on delivering exceptional service in a fast-paced, global environment? As a Client Services Representative (CSR) at CFA Institute, you will be on the front lines of our Global Contact Center, serving candidates, members, and prospective applicants from around the world. Your empathy, agility, and problem-solving skills will directly shape the experience of individuals pursuing one of the most respected credentials in finance. This mid-shift role (11am-8pm ET) offers a unique opportunity to support our global audience during high-demand hours while growing your career in a mission-driven organization. CSRs gain broad organizational knowledge-an excellent foundation for future advancement across CFA Institute. What You'll Do Serve as the first point of contact for global candidates and members, providing accurate, empathetic support across voice, chat, and written channels. Act as a brand ambassador, personalizing each interaction and striving for first-contact resolution. Troubleshoot technical, functional, and administrative issues related to CFA Institute portals, registrations, and vendor platforms. Handle sensitive information with professionalism and strict adherence to data-security protocols. Collaborate with colleagues in IT, Credentialing, Marketing, and other teams to drive continuous improvement. Maintain strong performance across customer satisfaction, productivity, quality assurance, and service metrics. Demonstrate cultural competency and inclusivity in every interaction with our global community. What You'll BringMinimum Qualifications Proven success delivering frontline customer service resolving real-time issues for a diverse customer base. Experience in a fast-paced contact center or office environment with phone- and email-based service. Strong organizational skills and the ability to manage multiple priorities independently. Excellent verbal and written communication skills with a professional, diplomatic tone. Detail-oriented, tech-savvy, and eager to learn new systems and tools. Fluency in English (additional languages a plus). Must reside within a commutable distance to Charlottesville, VA (required for in-office training and monthly hybrid workdays). Preferred Qualifications Experience with Salesforce Service Cloud or similar customer service/case management platforms. Why Join Us? Working at CFA Institute means being part of a global mission that advances the highest standards of ethics, education, and professional excellence in the investment profession. You'll enjoy: A culture that values empathy, learning, collaboration, and putting clients first. An environment where CSRs gain broad institutional understanding-an ideal foundation for career progression into roles across Operations, Credentialing, Member Services, IT partnerships, and more. At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position: Expected salary range: $50,000-$55,000 annually Other benefits include eligibility for annual incentives, 12% retirement employer contribution, and competitive medical benefits. All salary ranges are subject to adjustment based on experience, education, and other factors relevant to the position. CFA Institute is an equal opportunity employer and encourages applications from all qualified individuals. #LI-ML1 #LI-HYBRID About CFA Institute CFA Institute are the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we drive professional growth, ethical behavior, and better markets. We care about our employees' well-being, offering industry-leading benefits like: Comprehensive health coverage for you and your family Generous leave and time off Competitive retirement plans Flexible work options Wellness, education, and support programs If you feel this opportunity could be the next step in your career, we encourage you to click “Apply” and complete our three-minute application. Be part of a team committed to putting investors first and growing economies. Follow us @CFAInstitute on LinkedIn and X. Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply. Only those selected for further consideration will be contacted. We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location. If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process. Please send an email to ******************************* noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences. Our application is not compatible with Internet Explorer (IE). 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Albemarle Estate is looking for a full-time/ and or part-time Overnight Housekeeping & Guest Services Specialist for our boutique hotel. This position will consist of both housekeeping and guest services, with a primary focus on housekeeping. The purpose of this position is to ensure the cleanliness of rooms and public spaces, as well as an exceptional guest experience. This position reports directly to the Hotel Manager. Position Title: Overnight Housekeeping & Guest Services Specialist Location: Albemarle Estate at Trump Winery in Charlottesville, VA - 15 minutes south of Charlottesville city limits, 20 minutes north of Scottsville, and is one of the most prestigious and architecturally significant residences in US history surrounded by vineyards and beautiful countryside with world-class accommodations and luxury service at Virginia's largest vineyard, Trump Winery. Hours: Full-time and/or Part-time non-exempt, regularly scheduled up to 30 hours/week or 40 hours/week, Nights 10pm to 6am or 11 pm to 7 am, on-site, 8 hour shifts, to include weekends and some holidays Wage: Starting pay is $18 - $21 per hour (based on experience) plus tips and gratuities ESSENTIAL DUTIES: Deliver exceptional, personalized guest service by anticipating needs, accommodating special requests, welcoming and checking in guests, assisting with luggage, providing estate tours, and handling check-outs accurately and professionally. Maintain impeccable property standards through regular inspections and thorough cleaning of guest rooms, public areas, and back-of-house spaces, using approved equipment and supplies while managing inventory and restocking as needed. Support front desk and reservation operations by assisting with bookings, modifications, and cancellations in the property management system and responding to guest inquiries via phone and email regarding reservations, amenities, and activities. Coordinate closely with the maintenance team by identifying issues, logging repair needs, and ensuring timely resolution to uphold guest comfort and safety. Provide food and beverage service, including preparing basic menu items and serving alcoholic and non-alcoholic beverages in accordance with recipes, policies, and responsible service standards. Follow all cash handling, credit, and gift card procedures, adhere to safety, security, and emergency protocols, and assist with general office tasks or cross-coverage as needed. REQUIREMENTS: Strong organizational skills with exceptional attention to detail, the ability to follow detailed instructions, manage time effectively, and work independently with minimal supervision while maintaining high performance standards. Excellent customer service, professional demeanor, and exceptional telephone communication skills. College degree or a minimum of two years of experience in hospitality, hotel operations, or a related field preferred. Physically able to meet job demands, including standing and walking for extended periods; pushing, pulling, bending, reaching, stooping, kneeling, crouching; lifting up to 50 pounds; working on uneven surfaces; climbing ladders; navigating stairs; and performing overhead dusting and twisting motions. Excellent Benefits include: Employee medical premium paid 80%, dependents paid 40% 80% employer-paid premiums for dental and vision Basic Life at 25K and Voluntary Life, AD&D, and Accident plans are available Short Term Disability, employer-paid 26 days paid time off per year 401 (k) with up to 6% company match Generous employee discounts at Trump Winery, Trump Cidery, and Trump Hotels Other employee programs such as TicketsatWork, Red Wing Shoes Discounts, Shoes for Crews, Discount Gym Membership at Planet Fitness, employee referral program, monthly education opportunities, and so much more! Travel Discounts at Trump Hotels Other employee programs include TicketsatWork, Shoes for Crews, Red Wing Shoes, a Discount Gym Membership at Planet Fitness, an employee referral program, monthly educational opportunities, and more! Trump Winery is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, protected veteran status, or other categories protected by federal, state, and local law. Trump Winery participates in the E-Verify Program (Identity and Employment Eligibility Verification) and uses E-Verify to confirm work authorization. Candidates must be eligible to work in the United States. Este Empleador participa en E-Verify (Verificación de Documentos de Identidad y Elegibilidad de Empleo). INDTWHP

Job description Located in the picturesque town of Washington, Virginia. 30 minutes from Culpeper, Front Royal, and Warrenton, Virginia 40 minutes from Gainesville and Stephen City, Virginia Just a bit over an hour from Reston, Loudoun County, Virginia and Washington, DC. Since 1978 The Inn at Little Washington, located in the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. Your next career awaits. Some of our awards include Michelin 3 Stars, Forbes 5 Stars, Michelin Green Star, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux. Why join our team: We offer: Health, vision and dental insurance (full time employees) Paid time off (Full time employees) 401(k) retirement plan with match On-the-job training Employee education allowance Advancement potential Flexible schedules Employee appreciation events Complimentary uniforms Delicious “family” meals daily prepared by the chefs Referral bonuses Competitive pay ******************************** POSITION SUMMARY: Assist in daily Front Office operations and deliver a Five-star, Five-diamond experience to all guests. Maintain all aspects of the Front Office area to ensure a luxury experience. Serve as a support to the Front Office and Dining Room team. ESSENTIAL FUNCTIONS 1. This is a unique position, a cross between a hotel front desk agent and a restaurant host/hostess position 2. This position is a strong ambassador for The Inn in all of their interactions with our guests - those staying overnight in one of our 23 beautiful guest suites, as well as those dining with us in our world-famous dining room 3. Must demonstrate excellent communication skills and have the ability to meet the expectations of a 5 Star/5 Diamond property by providing top notch guest service skills 4. Strong multi-tasking of front desk duties which include, but not limited to, checking guests in/out, seating guests in the dining room or living room, answer telephone calls, check emails, relaying guest requests, walking food and checking the guests' coats 5. Front desk agents are also expected to help servers walk food when needed 6. Ability run daily reports and complete daily checklist 7. Must greet all guests as though you are welcoming them to your own home 8. An eagerness to learn new information with a positive attitude 9. Able to take constructive criticism to help improve faults 10. Coordinate with Housekeeping and Engineering department to track room status and follow up accordingly 11. Work closely with both the Dining Room and Culinary team to ensure all guest requests are communicated 12. Must meet Forbes Standards in all daily operations and guest interactions 13. Demonstrate proficiency with Resortsuite and Tock software 14. Be anticipatory of guest needs and respond to guest inquiries in a timely and professional manner 15. Must maintain professional etiquette with all guests and employees 17. Demonstrate a thorough knowledge of the Inn and its history 18. Must follow all disinfecting and sanitization policies QUALIFICATIONS Required 1. 1-2 years of Front Desk or Restaurant host experience 2. Microsoft Office knowledge 3. Excellent communication skills 4. Must be at least 16 years of age 5. Must be well-groomed and well-presented with no visible tattoos Desirable 1. Familiarity with Forbes Standards 2. Ability to communicate in a language other than English, preferably Spanish or French 3. Certification in alcohol awareness program 4. Certification in CPR 5. Prior experience with Resortsuite and Tock SKILLS 1. Ability to communicate in English both orally and in writing 2. Strong interpersonal communication skills both verbal and written 3. Must always be organized and maintain cleanliness of the front desk 4. Ability to speak using clear and professional language 5. Ability to multi-task in a fast-paced environment 6. Ability to process all payments, including credit card, cash and gift certificates 7. Ability to cross-train across multiple departments and assist when needed 8. Ability to assist guests with questions about the property, history of the Inn, surrounding areas and the amenities and packages offered at the Inn PHYSICAL DEMANDS 1. Must be able to lift 30+ lbs. 2. Able to stand, bend and walk for long periods of time 3. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing **The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**

As a Guest Services Agent, your primary responsibility is to warmly greet, register, and check out guests while providing exceptional service throughout their stay. You will adhere to the Forbes Travel Guide Standards and AAA 4 Diamond Service Expectations to ensure guest satisfaction and loyalty. Essential job duties include: Guest Interaction: Courteously greet and check in/out guests, following the Forbes Travel Guide Standards and AAA 4 Diamond Service Expectations while honoring all reasonable requests. Reservation Management: Reconfirm all necessary information related to reservations, including accommodation types, length of stay, and number of guests in the party. Product Knowledge: Maintain a comprehensive understanding of The Boar's Head Resort accommodations, locations, policies, and procedures to provide accurate information to guests. Sales Maximization: Encourage revenue generation by promoting gift certificates[SM1] and room upsells. Cash Management: Hold full accountability for Front Desk cash circulation, ensuring accurate transactions and proper handling of cash. Technology Proficiency: Demonstrate proficiency with the Property Management Systems (PMS) to facilitate guest check-ins, check-outs, and communication. VIP Awareness: Stay informed about all in-house VIPs and special groups to provide personalized service and enhance guest experiences. First Impressions: Create a favorable first and last impression for each guest, fostering an environment that encourages repeat visits. Charge Posting: Ensure all charges are posted accurately before the end of the shift to maintain account integrity. Front Office Maintenance: Keep the front office area clean, organized, and welcoming for guests. Additional Duties: Assist with Concierge, Business Center, and PBX duties when needed, supporting overall resort operations. Requirements At least 2 years' previous experience delivering high-quality guest service. Knowledge of Microsoft Office applications. Ability to work in a fast-paced, stressful environment. Ability to work early morning, evening, weekend and holiday shifts. Ability to stand for duration of scheduled shift. Excellent communication skills, both oral and written. Ability to work extended hours on an at-needed basis

History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries. This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center. The Front Desk Agent represents the hotel to the guest throughout all stages of the guest's stay. Responsibilities Duties include but are not limited to: Assists in pre-registration and blocking of rooms for reservations. Responsible for the guest registration process and communication of hotel amenities. Handle guest check-ins and check-outs throughout shift. Uses proper telephone etiquette. Assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Ensure guest satisfaction and an enjoyable experience. Handle room and rate changes with management consent. Knows room locations, types of rooms available, and room rates. Presents options and alternatives to guests and helps in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Understands room status and room status tracking. Maintains the cleanliness and neatness of the front desk area. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Provide efficient service and meaningful experiences. Maintains guest room key storage and maintains and supervises access to safe deposit boxes. Maintain cash bank. Check/swipe credit cards of all registered guests. Performs cashier related functions like posting charges to guest accounts, raising paid out's, foreign currency exchange etc. Record and make all guest wake-up calls properly. Reads and initials the pass-on log and bulletin board daily. Remains aware of daily activities and meetings taking place in the hotel. Communicates all important information to following shift to ensure a smooth transition. Prepare guest arrival cards for the following days arrivals. Verify dinner, golf/spa reservations. Reports any unusual occurrences or requests to the manager or assistant manager. Knows all safety and emergency procedures, Is aware of accident prevention policies. Perform other duties as assigned. Qualifications Minimum of high school diploma (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration. Must be able to speak and understand the primary language used by the guests who visits the hotel. Possesses a working knowledge of the reservations department. Excellent communication skills-oral and written. Excellent Guest service skills. Must be friendly, flexible, dependable and able to multi-task. Microsoft office computer skills. Must be sales minded. Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds. At this time, Keswick will not sponsor a new applicant for employment authorization for this position. Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

Working at The Draftsman, Charlottesville, University, Autograph Collection Hotel offers a unique and enriching experience. Perfectly situated on West Main Street, steps away from the University of Virginia and the UVA Medical Center, this pet-friendly, upscale boutique hotel features 150 well-appointed guestrooms, over 2,300 sq. ft of meeting space, and a rooftop fitness center. The hotel embodies the evocative spirit of Virginia's original voices and visions, as well as those of three Presidents-Madison, Monroe, and, most notably, the profound ingenuity of Thomas Jefferson. These historical references are presented in engaging ways, connecting the past, present, and future of this storied, historic region. Employees have the opportunity to work in a dynamic environment that celebrates history while providing modern amenities and services, making it an inspiring place to build a career. Front Desk Agent Position Summary Our guests' first impression starts with you! As a Front Desk Agent, you will be welcoming our guests to the hotel, providing a smooth check-in, processing payment, offering local insights, and paying attention to detail that will provide them with a friction-free experience stay. *Candidates must be flexible and able to work morning and evening shifts as needed. Essential Functions Check guests in and out of the hotel according to hotel and/or brand standards. Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests. Take, modify and cancel guestroom reservations. Deal with inquiries, requests and concerns from guests. Coordinate with other departments to fulfill guest special requests. Perform cashier duties. Post phone charges and other miscellaneous charges to guest accounts. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds. Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures. Maintain cleanliness of the Front Office area. Additional Responsibilities The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work. Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook. Skills and Abilities Good communication and interpersonal skills. Ability to stand for extended periods of time. Ability to work in a fast-paced environment. Ability to maintain control and composure in difficult situations and exhibit good judgment. Physical Requirements Stand and walk for extended periods during the shift. Lift and carry luggage, packages, and other items weighing up to a certain limit (e.g., 40 pounds). Sit, reach, stoop, bend, and kneel as necessary. Work Environment Work in a fast-paced and dynamic environment. Interact with guests, colleagues, and staff members from diverse backgrounds. Adapt to varying work schedules, including weekends, evenings, and holidays. Operate computer systems and other office equipment. Benefits and Perks Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently. If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Avid Hotel Staunton in Staunton, VA is looking for one front desk agent to join our strong team. We are located on 62 Sangers Lane. Our ideal candidate is a self-starter, punctual, and reliable. IHG Opera Experience 1 years must Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resource Hôtel experience must 1 years Qualifications Proven experience working as a front desk agent or similar position Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills Reliable We are looking forward to reading your application.

As an award-winning boutique hotel, The Inn at Willow Grove provides guests with an unsurpassed luxury experience. We are looking for someone to join our Front Desk and Concierge team to assist with answering phones, taking reservations, and assisting guests with every aspect of their stay. Our staff consists of guest service-oriented individuals who are energetic, organized, methodical and can work both as a team player and independently towards one goal - maximum guest satisfaction. Hourly Rate Range: $15.00 - $18.00 per hour plus potential tips. Responsibilities: Assist with all day-to-day operations of the front desk, concierge, and reservations. Communicate with guests on all levels. Provide focused, customized service with a clear understanding of anticipatory guest service. Assist with daily inspections of rooms and facilities to maintain the Inn at Willow Grove's standards of excellence. Assist guests with luggage. Deliver or assist with room service trays in the morning and evening. Escorts the guests to their assigned rooms and carries their luggage. Take care of all guests and coordinate with other departments to fulfill guest needs and requests. Communicate regularly with the kitchen regarding menu questions and product availability. Checks in with guests to ensure satisfaction. Assists housekeeping department as needed with turn-down service. Fully aware of operating procedures for all electrical and electronic equipment in the guest room. Serves the guests in a calm, discrete and courteous manner, respecting timing standards. Hosts and welcomes all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner. Requirements: Flexibility to work nights, weekends and holidays. Service oriented and enjoy working with the public. Previous customer service experience preferable. Self-motivated and able to perform duties without supervision. Strong organizational skills a must. Reliable with an ability to multi-task and work well under pressure. Able to lift 50 to 70 pounds and stay active for extensive periods of time. POS system experience is not necessary. Strong communication skills View all jobs at this company

Working Title: Customer Service Representative (Part-Time) State Role Title: Administrative and Office Specialist II Position Type: Part-time - Wage / Part-time Salaried Position Status: Part-Time FLSA Status: Non-Exempt: Eligible for Overtime College/Division: Financial Aid and Scholarships Department: 100179 - Financial Aid and Scholarships Pay Rate: Hourly Specify Range or Amount: $15.00 per hour Is this a JMU only position? No Is this a grant-funded position? No Is this a Conflict of Interest designated position? No Beginning Review Date: 1/30/2026 About JMU: At James Madison University (JMU), we're more than just a publicly funded institution - we're a vibrant, welcoming community nestled on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees. JMU offers several perks to all employees including: * A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU. * Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios. * A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits. * Holiday Breaks: The university is granted 12 holidays a year. * Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join. At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way. Discover what makes JMU a great place to work: bit.ly/JMUEmployment General Information: The Customer Service Representative plays a key role in supporting the financial aid process by serving as a primary point of contact for students, parents, and the general public. This position is responsible for providing guidance on application procedures and eligibility requirements for all types of financial assistance, and for administering aid in accordance with federal, state, and institutional regulations, policies, and procedures. Duties and Responsibilities: * Counsels JMU student/parents and prospective students/parents, advising them of application processes and criteria, federal regulatory issues, status of application, professional judgment, and financial aid eligibility options. * Works closely with other JMU offices (University Business Office, Registrar's Office and Centennial Scholars Program Office) to facilitate the initial and on-going enrollment of students. * Assists students and parents with the completion of FAFSAs, FSAIDs, Master Promissory Notes and Entrance Loan Counseling. * Works closely with loan area as well as the University Business Office. * Works with local high schools and JMU community with requests for presentation and workshops. * Assists with the Financial Aid email box as needed. Qualifications: Required: * Demonstrated oral and written communication skills * Commitment to professional customer service * Exceptional time-management, problem-resolution, and organizational skills * Ability to work independently * Demonstrated accuracy and strong attention to detail Additional Posting Information: Conditions of Employment: Employment is contingent upon the successful completion of a criminal background check. This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization. EEO Statement: James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: **************. Reasonable Accommodation: If you are an individual with a disability and need assistance searching or applying for jobs please contact us at ************** or ************. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Job DescriptionDescription: As a Guest Services Agent, your primary responsibility is to warmly greet, register, and check out guests while providing exceptional service throughout their stay. You will adhere to the Forbes Travel Guide Standards and AAA 4 Diamond Service Expectations to ensure guest satisfaction and loyalty. Essential job duties include: Guest Interaction: Courteously greet and check in/out guests, following the Forbes Travel Guide Standards and AAA 4 Diamond Service Expectations while honoring all reasonable requests. Reservation Management: Reconfirm all necessary information related to reservations, including accommodation types, length of stay, and number of guests in the party. Product Knowledge: Maintain a comprehensive understanding of The Boar's Head Resort accommodations, locations, policies, and procedures to provide accurate information to guests. Sales Maximization: Encourage revenue generation by promoting gift certificates[SM1] and room upsells. Cash Management: Hold full accountability for Front Desk cash circulation, ensuring accurate transactions and proper handling of cash. Technology Proficiency: Demonstrate proficiency with the Property Management Systems (PMS) to facilitate guest check-ins, check-outs, and communication. VIP Awareness: Stay informed about all in-house VIPs and special groups to provide personalized service and enhance guest experiences. First Impressions: Create a favorable first and last impression for each guest, fostering an environment that encourages repeat visits. Charge Posting: Ensure all charges are posted accurately before the end of the shift to maintain account integrity. Front Office Maintenance: Keep the front office area clean, organized, and welcoming for guests. Additional Duties: Assist with Concierge, Business Center, and PBX duties when needed, supporting overall resort operations. Requirements: At least 2 years' previous experience delivering high-quality guest service. Knowledge of Microsoft Office applications. Ability to work in a fast-paced, stressful environment. Ability to work early morning, evening, weekend and holiday shifts. Ability to stand for duration of scheduled shift. Excellent communication skills, both oral and written. Ability to work extended hours on an at-needed basis

We are seeking a friendly Customer Service Representative to join our team in Orange. As a key member of our customer support team, you will be the primary point of contact for our valued customers, ensuring their needs are met with the highest level of service. Respond to customer inquiries via phone, in person, in a timely and professional manner Provide accurate information about products, services, and company policies Process orders, refunds, and exchanges efficiently Identify and escalate complex issues to managment Maintain detailed records of customer interactions and transactions Collaborate with team members to improve customer service processes Stay updated on product knowledge and company policies Achieve performance targets and quality assurance standards Qualifications Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Proficiency in customer service software and basic computer skills Ability to multitask and prioritize in a fast-paced environment Patient and empathetic approach to customer interactions High school diploma or equivalent Previous customer service experience preferred Ability to work flexible hours, including weekends and holidays as needed Knowledge of our products or services is a plus

Job Description Avid Hotel Staunton in Staunton, VA is looking for one front desk agent to join our strong team. We are located on 62 Sangers Lane. Our ideal candidate is a self-starter, punctual, and reliable. IHG Opera Experience 1 years must Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resource Hôtel experience must 1 years Qualifications Proven experience working as a front desk agent or similar position Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills Reliable We are looking forward to reading your application. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Working at The Draftsman, Charlottesville, University, Autograph Collection Hotel offers a unique and enriching experience. Perfectly situated on West Main Street, just steps away from the University of Virginia and the UVA Medical Center, this pet-friendly, upscale boutique hotel features 150 well-appointed guestrooms, over 2,300 sq. ft of meeting space, and a rooftop fitness center. The hotel embodies the evocative spirit of Virginia's original voices and visions of three Presidents-Madison, Monroe, and most notably, the profound ingenuity of Thomas Jefferson. These historical references are presented in engaging ways, connecting the past, present, and future of this storied, historic region. Employees have the opportunity to work in a dynamic environment that celebrates history while providing modern amenities and services, making it an inspiring place to build a career. Night Auditor (Income Auditor) Position Summary As the Night Auditor, you'll be the overnight backbone of hotel operations-balancing daily financials, reconciling departmental ledgers, and generating key performance reports. You'll also serve as the primary point of contact for late-night guest needs, ensuring smooth transactions and exceptional service during off-hours. This role blends accounting precision with guest-facing hospitality, keeping the hotel running seamlessly overnight. This position is scheduled for the weekend overnight shift, specifically Friday and Saturday nights from 11:00 PM to 7:00 AM. Candidates must also be available to work holidays and additional overnight shifts as needed. Essential Functions Representation of the hotel in a Manager on Duty capacity during the overnight shift. Take note of and share key details of overnight events with colleagues and hotel leaders. Ensure the safety and comfort of our associates and guests during the overnight shift. Post all daily room and outstanding charges. Balance all revenue totals of cash and credits against the revenue report. Verify and prepare registration cards for arriving guests. Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff. Take, modify, and cancel guest reservations. Check in/out guests according to hotel and/or brand standards. Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests. Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds. Handle all guest questions and inquiries about the hotel and local surroundings. Create and/or print the required reports. Verify each front desk shift's transactions. Finalize transactions completed during the day, including completing a daily income report and daily F&B Revenue Report. Maintain the cleanliness of the Front Office area. Perform cashier duties, cash travelers' checks. Post phone charges and other miscellaneous charges to guest accounts. Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures. Additional Responsibilities The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work. Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook. Education and Experience Previous experience in hotel front desk or night audit roles (preferred) Familiarity with property management systems Basic accounting or bookkeeping knowledge Strong customer service and communication skills Ability to work independently and manage overnight operations Experience handling cash, credit card transactions, and financial reporting Skills and Abilities Strong attention to detail and accuracy in financial reporting Proficiency in hotel property management systems (PMS) and Microsoft Office Suite Excellent problem-solving and decision-making skills Ability to multitask and manage time effectively during overnight shifts Strong written and verbal communication skills Customer service-oriented with a calm, professional demeanor Ability to work independently with minimal supervision Basic understanding of accounting principles and financial reconciliation Dependable and trustworthy with a high level of integrity Comfortable handling confidential guest and financial information. Benefits and Perks Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently. If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.