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Guest service representative jobs in Missoula, MT

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  • Customer Service Representative

    Fastsigns 4.1company rating

    Guest service representative job in Missoula, MT

    Responsive recruiter Benefits: 401(k) matching Competitive salary Training & development Employee discounts Flexible schedule Opportunity for advancement Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you seeking a job that offers constant learning, skills growth, and a career path? If so, we seek employees like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current and prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways, such as by email, telephone, in person, and at their place of business. You will build long-lasting relationships by turning prospects into customers and then into long-term clients. The sign industry is ever-changing and dynamic. All you have to do is look all around and see signs of all types everywhere. You will never be bored working in the sign industry as even the smallest jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader, with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $35,000.00 - $50,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $35k-50k yearly Auto-Apply 60d+ ago
  • Customer Sales & Service Representative

    FCX Performance 4.1company rating

    Guest service representative job in Missoula, MT

    Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring a full-time creative, resourceful customer service representative (CSR) in Missoula, MT. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Why join us? Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, are listed as #8 in the top 50 Industrial Distributors for 2022, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service! In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country Professional development and training Great work / life balance Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice Join a local team with company backing What you'll do: In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships. Customer inquiries, quotes, order processing, expediting / returns Sourcing parts Assist in generating sales Help in the stockroom as needed, deliver orders to customers as needed Qualifications: 6+ months customer service or inside sales, mechanical or maintenance experience. Industrial distribution or parts counter environment preferred Attention to detail Written and verbal communication skills, including English grammar High school diploma or equivalent Must be able to lift up to 50 lbs. Mechanical aptitude Valid driver's license & clean driving record (MVR) Come for the job. Stay for the career. Apply for immediate consideration! #LI-AV1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $38k-45k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Energy Partners LLC 4.3company rating

    Guest service representative job in Missoula, MT

    Job Description Energy Partners Propane Customer Service Representative will support customers by providing helpful information, answering product and service questions, processing orders, prepare correspondences, fulfill customer needs, and respond to complaints. General Job Requirements:  Be familiar with company policies, rules, regulations, procedures and adhere to Energy Partners Handbook.  Must demonstrate honesty, integrity, confidentiality, dependability, and flexibility along with initiative and motivation to organize and complete tasks.  Perform duties and assignments, and conduct self in such a manner as to reflect good credit on Energy Partners.  A professional appearance is important along with excellent skills in customer relations with the ability to work as a team member.  Ability to multi-task, prioritize and manage time effectively.  Excellent communication skills. Essential Duties & Responsibilities:  Maintain a positive and professional attitude towards customers at all times.  Respond promptly to customer inquiries.  Acknowledge and resolve customer complaints by clarifying the problem, determining the cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up with the customer to ensure resolution.  Manage large amounts of incoming calls.  Build sustainable relationships of trust through open and interactive communication.  Provide accurate and valid information to customers.  Greet customers warmly and go the extra mile.  Process orders, requests, refunds or exchanges.  Be familiar and comfortable using computer software; data entry, daily emails, dispatch, account maintenance and billing.  Take payment information and other pertinent information such as addresses and phone numbers.  Create new customer accounts.  Contacting customers that have past due accounts.  Schedule tank sets and appliance installations.  In some locations, propane bottle fill and front store sales dealing with parts requests.  In some locations, plant inventory information pertaining to railcars and fuel distribution.  Filing paperwork in an organized manner.  Dispatching work orders to the drivers.  Assisting managers, drivers and service technicians with customer account information while understanding accounts and other needs.  Performs any other duties as assigned. Education/Experience Requirements:  Minimum of a High School Diploma/GED  Computer Software Experience Preferred  Customer Support Preferred
    $31k-35k yearly est. 11d ago
  • Front Desk Agent PBX

    Knightsbridge Capital Corporation

    Guest service representative job in Bonner-West Riverside, MT

    We Inspire People to Be More Alive About Paws Up Montana: Paws Up Montana, America's premier luxury ranch resort, is more than a workplace-it's a chance to be part of something extraordinary. We are seeking a talented Front Desk Agent to join our team. What We Offer: Medical, Dental, Vision Insurance 401K with Employer Match Paid Time Off - 9 Floating Holidays and 15 Personal Days Career Development and Advancement Opportunities Life Insurance, Long Term, and Short-Term Disability Employee Assistance Program (5 free counseling sessions) Referral Bonus Program (Get paid $250 to recruit) Carpool Reimbursement ($5-$20/Day) Employee Discounts on Merchandise (30% on select items in our retail store) Employee Lunch Provided Primary Functions and Responsibilities Check guests in and out through resort systems. Ensure all guest folios are accurate and reviewed prior to the guest departure. Reply to Paws Up App messages are received and replied to in a timely and professional manner. Send out daily app messages to guests on property promoting events, activity openings, spa openings, etc. Answer phones in a timely and courteous manner and dispatch calls accordingly while following the company's phone etiquette standards. Present a professional and courteous demeanor both on the phone, in person, on the Resort app and through email; Email correspondence are handled with proper grammar. Act as liaison between the guest and departments on guest requests, ensuring follow through, completion, and resolution. Provide detailed communication regarding guest issues to all relevant departments to ensure an appropriate solution for guest recovery. Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly. Ensure confidentiality of guests before and throughout their stay. Assist with guest service issues promptly and efficiently. Sell and promote resort revenue generating activities, guest enrichment activities, accurately and promptly assisting to remedy guest service issues. Keep up-to-date knowledge on all menu items including preparation, any allergens, and alternative preparations; Communicate food restrictions to Food & Beverage and Culinary teams. Maintain up-to-date awareness of Resort information and amenities. Follow and complete daily department checklists. Compile data and reports as needed. Maintain clean and clear work environment while staying organized and efficient. Assist in the arranging and organization of guest celebration amenities that are unique and personalized. Create Purchase Requests for any last-minute guest billable items for the Town Runner to pick up in town. Assist guests with personal shipments. Always maintain a high level of attention to detail. Communicate and maintain timelines and priorities. Supportive Functions and Responsibilities Display hospitality and professionalism to our guests and team members at all times, take pride in representing The Resort at Paws Up professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner. Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment. Maintain a clean and neat appearance at all times. Perform work in a safe and high-quality manner. Educational, Experience, Licensure Required High school diploma, GED or vocational training or job-related course work, preferred college degree Minimum 2 years of experience in customer service Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and keyboard skills Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day Has a friendly and professional manner under periods of high demands and with guest, team members, and management Valid Driver's License If you are passionate about hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana! Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $30k-37k yearly est. Auto-Apply 7d ago
  • Customer Service Representative (CSR)

    Dustin Baldwin Farmers Insurance

    Guest service representative job in Missoula, MT

    Job Description Dustin Baldwin Agency, a Farmers Insurance authorized agency, is a locally owned and growing team in Missoula, Montana. We focus on delivering exceptional service and helping our clients protect what matters most. About the Role Were looking for a reliable and motivated Customer Service Representative (CSR) to assist clients, process policy changes, and support agency operations. This role is ideal for someone who enjoys helping people and wants the opportunity to advance their career in the insurance industry. High performers have a clear advancement path into a licensed Producer role with increased earning potential through a competitive commission structure. Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Flexible Schedule Hands on Training Career Growth Opportunities Responsibilities Provide friendly, professional support by phone, email, and in person Answer policy and billing questions; process policy changes Assist with claims reporting and follow-up Maintain accurate client records in agency systems Support sales activities by preparing quotes, cross-selling, and scheduling appointments Work toward individual and team goals tied to commission opportunities Assist with general office duties and team projects Occasional weekend hours required when the agency participates in community events (comp time provided to offset these hours) Requirements Customer service or office experience preferred (insurance experience a plus) Strong communication and organizational skills Comfortable using computers and learning new software Ability to work independently and as part of a team High school diploma or equivalent Must obtain a Montana Property & Casualty Producer License within 60 days (agency covers licensing and exam costs) Please submit a cover letter and resume to apply.
    $28k-36k yearly est. 27d ago
  • Customer Service Representative - Missoula, MT

    Kedia Corporation

    Guest service representative job in Missoula, MT

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $28k-36k yearly est. 60d+ ago
  • Front Desk Agent

    Residence Inn Missoula 3.8company rating

    Guest service representative job in Missoula, MT

    As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stay. This position allows you to shine as it is a fast-paced and interactive role! As a Front Desk Agent, you will: • Make a First Impression - the person in this role must have a genuine passion to deliver a great hospitality experience - whether in person or by phone. You must want to wow the guest with your welcoming personality. • Make a Lasting Impression - while checking the guest out, inquire about their stay and let them know you really care, so if they had a problem or complaint, they share it with you. Be courteous and willing to listen! • Enjoy Problem Solving - many guests need help with miscellaneous things - their luggage, directions, finding a good restaurant, lost luggage, or a cold shower. Listen and help as best you can. You should never be too busy to help. • Be Accountable - you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes. • Be a Safety & Security Agent - follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed. Job Requirements This role requires good verbal and written English communication skills. You must be able to handle cash and credit transactions and have basic software proficiency. This job requires light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull, or otherwise move objects. From time to time, you may need to assist with luggage, which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, are required. Perks Monthly Bonus Incentives World Wide Travel Discounts Free Gym Membership Downtown Parking
    $30k-35k yearly est. 6d ago
  • Customer Service Representative

    Metro Express Car Wash

    Guest service representative job in Missoula, MT

    Metro Express Car Wash is a growing company expanding into Montana! Our newest location is scheduled to open this soon and we need to staff it with a Rockstar team! A top quality car wash that's fast, inexpensive, and environmentally friendly - that's why we have been selected the area's best car wash every year since we opened our first location in 2004. Job Description We are hiring Customer Sales Representatives to join our team at our newest state-of-the-art car wash located in Missoula, Montana with a friendly team and fun outdoor atmosphere! Our employees take pride in their work and strive for excellence ensuring that customers have the best experience each time they use our car wash. If you are interested in joining our team as a highly ambitious, energetic, and enthusiastic Customer Service Representative please include your answers to the questions below in the cover letter of your application. Please include your response to these questions with your application: What are the three most important qualities that you want your next job to have? How would your last boss score your performance on a scale of 1 to 10? What would your last boss say they appreciated most about you or what you did? Job Requirements: Applicants MUST be clean cut and professional in appearance Be authorized to work in the United States Must pass background check and drug test Be enthusiastic Must enjoy working with people Ability to hustle with a SMILE on your face Be available to work on both weekend days Compensation : Base pay of $12/hr with monthly bonus bringing the average pay to $15.00/hr. Last year, each of our employees made an average of $3.00 more per hour. Additional Information All your information will be kept confidential according to EEO guidelines.
    $12 hourly 60d+ ago
  • Customer Service Representative - Patient Registration - Part Time

    R1 RCM 4.8company rating

    Guest service representative job in Missoula, MT

    Shift Hours: PRN- part time, work as needed. Shifts will range between 8-12 hours. Open availability required for as needed shifts (day, evening, and overnight availability). Holiday and weekend availability is required. Hours will include a rotating on-call schedule. PRN associates will be cross-trained in multiple departments as needed. R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions. To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire. Here's what you can expect working in Patient Registration (Customer Service): Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care. Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time. Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job. A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc. Requirements: High School Diploma or GED Excellent customer service experience For this US-based position, the base pay range is $16.00 - $22.30 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook
    $16-22.3 hourly Auto-Apply 2d ago
  • Bilingual Call Center Representative

    Maximus 4.3company rating

    Guest service representative job in Missoula, MT

    Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference. Why Maximus? - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Competitive Compensation - Quarterly bonuses based on performance included! Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Fluency in languages (English and Spanish) - Six months of customer service experience - Excellent soft phone skills - Good computer navigation skills - A quiet and distraction free work area #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.50 Maximum Salary $ 16.50
    $29k-36k yearly est. Easy Apply 5d ago
  • Call Center Representative

    Luxury Bath Technologies

    Guest service representative job in Missoula, MT

    Job DescriptionCall Center Representative Beartooth Bathrooms is a quickly growing brand in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our Missoula, MT office to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes. General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads. Responsibilities: • Deliver scripted pitch to the homeowners • Adjust scripted pitch to meet needs of specific homeowners • Handle homeowner's questions and objections • Obtain homeowners information including names and addresses phone numbers etc. • Receive appointments over the telephone • Input appointment details into the computer system • Input homeowners' information and important details of conversation • Confirm appointments placed with canvassers or sales representative • Issue appointments for reps to meet prospective homeowners • Quality control phone calls • Answer telephone calls from potential homeowners who are responding to advertisements • Contact homeowners to follow up on initial interaction • Update lead information and maintaining reports Qualifications: • Knowledge of sales and marketing principles and strategies • Relevant work experience in telemarketing, sales, marketing, or promotions • Product knowledge --Training provided • Proficiency in relevant computer applications We offer an excellent compensation package which includes medical and dental insurance, paid vacation and sick time, and ongoing professional development. Apply today to join our growing team! Powered by JazzHR 1c8OZY35Gl
    $28k-37k yearly est. 9d ago
  • Cashier / Guest Service

    Ryan Restaurant Corp

    Guest service representative job in Missoula, MT

    Are you a friendly team player that enjoys working with people? Then come join Panera Bread, an award-winning leader in the restaurant industry. The kinds of people who will love working at Panera, and perform well here, are hard-working team players who are warm, authentic, and hungry for exciting new opportunities. NOW HIRING / IMMEDIATE OPPORTUNITIES FOR Full Time & Part Time: CASHIER / GREETER / CUSTOMER SERVICE Requirements: 16 years old, or older Previous customer service experience strongly preferred, but we can train you! Must be positive, friendly, and passionate about making our guests happy Must be flexible & enjoy a fast-paced environment Wondering what's in it for you? We can offer you: Dental insurance Employee discount Flexible schedule Food provided Health insurance Paid training Referral program We are a Franchisee of Panera Bread and an Equal Opportunity Employer. For this tipped role, the advertised pay is based on typical average, based on schedule availability & flexibility, and is not guaranteed. Are you a friendly team player that enjoys working with people? Then come join Panera Bread, an award-winning leader in the restaurant industry. The kinds of people who will love working at Panera, and perform well here, are hard-working team players who are warm, authentic, and hungry for exciting new opportunities. NOW HIRING / IMMEDIATE OPPORTUNITIES FOR Full Time & Part Time: CASHIER / GREETER / CUSTOMER SERVICE Requirements: 16 years old, or older Previous customer service experience strongly preferred, but we can train you! Must be positive, friendly, and passionate about making our guests happy Must be flexible & enjoy a fast-paced environment Wondering what's in it for you? We can offer you: Dental insurance Employee discount Flexible schedule Food provided Health insurance Paid training Referral program We are a Franchisee of Panera Bread and an Equal Opportunity Employer. For this tipped role, the advertised pay is based on typical average, based on schedule availability & flexibility, and is not guaranteed.
    $21k-29k yearly est. 60d+ ago
  • Cashier / Guest Service

    Panera Bread 4.3company rating

    Guest service representative job in Missoula, MT

    Job Description Are you a friendly team player that enjoys working with people? Then come join Panera Bread, an award-winning leader in the restaurant industry. The kinds of people who will love working at Panera, and perform well here, are hard-working team players who are warm, authentic, and hungry for exciting new opportunities. NOW HIRING / IMMEDIATE OPPORTUNITIES FOR Full Time & Part Time: CASHIER / GREETER / CUSTOMER SERVICE Requirements: 16 years old, or older Previous customer service experience strongly preferred, but we can train you! Must be positive, friendly, and passionate about making our guests happy Must be flexible & enjoy a fast-paced environment Wondering what's in it for you? We can offer you: Dental insurance Employee discount Flexible schedule Food provided Health insurance Paid training Referral program We are a Franchisee of Panera Bread and an Equal Opportunity Employer. For this tipped role, the advertised pay is based on typical average, based on schedule availability & flexibility, and is not guaranteed.
    $24k-30k yearly est. 15d ago
  • Customer Service Rep(9370) - 901 s 1st st

    Domino's Franchise

    Guest service representative job in Hamilton, MT

    Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $28k-36k yearly est. 10d ago
  • Customer Service Representatives

    Pizza Hut 4.1company rating

    Guest service representative job in Missoula, MT

    Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for your career, your life, your family and your future. We have immediate opportunities for Customer Service Representatives. Flexible day, evening and weekend hours are available. Responsibilities: * Answer the telephone with a smile in your voice * Take customer menu order, explain special offers, suggestive sell additional items and enter order accurately in POS system * Greet Carry-Out customers * Assist in preparing menu items * Assist with all cleaning and restaurant maintenance duties as needed Requirements: * Enthusiasm and a willingness to learn * Commitment to customer satisfaction * Team Player * Strong work ethic * Friendly when interacting with customers and other team members * Handle customer problems efficiently and in a friendly manner If you want to build a great career while providing fast, fun and friendly service to our customers, Pizza Hut is the perfect place to learn, grow and succeed! Requirements What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old Additional Information Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.
    $24k-29k yearly est. 23d ago
  • HOTEL NIGHT AUDITOR

    Town Pump, Inc. 4.4company rating

    Guest service representative job in Hamilton, MT

    The Town Pump Hotel Group is looking for a motivated and outgoing Hotel Night Auditor who will model our mission statement "Genuine Hospitality from genuine people committed to providing comfort and service." Town Pump is a growing company, with ever increasing opportunities for career growth. As a Hotel Night Auditor, you will: * perform final checks of room charges and other transactions before audit, generate audit reports and records as outlined in audit procedures, and perform checks of audit reports as outlined in audit procedures. * prepare credit card summaries and checks approval, prepare, and balance all reports required by management, and post room and tax revenues and any phone or other charges. * perform check-in and out of guests, post payments and charges as necessary, be responsible for answering the hotel switchboard in a timely, efficient, and courteous manner, and be responsible for additional guest services, which may include airport transportation, minor maintenance, and additional room services. * handle guest problems and complaints, serve as an information agent for hotel guests, perform a variety of clerical and office duties, and may be required to perform security checks and hall patrols. * be responsible for daily execution of reservation checks to ensure that no revenue is lost by rooms that are not sold and that the hotel is not overbooked, prepare coffee and breakfast bar for guests if applicable. * be thoroughly familiar with all emergency procedures concerning accidents, fires, bomb threats, illness of guests, and other incidents as outlined in the "Safety & Security" manual, must have first-hand knowledge of the physical layout of the entire building, responsible for accurate accounting of all guest rooms, and communicate pertinent information to co-workers and management. * complete other duties as assigned by the Front Desk Supervisor, Assistant Hotel Manager, or Hotel Manager. Town Pump offers many outstanding benefits including 401(K), Health, Dental, and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits. Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.
    $29k-35k yearly est. 31d ago
  • Customer Service Rep(9370) - 901 s 1st st

    Domino's Pizza 4.3company rating

    Guest service representative job in Hamilton, MT

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members * Operate all equipment. * Stock ingredients from delivery area to storage, work area, walk-in cooler. * Prepare product. * Receive and process telephone orders. * Take inventory and complete associated paperwork. * Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills * Ability to comprehend and give correct written instructions. * Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills * Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). * Must be able to make correct monetary change. * Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. * Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO * Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. * In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. * Sudden changes in temperature in work area and while outside. * Fumes from food odors. * Exposure to cornmeal dust. * Cramped quarters including walk-in cooler. * Hot surfaces/tools from oven up to 500 degrees or higher. * Sharp edges and moving mechanical parts. SENSING * Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. * Depth perception. * Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Qualifications Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting * Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. * Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. * Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying * Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. * Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. * Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing * To move trays which are placed on dollies. * A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. * Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending * Forward bending at the waist is necessary at the pizza assembly station. * Toe room is present, but workers are unable to flex their knees while standing at this station. * Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. * Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching * Reaching is performed continuously; up, down and forward. * Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. * Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. * Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks * Eye-hand coordination is essential. Use of hands is continuous during the day. * Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. * Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. * Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. * Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $22k-29k yearly est. 13d ago
  • Front Desk Agent - Airport

    Knightsbridge Capital Corporation

    Guest service representative job in Bonner-West Riverside, MT

    Join the Team at Montana's Premier Luxury Ranch Resort! About Paws Up Montana: Nestled on a breathtaking 37,000-acre ranch, Paws Up Montana embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike. Purpose: We are seeking a talented Front Desk Agent- Airport to join our team. The Front Desk Agent- Airport will serve as the first point of contact for guests arriving at Missoula International Airport, warmly greeting them with professionalism and genuine hospitality. This role ensures the beginning of each guest's stay is seamless, welcoming, and aligned with the elevated standards of service expected throughout their resort experience. This role blends front desk professionalism with logistical precision, warmly welcoming guests, managing multi-channel communication, facilitating reservations, and addressing service requests with professionalism and efficiency. The position also supports concierge services, transportation logistics, and interdepartmental collaboration to deliver personalized, high-touch service. By consistently embodying the resort's luxury standards and guest-first philosophy, this role plays a critical part in shaping memorable stays, resolving concerns with grace, and upholding operational excellence in all guest-facing responsibilities. Ultimately, this role is integral to maintaining the luxury standards of the resort by delivering exceptional service, anticipating guest preferences, and ensuring operational excellence in all guest-facing interactions. What We Offer: Career Development and Advancement Opportunities Employee Assistance Program (5 free counseling sessions) Referral Bonus Program (Get paid $250 to recruit) Carpool Reimbursement ($5-$20/Day) Employee Discounts on Merchandise (30% on select items in our retail store) Employee lunch provided Primary Responsibilities: Audit daily arrivals and departures, verifying accuracy of guest flight information and ensuring timely communication with all operational departments. Monitor daily arrivals and ensure appropriate team coverage for personalized greetings. Greet arriving and departing guests at the airport; capture required waivers and credit card authorizations efficiently and accurately. Answer all incoming calls promptly and professionally, using Forbes service language and tone. Serve as the first point of contact for guest service recovery situations, responding with empathy and a solution-oriented mindset. Proactively manage and follow up on guest requests via phone, Fetch, and other platforms. Provide thorough, accurate information on resort amenities, transportation, and activities. Ensure Lexus Guest Profile entries are completed accurately in accordance with our Lexus partnership standards. Monitor daily arrivals and ensure appropriate team coverage for personalized greetings. Analyze guest feedback, identify trends, and collaborate with leadership to improve service and overall guest satisfaction. Remain flexible with open availability to support the unexpected needs of the resort, including cross-department support. Uphold a consistently positive and professional attitude, especially under pressure or during peak periods. Perform regular shift audits and communication logs to ensure continuity and completeness of service. Maintain clear and respectful communication with all departments and proactively support teamwork across the resort. Maintain Forbes-ready work areas with a clean, organized, and service-focused environment. Protect all guest information, past, present, and future, from disclosure to anyone outside the organization. Refrain from discussing guest details, itineraries, room numbers, or stay patterns unless required for internal operations. Use secure systems and communication channels when handling personal, billing, or travel information. Adhere strictly to resort policies on data privacy, non-disclosure, and guest confidentiality. Understand that confidentiality is a cornerstone of the guest trust and a non-negotiable standard of luxury service. Work both on property and at the Missoula Airport. Supportive Functions and Responsibilities: Display hospitality and professionalism to our guests and team members at all times, take pride in representing Paws Up professionally with our guests and ensure that all transactions with guests are handled in a legal, ethical, and confidential manner. Maintain a favorable working relationship with all Paws Up team members to foster and promote a positive working environment. Maintain a clean and neat appearance at all times. Perform work in a safe and high-quality manner. Pick-up/drop-off guests from the airport, their accommodations and various locations on property Drive and operate gasoline or diesel-powered multi-passenger vehicles to transport guests safely Assist any other function of Front Office team as needed Educational, Experience, Licensure Required: High school diploma, GED or vocational training or job-related course work, preferred College degree Minimum 2 years of experience in the hospitality industry, preferably Front Office. Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and keyboard skills Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day Has a friendly and professional manner under periods of high demands and with guest, team members, and management Valid State Driver's License Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $30k-37k yearly est. Auto-Apply 7d ago
  • Customer Service Representative - Missoula, MT

    Kedia Corporation

    Guest service representative job in Missoula, MT

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $28k-36k yearly est. 7m ago
  • Customer Service Rep(9370) - 901 s 1st st

    Domino's Franchise

    Guest service representative job in Hamilton, MT

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $28k-36k yearly est. 60d+ ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Missoula, MT?

The average guest service representative in Missoula, MT earns between $20,000 and $32,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Missoula, MT

$25,000
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