Guest service representative jobs in Port Saint Lucie, FL

"Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you." About Orlando Health Sebastian River Hospital Orlando Health Sebastian River Hospital is a 178-bed comprehensive medical and surgical facility serving the communities along Florida's Treasure Coast as a trusted healthcare provider for more than 50 years. With the latest technology and a team of skilled healthcare professionals, we are committed to bringing the highest level of expert and compassionate care to the communities we serve. With a full scope of care, we offer advanced technology and expertise in a number of specialties, including emergency care, heart and vascular care, orthopedics and surgical services. Recognized for high standards, we have earned full hospital and laboratory accreditation from The Joint Commission, as well as advanced certification as a Primary Stroke Center for our high-quality stroke care. As further demonstration of our commitment to quality and safety, we have earned several additional industry recognitions. Click Here to Learn More About: Sebastian River Hospital WHY ORLANDO HEALTH? Competitive Pay Evening, nights, and weekend shift differentials offered for qualifying positions. All Inclusive Benefits (Starting on Day One) Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees. Employee-centric Orlando Health has been selected as one of the "Top Places to Work in Healthcare" by Becker's Healthcare. Provides directions to guests/team members within the hospital system, and the Orlando area. Responsibilities Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. Provides information to all hospital team members. Responds to needs of guests/team members either on the phone or in person. Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. Assists Social Service with transportation and hotel or flight arrangements for patients and their families. Displays a caring attitude as well as sensitivity to the needs/concerns of customers. Presents a professional image in dress, hygiene and communications skills. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Attends in services/meetings as required. Completes all mandatory education. Assume the responsibility for professional growth and development Other duties as assigned. Qualifications Education/Training High School diploma or equivalent. Licensure/Certification None. Experience Two (2) years of experience in a customer service setting. Education/Training High School diploma or equivalent. Licensure/Certification None. Experience Two (2) years of experience in a customer service setting. Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. Provides information to all hospital team members. Responds to needs of guests/team members either on the phone or in person. Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. Assists Social Service with transportation and hotel or flight arrangements for patients and their families. Displays a caring attitude as well as sensitivity to the needs/concerns of customers. Presents a professional image in dress, hygiene and communications skills. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Attends in services/meetings as required. Completes all mandatory education. Assume the responsibility for professional growth and development Other duties as assigned.

←Back to all jobs at Home2 Suites West Palm Beach Airport Part-Time Guest Service Rep Home2 Suites West Palm Beach Airport is an EEO Employer - M/F/Disability/Protected Veteran Status Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.

Job Description ENERGY AND DRIVE: Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals. ESSENTIAL RESPONSIBILITIES: • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. • Maintains a friendly, cheerful and courteous demeanor at all times. • Performs other duties as assigned, requested or deemed necessary by management OTHER RESPONSIBILITIES: • Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. • Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. • Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD SUPERVISORY DUTIES: None COMPETENCIES STRATEGIC SKILLS: • Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions. OPERATING SKILLS: • Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results. COURAGE: Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges PERSONAL AND INTERPERSONAL SKILLS: • Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback. KNOWLEDGE/SKILLS: • Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. • Must have vision ability to read written communiques and monochrome computer screen. • Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. ABILITIES: 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. EDUCATION/FORMAL TRAINING: High School diploma or equivalent EXPERIENCE: None required MATERIAL/EQUIPMENT USED: Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine. ENVIRONMENT: Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%3C/p> Powered by ExactHire:165434

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Greeter/Counter Desk Attendant and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today! Applicants must be at least 18 years of age to qualify for a position. WHAT OUR GREETERS/DESK ATTENDANTS DO Greeters/Desk Attendants set the tone for everyone who enters our doors, giving us our first opportunity to impress our guests and provide them with the kind of “WOW” factor they've been looking forward to. A GREETER/ DESK ATTENDANT'S DAY-TO-DAY Be friendly and inviting to our guests in person and over the phone Manage the waitlist Track availability and assign lanes, shoes & other equipment Prepare for leagues Ring sales at the counter and follow our cash control procedures Promptly notify our mechanics of any pinspotter/pinsetter malfunctions and log these issues Assist our guests with basic bowling instruction (no, you don't need to show them your trick shots, just the essentials) Operate our POS system, central panel, computers, and P/A system WHAT IT TAKES HS Diploma or equivalent restaurant/hospitality experience (Optional) Proven success in school/previous job experience Excellent telephone etiquette Must meet the minimum age required by state law to serve alcohol PERKS (MORE REASONS YOU'LL LOVE YOUR JOB) Free Bowling! $1 Arcade Play 20% off Events 50% off Food & Beverages WORK ENVIRONMENT/ PHYSICAL DEMANDS: Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance. Job Type: Part-time Shift: Evening shift Night shift Weekly day range: Weekend availability Work Location: One location Who We Are Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************

Job Description We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. T his role is a PM position operating from 3:00-11:00 PM. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Short Term Disability Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities Qualifications: High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Job Description Responsibilities: Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards. Physical Requirements: Must be able to stand for long periods of time. Job Functions: Completes daily duties and checklist to ensure the front desk operates smoothly. Assists guests with their requests in an appropriate manner. Handles guest's complaints in a positive manner. Knows when to communicate guest complaints to the Supervisor/Manager on duty. Make decisions that benefit the hotel and the hotel guests. Understands and uses hotels policies and procedures for reservations, check in's, checks outs, Concierge services, and any other guest interaction. Understands how a hotel and all the hotels departments operate. Is able to work with a variety of people without any problems. Is friendly and courteous towards guests and peers. Has a pleasant speaking voice. Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business. Is able to anticipate guest needs. Makes hotel reservations and notes special details. Takes incoming calls and transfers to other departments accordingly. Provides guests with accurate hotel facility information. Handles Concierge duties when the Concierge is not on duty. Gives proper pass on during shift change. Monitors hotel room key inventory. Ensures we get all keys back at check out. Maintain all front desk logs for back up purposes. Keeps front desk area cleaned and organized. Other duties as assigned Job Requirements: Computer Skills Multi task and fast learner ability Flexible Detail Oriented

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

As a Front Desk Agent, you will serve as the face of the hotel, delivering an exceptional first and last impression to every guest. This role requires a polished, professional demeanor and a warm, welcoming approach. You will be responsible for managing the check-in and check-out process, handling reservations and guest inquiries, and ensuring all interactions reflect the highest standards of hospitality and service. Your efficiency, attention to detail, and ability to multitask are critical in maintaining smooth front desk operations and an outstanding guest experience. Requirements Key Responsibilities Guest Services & Experience Greet all guests warmly upon arrival and departure with a professional and courteous demeanor. Conduct efficient and accurate check-in/check-out procedures. Provide personalized service to ensure each guest feels welcome, valued, and informed. Respond promptly to guest inquiries and resolve issues with a focus on guest satisfaction. Reservations & Front Desk Operations Manage room reservations, cancellations, and modifications using hotel property management systems (PMS). Ensure all guest information is accurately recorded and updated in the system. Process payments, handle billing inquiries, and ensure account accuracy. Coordinate with Housekeeping, Engineering, and other departments to ensure room readiness and guest requests are fulfilled in a timely manner. Communication & Problem Solving Communicate effectively with guests, team members, and management to maintain a smooth and cooperative work environment. Handle guest complaints or concerns professionally and escalate unresolved issues to the appropriate manager when necessary. Maintain awareness of hotel policies, emergency procedures, and safety protocols. Knowledge of Hotel & Local Area Provide guests with accurate information regarding hotel amenities, operating hours, and services. Offer recommendations and directions to local attractions, restaurants, and points of interest. Promote hotel services and amenities to enhance the guest experience. Administrative & Recordkeeping Maintain a clean and organized front desk and lobby area. Prepare reports, manage key control, and conduct end-of-shift audits as required. Follow all standard operating procedures and maintain confidentiality of guest information. Qualifications & Requirements Education & Experience High school diploma or equivalent required. Prior experience in a hotel front desk, guest services, or customer service role preferred. Experience with hotel property management systems (e.g., Opera, Maestro, or similar) is a plus. Skills & Abilities Excellent verbal and written communication skills. Strong interpersonal and conflict resolution skills. Ability to handle high-pressure situations with poise and professionalism. Detail-oriented with strong organizational and multitasking abilities. Basic math and computer literacy required. Physical & Working Conditions Must be able to stand for extended periods during shift hours. Must be able to walk, bend, reach, and lift up to 25 pounds occasionally. Flexible schedule required, including availability to work weekends, holidays, and evenings as needed. Grooming & Appearance A neat, professional, and well-groomed appearance is required in accordance with company grooming standards. Salary Description 22.00/hr

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty, and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. Your job requires providing management and related services consistent with your position for The Colony Palm Beach in Palm Beach, Florida, for The Hedges Inn in East Hampton, New York, and for any and all future projects in which the Wetenhall family engages during your employment, as needed. Please note that your job responsibilities are not limited to those contained in your written job description, and may encompass additional tasks or responsibilities consistent with your position. Your current compensation package encompasses and accounts for all such job responsibilities at all locations. For more information visit ***************************** The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. Job Overview: Greet and welcome guests, assist, and provide directions and information to guests and visitors. Register guests, manage reservations and provide information about rooms, rates and the property and amenities. Coordinate all guest requests for special arrangements or services, courteously and efficiently. Escort V.I.P.'s to assigned guest rooms, informing guests of services, features and room amenities. Attend to immediate needs of guests upon arrival and follow through throughout stay. Check Front Office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Essential Job Functions: Welcome guests upon their arrival and assign rooms. Meet and exceed guests' expectations by anticipating the services they might require. Perform all check-in and check-out tasks. Manage online and phone reservations. Inform guests about payment methods and verify their credit card data. Register guests collecting necessary information. Maintain complete knowledge of: All hotel features/services, hours of operation. All hotel restaurant food concepts, menu price range, dress code and ambiance. All hotel room types, number/names, layout, appointments, amenities and locations. All hotel room rates, special packages and promotions. Daily house count and expected arrivals/departures (particularly V.I.P.s). Scheduled daily group activities, names and location of meeting/banquet rooms. Local events, attractions, holiday schedules. Maintain complete knowledge and comply with all hotel and departmental policies and procedures. Liaise with housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs. Upsell room types, additional amenities and services, when appropriate. Maintain updated records of bookings and payments. Collect payments, make change. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Obtain department keys and beeper/radio; ensure security of such. Check Front Office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Tracks room revenue, occupancy rates, and other front office operating statistics. Prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office. Handle end-of-day bookkeeping, auditing and account reconciliation Meet with Supervisor/departing Guest Ambassador to review business status and follow up actions. Access all functions of computer system in accordance with departmental specifications. Set up work station with necessary supplies; maintain cleanliness throughout shift. Legibly complete requisitions for additional supplies/materials and submit to manager. Maintain updated resource materials on all vendors and information to accommodate guest requests. Review designated in-house guest list and be familiar with guests' names and room locations. Answer department telephone within 3 rings, using correct salutations and telephone etiquette. Assist guests with room reservations. Perform pre-arrival calls following departmental standards. Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. Coordinate guest requests with designated vendors according to departmental standards, to include: Room accommodations Airline reservations, changes, cancellations Transportation from hotel to airport and return Bus/train transportation Limousine reservations Car rentals Car repair and servicing Charter flights/rentals Babysitting services Banking/financial services Business center services/fax or telex services/mailing and delivery services. Interpretation services. Notary services Restaurant reservations, nightclub activities Dry cleaning, laundry, alterations, repairs Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health hotel facilities. Formal wear rentals Flowers Salon appointments Shoe shines Shopping services Movie/theater/attraction tickets Sightseeing tours Medical services Religious services Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes. Legibly document all pertinent information in guest notes. Monitor and update guests notes through the shift. Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Assist guests in locating and retrieving lost luggage. Distribute all guest and departmental mail. Monitor, send and distribute guest faxes. Inspect blocked V.I.P. rooms, using company procedures a checklist, prior to guest arrival/rectify any deficiencies. Randomly inspect designated rooms weekly and complete necessary documentation. Meet V.I.P.'s upon arrival at the Front Desk and assist with escorting them to their assigned room. Inform guests of hotel services/features and room amenities. Extend assistance before departing. Place orders for amenities and coordinate delivery of amenities to designated guest rooms in accordance with hotel standards. Assist guests in locating and retrieving lost luggage. Distribute all guest and departmental mail. Monitor, send and distribute guest faxes. Assist guests with purchases and selection of retail items. Record and process sales and payments. Monitor and maintain the cleanliness of the lobby and work areas. Take, record and relay message accurately, completely and legibly. Successful completion of the training/certification process. Notifies management of any pertinent information related to shift or guest activities in a timely manner to allow for the appropriate follow-up as required to successfully resolve any guest situations. Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies. Report accidents, injuries, and unsafe work conditions to the supervisor or manager. Handle emergency calls. Remain, at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Ensure that the appropriate level of confidentiality and security for all guest and company information is achieved, aiding in creating a feeling of comfort and confidence for guests. Maintain high standards of personal appearance and grooming, which include wearing proper uniform and a name tag when working. Perform other duties as assigned by supervisor. Secondary Job Functions: Assist Switchboard, Bell Attendants, Valet Attendants, and Reservation Agents as assigned. Provide guest room and hotel tours. Legibly document maintenance needs on work orders and submit to manager. Qualifications: Ability to enforce hotel's standards, policies and procedures with Bell/Valet staff. Ability to input and access data in computer. Ability to focus attention on guest needs, remaining calm and courteous. Ability to promote positive relations with all individuals who approach the Front Desk and by telephone Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to prioritize, organize and follow up. Ability to focus attention on details. Ability to maintain confidentiality of all guest information and pertinent hotel information. Ability to ensure security of guest room access. Ability to work well under pressure of coordinating guest requests at any given time. Ability to perform job functions with minimal supervision. Ability to exert physical effort in assisting with amenities or transporting items. Ability to work cohesively with other departments and co-workers as part of a team. Education/Experience Requirements: High School Diploma or equivalent. Ability to pleasantly communicate with proper grammar in English. Ability to provide legible communication. Ability to compute basic mathematical calculations. One year experience in a guest service position in a luxury hospitality property. Thorough knowledge of hotel services and amenities. Availability to work holidays, weekends and periods of high demand. Oral Comprehension - demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - communicates effectively in writing as appropriate for the needs of the audience. Computer Skills - Proficient with Microsoft Office Suite or related software. Excellent guests service skills and passion for hospitality. Excellent telephone etiquette skills. Ability to focus attention on guest needs, remaining calm and courteous at all times. Good knowledge of hotel PMS systems. Good knowledge of local area, services and points of interests. Desirable: College or training in hospitality industry. Certification or previous training in guest relations, liquor, wine and food service. Previous luxury guest service training. Previous administrative and accounting experience. Fluent in a secondary language. Valid driver's license. Good driving record. Physical Requirements: Ability to remain stationary at assigned post for extended periods of time. Ability to work the overnight shift. Continuous movement throughout the hotel front office areas. Ability to use hands to handle, control, or feel objects, tools, or controls. Able to grasp, lift and/or carry, push, pull, or otherwise, move goods weighing a maximum of 30 lbs. on a continuous schedule.

Job DescriptionDescription: As a Front Desk Agent, you will serve as the face of the hotel, delivering an exceptional first and last impression to every guest. This role requires a polished, professional demeanor and a warm, welcoming approach. You will be responsible for managing the check-in and check-out process, handling reservations and guest inquiries, and ensuring all interactions reflect the highest standards of hospitality and service. Your efficiency, attention to detail, and ability to multitask are critical in maintaining smooth front desk operations and an outstanding guest experience. Requirements: Key Responsibilities Guest Services & Experience Greet all guests warmly upon arrival and departure with a professional and courteous demeanor. Conduct efficient and accurate check-in/check-out procedures. Provide personalized service to ensure each guest feels welcome, valued, and informed. Respond promptly to guest inquiries and resolve issues with a focus on guest satisfaction. Reservations & Front Desk Operations Manage room reservations, cancellations, and modifications using hotel property management systems (PMS). Ensure all guest information is accurately recorded and updated in the system. Process payments, handle billing inquiries, and ensure account accuracy. Coordinate with Housekeeping, Engineering, and other departments to ensure room readiness and guest requests are fulfilled in a timely manner. Communication & Problem Solving Communicate effectively with guests, team members, and management to maintain a smooth and cooperative work environment. Handle guest complaints or concerns professionally and escalate unresolved issues to the appropriate manager when necessary. Maintain awareness of hotel policies, emergency procedures, and safety protocols. Knowledge of Hotel & Local Area Provide guests with accurate information regarding hotel amenities, operating hours, and services. Offer recommendations and directions to local attractions, restaurants, and points of interest. Promote hotel services and amenities to enhance the guest experience. Administrative & Recordkeeping Maintain a clean and organized front desk and lobby area. Prepare reports, manage key control, and conduct end-of-shift audits as required. Follow all standard operating procedures and maintain confidentiality of guest information. Qualifications & Requirements Education & Experience High school diploma or equivalent required. Prior experience in a hotel front desk, guest services, or customer service role preferred. Experience with hotel property management systems (e.g., Opera, Maestro, or similar) is a plus. Skills & Abilities Excellent verbal and written communication skills. Strong interpersonal and conflict resolution skills. Ability to handle high-pressure situations with poise and professionalism. Detail-oriented with strong organizational and multitasking abilities. Basic math and computer literacy required. Physical & Working Conditions Must be able to stand for extended periods during shift hours. Must be able to walk, bend, reach, and lift up to 25 pounds occasionally. Flexible schedule required, including availability to work weekends, holidays, and evenings as needed. Grooming & Appearance A neat, professional, and well-groomed appearance is required in accordance with company grooming standards.

Job Description *** 2 overnight shifts *** The Vineta Hotel - situated in the heart of Palm Beach, in homage to an illustrious history dating back 100 years, The Vineta Hotel has been restored to its former splendor and reopens shortly in a familiar location. Two blocks away from Worth Avenue in the heart of Palm Beach, The Vineta embodies the elegant, artistic life of a destination famed for its restaurant scene, designer boutiques and noteworthy galleries. The hotel is the first in the US to join the Oetker Hotels portfolio. Originally called The Vineta Hotel, this landmark dates back to 1926 and is a fine example of Mediterranean Revival architecture seen throughout the destination. A top-to-bottom renovation marks an opportune moment to bring back the original name of this establishment, The Vineta, to clearly mark a bold new chapter in its history. Combining stylish décor with contemporary comfort and the city's most coveted social setting, complemented by world-class cuisine and unrivalled service, the property will quickly be established as the pinnacle of hospitality in Palm Beach The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels. Missions : The uniqueness of The Vineta Hotel requires a Front Desk Agent to make the most positive impact on our guests in the front office through consistent application of Oetker Hotels core practices to create a personalized and unparalleled arrival and departure experience for our guests. Profile : Efficiently manage the check-in and check-out process, ensuring a warm welcome and a smooth departure for all guests, creating an unsurpassed experience for our guests and team members. Manage reservations as needed through the hotel's booking system, assisting guests with inquiries, changes, and cancellations. Handle PBX operations and taking in-room dining orders. Provide information on hotel amenities, services, and local attractions. Address guest inquiries and resolve any issues promptly and professionally. Collaborate with various departments, including housekeeping, engineering, and food and beverage, to fulfill guest requests and ensure a high standard of service. Promote hotel services and amenities effectively, upselling when appropriate. Process payments accurately, ensuring guests understand their charges and provide detailed billing as needed. Offer detailed personalized recommendations and make arrangements for dining, transportation, and activities to enhance the guest experience. Build rapport with guests, anticipating their needs and ensuring their comfort throughout their stay. Encourage guest feedback and address concerns or complaints with professionalism, ensuring guest satisfaction. Efficiently manage time to prioritize tasks and ensure timely service to our guests. Be sensitivity to and understanding of diverse cultures and backgrounds, enhancing guest interactions. Maintain high standards of guest services as established by the Managing Director. Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of bell services and lobby coverage. Prepare regular reports on guest feedback, service metrics, and maintain an accurate guest attention report. Follow cash handling and auditing procedures as outlined by the finance department. Ensure that proper procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents and other emergencies are followed. Report unsafe conditions, as appropriate. Build morale and spirit, interact positively with hoteliers and guests, and take action to resolve problems to the satisfaction of all parties involved. Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests. Creatively execute strategies and drive results; originate and invent new ways to create unparalleled experiences for our guests and team members. What you bring : 2 years of guest services experience in the luxury hospitality industry (Preferred). College degree in Hospitality Management preferred or equivalent experience. Full Time Position. Ability to work 2 shifts at night; including weekends, and holidays. Fluent in English; other languages considered an asset. Proficiency in Microsoft Office programs, hotel front office systems. Proficiency in Opera preferred. Prolonged periods of sitting at a desk and working on a computer. Must be able to reach, bend, balance and transport various objects weighing up to 15 lbs. repeatedly during a shift. Must be able to access and navigate each department at the organization's facilities. Candidates must be legally authorized to work in the United States on a full-time basis at the time of application. Visa sponsorship is not available for the position. Benefits : Competitive Salary Employer paid health benefits package 401(k) plan matching program Comprehensive overall compensation package (PTO, holidays) Excellent Training and Development opportunities with Oetker Hotels Complimentary Hotelier Meals Complimentary Dry Cleaning The Vineta Hotel is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

Job Description Summary: Provide a positive first and last impression to guests as they arrive and leave the hotel. Help guest with issues that may arise during their stay, i.e. room accommodations, charges on the bill. When servicing guests, the Front Desk Agent is responsible for being professional, friendly and helpful using the “Rules of Hospitality” of eye contact, a smile, speak first, engage in polite conversation and use the guest's surname. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. Greet all guests upon arrival with a warm welcome. Assist guests with check in, obtaining all the required information and establishing a form of payment and assign the correct type of room type booked by the guest while also accommodating any special requests. Be able to rectify problems with guest or co-workers in a diplomatic and timely manner. Give the guest undivided attention while handling information/requests. Promote all hotel functions and facilities. Assist guest to understand their folios upon check out and rectify any billing issues presented. Be able to operate Agilysys & SpaSoft software and perform a variety of tasks pertaining to future, current and historical guest reservations. Be able to make guest reservations for Hotel, Spa, Golf and Dining. Actively engage guests at all times, greet all guests in passing Ensure all guest requests are logged, dispatched and followed up to ensure satisfaction upon completion. Be able to respond properly to irritated or angry guests, ensure all concerns are resolved to satisfaction. Cash handling experience is an asset. Deposit all monies taken in during your shift according to the procedures. Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants). Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa. Be able to maintain enough supplies at the desk for the day's use. Must be able to work a flexible schedule including day/night shifts, weekends and holidays Submit all lost and found articles accompanied by a Lost and Found report. Be able to communicate with other departments to collaborate resolutions to issues presented. Be able to answer the phone according to the procedures. Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest. Be able to precisely adhere to and execute all Front Office SOPs, as directly by Leadership. Provide other assistance to guests as necessary to ensure the highest quality of service. Must be able to work a flexible schedule including day/night shifts, weekends and holidays PBX Skills: Familiar with property, departments, hours of operation, and services & daily events of the resort. Answer phone calls within 3 rings using proper greeting and etiquette. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies. Ability to make long distance, international, or special billing telephone calls. Monitor/respond to guest written requests via email / Zingle messaging service. Answer basic Front Office related questions. Properly send, receive, and log faxes in a timely manner. Properly accept, log, and maintain guest mail in an organized manner. Report, log, and follow-up on telephone equipment malfunctions. Confirm, log, and deliver wake-up calls Use and explain the use of TDD equipment for hearing impaired. Assist team in completing daily responsibilities. Education and Experience: Previous guest service experience, High school diploma or equivalent, 2 years of college preferred. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences. Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

Benefits: Medical Insurance Vision Insurance Dental Insurance 401(K) Match Paid Time Off JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guests' services through various departments. QUALIFICATIONS Hilton Brand Experience with PEP experience is a PLUS 1 year hotel front desk experience preferred 1 year Customer Service experience required Strong Work Ethic Ability to be a team-player. Willingness to work 2 night audit and 3 day shifts is highly desirable in a candidate. ESSENTIAL FUNCTIONS: Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages. Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system. Check-in and Check-out departing guests in the most efficient manner possible, following all established procedures and policies. Maximizes room revenue and occupancy levels through suggestive selling. Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register. Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories. Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests. Operates the applicable franchise terminal and performs designated training and maintenance tasks. Monitors in-house computer accuracy to ensure maximum occupancy. Examines the day's reservations for correct date, type of room reserved, and any special requests. Complies with the hotel's security and emergency procedures as well as operational policies and procedures. Complies with all corporate office and applicable franchise policies and procedures. Maintains order and cleanliness of the front desk area. Provides assistance to other employees to contribute to the smooth operation of the department and hotel. Complete all items on checklist prior to completing shift close out. Participates in MOD schedule with Front Desk Manager or General Manager are off property. Performs other related unrelated tasks as assigned by management. JOB SPECIFICATIONS: Environmental Conditions 95% Inside: Protection from weather conditions but not necessarily from temperature changes. 5% Outside: No protection from weather conditions during property walks and inspections. Essential Skills Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2+ years previous experience related employment or front desk experience) to quickly become familiar with applicable franchise standards and procedures. Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierges Services, Telephone Services, and Guest Accounting. Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance. Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner. Knowledgeable in Reservations/Inventory management. Educational/Vocational Preparation High school graduate or equivalent. Previous hotel front office experience preferred; however, ability gained through 2+ years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay. Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions. You will report to the Front Office Manager or Front Office Supervisor. A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations. Education & Experience Hotel experience is always a plus! Applicants should have: A combination of education and experience. What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Summary: Provide a positive first and last impression to guests as they arrive and leave the hotel. Help guest with issues that may arise during their stay, i.e. room accommodations, charges on the bill. When servicing guests, the Front Desk Agent is responsible for being professional, friendly and helpful using the “Rules of Hospitality” of eye contact, a smile, speak first, engage in polite conversation and use the guest's surname. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. Greet all guests upon arrival with a warm welcome. Assist guests with check in, obtaining all the required information and establishing a form of payment and assign the correct type of room type booked by the guest while also accommodating any special requests. Be able to rectify problems with guest or co-workers in a diplomatic and timely manner. Give the guest undivided attention while handling information/requests. Promote all hotel functions and facilities. Assist guest to understand their folios upon check out and rectify any billing issues presented. Be able to operate Agilysys & SpaSoft software and perform a variety of tasks pertaining to future, current and historical guest reservations. Be able to make guest reservations for Hotel, Spa, Golf and Dining. Actively engage guests at all times, greet all guests in passing Ensure all guest requests are logged, dispatched and followed up to ensure satisfaction upon completion. Be able to respond properly to irritated or angry guests, ensure all concerns are resolved to satisfaction. Cash handling experience is an asset. Deposit all monies taken in during your shift according to the procedures. Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants). Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa. Be able to maintain enough supplies at the desk for the day's use. Must be able to work a flexible schedule including day/night shifts, weekends and holidays Submit all lost and found articles accompanied by a Lost and Found report. Be able to communicate with other departments to collaborate resolutions to issues presented. Be able to answer the phone according to the procedures. Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest. Be able to precisely adhere to and execute all Front Office SOPs, as directly by Leadership. Provide other assistance to guests as necessary to ensure the highest quality of service. Must be able to work a flexible schedule including day/night shifts, weekends and holidays PBX Skills: Familiar with property, departments, hours of operation, and services & daily events of the resort. Answer phone calls within 3 rings using proper greeting and etiquette. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies. Ability to make long distance, international, or special billing telephone calls. Monitor/respond to guest written requests via email / Zingle messaging service. Answer basic Front Office related questions. Properly send, receive, and log faxes in a timely manner. Properly accept, log, and maintain guest mail in an organized manner. Report, log, and follow-up on telephone equipment malfunctions. Confirm, log, and deliver wake-up calls Use and explain the use of TDD equipment for hearing impaired. Assist team in completing daily responsibilities. Education and Experience: Previous guest service experience, High school diploma or equivalent, 2 years of college preferred. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences. Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

Job DescriptionDescription: We are currently seeking a part-time Front Desk Agent for our property. Benefits include immediate Hilton Hotels discounts, free parking, medical, dental and vision insurance! Come join an incredible hospitality team at the Doubletree West Palm Beach Airport! Duties and Responsibilities: · Register and assign rooms to guests. · Issue room key and escort instructions directly to guest. · Sort, and track incoming mail, messages and packages. · Transmit and receive messages using all communication avenues, GPX, phone etc. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest, as needed. · Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable. · Ability to accurately use various office software. · Assist with room service orders and room calls if available to leave front desk. · Have a full working knowledge and expertise of each shift including night audit. Requirements: Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, typing. Minimum pulling of 20 pounds. Standing for long periods of time. Working weekends is a requirement. Other duties may be assigned. EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Requirements:

Property Description The reimagined beach escape is located on a pristine, four-mile stretch of Singer Island, Florida's hidden gem between Palm Beach and Jupiter and the eastern-most point in the state. Just steps away from turquoise blue ocean on one side and the calm waters of the Intracoastal on the other, The Singer offers an unmatched retreat on the Atlantic Coast with easy access via Palm Beach International Airport just 12 miles away. Formerly the Hilton Singer Island Oceanfront/Palm Beaches Resort, the property is being transformed from top to bottom, bringing to life a reimagination of all accommodations, lobby, common areas, pool deck, culinary offerings, meeting venues and social spaces, and more. Featuring 223 well-appointed guestrooms and suites, all with private outdoor balconies, The Singer Oceanfront Resort is poised to reshape the leisure Palm Beach getaway, offering touchpoints into Singer Island's unique history while elevating the guest experience for a fresh, modern perspective on Florida's Atlantic Coast., With a refreshed focus that weaves together rich local heritage, casual oceanfront elegance, and warm hospitality, The Singer stands alone as a premier lifestyle resort in this unspoiled Palm Beach locale. As a team member, you will have the opportunity to work in a beautiful and serene environment, providing outstanding service to guests from all over the world. The Singer Oceanfront Resort values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded. Overview Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact. Responsibilities: Greet and welcome guests with a warm and friendly attitude, creating a positive first impression. Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail. Provide information about hotel facilities, services, and local attractions. Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner. Process guest payments and maintain accurate records. Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience. Maintain the cleanliness and organization of the front desk area. Assist in administrative tasks, such as answering phone calls and handling reservations. Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us! Qualifications High school diploma or equivalent Prior cash handling experience necessary Exceptional communication skills Very good computer skills Ability to work flexible hours including weekends and holidays Strong problem-solving skills Ability to multitask and work in a fast-paced environment Experience in customer service is preferred Knowledge of hotel or resort operations is a plus Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

We are currently seeking a part-time Front Desk Agent for our property. Benefits include immediate Hilton Hotels discounts, free parking, medical, dental and vision insurance! Come join an incredible hospitality team at the Doubletree West Palm Beach Airport! Duties and Responsibilities: · Register and assign rooms to guests. · Issue room key and escort instructions directly to guest. · Sort, and track incoming mail, messages and packages. · Transmit and receive messages using all communication avenues, GPX, phone etc. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest, as needed. · Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable. · Ability to accurately use various office software. · Assist with room service orders and room calls if available to leave front desk. · Have a full working knowledge and expertise of each shift including night audit. Requirements: Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, typing. Minimum pulling of 20 pounds. Standing for long periods of time. Working weekends is a requirement. Other duties may be assigned. EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Salary Description $15-$17