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Guest service representative jobs in Reading, PA

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  • Student - Fitness Center Front Desk

    Ursinus College 4.4company rating

    Guest service representative job in Collegeville, PA

    Reporting directly to the Fitness Center Supervisor/Strength & Conditioning staff, the student employee assumes responsibility for aiding staff in daily/ongoing tasks. Responsibilities: Scanning student/staff/faculty with VALID ID in at Front Desk (helping/directing those without VALID ID) Assisting with set-up/breakdown of equipment for team training (can include lifting items between 25-75 lbs) Adhering to cleaning duties in the Employee Handbook Coordinating with co-workers and supervisor(s) for shift coverage Logging incidents (ex: any medical procedures or broken equipment) Logging and transporting Lost & Found items Answering the desk phone and providing correct information Using CPR/AED protocols if necessary Referring to Strength & Conditioning staff for any questions/concerns Requirements: Must be a full-time student at Ursinus College Reliable and punctual Excellent customer service skills Knowledge of gym equipment Other Duties: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Job responsibilities and activities may be modified or changed at any time with or without notice. Job descriptions will be audited periodically by the Ursinus Human Resources department to ensure they are up-to-date and reflect the essential responsibilities and duties of the job. Ursinus EEO Statement Ursinus is an EEO employer. Ursinus College does not discriminate on grounds of race, color, national origin, gender, sexual orientation, gender identity or expression, religion, age, creed, ancestry, veteran status, marital status, disability, or other classification protected by applicable law in the administration of any of its educational programs or activities or with respect to employment.
    $34k-42k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Cardinal Systems Inc. 3.9company rating

    Guest service representative job in Schuylkill Haven, PA

    Job Description Are you ready to dive into a new career? WE MANUFACTURE FUN!! Cardinal Systems Inc. is one of the nation's largest technologically advanced manufacturers of galvanized steel walls for in-ground swimming pools. In addition to steel walls, we manufacture steel steps and benches, aluminum coping, liner track, deck drains, liner bead and other custom fabrications. As a part of our customer service team, you will work in a team environment to ensure accuracy and best practices in order entry, dealer inquires, and problem solving to develop and maintain high levels of customer satisfaction. Essential Functions of a Customer Service Representative: Answer phones and assist with customer questions and/or requests confidently and completely Participate in product training to gain a good understanding of product lines, liner patterns, prices, delivery time, drop ship items, various marketing, promotional services, and similar data, as required. General understanding of the Pool Drawing & Quote Request form Creating practice quotes in Global Shop Complete quotes and enter orders accurately (will be double checked while in training) Responsible for learning product part #s Gain an understanding of the Return Merchandise Authorization (RMA) process Responsible for meeting deadlines and department standards Maintain a high level of customer satisfaction Demonstrate the ability to be open minded and flexible in thinking and execution of assigned tasks and receptive to new concepts or newly proposed/implemented procedures. Maintain a level of quality that meets or exceeds the company standard Qualifications for a Customer Service Represantative High school diploma or equivalent Previous experience in an administrative or clerical role. Prolonged periods of sitting at a desk working on a computer Ability to occasionally move about in the facility to other departments Ability to lift up-to 15 pounds 1st Shift - 8:30 AM - 5:00 PM (M-F) Here's how OUR family takes care of YOUR family: Top-notch Benefits Package (Medical, Dental, Vision) Competitive additional benefits package including 401k matching Generous PTO & 11 Paid Holidays Paid Parental Leave (Mothers, Fathers, & Adopting Parents) Fully Paid Short/Long Term Disability & Life Insurance Clean, Safe, and Comfortable Working Conditions Cardinal Systems Inc. is a family owned, family-oriented employer that has made employee safety the top priority for over 45 years. Through three generations of family ownership and operation, we continually reinvest in our business to stay on the forefront in quality, service, design, and innovation. Cardinal Systems, Inc. makes it a priority to provide a healthy and safe work environment for its employees.
    $28k-34k yearly est. 18d ago
  • Customer Service Representative

    DS Smith 4.2company rating

    Guest service representative job in Reading, PA

    The purpose of the Customer Service Representative is to manage the interaction between Account Executives, Customers & Production from ordering to delivery. Focused on communicating appropriately and providing our customers with quality on-time service. This position works cooperatively with a wide variety of people throughout the organization to provide exceptional service to our customers. Areas of Responsibility: Responsible for specific accounts Receives orders from customers via EDI, email, phone, or fax Review/approve incoming orders Places in schedule and monitors activity from beginning to end Provide response to customers within 2 hours of notification of receipt and/or solution Create, review and provide sales order confirmations to customers/sales as required Create booking information at the time of order entry, monitor and advise if any changes to the schedule Works with customers on any and all sample requests Provide and hold weekly updates with customers Provides help to a new customer set up with sales Manage customer complaints/quality issues Pricing management within guidelines as set forth by management If there are delays, in manufacturing, transportation, or getting bookings the customer is notified the order will be late. Capture and provide customer OTIF Helps investigate all customer payment issues and works with other departments to process Source existing inventory to incoming orders where applicable to reduce machine time Creative problem solving and ability to manage many issues at Review check credit vs limits on the order entry Education & Certifications · BS in Business and or Supply Chain functions · 3 - 5 years of related experience in a customer service Qualification & Experience · Solid organization skills with the ability to meet multiple deadlines · Strong skills in Excel, Outlook, and Microsoft Access · Seeks opportunity for continuous improvement & resilient · Ability to multi-task in a fast pace environment & work well under pressure · Independent worker, self-directed and adaptable to change Behaviors · Effectively and accurately use communications. Must possess good verbal and written/grammatical skills, in addition to mathematical skills · Previous experience with ERP systems is preferred · Strong phone contact handling skills and active listening skills required · Must possess a cooperative attitude and a dedication to the mission of the company, as well as, work effectively within a team · Customer orientation and ability to adapt/respond to different types of characters · Ability to multi-task, prioritize, and manage time effectively
    $28k-35k yearly est. 60d+ ago
  • Pet Resort Guest Service Representative FT

    K9 Resorts of Wayne

    Guest service representative job in Wayne, PA

    Job DescriptionBenefits: Employee discounts Flexible schedule Health insurance Opportunity for advancement Training & development Role: Pet Resort Guest Service Representative FT Job Summary: As a Pet Resort Guest Service Representative at K9 Resorts of Wayne, you are the face of our company. Your primary goal is to provide every client and their dog with a wow experience, making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one. Pet Resort Guest Service Representative Responsibilities: Follow all operational procedures as outlined in the K9 Resorts Operations Manual. Greet all customers entering the building. Perform check-in/check-out and reservation procedures in the POS system. Take custody of pets and ensure they are properly placed in the building. Answer telephone inquiries. Provide tours of the facility to potential customers when necessary. Feed and medicate all dogs. Provide personal playtimes for dogs when requested. Perform body checks to identify pre-existing conditions and/or injuries. Perform tasks as requested by management, including: Sanitation of the lobby, boarding, and daycare accommodations. Monitoring daycare. Bathing dogs. Pet Resort Guest Service Representative Qualifications: Ability to lift at least 20 lbs. High school diploma or equivalent required. Some weekend and holiday hours are required. Salesmanship personality and comfort. Outgoing, positive, and enthusiastic personality. Company Overview: K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement. We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility. Apply now! We look forward to meeting you!
    $22k-28k yearly est. 3d ago
  • Customer Service Representative

    Mindlance 4.6company rating

    Guest service representative job in Exton, PA

    Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Its a simple route driver job and company will be providing the car. Job Description: Our company focus is delivering exceptional service and you will play an integral role in that effort. We need team players who are passionate about customer service and possess a “run it like you own it” mentality. The role of a Customer Experience Specialist is to positively influence and delight customers in all interactions with the company. Customer Experience Specialist must be able to jump in to any customer interaction to quickly produce positive results. Impeccable customer service is top priority. • Ability to ‘Delight the Customer' in all interactions by: o Delivering first line customer support, providing a personalized customer experience through easy, efficient and enthusiastic interactions that allow our customers to accomplish their goals o Managing multiple tasks simultaneously in a fast paced, high volume environment, with minimal supervision and high attention to detail o Providing superior customer service and remaining solution-driven with all customers o Ensuring timely and successful delivery of our products according to customers' needs • Answer approximately 80-120 inbound calls daily from customers, pet owners and field colleagues while accurately processing orders. • Process all customer orders (phone, fax, email and electronic) with accuracy and efficiency in SAP • Execute outbound calls as assigned for specific marketing/sales/business strategy campaigns • Assess customer information and apply required up-selling techniques to effectively satisfy a customer's needs leveraging value and benefits to meet departmental and company sales goals. • Field customer billing inquiries and payment requests, including: o Research and resolve customer questions and concerns regarding statements, invoices, and account balances with accurate billing o Research and resolve customer deductions, including solving for discrepancies, in accordance with policies o Handle customer credit card payments, maintaining PCI compliance in all transactions o Provide invoices, statement, and packing slip reprints as requested o Liaison with the Credit & Collections, Customer Service, Customer Master Data and Returns Centers on transactions affecting their areas o Provide first level support to Online Billing Portal • Facilitate customer returns and manage customer disputes by initiating credits and debits • Educate customers on product, service and program offerings, following up with additional information when necessary • Demonstrate team focus by participating in department sales challenges and activities • Liaise with internal Operations, Marketing, Sales and Logistics teams to ensure appropriate information is communicated to exceed customer needs • Provide first level support for multiple online platforms assisting with registrations, site navigation and escalating issues as needed • Support various web-based marketing programs by assisting consumers with site navigation, rebate status and general inquiries, documenting in administrative tool • Maintain working knowledge of prescription, over-the-counter and controlled drugs as well as competitor information. • Participate in ongoing training and departmental meetings in order to maintain strong knowledge of products, programs, policies and procedures. • Exemplify Values: Our colleagues make the difference, Always do the right thing, Customer Obsessed, Run it like you own it, • Document customer interactions according to standard procedures in support of efforts to provide a consistent, high-quality customer experience • Utilize Genesys phone system with ease and efficiency • Consistently achieve departmental performance requirements • Maintains compliance with all standards, controls, policies and practices • Perform other duties as assigned by Customer Service Management Team Qualifications (i.e., preferred education, experience, attributes): • Associate or Bachelor's degree highly preferred. High school diploma required. • Minimum 1 year experience in a customer service related field required • Hiring shift 11:30AM - 8PM with the potential to move to other available shifts based on department staffing needs. Customer Service team is open 8:30AM-8PM. • Possess a positive, outgoing, ‘Delight the Customer' attitude in all interactions • Able to work both in a team environment and independently • Able to adapt and be flexible in various situations • Strong work ethic; willing to go the extra mile to deliver quality work • Excellent written and oral communication skills, especially over the telephone - both internally and externally • Exceptional time management skills and ability to multitask and prioritize work • Effective problem solving and analytical skills • Sales skills with the ability to influence customers preferred • Strong leadership skills • Proficient in Microsoft Office suite and web-based applications • Working knowledge of SAP preferred Qualifications Qualifications (i.e., preferred education, experience, attributes): • Associate or Bachelor's degree highly preferred. High school diploma required. • Minimum 1 year experience in a customer service related field required • Hiring shift 11:30AM - 8PM with the potential to move to other available shifts based on department staffing needs. Customer Service team is open 8:30AM-8PM. • Possess a positive, outgoing, ‘Delight the Customer' attitude in all interactions • Able to work both in a team environment and independently • Able to adapt and be flexible in various situations • Strong work ethic; willing to go the extra mile to deliver quality work • Excellent written and oral communication skills, especially over the telephone - both internally and externally • Exceptional time management skills and ability to multitask and prioritize work • Effective problem solving and analytical skills • Sales skills with the ability to influence customers preferred • Strong leadership skills • Proficient in Microsoft Office suite and web-based applications • Working knowledge of SAP preferred Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-36k yearly est. 6h ago
  • Customer Service Representative for Phoenixville PA Location

    Fastsigns 4.1company rating

    Guest service representative job in Exton, PA

    Replies within 24 hours Benefits: Bonus based on performance Health insurance Opportunity for advancement Are you known among your friends and colleagues as a people person? Have you been encouraged to pursue a career in sales? Do you thrive on interacting with and assisting others? Are you passionate about providing advice and solutions to people's problems? If you answered yes to these questions and are looking for a job that offers continuous learning, skills development, and a clear career progression, then you're exactly who we're looking for in the ever-evolving Sign Industry. As a Customer Service Representative at FASTSIGNS, you will be the initial point of contact for both current and potential customers at our FASTSIGNS Center. You will engage with customers through various channels, including email, phone, and in-person. Your main goal will be to build lasting relationships by converting prospects into customers and nurturing them into long-term clients. This position offers a competitive hourly rate of $17.50, along with commissions on sales that allow you to control your earning potential. Additionally, you'll enjoy a Monday to Friday schedule, giving you evenings and weekends to unwind and enjoy your personal time. The sign industry is constantly evolving and dynamic. Signs of all kinds can be seen everywhere, ensuring that you'll never be bored in this industry. From small custom jobs to large-scale projects, every assignment is unique and highly personalized. FASTSIGNS is the leading franchise in the industry, with over 700 locations across multiple countries. We provide extensive training programs, both online and in-person, to ensure your personal and professional growth. At FASTSIGNS, we take pride in delivering outstanding customer service, constantly striving to improve through customer surveys. We are seeking an ideal candidate who is outgoing, responsive, eager to learn, and possesses excellent relationship-building skills. No previous experience in the sign industry is needed; all that is required is a willingness to learn and grow in this field. We highly value individuals with great listening skills, attention to detail, and organizational abilities. As a Customer Service Representative, you will receive comprehensive training to prepare estimates, manage work orders, and ensure timely delivery of finished projects. Additionally, you will actively participate in team meetings, execute business and marketing plans, and play a vital role in the success of the FASTSIGNS Center. Compensation: $17.50 - $20.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $17.5-20 hourly Auto-Apply 60d+ ago
  • Customer Service & Sales Representative

    Spi LLC 4.0company rating

    Guest service representative job in Lancaster, PA

    current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt
    $28k-35k yearly est. Auto-Apply 60d+ ago
  • Hotel Front Desk Agent (FT) - 2nd Shift

    Spooky Nook Sports-Pa 3.5company rating

    Guest service representative job in Manheim, PA

    Job DescriptionDescription: The Hotel Front Desk Agent is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while upholding a professional demeanor at all times. SCHEDULE: 3p-11p, weekend availability is required Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed. As a Full-Time team member of the Nook, you will enjoy: Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. Affordable and comprehensive Medical, Dental, and Vision benefits Competitive PTO package Paid holidays 401k program 35% discount on food and beverage purchases, including the Forklift and Palate restaurant 35% discount on all Nook apparel Free child watch (3-hour increments) Discounts on academy team programs, birthday parties, personal training, event space rental, and more! Local business discounts Essential Job Functions Greet, register, and assign rooms to guests Issue room keys Transmit and receive telephone messages Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions Keep records of room availability and guest accounts Compute bills, collect payments, and make changes for guests Make and confirm reservations Post charges (such as room, food, telephone) to ledger Make restaurant, transportation, or entertainment reservations, as well as arrange for tours Deposit guests' valuables into hotel safe or safe deposit box Sell a variety of seasonal tickets Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms Maintain inventory and upkeep of brochures for Lobby brochure rack Use switchboard to connect interoffice and house calls Answer, screen, and route outside calls Supply information to callers and record messages Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes Record and set up all wake-up calls Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests All other duties assigned Requirements: 18 years of age or older High School Diploma or equivalent Dependable transportation to and from work Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed Authorized to work in the United States Preferred Qualifications Previous experience in a guest-focused environment a plus Highly dependable with a history of consistent attendance and punctuality Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor. Self-starting and motivated with the ability to work independently and take initiative Ability to multi-task and balance multiple projects/duties at once Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale Trustworthy and honest; takes accountability when appropriate Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality Bilingual in English and Spanish is a plus Working Conditions Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs occasionally. Noise Level: The noise level in this environment is typically moderate. Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.
    $30k-35k yearly est. 10d ago
  • Customer Service Representative $17 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Guest service representative job in Reading, PA

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $27k-33k yearly est. 16d ago
  • Front Desk Agent

    Palette Hotels

    Guest service representative job in Breinigsville, PA

    Job Description Essential Duties and Responsibilities As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Act in accordance with all security and emergency procedures and manage the instigation of these, as required Ensure that all Guest complaints managed, recorded, and resolved promptly Support the Night Auditor with all Front Desk and accounting related duties Produce nightly reports, as required Inform Departments of special requests, early/late departures, room changes and other Guest requests Maintain good communication and work relationships in all hotel areas Act in accordance with fire, health and safety regulations and follow the correct procedures when required Serve your role and Team in an environmentally-conscience manner. Required Skills and Requisites Job Requirements Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Flexible work schedule Day Shift and Night Shift It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Two years Front Desk experience Knowledge of the hospitality industry High level of IT Proficiency Able to speak and understand Spanish Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference. Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.
    $25k-31k yearly est. 27d ago
  • Food Service Liaison-PRN (Lititz)

    Pinnacle Health Systems

    Guest service representative job in Lititz, PA

    Purpose: Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service. Responsibilities: * Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion. * Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution. * Processes all nutrition care orders according to established procedures in an accurate and timely fashion. * Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion. * Prepares tray tickets for food assembly according to workflow procedures in the operation. * Assists patients with menu planning in accordance with diet order in a helpful, friendly manner. * Maintains record-keeping and prepares reports as assigned. * Work permit required if under 18 years old. Preferences: * Customer Service experience. * Food Service experience. Licensure, Certifications, and Clearances: * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
    $28k-44k yearly est. 10d ago
  • Guest Services Agent

    Milford Hospitality Group

    Guest service representative job in Milford, PA

    Job Title: Guest Services Agent Reports directly to: Director of Hotel Operations Job Overview: The Guest Services Agent will be responsible for ensuring the smooth operation of Guest Services and guest satisfaction. Responsibilities and Duties: Knowledge of Oracle. Understanding of the hotel room reservation process; check in, check out, etc. Greeting guests and making them feel welcome. Hotel ambassador- share property knowledge. Assigning rooms. Processing payments. Accommodating guest requests. Work with the Director of Hotel Operations on guest amenities, room blocks, rate flex,etc. Check rooms daily to ensure proper cleanliness. Oversee breakfast preparations.
    $25k-31k yearly est. Auto-Apply 60d+ ago
  • Front Desk Agent

    Gulph Creek Hotels

    Guest service representative job in Allentown, PA

    Front Desk Agent- Renaissance Allentown, Allentown, PA Full-Time-- Flexible Availability Required Primarily 3pm-11pm./ 7am-3pm as needed. /Mid-shift as needed. Weekends and holidays are also required. $15.00/Hr. Criminal Background Check Required Position Overview: We're looking for an engaging, detail-oriented Front Desk Agent to deliver exceptional service to our guests. In this highly visible role, you'll be the first and last impression - setting the tone for a stay that's both elevated and personalized. What You'll Be Doing: Welcome guests with warmth, professionalism, and efficiency during check-in/check-out. Accurately manage guest reservations, payments, and folios using our property management system. Provide knowledgeable recommendations on hotel features and local attractions. Handle guest inquiries, service requests, and concerns with confidence and care. Collaborate with housekeeping, engineering, and other departments to meet guest needs. Uphold the cleanliness, organization, and safety of the front desk area Follow all brand standards and operational procedures to maintain consistency and excellence. What We're Looking For: Prior in person customer service experience required, especially in an upscale environment. Outstanding communication and interpersonal skills. Tech-savvy with the ability to quickly learn new systems. Calm, professional demeanor in fast-paced or high-pressure situations. Commitment to hospitality and guest satisfaction. Reliable, punctual, and adaptable to shifting priorities. Benefits: Medical, dental, and vision insurance. Matching 401K. Paid time off to use within the first year. Paid vacation after one year. Six paid holidays. Marriott rooms discount on hotel stays worldwide. Free gym membership.
    $15 hourly Auto-Apply 14d ago
  • Front Desk Attendant

    Lil' Kickers

    Guest service representative job in Downingtown, PA

    Weeknights/Weekends ONLY Candidates must be local or somewhat close to Downingtown, PA area . Candidates must be able to work year-round. for a high school student. Responsibilities include: - Assisting customers - Answering phones - Money handling - Administrative tasks Employee Expectations: - Provide excellent guest service at all times - Communicate with managers regarding any customer issues - Ability to maintain focus in a high-volume, fast paced environment - Must be a team player - Ability to multitask Shifts are: until 10pm on weeknights; 7am-3pm OR 3pm-10pm on Saturdays/Sundays; MUST be able to work 3 weekends per month. Candidates who are available Monday/Wednesday nights will be considered first. $12/hour Compensation: $11.00 - $12.00 per hour United Sports is a 127,000 square-foot indoor, 72-acre outdoor sports complex located directly off the Route 30 Bypass in the heart of Chester County, PA. This privately-funded, over $15 million project transformed a historic, but long-neglected, airport into a major center for recreation and field access. United Sports is located in Downingtown PA, a suburb just southwest of Philadelphia. In a time of rapid urban development, rather than building homes or additional corporate buildings, United Sports designed a complex that encompasses 11 outdoor, playing fields and 3 acres under roof with multiple playing surfaces for varying sport use. United Sports provides an opportunity for your child to participate in sports in a safe environment. Without these additional fields and programs, registrations for youth leagues would be limited due to a lack of field space. On a regular basis, United Sports attracts participants and spectators from a 60-mile to 60-minute radius. Centrally located, United Sports is convenient to people from nearby, neighboring states (Maryland, Delaware, New Jersey). A premier facility, United Sports has become the central hub for regional tournaments, team training, and excellent programming. United Sports has programs for all ages (youth-adult) and all skill levels. We offer comprehensive Clinics, Summer & Winter Camps, Tournaments, Leagues and Instructional Academies.
    $11-12 hourly Auto-Apply 60d+ ago
  • 2026 Workamper Couple: Office, Maintenance & Guest Services Positions

    Horizon Outdoor Hospitality 4.0company rating

    Guest service representative job in Jonestown, PA

    Come Workamp with us in beautiful central Pennsylvania! Are you and your partner looking for your 2026 adventure? Come join the team at Jonestown/Hershey NE KOA, located in the scenic heart of Pennsylvania Dutch Country, just a short drive from the world famous Hersheypark, historic Gettysburg, and the rolling Appalachian Mountains. Our campground is surrounded by charming small towns, covered bridges, hiking trails, and sweet Hershey chocolate aromas in the air! We are seeking friendly and dependable Workamping couples for the Spring 2026 season. Positions include: Front Desk/Guest Services - welcoming guests, taking reservations, and providing outstanding customer service. Maintenance - light maintenance work, general upkeep, and campground projects. This position requires a valid driver license. Guest Services (Site Escorting) - guiding guests to their sites and helping them settle in while offering outstanding customer service. This position requires a valid driver license. Compensation includes competitive pay for all hours worked, a free RV site, and accrued seasonal PTO. If you're a positive, hardworking couple who loves the RV lifestyle and enjoys helping campers make lasting memories, we'd love to hear from you! Requirements Strong customer service skills with every guest interaction Must pass background check Maintenance & Guest Services positions require a valid driver license Front Office positions require general computer skills and knowledge Benefits Competitive pay for all hours worked Free RV site Accrued PTO
    $22k-28k yearly est. Auto-Apply 60d+ ago
  • Pet Resort Guest Service Representative PT

    K9 Resorts of Wayne

    Guest service representative job in Wayne, PA

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Training & development Role: Pet Resort Guest Service Representative PT As a Pet Resort Guest Service Representative at K9 Resorts of Wayne, you are the face of our company. Your primary goal is to provide every client and their dog with a wow experience, making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one. Pet Resort Guest Service Representative Responsibilities: Follow all operational procedures as outlined in the K9 Resorts Operations Manual. Greet all customers entering the building. Perform check-in/check-out and reservation procedures in the POS system. Take custody of pets and ensure they are properly placed in the building. Answer telephone inquiries. Provide tours of the facility to potential customers when necessary. Feed and medicate all dogs. Provide personal playtimes for dogs when requested. Perform body checks to identify pre-existing conditions and/or injuries. Perform tasks as requested by management, including: Sanitation of the lobby, boarding, and daycare accommodations. Monitoring daycare. Bathing dogs. Pet Resort Guest Service Representative Qualifications: Ability to lift at least 20 lbs. High school diploma or equivalent required. Some weekend and holiday hours are required. Salesmanship personality and comfort. Outgoing, positive, and enthusiastic personality. Company Overview: K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement. We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility. Apply now! We look forward to meeting you!
    $22k-28k yearly est. 22d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Guest service representative job in Pottstown, PA

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $28k-34k yearly est. Auto-Apply 60d+ ago
  • Guest Services Event Day Staff

    Spooky Nook Sports-Pa 3.5company rating

    Guest service representative job in Manheim, PA

    Job DescriptionDescription: The Guest Services Event Day Staff primarily focuses on the greeting and entry responsibilities of events, including scanning admission tickets, maintaining common area order and cleanliness, and promoting a friendly and welcoming environment for guests. This position will be conducted primarily from an admission booth. Schedule: Primarily Saturdays and Sundays. Occasional holidays. Complex hours for events are 6a-8p, 6 to 8 hour shifts. NOTE: Because this position will involve routine interaction with children, all candidates must successfully obtain the following clearances PRIOR to beginning employment: PA State Police criminal history record, PA Child Abuse Clearance, and FBI Fingerprint-based criminal history clearance. If you do not already have these, please follow this link to begin the process of obtaining your clearances: ************************************************************** We recommend obtaining these as soon as possible to ensure your employment can begin promptly, as results may take up to 4 weeks to arrive. You must possess the “Employment” versions of each clearance and not the “Volunteer” versions. Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed. As a Part-Time team member of the Nook, you will enjoy: Free individual membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price). 1.5x your hourly rate of pay for holiday hours worked 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate 35% off all Nook apparel Free child care (3-hour increments) Discounts on birthday parties, personal training, event space rental, and more! Discounts at participating local restaurants and businesses Essential Job Functions Scanning guest service tickets upon entry Acts as central resource for entire Spooky Nook Sports community Remains calm during member/participant interactions involving urgent or stressful matters Follows all cash handling policies and procedures All other duties as assigned Requirements: PA Child Abuse Clearance and FBI Fingerprint Criminal History Clearance: Must be dated within the past 5 years and specifically for employment (not volunteer). NOTE: If you do not have already these clearances, you will be provided with instructions when an offer of employment is made. Results can take up to 4-6 weeks. Both clearances must be presented before employment can begin. 18 years of age or older Comfortable w/ iPad/technology Dependable transportation to and from work Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed Authorized to work in the United States Preferred Qualifications Highly dependable with a history of consistent attendance and punctuality Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor Self-starting and motivated with the ability to work independently and take initiative Ability to multi-task and balance multiple projects/duties at once Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale Integrity: Trustworthy and honest; takes accountability when appropriate Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality Demeanor to remain calm in tense or stressful situations Initiative to work efficiently with minimal supervision Working Conditions Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 40 lbs occasionally. Noise Level: The noise level in this environment is typically variable.
    $19k-28k yearly est. 25d ago
  • Guest Services Agent

    Milford Hospitality Group

    Guest service representative job in Milford, PA

    Job Title: Guest Services Agent Reports directly to: Director of Hotel Operations Job Overview: The Guest Services Agent will be responsible for ensuring the smooth operation of Guest Services and guest satisfaction. Responsibilities and Duties: Knowledge of Oracle. Understanding of the hotel room reservation process; check in, check out, etc. Greeting guests and making them feel welcome. Hotel ambassador- share property knowledge. Assigning rooms. Processing payments. Accommodating guest requests. Work with the Director of Hotel Operations on guest amenities, room blocks, rate flex,etc. Check rooms daily to ensure proper cleanliness. Oversee breakfast preparations.
    $25k-31k yearly est. Auto-Apply 60d+ ago
  • Front Desk Agent

    Gulph Creek Hotels

    Guest service representative job in Coatesville, PA

    We are looking for a qualified front desk agent with a positive mindset to join our team . Are you a people person? Do you aim to provide a memorable experience with every interaction? If so, we would love to have you on our team! Applicant must have strong interpersonal and administrative skills. Key Requirements: Please have solid references Successful history as a front desk agent or related hospitality experience Seeking outgoing person with a team mindset Flexible to cross train and for emergency coverage Punctual and Reliable Task-driven individual Prior Guest Service Experience Responsibilities: Register & process guests and their assigned rooms Accommodate guest requests Communicating with hotel staff on the status of guest rooms Up Selling guest rooms and promoting hotel services Handling cash payments Maintain a clean and neat front desk area To Apply: Submit resume detailing your experience Submit a cover letter explaining why you would be a great fit
    $25k-31k yearly est. Auto-Apply 60d+ ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Reading, PA?

The average guest service representative in Reading, PA earns between $19,000 and $32,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Reading, PA

$25,000
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