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Customer Service Representative - State Farm Agent Team Member
Ayinde Matthews-State Farm Agent
Guest service representative job in Spring Hill, FL
Benefits:
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
We are seeking a Spanish-speaking, motivated and career-oriented professional to join our team at Ayinde Matthews State Farm, located in Spring Hill, FL. As a State Farm team member, you will build and develop customer relationships within the community to promote State Farm products, including Auto, Home, Business, and Life Insurance. We are particularly interested in candidates who are fluent in Spanish, as we value the ability to effectively communicate with our Spanish-speaking customers and provide them with exceptional service in their native language.
Responsibilities:
• Provide prompt, accurate, and friendly customer service in both English and Spanish. This includes responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Utilize a customer-focused, needs-based review process to educate customers about insurance options and help them make informed decisions.
• Maintain a strong work ethic with total commitment to success each and every day.
As an Agent Team Member, you will receive:
• Hourly pay plus commission/bonus
• Health benefits (Medical, Dental, and Vision) with a 401(k) match
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within the agency
Requirements:
• Excellent communication skills in both English and Spanish -written, verbal, and listening
• Self-motivated (able to follow direction)
• Detail- oriented
• Proactive in problem-solving
• Dedicated customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer from diverse cultural and linguistic backgrounds
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
Bilingual Advantage:
As a Spanish-speaking agent, you will have competitive edge in our community, where many customers prefer to communicate in Spanish. Your ability to provide exceptional service in both English and Spanish will enable you to build strong relationships with a broader range of customers and drive business growth.
Next Steps:
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$24k-32k yearly est. 8d ago
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Customer Service Representative
Atkore 4.3
Guest service representative job in Tampa, FL
Who we are:
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
Atkore is currently searching for a Customer ServiceRepresentative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment.
This is an on-site position that will be located in Dallas-TX, Eugene-OR, Louisville -KY, or Tampa-FL.
What you'll do:
Processing orders, quotes, credits, returns applications and other requests
Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
Obtaining and evaluate all relevant information to handle inquiries and complaints promptly
Answering basic technical inquiries
Directing advanced technical requests and other unresolved issues to the appropriate resource
Managing customer accounts
Promptly responding and assisting customers with damaged shipments and/or mis-shipments
Keeping good records of customer interactions and transactions
Communicating and coordinating with internal departments and outside vendors
Monitoring product stocking levels and inventory turns
Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization
Performing other related duties as assigned
What you'll bring:
High School diploma or equivalent
Minimum two years business experience in a manufacturing or electrical customer service environment preferred
Computer literacy and experience with Windows, Excel, Word, and Outlook
Ability to manage a variety of concurrent tasks in a fast-paced work environment
Time management, planning, and organizational skills
Effective decision making and problem solving abilities
Excellent interpersonal and communications skills
Strong initiative and adaptable to change
Must be able to thrive in a team environment
All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.
Within 3 months you'll:
Complete Atkore's onboarding and immersion program.
Gain an understanding of how your role ties into Atkore's mission and strategic plan.
Perform basic order inquiry, entry, and order follow-up activities.
Within 6 months you'll:
Handle an assigned territory independently from PO receipt to invoicing.
Work towards meeting or exceeding the departments daily KPI metrics.
Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
Atkore is a six-time Great Place to Work certified company and a four-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $40,640 - $55,880. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Paid Time Off
Paid holidays
Any leave required under federal, state, or local law
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
$40.6k-55.9k yearly 8d ago
Bilingual Medicaid Customer Service Representative
Leeds Professional Resources 4.3
Guest service representative job in Tampa, FL
FLSA STATUS: Not-Exempt
About Leeds Resources:
At Leeds Professional Resources, our priority is client and candidate customer service. We want our clients to feel that they have received the best customer service experience from start to finish of the recruitment process.
We pride ourselves on taking the time to understand the client's business and the challenges that an organization incurs on a daily basis.
About our Client
Our client is a reputable resource center for senior citizens and is committed to excellence for their client base. Their staff of professionals work closely with seniors, their families, and help to identify and locate any services they need.
The team is looking to add an additional Medical Customer ServiceRepresentative to the growing team. This role is a temp to perm role (Pending performance). This role is an hourly based position and will be eligible for overtime payment.
Job Qualifications:
Bilingual in English and Spanish
Bachelors Degree; or Associate Degree and two (2) years of experience; or High School Graduate or Equivalent and four (4) years of experience
Successful completion of applicable background screening required
$20k-29k yearly est. 3d ago
Customer Service Representative
Alphabe Insight Inc.
Guest service representative job in Tampa, FL
About Us At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Description
Introduction:
Be the friendly face that creates positive experiences. As a Customer ServiceRepresentative, you'll help ensure customers feel welcomed, supported, and valued.
Responsibilities:
Interact with customers in a professional and friendly manner.
Provide clear information and assistance during interactions.
Maintain high standards of customer experience.
Support team objectives through collaboration.
Help resolve general inquiries with patience and care.
What We Offer:
Full training and ongoing coaching.
Advancement opportunities.
Performance incentives and recognition.
A supportive and energetic team culture.
Apply today and build valuable customer experience skills!
Qualifications
Service-oriented and approachable.
Strong communication skills.
Reliable and motivated.
Comfortable in people-facing environments.
Additional Information
Competitive salary
Growth opportunities within the company
Skill development and hands-on training
Supportive and professional work environment
Consistent schedule and stable full-time position
$24k-32k yearly est. 8d ago
Front Desk/Customer Service
Arch Amenities Group
Guest service representative job in Tampa, FL
Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/ Values; Standards and Expectations, and Arch Amenities G Customer Service, Front Desk, Reservations, Retail, Instructor, Facility
$23k-34k yearly est. 8d ago
Customer Relations Representative - State Farm Agent Team Member
Brant Blessing-State Farm Agent
Guest service representative job in Zephyrhills, FL
Benefits:
Simple IRA
Licensing paid by agency
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Brant Blessing - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Bilingual a plus.
Tampa, Florida
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge (******************************************************************************************************************************
**:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
**Responsibilities:**
+ Identifies client needs and recommends solutions when fraud has been identified
+ Records data captured during client interactions accurately
+ Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
+ Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
+ Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
**Required Qualifications:**
+ Proficient in both English and Spanish
+ 1+ years of customer/client service experience, including experience handling difficult client situations
+ Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives
+ Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
+ Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
+ Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
+ Communicates effectively and confidently with all clients to make their financial lives better
+ Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
+ Comfortable receiving ongoing performance feedback and coaching
+ Ability to learn and adapt to new information and technology platforms
+ Minimum of an intermediate level of proficiency with computers and current technology
**Desired Qualifications:**
+ 1+ years of experience in the banking/financial industry
+ 2+ years of experience working in a client service capacity
**Skills:**
+ Conflict Management
+ Customer and Client Focus
+ Decision Making
+ Fraud Management
+ Oral Communications
+ Active Listening
+ Attention to Detail
+ Data Collection and Entry
+ Issue Management
+ Problem Solving
+ Adaptability
+ Collaboration
+ Critical Thinking
+ Influence
**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent
**Shift:**
2nd shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
**View the LA County Fair Chance Ordinance (************************************************************************************************** .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
$36k-57k yearly est. 8d ago
Customer Experience Representative
RFID Hotel
Guest service representative job in Tampa, FL
RFID Hotel, a division of Avery Products Corporation is looking for a Customer Experience Representative. You will engage with customers and teammates via phone and email to provide a seamless customer experience throughout the order process, strengthening customer relationships. The ideal candidate should be confident working independently as well as comfortable working with a growing team.
WHAT WE OFFER
Competitive pay - $20.00 - $22.00/hour based on knowledge, skills and relevant experience + Quarterly Bonus potential
Dynamic, energetic work environment with an exceptional talented workforce.
Great comprehensive benefits including Medical, Dental, Vision, Short-Term and Long-Term Disability, Company provided & paid life insurance
Excellent 401K Retirement Plan with generous company match.
Work life balance, 12 company paid holidays, paid vacation and paid sick time
WHAT YOU WILL BE DOING
Provide professional front-line email and phone communication to customers for service-related inquiries and complaints
Data entry and maintenance in Netsuite ERP system including order processing, communications logging, and contact updates
Work closely with other departments to ensure a smooth customer experience
Gather customer feedback, reporting and escalating product or service issues
Organize and prioritize multiple concurrent tasks while remaining highly responsive to customer and team needs
Take ownership of assigned tasks and seek opportunity to engage with customers and provide meaningful value throughout the stages of the customer journey
WHAT YOU NEED TO SUCCEED
Excellent professional verbal and written communication skills
Proven passion for providing a stellar customer service experience
Strong attention to detail
Proactive communication and pre-emptive problem solving
High school diploma or equivalent minimally required
Experience working in professional services or sales team settings
Working on-premises during normal business hours Mon-Fri 9am-6pm
ABOUT US
As the largest and most-trusted supplier of RFID key cards and credentials for hotels, RFID Hotel leads uniquely at the intersection of technology and meaningful change by providing the best quality products and the highest level of customer service. With thousands of hospitality customers across the globe and millions of products in circulation, our vision is to cultivate an ecosystem of operational efficiency that enables the best experiences. Just like our customers, we are change-agents who are passionate about making a positive difference in the lives of those we serve, and we're inspired by the opportunity to help them deliver desired outcomes.
RFID Hotel operates within the Avery North America Division of CCL Industries, a world leader in specialty label packaging solutions for global corporations, small business and consumers. Our offices are located in Tampa, FL.”
All offers of employment are based on the successful completion of a pre-employment background check. Avery Products Corporation is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee's employment at any time with or without reason or notice.
Thank you for your interest and considering this opportunity! Please send resume when responding.
$20-22 hourly 5d ago
Customer Service Rep
Belfor Property Restoration-Belfor USA Group, Inc. 4.3
Guest service representative job in Tampa, FL
A customer servicerepresentative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Qualified candidates will be genuinely excite Customer Service, Operations, Service, Retail, Customer
$21k-30k yearly est. 3d ago
Guest Services Coordinator (Corporate Housing)
Alchemy Global Talent Solutions 3.6
Guest service representative job in Tampa, FL
Join the fast-paced corporate housing sector as a GuestServices Coordinator to join a leading corporate housing company based Tampa, Florida
This role is ideal for customer-focused professionals who excel in guest relations, problem-solving, and communication. You'll play a pivotal part in enhancing the guest experience by delivering high-touch support and advocating on their behalf.
What You'll Be Doing:
Advocate on behalf of guests to resolve issues with properties and external partners.
Provide guests with support regarding package deliveries, key access, and local information.
Relay urgent safety communications during severe weather events to guests and clients.
Uphold a perfectionist, guest-first mindset in all service-related duties.
Coordinate effectively with GuestServices team members for seamless operations.
Resolve maintenance or service-related concerns reported by guests and clients.
Participate in the emergency out-of-hours telephone rota to handle urgent matters.
Contribute to the ongoing improvement of guestservices processes.
Maintain accurate records of guest issues and resolutions.
Communicate clearly, courteously, and professionally across all channels.
Use systems and tools to document service updates and guest feedback.
Support other departments by sharing relevant guest-related insights.
What We're Looking For:
Previous experience in guestservices, corporate housing, relocation, or moving industry preferred.
Strong customer service orientation with a professional demeanour.
Excellent written and verbal communication skills.
Proficient in MS Word, Excel, and other standard office software.
Ability to work in a fast-paced environment with a calm, solution-focused approach.
Passion for delivering top-tier guest satisfaction and service excellence.
.
$21k-28k yearly est. 3d ago
Customer Service Rep - DME
Baycare Health System 4.6
Guest service representative job in Largo, FL
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Summary:
Responsible for entering new referrals and updates all existing patient information including demographics, insurance and benefit information. Verify insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans. Securing authorization for services provided by BayCare HomeCare from the payers. Answer telephones promptly and courteously. Responding to emails and voicemails promptly. Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill. Responsible for accurate ICD9 coding, HCPCs, and medical terminology. Assist patients by troubleshooting BCHC equipment over the telephone. Understand and basic use of right fax utility.
Minimum Qualifications:
Education:
Essential:
* HS Graduate or Equivalent GED
Experience:
Essential:
* Customer Service related one year
Facility:
BayCare Health System, Durable Medical Equipment Home Care
Location: Largo, FLStatus: Full Time, Exempt: NoShift Hours: Varies
Weekend Work: Occasional
On Call: No
Equal Opportunity Employer Veterans/Disabled
$29k-35k yearly est. 6d ago
Customer Service Representative
Prokatchers LLC
Guest service representative job in Tampa, FL
Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etc
Use of case management software and call management software preferred. They use ServiceNow for Case Management.
Answer and field all types of calls that come in - provide assistance and/or direction.
Provide One HR expertise and support to the HR community and employees
$24k-32k yearly est. 2d ago
Contact Center Representative
Insight Global
Guest service representative job in Tampa, FL
is not open to C2C*
Role: Contact Center Representative
Openings: 12
Pay: $20/hr.
Duration: 3-4 Month Contract - Potential Perm Conversion
Must Haves
1+ year of professional customer service experience
Bilingual in English and Spanish (able to speak fluently)
Strong communication skills (verbal and written) with the ability to explain complex information clearly
Proficiency in computer systems and data entry
Ability to handle high call volumes while maintaining accuracy and professionalism
Problem-solving and critical thinking skills to resolve member inquiries effectively
Ability to work flexible schedules, including evenings or weekends if required
Plusses
Experience working in a contact center environment (specifically in financial industry)
Knowledge of banking or credit union
Day-to-Day
Insight Global is seeking contact center representatives to support a local client. They will be providing over the phone support to members of the credit union in regards to a new mobile banking application. They will service around 50-55 calls a day. The support will include navigating the features in the mobile application and assisting with account access.
Schedule:
Training: 10 day (2 weeks) Monday-Friday 8-5
Business Hours: M-F 7am-8pm, sat 8-1pm (Must be flexible to work shifts within the normal business hours)
$20 hourly 3d ago
Veterinary Guest Services Representative
Fetch Veterinary
Guest service representative job in Brandon, FL
Fetch Specialty & Emergency Veterinary Centers is looking for an experienced, talented and caring individual to join our GuestServices Team in our Brandon, Florida location.
At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we're looking for dedicated team members to help us create memorable experiences for our guests and their pets.
Position Overview:
We are seeking a GuestServicesRepresentative to join our team as the first point of contact for guests and their pets. In this role, you'll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets.
Key Responsibilities:
Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
Answer incoming calls, respond to inquiries, and schedule appointments.
Provide accurate and timely information about the hospital's services and procedures.
Maintain accurate client and patient records in our veterinary management software.
Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet's care and treatment.
Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
Assist with maintaining a clean and organized reception and waiting area.
Ensure a compassionate and supportive experience for guests during their pet's emergency or specialty care visit.
Requirements
Previous experience in guestservices.
Excellent interpersonal and communication skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong attention to detail and organizational skills.
Comfortable handling emotionally charged situations with empathy and professionalism.
Proficient with computers and scheduling software (experience with ezy Vet management software is a plus).
A passion for animals and their well-being.
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid Family Leave (Maternity, Paternity)
Safe Harbor 401K with Company Match
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Personal)
Holiday Pay
Short Term & Long Term Disability
Employee Assistance Program (EAP)
Team Member Pet Wellness Plan
Team Member Pet Discount
Continuing Education
Uniform Allowance
Tuition Reimbursement
$21k-28k yearly est. Auto-Apply 60d+ ago
Customer Service Rep - Call Center Associate
Munn's Air Conditioning & Heating
Guest service representative job in Fruitland Park, FL
Are you on the lookout for an entry-level job that lets you unleash your customer service skills to the fullest? Come join us at Munn's Air Conditioning & Heating in Fruitland Park, FL as a full-time Customer Service Rep - Call Center Associate to see not only yourself but also your career soar!
WHAT'S IN STORE FOR OUR CUSTOMER SERVICE REP - CALL CENTER ASSOCIATE?
In this entry-level customer care position, you start earning a competitive wage of $14 per hour and after 60 days you'll receive health, dental, vision, life, long- and short-term disability, critical illness, and accident insurance as well as First Stop Health, a 401(k), paid time off (PTO), 6 paid holidays per year, paid birthdays off, and bereavement pay!
WHAT'S NEEDED FROM THIS ENTRY-LEVEL CUSTOMER CARE JOB?
You're vital in maintaining our customers' happiness and satisfaction with their services! Monday through Friday from 8 AM to 5 PM, you answer phone calls with your upbeat, positive attitude and proactively solve any issues or concerns that arise. You also book appointments while educating customers on any services they might need. Finally - you have an entry-level job that you love and our clients have a representative that they can count on!
WHAT REQUIREMENTS MAKE YOU THE PERFECT FIT?
High school diploma OR equivalent
Basic computer skills
Reliable transportation
Scheduling experience is a plus but not required for this entry-level customer care position.
WHY BE EXCITED TO JOIN MUNN'S AIR CONDITIONING & HEATING?
Whether homeowners are dealing with cold or sweltering temperatures, they know to call Munn's. Established in 1964, our premier heating and air conditioning company delivers fantastic service at a fair price. Our commitment to properly training employees, investing in state-of-the-art technology, and producing only quality work has led us to become the leading HVAC service company in the area. We are proud to help local homeowners with all of their heating/cooling needs, living up to our motto of "Consider It Done".
We owe our decades of success to the talented team members who have supported our business along the way. All our employees receive on-going training and participate in employee development programs to grow their skills. On top of a friendly work environment, we also offer our team competitive compensation and excellent benefits. Don't just blow hot air; join us and build a career you can be proud of as part of a family-owned business for 60+ years.
We hope you join us and become our essential Customer Service Rep - Call Center Associate!
Location: 34731
$14 hourly 60d+ ago
Guest Service Representative
Global Hotel Group
Guest service representative job in Tampa, FL
Job Description
GUESTSERVICEREPRESENTATIVE Reports to: Front Office Manager / General Manager Division: Rooms Department: GuestServices Classification: Non-exempt
The GuestServiceRepresentative is responsible for greeting and registering the guest, providing outstanding guestservice during their stay, and settling the guest's account upon completion of their stay. Purpose is to assist our guests efficiently, courteously and professionally in all Front Desk related functions. To maintain property's high standard of service and hospitality. Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests and have the ability to multi-task, be detail-oriented, and be able to problem solve.
GENERAL RESPONSIBILITIES:
Provide the highest quality of service to the guest at all times.
Assist in maintaining public areas of the hotel in a clean and orderly condition.
Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations.
Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
Maintain guest privacy by ensuring Key Control Policy is utilized and ensure no room numbers and/or guest names are given out without proper identification.
Receive and transmit mail, phone, and written messages for guests.
Promote repeat business by offering to take future reservations upon check-out at our hotel.
Be very knowledgeable of the frequent stay club and its benefits and any current promotions being offered.
Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures and company's walk policy.
Communicate with incoming shift associates by logging pertinent information in the pass on log.
Keep housekeeping and other departments informed of any special requests, late check- outs and special need areas in the hotel.
Answer inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions.
Attend to special service requests including securing of guest valuables in safety deposit boxes and ordering complimentary amenities.
Maintain a log of items borrowed from the Front Desk and deliver items when necessary.
Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms, and room selling strategies; hotel rates and discounts and how to handle each; hotel credit and check cashing policies and procedures.
Responsible for proper telephone etiquette.
Develop a thorough knowledge of property management system.
Be aware of new potential sales contacts through guest interaction and report the information to the appropriate individual.
Contribute and support the hospitality programs to ensure their success.
Keep the Front Desk area neat, clean, and free of safety hazards.
Following approved laundry procedures, ensure understanding of operation of washer and dryers (where applicable).
Assist in folding linen according to proper standards. Sheets should be folded double lengthwise, king sheets into squares, and terry as requested (where applicable).
Adhere to no iron laundry procedures (where applicable).
Must be thoroughly familiar with Employee Handbook and all policies and rules it contains.
Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides.
Wear proper attire at all times in accordance with the Company Dress Code.
Must be able to pass and maintain certification from TIPS and/or Responsible Vendor training if alcohol is served at your respective property.
Other duties as assigned, of which the associate is capable of performing.
FINANCIAL RESPONSIBILITIES:
Ensure that all cash, check, and miscellaneous departments are in balance at the end of each shift.
Check all credit cards to ensure they are valid.
Post room charges, food & beverage charges, phone charges, compute guest bills
(individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by hotel brand.
Develop a thorough knowledge of the accounting system particularly how to handle guests being Direct Billed.
SAFETY & SECURITY RESPONSIBILITIES:
Have a thorough knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
QUALIFICATIONS:
Minimum 2 to 3+ years work experience.
Computer Knowledge/Skills: MS windows, Property Management Software.
Experience handling cash, accounting procedures, and general administrative tasks.
Highly focused & motivated with excellent communication skills.
Professional in appearance and presentation.
Requires standing, sitting, walking, grasping, & repetitive motions.
Able to lift or move items weighing up to 30 lbs.
Job Type: Full-time
Pay: $0.00 - $0.00 per hour
Benefits:
Employee discount
Schedule:
8 hour shift
Weekend availability
Education:
High school or equivalent (Preferred)
Experience:
Hotel experience: 1 year (Required)
Work Location: One location
$21k-28k yearly est. 24d ago
Guest Service Representative
Dimension Master
Guest service representative job in Clearwater, FL
Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills:
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Physical Requirements:
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Additional physical & visual requirements
Stand for long periods of time
Lift/carry 6-25 lbs.
Able to work overtime and irregular hours
Working Conditions:
Continually works in normal office conditions and in close proximity to others.
Qualifications
Education - HS Diploma or equivalent.
Experience - Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Licenses/Certifications - N/A
$21k-28k yearly est. 17d ago
Front Desk Expert
J. The Jewish News of Northern California 3.9
Guest service representative job in Wesley Chapel, FL
Join Our Team as a Guest Relations Expert at J. Joseph Salon!
Are you a polished professional with a passion for sales and exceptional service? J. Joseph Salon, an upscale European-style salon, is looking for a dedicated Guest Relations Expert to deliver a welcoming experience for every guest. We offer both part-time and full-time roles for individuals who thrive in a fast-paced, high-end environment.
What You'll Do
Greet and welcome guests warmly
Check guests in/out and manage appointments
Provide salon tours and maintain a clean, inviting environment
Promote specials, manage gift card sales, and assist with promotions
Support salon managers with various tasks as needed
Schedule Expectations
Open availability
Must be available to work evenings and weekends
Shifts may start as early as 8:30 AM and end as late as 9:00 PM
Flexibility to cover opening, mid-day, and closing shifts as needed
Consistent reliability and commitment to scheduled shifts are required
Why Join J. Joseph Salon?
Competitive Pay: $14-$20 per hour
Comprehensive Benefits: Dental, health, vision insurance, paid time off, and employee discounts
Career Growth: Ongoing education, training, and advancement opportunities
Flexible Schedule: Full-time and part-time shifts available, including evenings and weekends.
Supportive Team: Work in a salon known for excellence, creativity, and continuous learning
What We're Looking For
21 years of age or older
Fluent in spoken and written English
Strong computer skills
Previous sales and customer service experience preferred
Ability to work evenings and weekends
Professional, charismatic, and guest-focused
Ready to deliver an exceptional guest experience and grow your career in the beauty industry?
Apply today!
Requirements
Must be 21 years of age or older.
Fluent in spoken and written English.
Strong computer skills are essential.
Previous experience in sales and customer service is preferred.
Ability to work evenings and weekends.
Salary Description $14 - $20 / Hour
$14-20 hourly 30d ago
FT Guest Services Agent
Davidson Hospitality Group 4.2
Guest service representative job in Clearwater, FL
Property Description
Wyndham Grand Clearwater Beach is a prestigious beachfront resort located in the heart of Clearwater Beach, Florida, offering exciting job opportunities for enthusiastic individuals looking to embark on a rewarding career in hospitality. As part of the Wyndham Grand brand, known for its commitment to delivering exceptional guest experiences, employees at Wyndham Grand Clearwater Beach can expect to work in a fast-paced and dynamic environment with opportunities for growth and development. From guestservices and food and beverage to housekeeping and event planning, there are diverse employment opportunities that cater to a wide range of skills and interests. With its prime location on one of the world's most famous beaches, Wyndham Grand Clearwater Beach offers a stunning work setting surrounded by breathtaking views of the Gulf of Mexico. Joining the team at Wyndham Grand Clearwater Beach means becoming part of a passionate and dedicated group of hospitality professionals who strive to create unforgettable memories for guests in a truly picturesque destination.
Overview
Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
Summary:
Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Qualifications
Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range Starting from USD $0.00/Hr.
$23k-27k yearly est. Auto-Apply 49d ago
Guest Services Agent
HRI Hospitality
Guest service representative job in Tampa, FL
At HRI Hospitality, we offer a unique perspective on hotel ownership and management.
We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!
• Maintain complete knowledge at all times of:
• All hotel features, services, hours of operation.
• All room types, numbers, layout, decor, appointments and location.
• All room rates, special packages and promotions.
• Daily house count and expected arrivals/departures.
• Room availability status for any given day
• Scheduled daily group activities.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Meet with supervisor to review daily assignments and priorities.
• Meet with departing Front Desk Agent to review business status and follow up items.
• Access all function of computer system according to established procedures and standards.
• Set up work station with necessary supplies; maintain cleanliness throughout shift.
• Answer department telephone within three rings, using correct greeting and telephone etiquette.
• Promote positive guest relations to all individuals approaching the Front Desk.
• Accommodate all requests for information in a congenial manner.
• Process all guest check ins according to established hotel requirements:
• Confirm reservation in system and review all noted information
• For guests without a reservation, sell a room type as agreed upon
• Register guest in computer and generate a registration card
• Verify registration card information with guest, obtain back up information for guest credit or payment method and input into system; collect cash when designated
• Assign guest room
• Advise guest of any messages, mail, faxes, etc. received for them
• Inform guest of room safe and mini bar key and room key procedures
• Issue parking passes validate valet parking tickets and enter information in computer
• Communicate services and amenities included in packages to guests on packages
• Obtain proper identification for tax exempt guests and attach form to registration card
• Obtain guest signature for designated paperwork
• Obtain Bell Person to escort guest and transport their luggage to the room.
• Maintain guest history files on all guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Set up accurate accounts for each guest checking in according to their requirements (sharing, separate room, tax, incidentals)
• File registration cards and vouchers in bucket by room number.
• Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
• Accommodate room changes expediently.
• Handle guest complaints according to the six step procedures, ensuring guest satisfaction.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction.
• Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals.
• Offer detailed information on the voice mail system to callers and guests wishing to leave message.
• Accept and record wakeup call requests; deliver to PBX.
• Issue safe deposit boxes to guests and ensure security of keys.
• Distribute all guest and department mail.
• Monitor, send and distribute guest faxes.
• Document and confirm reservations and cancellations.
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery).
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in house guest ledger report; report discrepancies to manager.
• Process all check outs according to established hotel requirements.
• Resolve any late charges
• Present folio to guest and resolve any disputed charges
• Settle guest accounts following Accounting procedures
• Retrieve guest room key from guest
• Request guest comments on their stay
• Process express check outs throughout the shift.
• Handle requests for late check outs according to established hotel procedures.
• Conduct group check ins and outs according to established hotel procedures.
• Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information.
• File guest room keys and ensure the safe keeping of keys at the Front Desk.
• Adhere to all cashiering procedures:
• Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges.
• Make change for guests
• Cash guests' personal checks/travelers checks.
• Post charges
• Settle room accounts
• Run closing reports
• Count bank at end of shift
• Complete designated cashier reports
• Balance receipts
• Drop receipts
• Secure bank
• Legibly document pertinent information in the log book
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
$24k-31k yearly est. Auto-Apply 60d+ ago
Learn more about guest service representative jobs
How much does a guest service representative earn in Spring Hill, FL?
The average guest service representative in Spring Hill, FL earns between $18,000 and $31,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.
Average guest service representative salary in Spring Hill, FL