Guest services leader vs floor supervisor

The differences between guest services leaders and floor supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services leader and a floor supervisor. Additionally, a guest services leader has an average salary of $34,973, which is higher than the $27,963 average annual salary of a floor supervisor.

The top three skills for a guest services leader include greeting guests, cleanliness and customer complaints. The most important skills for a floor supervisor are sales floor, keep management, and product knowledge.

Guest services leader vs floor supervisor overview

	Guest Services Leader	Floor Supervisor
Yearly salary	$34,973	$27,963
Hourly rate	$16.81	$13.44
Growth rate	-4%	-
Number of jobs	129,088	321,113
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 40%
Average age	47	43
Years of experience	6	6

What does a guest services leader do?

Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.

What does a floor supervisor do?

A floor supervisor is personnel hired by the hospitality and retail establishments who provide a quality experience to guests by inspecting the guest area's cleanliness. To maintain freshness, a floor supervisor collaborates with a manager to deploy custodial staff and train new employees. A floor supervisor must be knowledgeable in booking and checking-in guests and resolve complaints using his/her conflict resolution skills. Also, a floor supervisor should have an associate's degree in hospitality management.

Guest services leader vs floor supervisor salary

Guest services leaders and floor supervisors have different pay scales, as shown below.

	Guest Services Leader	Floor Supervisor
Average salary	$34,973	$27,963
Salary range	Between $28,000 And $43,000	Between $21,000 And $35,000
Highest paying City	Kansas City, KS	Riverhead, NY
Highest paying state	Washington	New York
Best paying company	Salesforce	Aspen Snowmass
Best paying industry	Media	Manufacturing

Differences between guest services leader and floor supervisor education

There are a few differences between a guest services leader and a floor supervisor in terms of educational background:

	Guest Services Leader	Floor Supervisor
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	California State University - Bakersfield	SUNY College of Technology at Delhi

Guest services leader vs floor supervisor demographics

Here are the differences between guest services leaders' and floor supervisors' demographics:

	Guest Services Leader	Floor Supervisor
Average age	47	43
Gender ratio	Male, 34.3% Female, 65.7%	Male, 48.8% Female, 51.2%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%	Black or African American, 8.5% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 6.9% White, 61.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	9%

Differences between guest services leader and floor supervisor duties and responsibilities

Guest services leader example responsibilities.

Manage crew by utilizing professional leadership skills.
Train all new hires on proper phone handling, POS program, guest interactions, and hospitality.
Provide case management and document individual treatment plans using DMH documentation format, daily supervision of adolescents and provide crisis intervention.
Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible.
Encourage customers to try new products providing for upselling opportunities.

Floor supervisor example responsibilities.

Evaluate daily job objectives and utilize knowledge of math, physics, and engineering to achieve the desired results.
Execute food preparation under rush conditions, consistently deliver excellent customer service, and maintain store cleanliness and personal hygiene requirements.
Perform opening and closing of store and POS, count funds and make bank deposits, generate sales reports.
Handle parking ticket transactions and complete daily business paperwork.
Regulate operations including cleanliness, organization, staffing and revenue requirements.
Receive and enter invoices into the computer and ensure accuracy of deliveries and paperwork.

Guest services leader vs floor supervisor skills

Common guest services leader skills

Greeting Guests, 36%
Cleanliness, 33%
Customer Complaints, 4%
Develop Team, 4%
Customer Service, 4%
Customer Satisfaction, 4%

Common floor supervisor skills

Sales Floor, 17%
Keep Management, 15%
Product Knowledge, 9%
Store Management, 6%
Develop Proficiency, 4%
Inventory Management, 4%

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Guest Services Leader
Guest Services Leader vs Floor Supervisor

Updated January 8, 2025

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