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The differences between guest services leaders and front end managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services leader and a front end manager. Additionally, a front end manager has an average salary of $39,893, which is higher than the $34,973 average annual salary of a guest services leader.
The top three skills for a guest services leader include greeting guests, cleanliness and customer complaints. The most important skills for a front end manager are customer service, end loaders, and loaders.
| Guest Services Leader | Front End Manager | |
| Yearly salary | $34,973 | $39,893 |
| Hourly rate | $16.81 | $19.18 |
| Growth rate | -4% | 6% |
| Number of jobs | 129,088 | 253,918 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 37% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.
A front end manager is responsible for monitoring the retail sales department's operations, evaluating the performance of retail staff, and ensuring that the team meets the highest quality service and customer satisfaction. Front end managers respond to customers' inquiries and concerns, handle high-level complaints, develop sales strategies and techniques to boost sales, improve profitability, analyze financial reports and cash management systems, and identify business opportunities. A front-end manager must have excellent analytical and leadership skills in overseeing daily operations and efficiently leading the team.
Guest services leaders and front end managers have different pay scales, as shown below.
| Guest Services Leader | Front End Manager | |
| Average salary | $34,973 | $39,893 |
| Salary range | Between $28,000 And $43,000 | Between $20,000 And $78,000 |
| Highest paying City | Kansas City, KS | Santa Clara, CA |
| Highest paying state | Washington | Hawaii |
| Best paying company | Salesforce | NVIDIA |
| Best paying industry | Media | Retail |
There are a few differences between a guest services leader and a front end manager in terms of educational background:
| Guest Services Leader | Front End Manager | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between guest services leaders' and front end managers' demographics:
| Guest Services Leader | Front End Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 34.3% Female, 65.7% | Male, 33.4% Female, 66.6% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6% | Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.6% White, 60.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |