Guest services leader vs front end supervisor

The differences between guest services leaders and front end supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services leader and a front end supervisor. Additionally, a guest services leader has an average salary of $34,973, which is higher than the $29,173 average annual salary of a front end supervisor.

The top three skills for a guest services leader include greeting guests, cleanliness and customer complaints. The most important skills for a front end supervisor are customer service, sales floor, and end loaders.

Guest services leader vs front end supervisor overview

	Guest Services Leader	Front End Supervisor
Yearly salary	$34,973	$29,173
Hourly rate	$16.81	$14.03
Growth rate	-4%	-
Number of jobs	129,088	127,230
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 34%
Average age	47	47
Years of experience	6	6

What does a guest services leader do?

Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.

What does a front end supervisor do?

A front end supervisor is an employee who provides support to the departmental for all front end processes. Front end supervisors communicate with customers about their orders to obtain efficient feedbacks for all services. They train store office associates and care representatives so that proper coverage of the store ensures in handling all customer issues conveniently. To be efficient in handling customer issues, front end supervisors must have multitasking and communication skills as well as possess the ability to work well under pressure.

Guest services leader vs front end supervisor salary

Guest services leaders and front end supervisors have different pay scales, as shown below.

	Guest Services Leader	Front End Supervisor
Average salary	$34,973	$29,173
Salary range	Between $28,000 And $43,000	Between $23,000 And $36,000
Highest paying City	Kansas City, KS	Los Angeles, CA
Highest paying state	Washington	Hawaii
Best paying company	Salesforce	House of Blues
Best paying industry	Media	Retail

Differences between guest services leader and front end supervisor education

There are a few differences between a guest services leader and a front end supervisor in terms of educational background:

	Guest Services Leader	Front End Supervisor
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 34%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Guest services leader vs front end supervisor demographics

Here are the differences between guest services leaders' and front end supervisors' demographics:

	Guest Services Leader	Front End Supervisor
Average age	47	47
Gender ratio	Male, 34.3% Female, 65.7%	Male, 28.0% Female, 72.0%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between guest services leader and front end supervisor duties and responsibilities

Guest services leader example responsibilities.

Manage crew by utilizing professional leadership skills.
Train all new hires on proper phone handling, POS program, guest interactions, and hospitality.
Provide case management and document individual treatment plans using DMH documentation format, daily supervision of adolescents and provide crisis intervention.
Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible.
Encourage customers to try new products providing for upselling opportunities.

Front end supervisor example responsibilities.

Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
Compare the total amount that are personally count with the total amount that are calculated by the POS reports or register
Assist in training all cashiers in all front-end policies, including training new cashiers on POS system and cross-training other associates.
Used exceptional interpersonal skills in assisting guests with questions regarding directions, dinner reservations, transportation and travel requests.
Perform a variety of functions including greeting & receiving customers, bagging groceries, and cleaning register and belts throughout shift.
Prepare and bag groceries to customer specifications.

Guest services leader vs front end supervisor skills

Common guest services leader skills

Greeting Guests, 36%
Cleanliness, 33%
Customer Complaints, 4%
Develop Team, 4%
Customer Service, 4%
Customer Satisfaction, 4%

Common front end supervisor skills

Customer Service, 12%
Sales Floor, 10%
End Loaders, 10%
Professional Environment, 9%
Store Management, 8%
Retail Environment, 8%

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Guest Services Leader
Guest Services Leader vs Front End Supervisor

Updated January 8, 2025

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