Guest services leader vs guest service representative

The differences between guest services leaders and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a guest services leader, becoming a guest service representative takes usually requires 6-12 months. Additionally, a guest services leader has an average salary of $34,973, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a guest services leader include greeting guests, cleanliness and customer complaints. The most important skills for a guest service representative are reservations, guest service, and cleanliness.

Guest services leader vs guest service representative overview

	Guest Services Leader	Guest Service Representative
Yearly salary	$34,973	$26,847
Hourly rate	$16.81	$12.91
Growth rate	-4%	-4%
Number of jobs	129,088	142,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 42%
Average age	47	40
Years of experience	6	12

What does a guest services leader do?

Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.

What does a guest service representative do?

A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.

Guest services leader vs guest service representative salary

Guest services leaders and guest service representatives have different pay scales, as shown below.

	Guest Services Leader	Guest Service Representative
Average salary	$34,973	$26,847
Salary range	Between $28,000 And $43,000	Between $20,000 And $34,000
Highest paying City	Kansas City, KS	Seattle, WA
Highest paying state	Washington	Washington
Best paying company	Salesforce	Seattle Seahawks
Best paying industry	Media	Retail

Differences between guest services leader and guest service representative education

There are a few differences between a guest services leader and a guest service representative in terms of educational background:

	Guest Services Leader	Guest Service Representative
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Guest services leader vs guest service representative demographics

Here are the differences between guest services leaders' and guest service representatives' demographics:

	Guest Services Leader	Guest Service Representative
Average age	47	40
Gender ratio	Male, 34.3% Female, 65.7%	Male, 29.9% Female, 70.1%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between guest services leader and guest service representative duties and responsibilities

Guest services leader example responsibilities.

Manage crew by utilizing professional leadership skills.
Train all new hires on proper phone handling, POS program, guest interactions, and hospitality.
Provide case management and document individual treatment plans using DMH documentation format, daily supervision of adolescents and provide crisis intervention.
Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible.
Encourage customers to try new products providing for upselling opportunities.

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Guest services leader vs guest service representative skills

Common guest services leader skills

Greeting Guests, 36%
Cleanliness, 33%
Customer Complaints, 4%
Develop Team, 4%
Customer Service, 4%
Customer Satisfaction, 4%

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

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Office and Administrative Industry
Guest Services Leader
Guest Services Leader vs Guest Service Representative

Updated January 8, 2025

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