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The differences between guest services leaders and leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a guest services leader, becoming a leader takes usually requires 1-2 years. Additionally, a leader has an average salary of $86,964, which is higher than the $34,973 average annual salary of a guest services leader.
The top three skills for a guest services leader include greeting guests, cleanliness and customer complaints. The most important skills for a leader are customer service, strong time management, and excellent interpersonal.
| Guest Services Leader | Leader | |
| Yearly salary | $34,973 | $86,964 |
| Hourly rate | $16.81 | $41.81 |
| Growth rate | -4% | 10% |
| Number of jobs | 129,088 | 172,293 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 64% |
| Average age | 47 | 46 |
| Years of experience | 6 | 2 |
Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.
Leaders pave the way for a company to achieve certain goals. They are in charge of bringing the organization to greater heights. They set the direction of the organization, much like how a captain sets the sails of the ship. They are responsible for coming up with main strategies and alternatives should there be challenges along the way. Leaders ensure that the company is guided by its vision and mission and that the employees emulate company values. They do so through leading by example. Leaders should have strategic skills, decision-making skills, and interpersonal skills.
Guest services leaders and leaders have different pay scales, as shown below.
| Guest Services Leader | Leader | |
| Average salary | $34,973 | $86,964 |
| Salary range | Between $28,000 And $43,000 | Between $49,000 And $153,000 |
| Highest paying City | Kansas City, KS | Portland, ME |
| Highest paying state | Washington | Maine |
| Best paying company | Salesforce | Eli Lilly and Company |
| Best paying industry | Media | - |
There are a few differences between a guest services leader and a leader in terms of educational background:
| Guest Services Leader | Leader | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Stanford University |
Here are the differences between guest services leaders' and leaders' demographics:
| Guest Services Leader | Leader | |
| Average age | 47 | 46 |
| Gender ratio | Male, 34.3% Female, 65.7% | Male, 49.8% Female, 50.2% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6% | Black or African American, 11.9% Unknown, 4.2% Hispanic or Latino, 17.0% Asian, 5.0% White, 61.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 6% |