Guest services team leader vs guest services manager

The differences between guest services team leaders and guest services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services team leader and a guest services manager. Additionally, a guest services manager has an average salary of $46,930, which is higher than the $31,994 average annual salary of a guest services team leader.

The top three skills for a guest services team leader include sales floor, corrective action and guest satisfaction. The most important skills for a guest services manager are reservations, excellent guest, and front desk operations.

Guest services team leader vs guest services manager overview

	Guest Services Team Leader	Guest Services Manager
Yearly salary	$31,994	$46,930
Hourly rate	$15.38	$22.56
Growth rate	-	6%
Number of jobs	113,747	105,188
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 58%
Average age	47	47
Years of experience	6	6

Guest services team leader vs guest services manager salary

Guest services team leaders and guest services managers have different pay scales, as shown below.

	Guest Services Team Leader	Guest Services Manager
Average salary	$31,994	$46,930
Salary range	Between $26,000 And $39,000	Between $34,000 And $63,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	InterContinental Hotels Group Resources, Inc.
Best paying industry	-	Hospitality

Differences between guest services team leader and guest services manager education

There are a few differences between a guest services team leader and a guest services manager in terms of educational background:

	Guest Services Team Leader	Guest Services Manager
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Guest services team leader vs guest services manager demographics

Here are the differences between guest services team leaders' and guest services managers' demographics:

	Guest Services Team Leader	Guest Services Manager
Average age	47	47
Gender ratio	Male, 37.5% Female, 62.5%	Male, 44.0% Female, 56.0%
Race ratio	Black or African American, 9.5% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 61.2% American Indian and Alaska Native, 0.6%	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between guest services team leader and guest services manager duties and responsibilities

Guest services team leader example responsibilities.

Develop relationships with various insurance carriers, including Medicaid and Medicare, to productively manage nationwide caseloads.
Do bookkeeping financials end of day payroll and scheduling.
Operate a POS cash register to process credit card applications and payments.
Supervise 18 team members; hiring, scheduling, payroll and training.
Train in basic retail equipment including POS computers/software, calculators, scanning/pricing equipment, train in proper lifting techniques.
Key carrier responsibilities include payroll compliance, reverse logistics, and time management ensuring the store is running efficiently.

Guest services manager example responsibilities.

Maintain, troubleshoot, and manage the hotel's property management systems (PMS) and other computer networks and software.
Manage Sarbanes-Oxley application compliance requirements.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop VIP recognition program to create lasting memories with the resorts group and leisure VIPs.
Full knowledge of resorts' rooms and venues.
Ensure compliance with Sarbanes-Oxley by complying with internal audit requests.

Guest services team leader vs guest services manager skills

Common guest services team leader skills

Sales Floor, 11%
Corrective Action, 9%
Guest Satisfaction, 8%
Guest Issues, 6%
Drive Sales, 5%
Exceptional Guest, 5%

Common guest services manager skills

Reservations, 13%
Excellent Guest, 9%
Front Desk Operations, 7%
Payroll, 6%
Guest Satisfaction, 4%
Cleanliness, 4%

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Guest Services Team Leader
Guest Services Team Leader vs Guest Services Manager

Updated January 8, 2025

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