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The differences between home agents and call center agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call center agent has an average salary of $31,180, which is higher than the $23,972 average annual salary of a home agent.
The top three skills for a home agent include customer service, inbound calls and windows. The most important skills for a call center agent are customer service, strong customer service, and data entry.
| Home Agent | Call Center Agent | |
| Yearly salary | $23,972 | $31,180 |
| Hourly rate | $11.53 | $14.99 |
| Growth rate | 5% | -4% |
| Number of jobs | 80,123 | 131,722 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 32% | High School Diploma, 35% |
| Average age | 49 | 40 |
| Years of experience | - | 12 |
Home Agents are responsible for negotiating the letting and sales of residential home properties through liaising with clients, property professionals, and solicitors. Their duties include gathering property information, reaching out to sellers about the property, estimating property value, and marketing properties for sale. They represent sellers in the negotiation process and liaise with stakeholders, advise prospective buyers, and reach acceptable prices. Homes Agents in the letting space will do credit checks for tenants, draft tenancy agreements, organize rent payment schedules, and resolve property issues.
A call center agent is responsible for answering calls and assisting clients by responding to inquiries. They also handle complaints and resolve issues, troubleshoot errors, and process applications. The tasks of a call center agent will vary on the directives of supervisors. There are instances when they must make calls to gather or give information, sell products, and discuss a particular subject. Furthermore, most of the duties take place in a team setting, which is why it is essential to coordinate with colleagues and adhere to the company's policies and regulations at all times.
Home agents and call center agents have different pay scales, as shown below.
| Home Agent | Call Center Agent | |
| Average salary | $23,972 | $31,180 |
| Salary range | Between $15,000 And $36,000 | Between $23,000 And $41,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | Minnesota |
| Best paying company | - | University of California, Berkeley |
| Best paying industry | - | Finance |
There are a few differences between a home agent and a call center agent in terms of educational background:
| Home Agent | Call Center Agent | |
| Most common degree | Bachelor's Degree, 32% | High School Diploma, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between home agents' and call center agents' demographics:
| Home Agent | Call Center Agent | |
| Average age | 49 | 40 |
| Gender ratio | Male, 26.3% Female, 73.7% | Male, 30.8% Female, 69.2% |
| Race ratio | Black or African American, 5.4% Unknown, 4.3% Hispanic or Latino, 13.6% Asian, 7.0% White, 69.4% American Indian and Alaska Native, 0.3% | Black or African American, 12.1% Unknown, 5.4% Hispanic or Latino, 21.0% Asian, 5.9% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 13% | 7% |