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The differences between hospitality associates and call center associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a hospitality associate and a call center associate. Additionally, a hospitality associate has an average salary of $33,909, which is higher than the $31,363 average annual salary of a call center associate.
The top three skills for a hospitality associate include patients, patient care and customer service. The most important skills for a call center associate are patients, inbound calls, and customer service.
| Hospitality Associate | Call Center Associate | |
| Yearly salary | $33,909 | $31,363 |
| Hourly rate | $16.30 | $15.08 |
| Growth rate | -4% | -4% |
| Number of jobs | 18,928 | 198,167 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 39% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A hospitality associate works to ensure that clients get to receive optimal services. They can work in various places such as hotels, restaurants, resorts, and even hospitals. Although the extent of their responsibilities depends on their industry of employment, it typically includes understanding the clients' needs, planning services, researching the ideal practices, liaising with external parties such as suppliers and vendors, and developing strategies to optimize operations. Moreover, they may directly communicate with clients to assist them with their needs, ensuring efficiency and client satisfaction.
Call center associates are professionals who are responsible for taking inbound and outbound customer calls and handle responsibilities that include account inquiries, customer complaints, or product and support issues. These associates are required to provide quality assistance and customer service so that they can receive positive reviews from their customers. They must assist customers with technical support issues, which include updating product documentation and training materials. Call center associates must also accurately identify their customers' needs and objectives so that they can achieve the organization's sales goals.
Hospitality associates and call center associates have different pay scales, as shown below.
| Hospitality Associate | Call Center Associate | |
| Average salary | $33,909 | $31,363 |
| Salary range | Between $24,000 And $46,000 | Between $22,000 And $43,000 |
| Highest paying City | Palo Alto, CA | Albany, NY |
| Highest paying state | California | New York |
| Best paying company | Salesforce | Spectrum |
| Best paying industry | Health Care | Finance |
There are a few differences between a hospitality associate and a call center associate in terms of educational background:
| Hospitality Associate | Call Center Associate | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between hospitality associates' and call center associates' demographics:
| Hospitality Associate | Call Center Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 31.2% Female, 68.8% | Male, 35.0% Female, 65.0% |
| Race ratio | Black or African American, 11.7% Unknown, 5.5% Hispanic or Latino, 19.6% Asian, 6.2% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 19.3% Asian, 6.3% White, 57.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |