Hospitality associate vs call center representative

The differences between hospitality associates and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a hospitality associate and a call center representative. Additionally, a hospitality associate has an average salary of $33,909, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a hospitality associate include patients, patient care and customer service. The most important skills for a call center representative are strong customer service, customer service, and patients.

Hospitality associate vs call center representative overview

	Hospitality Associate	Call Center Representative
Yearly salary	$33,909	$31,549
Hourly rate	$16.30	$15.17
Growth rate	-4%	-4%
Number of jobs	18,928	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 38%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a hospitality associate do?

A hospitality associate works to ensure that clients get to receive optimal services. They can work in various places such as hotels, restaurants, resorts, and even hospitals. Although the extent of their responsibilities depends on their industry of employment, it typically includes understanding the clients' needs, planning services, researching the ideal practices, liaising with external parties such as suppliers and vendors, and developing strategies to optimize operations. Moreover, they may directly communicate with clients to assist them with their needs, ensuring efficiency and client satisfaction.

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

Hospitality associate vs call center representative salary

Hospitality associates and call center representatives have different pay scales, as shown below.

	Hospitality Associate	Call Center Representative
Average salary	$33,909	$31,549
Salary range	Between $24,000 And $46,000	Between $25,000 And $39,000
Highest paying City	Palo Alto, CA	Seattle, WA
Highest paying state	California	Washington
Best paying company	Salesforce	University of California, Berkeley
Best paying industry	Health Care	Finance

Differences between hospitality associate and call center representative education

There are a few differences between a hospitality associate and a call center representative in terms of educational background:

	Hospitality Associate	Call Center Representative
Most common degree	Bachelor's Degree, 38%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Hospitality associate vs call center representative demographics

Here are the differences between hospitality associates' and call center representatives' demographics:

	Hospitality Associate	Call Center Representative
Average age	40	40
Gender ratio	Male, 31.2% Female, 68.8%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 11.7% Unknown, 5.5% Hispanic or Latino, 19.6% Asian, 6.2% White, 56.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between hospitality associate and call center representative duties and responsibilities

Hospitality associate example responsibilities.

Manage POS system while opening up drawer and entering data within system to remain compliant with owner's expectations.
Explain room service program to patients while utilizing effective written/oral communication skills.
Research all deny Medicaid cases.
Handle purchases using POS system that includes operating cash register and accounting of daily sales.
Coordinate hospital infection control program and HIPAA readiness taskforce.
Ensure high quality presentation of public spaces by testing exhibits for functionality and monitoring cleanliness of area and corridors.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Hospitality associate vs call center representative skills

Common hospitality associate skills

Patients, 31%
Patient Care, 9%
Customer Service, 7%
HIPAA, 6%
Food Service, 5%
Cleanliness, 4%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Hospitality Associate
Hospitality Associate vs Call Center Representative

Updated January 8, 2025

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