Hospitality associate vs customer care representative

The differences between hospitality associates and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a hospitality associate and a customer care representative. Additionally, a hospitality associate has an average salary of $33,909, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a hospitality associate include patients, patient care and customer service. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Hospitality associate vs customer care representative overview

	Hospitality Associate	Customer Care Representative
Yearly salary	$33,909	$32,912
Hourly rate	$16.30	$15.82
Growth rate	-4%	-4%
Number of jobs	18,928	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a hospitality associate do?

A hospitality associate works to ensure that clients get to receive optimal services. They can work in various places such as hotels, restaurants, resorts, and even hospitals. Although the extent of their responsibilities depends on their industry of employment, it typically includes understanding the clients' needs, planning services, researching the ideal practices, liaising with external parties such as suppliers and vendors, and developing strategies to optimize operations. Moreover, they may directly communicate with clients to assist them with their needs, ensuring efficiency and client satisfaction.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Hospitality associate vs customer care representative salary

Hospitality associates and customer care representatives have different pay scales, as shown below.

	Hospitality Associate	Customer Care Representative
Average salary	$33,909	$32,912
Salary range	Between $24,000 And $46,000	Between $26,000 And $40,000
Highest paying City	Palo Alto, CA	Urban Honolulu, HI
Highest paying state	California	Hawaii
Best paying company	Salesforce	Philadelphia Corporation for Aging
Best paying industry	Health Care	Automotive

Differences between hospitality associate and customer care representative education

There are a few differences between a hospitality associate and a customer care representative in terms of educational background:

	Hospitality Associate	Customer Care Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Hospitality associate vs customer care representative demographics

Here are the differences between hospitality associates' and customer care representatives' demographics:

	Hospitality Associate	Customer Care Representative
Average age	40	40
Gender ratio	Male, 31.2% Female, 68.8%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 11.7% Unknown, 5.5% Hispanic or Latino, 19.6% Asian, 6.2% White, 56.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between hospitality associate and customer care representative duties and responsibilities

Hospitality associate example responsibilities.

Manage POS system while opening up drawer and entering data within system to remain compliant with owner's expectations.
Explain room service program to patients while utilizing effective written/oral communication skills.
Research all deny Medicaid cases.
Handle purchases using POS system that includes operating cash register and accounting of daily sales.
Coordinate hospital infection control program and HIPAA readiness taskforce.
Ensure high quality presentation of public spaces by testing exhibits for functionality and monitoring cleanliness of area and corridors.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Hospitality associate vs customer care representative skills

Common hospitality associate skills

Patients, 31%
Patient Care, 9%
Customer Service, 7%
HIPAA, 6%
Food Service, 5%
Cleanliness, 4%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Hospitality Associate
Hospitality Associate vs Customer Care Representative

Updated January 8, 2025

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