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Hub associate vs customer service associate

The differences between hub associates and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a hub associate and a customer service associate. Additionally, a hub associate has an average salary of $38,331, which is higher than the $31,709 average annual salary of a customer service associate.

The top three skills for a hub associate include customer complaints, credit card payments and computer system. The most important skills for a customer service associate are patients, sales floor, and plumbing.

Hub associate vs customer service associate overview

Hub AssociateCustomer Service Associate
Yearly salary$38,331$31,709
Hourly rate$18.43$15.24
Growth rate-4%-4%
Number of jobs43,233380,943
Job satisfaction-5
Most common degreeBachelor's Degree, 33%Bachelor's Degree, 35%
Average age4040
Years of experience1212

Hub associate vs customer service associate salary

Hub associates and customer service associates have different pay scales, as shown below.

Hub AssociateCustomer Service Associate
Average salary$38,331$31,709
Salary rangeBetween $21,000 And $69,000Between $24,000 And $40,000
Highest paying City-Richmond, CA
Highest paying state-California
Best paying company-Fidelity Investments
Best paying industry-Finance

Differences between hub associate and customer service associate education

There are a few differences between a hub associate and a customer service associate in terms of educational background:

Hub AssociateCustomer Service Associate
Most common degreeBachelor's Degree, 33%Bachelor's Degree, 35%
Most common majorBusinessBusiness
Most common college--

Hub associate vs customer service associate demographics

Here are the differences between hub associates' and customer service associates' demographics:

Hub AssociateCustomer Service Associate
Average age4040
Gender ratioMale, 35.8% Female, 64.2%Male, 38.4% Female, 61.6%
Race ratioBlack or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 14.2% Asian, 7.2% White, 60.9% American Indian and Alaska Native, 0.7%Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between hub associate and customer service associate duties and responsibilities

Hub associate example responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Set up missions for FSR to train military once system is installed.
  • Create PowerPoint presentation used for aerostat training in OIF and help develop the training program.
  • Test new Google applications and train operators on implementation using Chromebooks.
  • Coordinate with doctors and register nurses to develop respiratory care plans for patients and provide necessary health education training.
  • Process, execute quality control, and assist with the shipment of DVD'S.
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Customer service associate example responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
  • Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
  • Perform upselling on every call.
  • Train in flight emergencies, hazardous materials and CPR.
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Hub associate vs customer service associate skills

Common hub associate skills
  • Customer Complaints, 54%
  • Credit Card Payments, 29%
  • Computer System, 17%
Common customer service associate skills
  • Patients, 41%
  • Sales Floor, 12%
  • Plumbing, 10%
  • Quality Customer Service, 6%
  • Front End, 3%
  • CSA, 3%

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