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The differences between implementation coordinators and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an implementation coordinator and a technical support technician. Additionally, an implementation coordinator has an average salary of $71,799, which is higher than the $40,210 average annual salary of a technical support technician.
The top three skills for an implementation coordinator include project management, customer service and client facing. The most important skills for a technical support technician are customer service, technical support, and patients.
| Implementation Coordinator | Technical Support Technician | |
| Yearly salary | $71,799 | $40,210 |
| Hourly rate | $34.52 | $19.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 25,483 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In a company setting, an implementation coordinator is primarily in charge of spearheading the efforts in implementing new information technology (IT) systems and networks, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around working with analysts and engineers to devise strategies in identifying and meeting a company's IT needs. They are in charge of delegating tasks within IT teams, disseminating necessary information to various departments, developing instructional materials for employees to be familiar with new systems, and providing technical support as needed.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Implementation coordinators and technical support technicians have different pay scales, as shown below.
| Implementation Coordinator | Technical Support Technician | |
| Average salary | $71,799 | $40,210 |
| Salary range | Between $50,000 And $102,000 | Between $24,000 And $64,000 |
| Highest paying City | Los Angeles, CA | Philadelphia, PA |
| Highest paying state | California | Pennsylvania |
| Best paying company | Baker Hughes | Ropes & Gray |
| Best paying industry | Technology | Finance |
There are a few differences between an implementation coordinator and a technical support technician in terms of educational background:
| Implementation Coordinator | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between implementation coordinators' and technical support technicians' demographics:
| Implementation Coordinator | Technical Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 42.9% Female, 57.1% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.5% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |