Information systems technician jobs in Candelaria, PR - 66 jobs

Title Specialist I, Technical Support Customer Success Reports To Customer Support Manager We are looking for a dedicated Specialist I, Technical Support to join our Customer Success Department and serve as the primary contact for new and existing merchants who require technical and financial support. This role is crucial in delivering a "white-glove" experience to our clients by providing frontline customer support, entry-level troubleshooting, and ensuring merchant processing is secure and reliable. The ideal candidate will be highly organized, proactive, and committed to providing excellent customer service. What we're obsessive about: Customer Satisfaction: Providing timely and effective solutions to merchants while maintaining a high level of service quality. Technical Troubleshooting: Accurately diagnosing and resolving merchant processing issues to ensure seamless transactions. Proactive Problem-Solving: Identifying common customer concerns and offering strategic solutions. Collaboration & Communication: Fostering strong relationships with merchants and internal teams to improve service efficiency. Duties and Responsibilities: Customer Support & Issue Resolution: Answer inbound calls from the IVR system and assist merchants with their inquiries. Provide support to new and existing customers experiencing processing issues. Troubleshoot (entry-level) technical issues remotely and onsite as needed. Ensure a smooth and efficient resolution process while maintaining a customer-focused approach. Technical & Financial Assistance: Assist merchants with account setup, financial inquiries, and bank account reconciliations. Guide customers in understanding and using the platform effectively. Maintain accurate records of merchant interactions and follow up on outstanding issues. Operational Efficiency & Organization: Organize and prioritize multiple work assignments while maintaining accuracy. Adapt to evolving business needs and workflows efficiently. Ensure compliance with security protocols to safeguard merchant transactions. Perform other related duties as assigned. Qualifications: Associate degree or equivalent experience in Computerized Information Systems, Computer Science, or a Technical Support environment. Some relevant experience in computer technical support (onsite technician experience is a plus). Background in customer service and/or a call center environment. Bilingual proficiency in English and Spanish (both written and verbal communication skills required). Strong organizational and time management skills. Effective problem-solving and analytical thinking abilities. Self-motivated, detail-oriented, and team player with strong interpersonal skills. Adaptability, flexibility, and resourcefulness to handle shifting demands. Outgoing personality with the ability to work with diverse individuals and businesses. Willingness to learn new skills and stay updated in a fast-paced industry. Working Conditions: On site: 8-hour shift. Extensive desk-based work, including prolonged periods of computer use and administrative tasks. Frequent interaction with merchants, venders, sales representatives and internal teams. Travel NA Job Classification Non- Exempt Equality: At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at *************. Compensation and Benefits Our compensation reflects the cost of labor across various geographic markets, including Puerto Rico. Actual compensation may vary based on factors such as location, skills, experience, and role-specific responsibilities. Additional forms of compensation - including incentives or bonuses - may also be included in the total compensation package. We provide a full range of benefits to support your health and wellbeing, including medical coverage, financial resources, and additional support tools to help you succeed. Note to Agencies: Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.

Ubicacion: Guaynabo As an Entry Level Rol - IT Help Desk Technician, you will support Alivia Health's Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues. Key Responsibilities: Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations. Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals. Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations. Assist other neighboring areas with workload as needed. Maintain and meet service level agreements (SLAs). Work Schedule & Availability: Standard day shift with possible weekend and holiday rotations. On-call availability for weekday evenings and high-severity onsite service calls. Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off. Minimum Requirements: Bachelor's degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience. Equal Opportunity Employer F/M/V/D

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Ricoand they are in need of a Fully RemoteHelp Desk Support Level IITechnician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Guaynabo, PR

NUC University operates a geographically diverse, virtual Service Desk using Support Teams comprised of Support Analysts and Specialists. Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day and go visit a user the third day. The IT Support Specialist I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University, and provides deep expertise in specific skills. Examples of these skills include hardware configuration and repair, network, telephony, learning management system (LMS), student information system (SIS), CRM, business intelligence, document management, etc. IT Support Specialist I is a Tier 1 support resource. The IT Support Specialist I tracks changes and enhancements in technologies, hardware, software, and applications. The IT Support Specialist I is the first line of defense in keeping up with technological changes. The location of the role may be at a specific campus, in a centralized location, or remote. Travel to campuses may be required. Essential duties and responsibilities: Monitors the ticketing system extracting prioritized tickets and takes appropriate action to resolve client issues. Provide technical guidance, advice, and training to system users. Provide training in their area of expertise to IT Service Desk Analyst. Build and maintain positive, constructive partnering relationships with the campus community. Perform IT production support for assigned area(s) according to documented processes. Perform deskside support for end-users and provide local “remote hands” when required by system administrators or engineers. Interact with students, faculty, and administrative staff supporting all aspects of infrastructure and classroom/meeting room technology in their environment. Install, maintain, and upgrade workstation and peripheral hardware and software. Coordinate computer support activities with multiple user departments and internal teams, as well as third party vendors. Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs. Log all customer interactions, filling out detailed information in tickets and document resolutions. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Qualifications /Education: Associate's degree in information technology, computer science or closely related field. Minimum one (1) year previous experience and/or training that includes desktop support, network maintenance and design.

An Information Technology Specialist is responsible for managing and maintaining the computer systems, networks, and software used by an organization. They troubleshoot any technical issues that arise, implement security measures to protect data, and provide guidance and support to staff members who need assistance with technology-related issues. They also oversee the installation and upgrading of hardware and software, as well as the maintenance of servers and databases. The IT Specialist stays up to date on the latest technology trends and developments in order to ensure the organization remains competitive and efficient in their use of technology. Education: Associate or Bachelor's degree in a computer-related field with 3 years of related experience. Minimum Years of Experience: 3 years in related experience Certifications (Optional): CompTIA Network+ (Plus) Required Technologies Experience: Microsoft Office Firewall configuration, management, and monitoring Antivirus configuration, management, and monitoring Security alerts monitoring Security hardening VPN & Policies configuration and maintenance WAN maintenance and monitoring Firmware updates, hotfixes, patches, and related apps Network equipment (firewalls, switches, routers, fiber connection, telecommunication redundancies, velocity, and circuit quality) configuration and administration VMWare / Hyper-V virtual environment Microsoft Server 2016, 2019, and 2022 Windows OS (Windows, 10 & 11) Microsoft Office 2016, 2019 and 36 Equipment inventory management Ticketing system Interpersonal Skills: Good verbal and writing communication skills Good teamwork player Proficiency in English Fast learner Positive attitude Availability to work after hours Work under pressure Proactive

Job Description Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services. We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position: CQV Technical Support - SME Evaluate current manufacturing process control strategy. Develop qualification/validation strategy. Serve as SME to develop and execute qualification packages. Revise and approve qualification documents. Develop sampling plan to be executed during equipment qualification/validation activities. Lead/Facilitate Quality Risk Assessment (RA) Lead and/or participate on triage activities. Own change controls supporting the projects. Review and revise manufacturing instructions and SOPs as applicable to start-up of new equipment Qualifications: Bachelor's Degree in Science or Engineering. Minimum of 7 years of experience in direct pharmaceutical, medical device or biotechnology industries. Experience in direct process / manufacturing areas. Must be fully bilingual (English / Spanish) with excellent oral skills. SME in the Computer System Development Life Cycle (SDLC) Technical Writing skills and investigations processes. Available to work extended hours, possibility of weekends and holidays.

**JOB TITLE:** IT Financial Analyst **CAYUSE COMPANY:** Cayuse Commercial Services, LLC **SALARY:** $28.00-$35.00/hr **EMPLOYEE TYPE:** Full-Time Hourly Non-Exempt **The Work** The IT Financial Analyst will provide day-to-day support for invoice review and approval processing. The role will also assist IT managers with other financial tasks as assigned. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** **Key Responsibilities** + Monitor vendor invoice mailbox + Review vendor invoices + Match against contract or purchase order + Verify invoice for payment or return to vendor + Record invoice in general ledger + Notify Accounts Payable for vendor payment + Work with IT managers on other financial tasks as assigned + Respond to assigned tasks in accordance with predefined guidelines. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + High school diploma or equivalent required + Two (2) to five (5) years of experience working in a finance position with focus on billing, invoicing, vendor management. + Preference with experience supporting an IT organization + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Microsoft Office experience (Work, Excel) + Experience with JD Edwards preferred + Financial billing, accounts payable experience + General accounting + Excellent communication skills + Experience working with suppliers and third-party vendors + Ability to quickly analyze a situation and react appropriately and effectively + Effective prioritization skills + Self-starter + Financial analysis credibility and independent judgment + Able to contribute to IT financial planning and operations **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** **Program Manager** **Working Conditions** + Professional remote office environment. + Must reside in Central or Eastern Time Zone. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $28.00 - USD $35.00 /Hr. Submit a Referral (********************************************************************************************************************************* **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103881_ **Category** _Accounting/Finance_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

The IT Security Analyst plays a key role in safeguarding the organization's digital assets and ensuring information systems' confidentiality, integrity, and availability. In addition to monitoring, analyzing, and responding to security incidents and threats, the position oversees access control measures and manages permissions for the organization's corporate domain and applications. Collaborating with cross-functional teams, the IT Security Analyst assesses risks, implements security controls, and ensures compliance with industry standards and regulations. ESSENTIAL ROLES AND RESPONSIBILITIES User Account Management : Configure and manage user accounts, permissions, and access rights within the organization's IT systems, applications, and network resources. Access Control Inventory: Maintain a comprehensive inventory of all user permissions granted across various IT systems, applications, and network resources. Compliance Support: Support compliance efforts by ensuring user permissions management practices align with regulatory requirements, industry standards, and internal policies. Security Monitoring: Monitor security event logs, alerts, and notifications generated by security systems such as SIEM, IDS/IPS, and endpoint protection solutions. Incident Detection and Investigation: Detect, analyze, and investigate security incidents and anomalies identified through monitoring activities. Threat Intelligence : Utilize threat intelligence feeds to stay ahead of emerging threats and provide actionable recommendations for risk mitigation strategies. Security Controls Implementation : Support implementing security controls, policies, and procedures. Remediation Planning : Assist in implementing remediation plans based on findings from various security assessments. Risk Mitigation : Based on data analysis, research, and emerging technologies, provide recommendations for mitigating information security risks and improving security controls. Collaboration : Collaborate closely with team members to solve security-related issues and improve overall security posture. Other Responsibilities : Perform other job-related duties as assigned. EDUCATION & PROFESSIONAL EXPERIENCE Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. 2-4 years of hands-on experience in IT Security roles. Experience with security tools such as SIEM, Firewalls, Endpoint Protection Solutions, and permission management. Experience working in a highly regulated industry. (preferred) LICENSURE / CERTIFICATION Technical certifications such as Security+, CySA+, Network+ or equivalent are preferred. PROFESSIONAL COMPETENCIES Skills: Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues. Strong communication and interpersonal skills to provide effective technical support and collaborate with stakeholders. Ability to manage multiple tasks, prioritize, and meet deadlines in a dynamic environment. Strong, structured, process-driven, and analytical skills. Demonstrate skills in building relationships within departments and between departments. Good research skills. Knowledge: Familiarity with IT Security frameworks (e.g., NIST CSF, CIS Controls) Proficiency in Microsoft Office: Excel, Word, Access, and Microsoft Outlook. Excellent knowledge of Customer Service best practices. Strong knowledge of computer hardware, software, and networking principles. Technical research and development knowledge are desired. Fluency in spoken and written Spanish and English. Abilities: Understand existing and emerging technologies. Understand business practices, approaches, organization, politics, and culture. Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables. Demonstrated ability to communicate ideas clearly and concisely to leadership. Ability to work well as a member of a team or alone. Willingness to take ownership of problems and follow through to completion. Ability to prioritize and manage time. Arrive at work promptly and consistently. Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective. PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk. The position requires that the weight be lifted, and force is exerted up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. ENVIRONMENTAL AND WORKING CONDITIONS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work. PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans

Job Description The IT Security Analyst plays a key role in safeguarding the organization's digital assets and ensuring information systems' confidentiality, integrity, and availability. In addition to monitoring, analyzing, and responding to security incidents and threats, the position oversees access control measures and manages permissions for the organization's corporate domain and applications. Collaborating with cross-functional teams, the IT Security Analyst assesses risks, implements security controls, and ensures compliance with industry standards and regulations. ESSENTIAL ROLES AND RESPONSIBILITIES User Account Management: Configure and manage user accounts, permissions, and access rights within the organization's IT systems, applications, and network resources. Access Control Inventory: Maintain a comprehensive inventory of all user permissions granted across various IT systems, applications, and network resources. Compliance Support: Support compliance efforts by ensuring user permissions management practices align with regulatory requirements, industry standards, and internal policies. Security Monitoring: Monitor security event logs, alerts, and notifications generated by security systems such as SIEM, IDS/IPS, and endpoint protection solutions. Incident Detection and Investigation: Detect, analyze, and investigate security incidents and anomalies identified through monitoring activities. Threat Intelligence: Utilize threat intelligence feeds to stay ahead of emerging threats and provide actionable recommendations for risk mitigation strategies. Security Controls Implementation: Support implementing security controls, policies, and procedures. Remediation Planning: Assist in implementing remediation plans based on findings from various security assessments. Risk Mitigation: Based on data analysis, research, and emerging technologies, provide recommendations for mitigating information security risks and improving security controls. Collaboration: Collaborate closely with team members to solve security-related issues and improve overall security posture. Other Responsibilities: Perform other job-related duties as assigned. EDUCATION & PROFESSIONAL EXPERIENCE Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. 2-4 years of hands-on experience in IT Security roles. Experience with security tools such as SIEM, Firewalls, Endpoint Protection Solutions, and permission management. Experience working in a highly regulated industry. (preferred) LICENSURE / CERTIFICATION Technical certifications such as Security+, CySA+, Network+ or equivalent are preferred. PROFESSIONAL COMPETENCIES Skills: Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues. Strong communication and interpersonal skills to provide effective technical support and collaborate with stakeholders. Ability to manage multiple tasks, prioritize, and meet deadlines in a dynamic environment. Strong, structured, process-driven, and analytical skills. Demonstrate skills in building relationships within departments and between departments. Good research skills. Knowledge: Familiarity with IT Security frameworks (e.g., NIST CSF, CIS Controls) Proficiency in Microsoft Office: Excel, Word, Access, and Microsoft Outlook. Excellent knowledge of Customer Service best practices. Strong knowledge of computer hardware, software, and networking principles. Technical research and development knowledge are desired. Fluency in spoken and written Spanish and English. Abilities: Understand existing and emerging technologies. Understand business practices, approaches, organization, politics, and culture. Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables. Demonstrated ability to communicate ideas clearly and concisely to leadership. Ability to work well as a member of a team or alone. Willingness to take ownership of problems and follow through to completion. Ability to prioritize and manage time. Arrive at work promptly and consistently. Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective. PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk. The position requires that the weight be lifted, and force is exerted up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. ENVIRONMENTAL AND WORKING CONDITIONS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work. PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans

**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Responsible for managing organizations' computer systems, including software, hardware and networks. Responsible for designing, installing, and supporting the entire system or may specialize in one area of the computer system, such as security infrastructure or telecommunications. IT Engineers work as part of an IT team and may report to an IT manager, but the majority of their work is completed on their own. According to the Bureau of Labor Statistics, the software development sector, which includes IT Engineers, is expected to grow at an above\-average rate of 17 percent through 2024, adding an estimated 186,600 jobs to this sector during this period. Requirements Minimum of three to five years of experience "}}],"is Mobile":false,"iframe":"true","job Type":"Contrato","apply Name":"Apply Now","zsoid":"664728484","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Tecnologà a"},{"field Label":"Work Experience","uitype":2,"value":"1\-3 años"},{"field Label":"City","uitype":1,"value":"Isla"},{"field Label":"State\/Province","uitype":1,"value":"Puerto Rico"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"00936"}],"header Name":"Information Technology Engineer","widget Id":"451563000000072311","is JobBoard":"false","user Id":"451563000000195003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"451563000002054102","FontSize":"12","google IndexUrl":"https:\/\/psdincpr.zohorecruit.com\/recruit\/ViewJob.na?digest=.AaMNETH9vCrdycgPVjmjsBWQAwc2U0NtH1vsE8AMsU\-&embedsource=Google","location":"Isla","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}

Job Description Department Technology Department Location 342 San Luis St., Suite 304, San Juan, PR 00920 Position Computer Technician - IT Reports to Gonzalo Quezada Title Systems Engineer Position type: Full time Part time Contract In house Shift hours: 40 weekly Operating: Monday to Sunday: Rotating Extent No extent General purpose Provide assistance in the correct installation, maintenance and operation of all technological resources, and ensure the effective, timely and continuous delivery of technical and user support services to the different areas of the company, maintaining a focus on quality, work in team and customer service. RESPONSIBILITIES AND COMPETENCES - Respond to queries that are generated by clients or employees of our institution. - Manage the networks and the technological equipment that is owned within the institution, with the aim of providing a quality service and optimizing the tasks that are developed. - Create or manage the virtual platforms that exist in the company and the users or emails that are used for work. - Provide preventive maintenance to the equipment that is used for the institution's work and reduce risks in them. - Manage the network of internal servers that are owned. - Create manuals that determine the performance of the devices that are available in the company. - Create an inventory of the products that are served by the technical support area. - Create backup copies in the areas that need it and keep the computer virus-free and out of danger. - Manage the internet connectivity and telephone services of the company. - Develop training with basic aspects for the institution's staff. - Any other task designated by your supervisor or immediate manager, not limited to the aforementioned. WORK EXPERIENCE REQUIREMENTS - Experience in support work (HelpDesk) - Experience with computer hardware work. - Basic knowledge of networks (Troubleshooting (Ping, trace) to be able to identify connectivity problems) - Trained to work under pressure and able to respond to high volume of work. - Ability to work in a team. - Good verbal and written communication, interpersonal and problem solving. Academic requirements - University or technical studies in the computer science area. DEMANDS - I work mostly seated for approximately 7 to 8 hours to be able to successfully fulfill essential functions - Exposed to use of computerized equipment at all times to perform its functions - Vision, speaking and listening are required to perform their functions and capable of being understood - Be available to work overtime in cases of operational need that may be required - Travel requirement if necessary, to the Dominican Republic facilities APPROVED by Maria Miranda De Jesús Title HR & Finance Director Employee sing Date Affirmative Action Plan Statement / Equal Employment Opportunity Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training. Insight Communications, Corp. 342 San Luis St., Suite 304, San Juan, PR 00920 Tels. ************, ************, ************ Fax. ************ Monday to Sunday, rotative schedules. 40 hours per week.

Title Specialist I, Technical Support Customer Success Reports To Customer Support Manager We are looking for a dedicated Specialist I, Technical Support to join our Customer Success Department and serve as the primary contact for new and existing merchants who require technical and financial support. This role is crucial in delivering a "white-glove" experience to our clients by providing frontline customer support, entry-level troubleshooting, and ensuring merchant processing is secure and reliable. The ideal candidate will be highly organized, proactive, and committed to providing excellent customer service. What we're obsessive about: * Customer Satisfaction: Providing timely and effective solutions to merchants while maintaining a high level of service quality. * Technical Troubleshooting: Accurately diagnosing and resolving merchant processing issues to ensure seamless transactions. * Proactive Problem-Solving: Identifying common customer concerns and offering strategic solutions. * Collaboration & Communication: Fostering strong relationships with merchants and internal teams to improve service efficiency. Duties and Responsibilities: * Customer Support & Issue Resolution: * Answer inbound calls from the IVR system and assist merchants with their inquiries. * Provide support to new and existing customers experiencing processing issues. * Troubleshoot (entry-level) technical issues remotely and onsite as needed. * Ensure a smooth and efficient resolution process while maintaining a customer-focused approach. * Technical & Financial Assistance: * Assist merchants with account setup, financial inquiries, and bank account reconciliations. * Guide customers in understanding and using the platform effectively. * Maintain accurate records of merchant interactions and follow up on outstanding issues. * Operational Efficiency & Organization: * Organize and prioritize multiple work assignments while maintaining accuracy. * Adapt to evolving business needs and workflows efficiently. * Ensure compliance with security protocols to safeguard merchant transactions. * Perform other related duties as assigned. Qualifications: * Associate degree or equivalent experience in Computerized Information Systems, Computer Science, or a Technical Support environment. * Some relevant experience in computer technical support (onsite technician experience is a plus). * Background in customer service and/or a call center environment. * Bilingual proficiency in English and Spanish (both written and verbal communication skills required). * Strong organizational and time management skills. * Effective problem-solving and analytical thinking abilities. * Self-motivated, detail-oriented, and team player with strong interpersonal skills. * Adaptability, flexibility, and resourcefulness to handle shifting demands. * Outgoing personality with the ability to work with diverse individuals and businesses. * Willingness to learn new skills and stay updated in a fast-paced industry. Working Conditions: * On site: 8-hour shift. * Extensive desk-based work, including prolonged periods of computer use and administrative tasks. * Frequent interaction with merchants, venders, sales representatives and internal teams. Travel * NA Job Classification * Non- Exempt Equality: At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at *************. Compensation and Benefits Our compensation reflects the cost of labor across various geographic markets, including Puerto Rico. Actual compensation may vary based on factors such as location, skills, experience, and role-specific responsibilities. Additional forms of compensation - including incentives or bonuses - may also be included in the total compensation package. We provide a full range of benefits to support your health and wellbeing, including medical coverage, financial resources, and additional support tools to help you succeed. Note to Agencies: Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description Ubicacion: Guaynabo As an Entry Level Rol - IT Help Desk Technician, you will support Alivia Health's Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues. Key Responsibilities: Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations. Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals. Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations. Assist other neighboring areas with workload as needed. Maintain and meet service level agreements (SLAs). Work Schedule & Availability: Standard day shift with possible weekend and holiday rotations. On-call availability for weekday evenings and high-severity onsite service calls. Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off. Minimum Requirements: Bachelor's degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience. Equal Opportunity Employer F/M/V/D

An Information Technology Specialist is responsible for managing and maintaining the computer systems, networks, and software used by an organization. They troubleshoot any technical issues that arise, implement security measures to protect data, and provide guidance and support to staff members who need assistance with technology-related issues. They also oversee the installation and upgrading of hardware and software, as well as the maintenance of servers and databases. The IT Specialist stays up to date on the latest technology trends and developments in order to ensure the organization remains competitive and efficient in their use of technology. Education: Associate or Bachelor's degree in a computer-related field with 3 years of related experience. Minimum Years of Experience: 3 years in related experience Certifications (Optional): CompTIA Network+ (Plus) Required Technologies Experience: Microsoft Office Firewall configuration, management, and monitoring Antivirus configuration, management, and monitoring Security alerts monitoring Security hardening VPN & Policies configuration and maintenance WAN maintenance and monitoring Firmware updates, hotfixes, patches, and related apps Network equipment (firewalls, switches, routers, fiber connection, telecommunication redundancies, velocity, and circuit quality) configuration and administration VMWare / Hyper-V virtual environment Microsoft Server 2016, 2019, and 2022 Windows OS (Windows, 10 & 11) Microsoft Office 2016, 2019 and 36 Equipment inventory management Ticketing system Interpersonal Skills: Good verbal and writing communication skills Good teamwork player Proficiency in English Fast learner Positive attitude Availability to work after hours Work under pressure Proactive

Job Description Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services. We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position: CQV Technical Support - SME Evaluate current manufacturing process control strategy. Develop qualification/validation strategy. Serve as SME to develop and execute qualification packages. Revise and approve qualification documents. Develop sampling plan to be executed during equipment qualification/validation activities. Lead/Facilitate Quality Risk Assessment (RA) Lead and/or participate on triage activities. Own change controls supporting the projects. Review and revise manufacturing instructions and SOPs as applicable to start-up of new equipment Qualifications: Bachelor's Degree in Science or Engineering. Minimum of 7 years of experience in direct pharmaceutical, medical device or biotechnology industries. Experience in direct process / manufacturing areas. Must be fully bilingual (English / Spanish) with excellent oral skills. SME in the Computer System Development Life Cycle (SDLC) Technical Writing skills and investigations processes. Available to work extended hours, possibility of weekends and holidays.

The IT Security Analyst plays a key role in safeguarding the organization's digital assets and ensuring information systems' confidentiality, integrity, and availability. In addition to monitoring, analyzing, and responding to security incidents and threats, the position oversees access control measures and manages permissions for the organization's corporate domain and applications. Collaborating with cross-functional teams, the IT Security Analyst assesses risks, implements security controls, and ensures compliance with industry standards and regulations. ESSENTIAL ROLES AND RESPONSIBILITIES User Account Management : Configure and manage user accounts, permissions, and access rights within the organization's IT systems, applications, and network resources. Access Control Inventory: Maintain a comprehensive inventory of all user permissions granted across various IT systems, applications, and network resources. Compliance Support: Support compliance efforts by ensuring user permissions management practices align with regulatory requirements, industry standards, and internal policies. Security Monitoring: Monitor security event logs, alerts, and notifications generated by security systems such as SIEM, IDS/IPS, and endpoint protection solutions. Incident Detection and Investigation: Detect, analyze, and investigate security incidents and anomalies identified through monitoring activities. Threat Intelligence : Utilize threat intelligence feeds to stay ahead of emerging threats and provide actionable recommendations for risk mitigation strategies. Security Controls Implementation : Support implementing security controls, policies, and procedures. Remediation Planning : Assist in implementing remediation plans based on findings from various security assessments. Risk Mitigation : Based on data analysis, research, and emerging technologies, provide recommendations for mitigating information security risks and improving security controls. Collaboration : Collaborate closely with team members to solve security-related issues and improve overall security posture. Other Responsibilities : Perform other job-related duties as assigned. EDUCATION & PROFESSIONAL EXPERIENCE Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. 2-4 years of hands-on experience in IT Security roles. Experience with security tools such as SIEM, Firewalls, Endpoint Protection Solutions, and permission management. Experience working in a highly regulated industry. (preferred) LICENSURE / CERTIFICATION Technical certifications such as Security+, CySA+, Network+ or equivalent are preferred. PROFESSIONAL COMPETENCIES Skills: Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues. Strong communication and interpersonal skills to provide effective technical support and collaborate with stakeholders. Ability to manage multiple tasks, prioritize, and meet deadlines in a dynamic environment. Strong, structured, process-driven, and analytical skills. Demonstrate skills in building relationships within departments and between departments. Good research skills. Knowledge: Familiarity with IT Security frameworks (e.g., NIST CSF, CIS Controls) Proficiency in Microsoft Office: Excel, Word, Access, and Microsoft Outlook. Excellent knowledge of Customer Service best practices. Strong knowledge of computer hardware, software, and networking principles. Technical research and development knowledge are desired. Fluency in spoken and written Spanish and English. Abilities: Understand existing and emerging technologies. Understand business practices, approaches, organization, politics, and culture. Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables. Demonstrated ability to communicate ideas clearly and concisely to leadership. Ability to work well as a member of a team or alone. Willingness to take ownership of problems and follow through to completion. Ability to prioritize and manage time. Arrive at work promptly and consistently. Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective. PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk. The position requires that the weight be lifted, and force is exerted up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. ENVIRONMENTAL AND WORKING CONDITIONS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work. PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans