Information systems technician jobs in Montgomery, AL - 230 jobs

The Residential Support Specialist is responsible for ensuring safe and proper conduct in the residential program, conduct room inspections, bed checks and respond appropriately to emergency situations to participants who are living in a residential addiction treatment program. This is the perfect job for an individual who has compassion to provide residential support, supervision, and medical assistance to clients. The facility is located in Montgomery, AL. Requirements Bachelor's degree preferred. CRSS a plus for individuals in recovery. MAC certification eligibility required within 30 days of hire.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Are you passionate about delivering exceptional technical support and solving complex challenges? TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness Portfolio, encompassing the Cargo and Personnel Movement (CPM) Systems, ensuring seamless operations during regular business hours and offering reliable “on-call” assistance after-hours. If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate issues, we want to hear from you. Join TechFlow Inc. and be a vital part of our mission to provide outstanding technical support and service excellence. Key Responsibilities Deliver comprehensive technical assistance for the Enterprise Logistics Readiness Portfolio and Cargo Personnel Movement Systems. Provide expert Tier II and III support to resolve complex technical issues, troubleshoot system problems, and ensure high-quality service delivery both during business hours and through on-call after-hours support. Monitors discrepancy reports as tracked in approved tools to provide possible workarounds and improvement to assist field users. Documents problem resolutions on both functional and engineering solutions, and provide a monthly analysis report that includes metrics on trouble call data, trends, and a cumulative analysis. Develop and maintain problem resolution solution sets on all fielded/identified software defects. Researches software, documentation, procedural problems, and network related connectivity issues and provides coordinated resolution to the requester and/or requesting agency. Writes query scripts to retrieve information and provide reports as needed. Review and provide inputs to software designs. Assists in identifying and troubleshooting SDC compatibility issues with CPM FoS. Supports Help Desk Level II escalations to Level III. Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the government to resolve operational issues. Requirements High school diploma or GED Required years of experience as detailed below. General work experience may be substituted for education. Junior level: HS + 4 years of experience or Bachelor's + 1 year of experience. Journeyman level: HS + 8 years of experience, BS + 3 years of experience. Senior level: BS + 7 years of experience, MS + 3 years Proven experience with Tier II and III support, including proficiency in troubleshooting hardware and software issues, operating systems, and network configurations. Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical users. A customer-focused mindset with a commitment to delivering high-quality support and ensuring user satisfaction. Experience with the following tools: Jira, Jira Service Management, Confluence, Remedy, Microsoft Office Suite. Certifications: (411) Technical Support Specialist-Intermediate per DoD 8140.03M; Active DoD Secret Clearance, US Citizenship is Required. Desired Qualifications Knowledgeable in DoD cargo movement and transportation processes. Knowledgeable in AF vehicle fleet management and operations processes. #techflow Benefits Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as DreamWorks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government's most demanding mission and business challenges. Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better. TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration. TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace! Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines) 401k plan with Roth option. Eligibility for an employer match. Immediate vesting Paid time off Holidays - 11 paid holidays per year Comprehensive medical, dental, and vision plans Company-paid Life & AD&D insurance plan Employee Assistance Program Wellness Resources Company-paid training and development program Voluntary benefits include: Life & AD&D Insurance for employee, spouse, and children Short-term and long-term disability (per plan guidelines) Legal Shield and Identity Theft protection plans Pet Insurance

Serves as an Information Assurance and Cloud computing SME with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (Current versions). **Primary Duties and Responsibilities** + Google Cloud Platform (GCP) Service Management + The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to work independently with substantial cloud computing security knowledge. + The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across all of the different deployment and service models, and derivatives). **Other Duties and Responsibilities** + Investigates computer and information security incidents to determine extent of compromise to national security information and automated information systems. + Defines security objectives and system-level performance requirements. + Researches and stays abreast of tools, techniques, countermeasures, and trends in computer network vulnerabilities. + Configures and validates secure systems, tests security products/systems to detect computer and information security weaknesses. + Maintains the computer and information security incident, damage and threat assessment programs. + Responsible for the formal Security Test and Evaluation (ST&E) required by each government accrediting authority through pre-test preparations, participation in the tests, analysis of the results and preparation of required reports. + Involved in the periodic conduct of a review of each system's audits and monitors corrective actions until all actions are closed. + Designs, develops, or recommends integrated system solutions ensuring proprietary/confidential data and systems are protected. + Involved in the establishment of strict program control processes to ensure mitigation of risks and supports obtaining certification and + accreditation of systems. + Reviews processes and security protocols and makes recommendations for increased cyber security protection. **Minimum Qualifications** + Bachelor's Degree in Computer Science or a related field. + The CCS must be well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas. The six domains include: + Architectural Concepts & Design Requirements + Cloud Data Security + Cloud Platform & Infrastructure Security + Cloud Application Security + Operations + Legal & Compliance Minimum Qualifications: + Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience + DOD IA experience + Experience in assessing IA Controls and conducting C&A reviews for large, complex Information systems **Security Clearance** + Active Secret level clearance + Sensitivity Level: IT-I Critical Sensitive **Certifications:** + Computing Environment: IAT II or IAT III (Security+ or similar) + 01-M Baseline Certification: One of the following Azure or AWS cloud-based certification per DLA Approved CE list + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate **Other Job Specific Skills** + Must be able to communicate effectively and clearly present technical approaches and findings. + Exercises a limited degree of latitude in determining technical objectives of assignments. + Excellent attention to detail. + Must be able to balance multiple tasks simultaneously. + Advanced knowledge of encryption, vulnerability assessment, penetration testing, cyber forensics, intrusion detection, and incident response and remediation. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $80,200 -$142K EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Serve as the 1st Point of Contact for clients and customers Perform general troubleshooting with customer via phone or email contact Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system Route unresolved tickets to appropriate Tier 2 staff Follow-up and update clients/customers and internal teams as appropriate Follow, review, and update all Service Desk procedures. Limited systems administration work Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities. Resolve, escalate, and track customer service tickets through to resolution Skills Required: 1 year Service/Help Desk experience General knowledge of troubleshooting and Tier 1 application support Great customer service skills Excellent communication skills both written and verbal Good understanding of computers, operating systems, Office 365, and various technology products Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.G. Wireframes/ mockups/ prototypes/ report design etc.) Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up Skills Preferred: Knowledge of Ivalua Procurement application Knowledge of CGI Advantage application Knowledge of CGI HRM application Experience with support or configuring ERP style applications Two years of experience in troubleshooting and installing business and/or Government applications software Education: High school diploma with 1 year troubleshooting software (IT Tech) Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

used by various agencies throughout the state. This is fully functional technical support work assisting end-users in more complex aspects of information technology. Employees in this class are responsible for resolving PC hardware & software issues, telecommunications device issues, hardware & software installation, and remote maintenance related issues that have escalated from the Technician I level. Incumbents in this class perform moderate to more complex and technical work, involving collaboration with IT staff in various divisions or functions.

PAY: $25.50/hour WORK SCHEDULE: 7:30 AM - 4:30 PM BENEFITS: Available first day of hire PRIMARY FUNCTION: Under direction of the department Supervisor/Manager, responsible for delegating tasks to ensure production goals are met and work is performed in compliance with Company policies and Federal and State regulations (i.e. USDA, OSHA, etc.) while achieving the highest level of productivity and maintaining customer specifications and satisfaction. Under the management and direction of the Maint Dept. this a support role to the Corp Field IT Tech. RESPONSIBILITIES AND TASKS: Present on the floor at startup for Further Processing. Includes assisting setting up equipment and ensuring all IT related equipment is functioning properly at beginning of shift. Maintain Scale Labeling Computer stations (SLC) which includes: Calibrating pack out scales, troubleshooting Label printers, troubleshooting windows 11 industrial HMI computers, replacing loadcells, installing application software, troubleshooting with vendors and other technicians for unforeseen issues, proactive approach to harsh environment and how to better the process in the production area. Troubleshooting Cat 5/6 data cables for industrial setting networking. Troubleshooting multi-mode fiber and identifying network blackout causes with Corp. Field IT Tech. Maintain department wireless devices such as scan guns and tablets. Corp IT has uniformed this image for these devices the tech will simply maintain the updates on each device, ensure the device is working properly, work with the Field Tech to replace or roll out new units as needed. Assist Field IT Tech: with end user support for 50-100 win 11 computers along with printers, monitors, wireless AP's, cellular devices, networking blackouts, Laptops, tv installations, and other reported help calls. Under the direction of the Supervisor assist with coordinating the work of personnel and enforcing company policies, procedures, food safety guidelines and GMP procedures etc. Understand the daily production requirements, set up line(s) and deploy personnel to ensure adequate tools and staff are available to meet production requirements prior to shift start Understand and perform all functions of the assigned area and act as back-up for personnel in event of absences or breaks Gather and accurately record data and create reports (i.e. departmental reports, attendance/staffing, yields, etc.); disseminate to appropriate personnel as required Train/ cross-train employees in departmental processes and procedures Identify and communicate opportunities for process optimization (throughput, waste reduction, product quality, ergonomics, etc.) and/or reduce/eliminate repeat deficiencies (i.e. hold product, accidents, downtime, etc.) Participate in the implementation of process improvements, help monitor improvement metrics and provide input on unfavorable trends Actively participate in departmental meetings Follow and promote all safety initiatives helping to maintain a zero accident culture Learn and understand departmental goals; work corroboratively with other departments/shifts to meet or exceed objectives Perform additional duties as assigned EDUCATION and CERTIFICATIONS: High School diploma or equivalent EXPERIENCE AND SKILLS: Minimum six (6) months relevant experience; experience within a manufacturing setting preferred Mechanically inclined with standard hand tools Computer Windows 10 or 11 OS preferred but not required. Need to be able to navigate Android and Apple devices Installing/Troubleshooting Computer hardware such as monitors, PC's, Switches, AP's, Tablets, Scan Guns, ETC. Preferred not required Willing to learn new systems and not be complacent in a fast-paced industrial environment Meet with Contractors/Vendors for scheduled work at the facility and place help tickets as needed Need to have a Positive/Supportive attitude to help resolve end user challenges Demonstrated leadership skills with the ability to effectively communicate in English, both verbal and written, in a timely and professional manner; ability to communicate in multiple languages preferred SAFETY REQUIREMENTS: Follow and ensure others follow departmental and company safety policies and programs Wear required protective equipment in all areas where mandatory PHYSICAL REQUIREMENTS: Ability to work non-standard or extended shifts including nights, weekends, and/or holidays as needed Ability to stand and/or walk throughout shift May be exposed to heat (99ºF, 37ºC) and cold (45ºF, 4ºC) Exposure to wet and/or dusty environment Work around live and/or raw animal odors We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Help Desk Technician (HDA) FAS The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations. Responsibilities: ▪ Provide help desk support for all supported applications via phone/email. ▪ Troubleshoot/diagnose customer technical issues using all available resources, ▪ Collect necessary information from customers to effectively escalate unresolved issues if needed. ▪ Thorough documentation within Remedy Ticket Management System. ▪ Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail. ▪ Maintain current knowledge of relevant technologies. ▪ Additional responsibilities as assigned by management. Required Skills/Abilities: ▪ Two + years providing effective customer service or help desk support to external customers. ▪ Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software. ▪ Excellent communication and problem-solving/trouble shooting skills. ▪ Willing to work overtime, holidays, and weekends when necessary. ▪ Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance. ▪ Excellent verbal and written communication skills. ▪ Excellent interpersonal and customer service skills. ▪ Excellent time management skills and attention to detail. ▪ Ability to prioritize tasks and to delegate them when appropriate. ▪ Ability to function well in a high-paced and at times stressful environment. ▪ Strong analytical and problem-solving skills. Desired Skills/Experience: ▪ Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience. ▪ Experience using/supporting one or more of the below systems: ▪ Business and Enterprise System Product Innovation (BESPIN) applications ▪ Cargo Movement Operations System (CMOS) ▪ Logistics Module (LOGMOD)

This exciting role as a Technical Support Analyst will be responsible for rendering assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues. WHAT YOU'LL DO Have a working knowledge of technical product specifications and water heater fundamentals and be able to communicate this information to the caller. Provide verbal and written technical assistance to customers having product service, installation, repair and general product questions, while recording and follow-up incoming calls on the company database. Exhibit a basic level of diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers. Explain and interpret warranties to customers as they apply to products. Utilize system tools to determine water heater cross-references, sizes and types as requested by callers. Qualifications WHAT YOU NEED High school diploma or general education degree (GED ) Basic Computer Data Entry Skills (Will be Assessed) Ability to read, write, and comprehend technical instructions, short correspondence, and memos Ability to carry out instructions furnished in written, oral, or technical diagram form Must have excellent problem solving skills for technical products or show a strong propensity for solving technical problems Must be able to work weekends, staggered shifts, and holidays HOW TO STAND OUT Field experience servicing either electric or gas appliances--water heaters Customer service related experience in a call center providing technical support Bilingual in French/English or Spanish/English

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Description Job Title: Customer Support Technician Duration: 2 months with likely extension up to further 2 years Work Location: Montgomery, AL Interview methods: Phone/Skype/F2F Required Skills: Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. This reports directly to the Support Services Supervisor of Desktop Support, and serves as the first tier OIT Desktop Support to assist State Agencies with any issues (hardware, software, network). They are expected to respond efficiently and effectively to Service Desk tickets from OIT end users which are received by phone, email, or walk in and either resolve the issue or elevate the issue to the appropriate tier-2 level support if necessary. This position is required to accurately record all resolution steps to the current tracking software with a complete description of the problem, end user contract information, organization, resolution, and any other attributes required to support future end user queries. Skills Required Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. In general, follows documented procedures and checklists. Microsoft/Windows OS/MAC OS/Apple product Installation and basic troubleshooting of software and hardware issues. The ability to troubleshoot in a timely manner and follow written instructions. CompTIA A+ break/fix field related experience in a desktop support role from initial set-up to finished product. Excellent interpersonal skills and the ability to communicate with others in a positive professional manner. Familiar with Active Directory, virtual environments, storage area servers/networks, LAN/WAN, MS Exchange, MS SharePoint and Office 365. Qualifications Skills Preferred: Experience Required: Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills. Education Required : Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. CompTIA A+ Additional Information *** Local candidates strongly preferred****

SUMMARY/OBJECTIVE The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security systems. The IT Support Specialist II is expected to resolve escalated technical issues, contribute to system stability, and support project implementation under the guidance of supervisor personnel. ESSENTIAL DUTIES & RESPONSIBILITIES Provide Tier 2/Tier 3 technical support for escalated helpdesk tickets, including hardware, software, and network-related issues. Assist with system and network administration tasks, including user account management, patching, inventory management, and routine maintenance. Perform advanced troubleshooting for workstations, servers, switches, firewalls, printers, and enterprise applications. Monitor system and network performance, escalating critical issues to supervisors as needed. Participate in IT infrastructure projects (system upgrades, network enhancements, migrations, etc.). Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Collaborate with helpdesk staff to provide training and mentorship, raising the overall skill level of the support team. Ensure compliance with IT policies, security best practices, and company standards. Perform other related duties as assigned. QUALIFICATIONS Strong troubleshooting skills across hardware, software, and networking. Familiarity with virtualization (VMware/Hyper-V, vCenter, etc.), backups, and endpoint security tools (EDR). Excellent communication and customer service skills. Background in Cybersecurity threats and prevention preferred. Experience with APIs a plus. Industry certifications (CompTIA Network+, Security+, Microsoft, Cisco CCNA) preferred but not required. EDUCATION/EXPERIENCE Required: Associate's degree in information technology or related field, or equivalent hands-on experience. 2-4 years of IT support experience, including exposure to Windows Server, Active Directory, Office 365, and networking fundamentals. Preferred: Bachelor's degree in information technology or related field Experience within a manufacturing setting. OTHER SKILLS & ABILITIES Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of the job the employee works in a manufacturing environment and may be exposed to fumes or airborne particles, moving mechanical parts and vibration. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision and ability to adjust focus. WORK AUTHORIZATION This position requires compliance with the Export Administration Regulations (“EAR”). Must be a “U.S. Person” as defined by all pertinent regulations and are required to show proof substantiating this upon being hired. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.

SUMMARY/OBJECTIVE The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security systems. The IT Support Specialist II is expected to resolve escalated technical issues, contribute to system stability, and support project implementation under the guidance of supervisor personnel. ESSENTIAL DUTIES & RESPONSIBILITIES Provide Tier 2/Tier 3 technical support for escalated helpdesk tickets, including hardware, software, and network-related issues. Assist with system and network administration tasks, including user account management, patching, inventory management, and routine maintenance. Perform advanced troubleshooting for workstations, servers, switches, firewalls, printers, and enterprise applications. Monitor system and network performance, escalating critical issues to supervisors as needed. Participate in IT infrastructure projects (system upgrades, network enhancements, migrations, etc.). Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Collaborate with helpdesk staff to provide training and mentorship, raising the overall skill level of the support team. Ensure compliance with IT policies, security best practices, and company standards. Perform other related duties as assigned. QUALIFICATIONS Strong troubleshooting skills across hardware, software, and networking. Familiarity with virtualization (VMware/Hyper-V, vCenter, etc.), backups, and endpoint security tools (EDR). Excellent communication and customer service skills. Background in Cybersecurity threats and prevention preferred. Experience with APIs a plus. Industry certifications (CompTIA Network+, Security+, Microsoft, Cisco CCNA) preferred but not required. EDUCATION/EXPERIENCE Required: Associate's degree in information technology or related field, or equivalent hands-on experience. 2-4 years of IT support experience, including exposure to Windows Server, Active Directory, Office 365, and networking fundamentals. Preferred: Bachelor's degree in information technology or related field Experience within a manufacturing setting. OTHER SKILLS & ABILITIES Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of the job the employee works in a manufacturing environment and may be exposed to fumes or airborne particles, moving mechanical parts and vibration. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision and ability to adjust focus. WORK AUTHORIZATION This position requires compliance with the Export Administration Regulations (“EAR”). Must be a “U.S. Person” as defined by all pertinent regulations and are required to show proof substantiating this upon being hired. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.

Job DescriptionSalary: Helpdesk Technician I-II Montgomery, Alabama Job Title: Helpdesk Technician I-II Field Assistance Service (FAS) Program Must have an ACTIVE Secret-Level clearance Overview 3 Squared Technology Group is seeking a highly qualified Help Desk Technicians to join our dynamic team on the Field Assistance Service (FAS) Program in Montgomery, AL. The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to fill a myriad of different positions within the FAS Team. These positions will include Team Leads, Shift Leads, Trainers, Technicians and Managers. FAS Team members will be expected to work to support 24-hour operations including day, swing and mid shift work schedules. RequiredQualifications: Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. 2-4 Years of telephone customer service or help desk experience. Familiar with Ticketing Software (i.e. Remedy). Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software. Excellent communication, business analytical and problem-solving/trouble shooting skills. Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally. Strong English language skills (both written and verbal). Willing to work overtime, holidays and weekends when necessary. Must be a US Citizen, and currently possess an ACTIVE Secret-Level clearance and ability to maintain such clearance. Experience with one or more of the following programs is desired: Automated Civil Engineer System (ACES) Air Force Equal Opportunity Network (AF EONET) Aviation Resources Management System (ARMS) Cargo Movement Operations System (CMOS) Logistics Module (LOGMOD) Online Vehicle Interactive Management System (OLVIMS) Air Force Way (AFWay) Air Force Portal Essential duties and responsibilities include, but are not limited to: Provide help desk support for all supported applications via phone/email. Serve as the initial contact for reporting technical issues and answering questions regarding field user issues. Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources. Effectively implement the steps found in available resources by following the instructions to resolve field user issues. Escalate unresolved issues to Team Leads. Clearly and thoroughly document requests for assistance in ticket management system, and track incidents through to resolution/escalation (per client guidelines). Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner. Maintain current knowledge of relevant technologies as assigned. Additional responsibilities as assigned by management. Provide guidance and work mentorship to less-experienced technicians. Additional Information: Must obtain and maintain a Secret level security clearance Must maintain DOD 8570 required certification, CompTIA Security+ or equivalent Must be able to work onsite as needed at government or contractor facility locations Must be compliant with DOD vaccination policies Company Benefits: Competitive health care package, vision, and dental, training expense, competitive PTO and Holidays. 3 Squared Technology Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Job Title: Information Systems Administrator, Journeyman Crossflow Technologies, Inc. is seeking an Information Systems Administrator, Journeyman located at Maxwell Air Force Base-Gunter Annex in Montgomery, AL, within the AFLCMC/GB Business and Enterprise Systems Directorate (BES), to support the DCAPES Logistics Feasibility Analysis Capability (LOGFAC). The LOGFAC system provides the Warfighter with an accurate assessment of the Air Force War Reserve Material (AF WRM) stockpile, aircraft consumable/non-consumable requirements based on Wartime Aircraft Activity, the Air Force Wartime Consumable Distribution Objective, and shortfalls/overages. It is a mathematically intense application enriched with complex algorithms that produce feasibility assessments for executing plans. The system produces associated cost estimates for wartime requirements. LOGFAC supports planning, execution and monitoring of forces, equipment and supplies during peacetime, contingency situations, periods of national crisis, and both limited and global war. As an Information Systems Administrator your duties will include the following, but are not limited to: * Provide support and assistance in the management and operations of program related network systems. * Providing system administration of Network, Web, and/or communication systems including Local Area Network (LAN) and Wide Area Network (WAN) systems involving network security; * Preparing technical implementation plans that provide integrated solutions including actions, milestones, timelines and critical paths required for complete solutions; * Performing the daily activities of configuration and operation of business systems which may be mainframe, mini, client/server, or cloud based; * Optimizing system operation and resource utilization; * Performing system capacity analysis and planning; and, * Experience using any, or all, of the following tools: Checkmarx, SonarQube, Jira, Confluence, Jenkins, Bitbucket * Update, monitor, and manage information in systems for the program office * Serve as the first point of contact for resolving or escalating issues relating to hardware, software, network, and other issues of computer end users * Strong experience with CI (Continuous Integration) and CD (Continuous Deployment) methodologies with Jenkins. * Troubleshoot user identified deficiencies; validate developer delivered deficiency corrections * Provide hands-on support of the operationally fielded LOGFAC instances supporting test, and production residing in the Amazon Web Services (AWS) Cloud in IL4 and IL6 * Collaborate with development team to implement infrastructure requirements and resolve issues * Configured security group for EC2 Window and Linux instances * Monitor system performance and optimize system operations and resource utilization * Deploy terraform images to IL6 using Jenkins CI/CD pipeline * Experience working with Linux OS (Red Hat), file locations, maneuvering through Linux based directory file structures * Upgrade servers with the latest releases of software packages/patches and RPM packages on Linux servers * Perform database-specific monitoring of processes, file changes, and distributed database links * Manage AWS EC2 instances as required * Process LOGFAC weekly and annual Interface files using Linux, AWS S3 and SQL Developer in IL6 * Perform application monitoring and rotate SSL certificates as required * Create, unlock and remove user accounts as required * Provide support for preparation of technical implementation plans for emerging LOGFAC releases * Serve as the first point of contact for resolving or escalating issues relating to hardware, software, network and other issues end user's experience * Aid users in accessing and using the LOGFAC application * Amazon Web Services (AWS) experience with EC2, ECS, CloudWatch, S3, RDS, CLI, Load Balancer, Bastion Host and IAM. Required Qualifications: * U.S. Citizenship * Bachelor's or Master's Degree in a related field and at least three years of experience in the respective technical/professional discipline being performed, three of which must be in the DoD OR * Seven years of directly related experience with proper certifications, five of which must be in the DoD. * CompTIA Security+ Certification (or higher) * Must have and maintain a Secret level security clearance. Preferred Qualifications: * Cloud experience (OCI) * Atlassian Tool suite * Agile Development methodologies * ServiceNow Schedule: (M-F; 8-5) Work Location: - Onsite Travel: Relocation Assistance Available: No Position Contingent Upon Award of Contract: No Equal Opportunity/Affirmative Action Employer: Crossflow ensures that employment decisions and personnel actions are administered fairly, equitably, and in compliance with the federal, state, and local laws and regulations governing EEO and personnel management. All qualified individuals will receive consideration for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Why Crossflow? Crossflow Technologies is proud to offer such wonderful benefits and perks to our employees; however, we feel the biggest perk is our company culture. We harbor a culture that extends down to the individual level by hiring people who understand and embrace our company values. Values like fervently protecting work-life balance and celebrating the achievements of others. To help guide and shape this environment, we strive to solicit feedback as frequently as possible through direct conversations and anonymous input. We take great pride in the fact that we've won the Best Places to Work award for the past four years - particularly when paired with having made the Inc. 5000 list for growth the same four years. To us, this demonstrates our ability to effectively scale our culture showing that Crossflow has been and continues to be, a place that people want to be. Benefit-Eligible Employee Perks: EXCEPTIONAL HEALTH, DENTAL, AND VISION COVERAGE Crossflow is pleased to offer employees with exceptional single and family options for health, dental, and vision coverage. Payments are taken from the first two paychecks of each month. At a glance, * Health coverage choices (including an HSA) ranging from $0.00 to $146.40; * Dental coverage ranges from $4.00 to $15.00; and * Vision coverage ranges from $4.33 to $11.41. CROSSFLOW KUDOS SPOT BONUS PROGRAM We created a unique performance bonus program called Crossflow Kudos. Throughout the year, employees are nominated by other employees, company leads, and even individuals outside of Crossflow to receive additional compensation and personal recognition for their positive work. There are six broad categories in which employees can earn Kudos awards. 401(k) RETIREMENT PLAN & COMPANY MATCHING Crossflow uses Principal as our 401(k) plan sponsor. Employees can choose payroll deduction and fund investing options. Payroll deductions will begin the month following your enrollment. Crossflow matches 100% of the first 3% of compensation, plus 50% of the next 2% of compensation. HIGHER EDUCATION ASSISTANCE PROGRAM Crossflow offers education assistance to benefit-eligible employees for degree programs at their director's discretion. Crossflow feels that a well-rounded education, even outside of an employee's current role, can enhance an employee's skillset and increase the company's value. GENEROUS PTO ACCRUAL & FLEXIBLE LEAVE POLICY Crossflow currently grants 11 federally observed paid holidays. In addition to these holidays, Crossflow offers a minimum of 2 weeks of paid time off (PTO) to all full-time employees. Employees may utilize PTO for any reason (sickness, vacation, personal day, etc.) and can carry over a maximum of 120 hours from year to year. Many employees are authorized to work additional hours within a normal, forty-hour pay period. This approval is included in the employee's offer letter for employment. These extra hours may be banked for compensatory (comp) time off. PAID PARENTAL & BEREAVEMENT LEAVE To help our employees be present with family during major life events, Crossflow provides additional PTO. We offer varying types of paid Parental Leave to aid birthing, non-birthing, and adoptive parents transition into parenthood. Crossflow also recognizes the importance of supporting employees who endure a death in their family by providing up to 5 days of paid Bereavement Leave a year. PROFESSIONAL DEVELOPMENT FUNDING We support employees who seek out personal or professional growth opportunities through a myriad of enabling programs to further equip themselves. Professional Development includes, but is not limited to, training courses, certificate programs, memberships to industry groups, and materials. EMPLOYEE DRIVEN COMMUNITY ENGAGEMENT We create as many opportunities as possible for employees to meet and build community. We offer monthly team bonding activities, allowing team members to assemble on a different level than at work. In addition to these gatherings, in 2021 we established Crossflow Cares, an employee-owned and operated charitable organization focused on awarding grants and providing volunteers to local non-profits. Furthermore, Crossflow Technologies is committed to serving the public by investing a large portion of our net income in the greater Huntsville/Madison County area. MENTORSHIP PROGRAM & MORALE LUNCHES The most successful people in the world always have a terrific team behind them, and Crossflow chooses to be the team behind the people, cheering our employees on to meaningful successes. Our Mentorship Program involves strategically pairing a protégé with a mentor who understands an employee's career aspirations and provides coaching towards that goal. A less structured version of this is our Morale Lunch program. We committed a portion of our budget to support our leads to meet with their team members over lunch and facilitate quality catch up sessions. The morale lunches have become a great tool for maintaining open communication and gaining insightful feedback.

Provides first line and single point-of-contact technical support to employees on a variety of issues over the phone, e- mail, or on-site. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, peripherals, telephony, and network connectivity. Major Duties and Responsibilities Provide end-user support for PCs, laptops, tablets, and mobile devices, both onsite and remotely. Troubleshoot and resolve hardware, software, and network-related issues. Perform basic LAN/WAN administration and assist with network support. Install, configure, and maintain software applications and operating systems. Support the setup and relocation of IT infrastructure for office moves or expansions. Document technical procedures, common issues, and resolutions. Provide support for printers, scanners, and other peripherals. Participate in an on-call rotation and provide after-hours support as needed. Handle confidential data with discretion and follow security best practices. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Knowledge and Skills Experience A minimum of one year up to three years of similiar experience, including preparatory experience. Education/Certifications/Licenses High school degree or GED required. Interpersonal Skills A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. ADA Requirements Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Must be able to complete complex mathematical calculations and spell accurately.

Job DescriptionSalary: JOB INFORMATION This is a permanent, full-time position with the Local Government Health Insurance Board, a state agency located in Montgomery, Alabama that administers a group health insurance program covering local government entities throughout the state. This is highly complex professional systems work in the areas of telecommunications systems, systems administration, network infrastructure, database management, and/or security & compliance. Incumbents may serve as lead workers over small teams or may provide specialized technical knowledge at the expert level. Incumbents in either role will be responsible for the highly complex assignments and are expected to be fully proficient in one or more recognized IT area. The employee may serve as a resource for technical expertise in a specialized area such as Network Operations, Virtual Servers, or Server Administration. Duties performed require a high level of technical competence. Individuals at this level are expected to stay current of new technologies to design and develop systems and solutions that will accommodate Board needs and work with Board managers to define long-range direction. MINIMUM REQUIREMENT Graduation from an accredited four-year college or university with a bachelors degree in information systems, computer science or a closely related field and Four (4) years of experience in the design, maintenance, or support of IT systems in one or more of the following specialty areas: Systems Administration Network Infrastructure (e.g., local/wide area network); or In lieu of a four-year degree, the LGHIB may consider a candidate with at least six years of equivalent work experience. JOB DUTIES AND RESPONSIBILITIES Assist in administering Windows Server environments, Active Directory, Azure cloud services, and Microsoft 365, including user accounts, groups, and security configurations through Group Policy (GPO). Support systems administration tasks for servers and desktops, including storage, backups, patching, and ensuring reliable operations. Help manage virtual server environments, including VM provisioning, snapshots, and host performance monitoring. Assist with firewall configuration and contribute to cybersecurity initiatives to protect organizational systems. Monitor and troubleshoot LAN/WAN networks under the guidance of the Network Administrator, including TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching, wireless and Cisco SD-WAN or equivalent technologies. Provide timely technical support by diagnosing and resolving IT issues for staff and end-users. Demonstrate strong organizational skills, multitasking ability, and effective communication within a team environment. Maintain accurate documentation of IT systems, configurations, and operational procedures. Research and recommend hardware and software solutions for VoIP and LAN, considering cost-effectiveness and long-term efficiency. Stay current with emerging technologies through training, certifications, and professional development. Perform other related duties as assigned. The Local Government Health Insurance Board is an Equal Opportunity Employer. Local Government Health Insurance Board Policy on Accepting College Coursework, Post-Secondary and Advanced Degrees Specific college coursework required for a job, as well as Bachelors, graduate, post graduate, and doctoral degrees will be accepted from the schools accredited by any of the six regional accreditation associations in the United States: Southern Association of Colleges and Schools (SACS) Middle States Association of Colleges and Schools (MSA) Northwest Commission on Colleges and Universities (NWCCU) North Central Association of Colleges and Schools The Higher Learning Commission (NCA-HLC) New England Association of Schools and Colleges Commission on Institutions of Higher Education (NEASCCIHE) Western Association of Schools and Colleges Accrediting Commission for Senior Colleges and Universities (WASC-ACSCU) Coursework or degrees from schools that have not been accredited by a regional accreditation association will be accepted if a regionally accredited school considers the coursework or degree to be an acceptable prerequisite for admission to an advanced degree program. Note: This policy is subject to change.

Benefits: Opportunity for advancement Training & development Support Technician (Entry-Level) | 525 Technologies About Us: 525 Technologies is an IT company that provides full solution services to schools in the Southeastern area. We are seeking a motivated Support Technician to join our team! Whether switching careers or starting your IT journey, this is a fantastic opportunity to gain hands-on experience in networking, troubleshooting, cable installation, and computer hardware. The ideal candidate will be interested in learning and growing, has a can-do attitude, and a strong work ethic. Responsibilities : Assist with low-voltage services, IT support (Tier 1 & 2), and audio-visual setups. Diagnose hardware and software issues using diagnostic tools and problem-solving techniques. Install and configure smart boards, commercial displays, and cameras. Troubleshoot and repair hardware and software issues Participate in data recovery and networking troubleshooting Provide on-site support and maintain documentation of repairs. Collaborate with a team of technicians to meet project goals. Ensure quality control and maintain inventory of spare parts. Why Join Us: Career Growth: Cross-training opportunities in Low Voltage, IT, and AV Services. Skill Development: Gain real-world experience while working with schools. Supportive Team: Work collaboratively with a team dedicated to your success. Flexible Opportunities: Perfect for recent grads or those looking to transition into IT. Qualifications: Willingness to install and run ethernet cable Comfortable using ladders and able to lift over 50 lbs. Strong troubleshooting, critical thinking, and time management skills. Positive, professional attitude and reliable transportation. Passion for technology and a willingness to learn. Skilled at managing their time efficiently, prioritizing tasks, and meeting deadlines without constant supervision. *Contract to Permanent Position Compensation: $15.00 - $17.00 per hour 525 Technologies ownership comes from a technical and problem-solving background. The founding ideas and principles are centered around the understanding, helping, and supporting customers with technical needs. Years in the making, we finally launched on May 25, hence the “525”. 525's goal is exceeding the needs of our customers. We do this by making their processes more efficient and cost-effective. Our solutions, products, and services are strategically designed to go above and beyond our mission statement, “Making technology simple”.

Job DescriptionSalary: Company Profile: Alabama Ag Credit is a financial institution that provides financing for agriculture, agribusiness and rural real estate purchases and improvements. The institution is headquartered in Montgomery with ten offices that service the lower 40 counties of Alabama. With over $1.3 billion in assets, the institution is a cooperative and part of the nationwide Farm Credit System. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelors degree in Management Information Systems or related field or equivalent experience plus three (3) to five (5) years of experience in acquiring, maintaining and deploying information technology. MUST be eligible for the DoD Skillbridge Program as an active service member of the US MILITARY. JOB PURPOSE AND SCOPE: Provides daily computer help desk support for association staff and Board of Directors. Serve as the first point of contact for users seeking technical assistance. Identifies, investigates, researches, logs and prioritizes end-user questions and problems as well as recognizing, isolating and resolving desktop computer and network system problems. Escalates issues to appropriate technical, professional, or service personnel for repairs and follows up as required. Performs a variety of moderately complex computer and local area network hardware and software support duties; works under moderate supervision. Internally, this position has frequent interaction with Association executives, Board of Directors, managers, and co-workers. Externally, contacts include a wide variety of vendors, audit teams, and industry professionals, as well as representatives from the Farm Credit Bank of Texas, our funding bank and service provider. ESSENTIAL FUNCTIONS: Monitor and respond to user requests for technical assistance. Log all help desk interactions. Diagnose and resolve desktop computer software and hardware issues including network and phone connectivity issues. Research end-user questions using available information resources. Identify and escalate issues requiring urgent attention. Assist senior-level staff or management with the IT resources planning process. Research products and coordinates with vendors to stay abreast of evolving technologies to help assist with the development of association standards for equipment purchases to complement district network needs and establish cost-effective replacement practices for periodic replacement of equipment. Assist with managing, maintaining, and inventorying the IT assets and equipment of the Association. Track and manage IT assets, including inventory, procurement, and disposal. Ensure proper documentation, licensing, and compliance with organizational policies. Perform installation/maintenance of IT hardware and software resources Maintain records and databases containing information regarding licenses, warranties, and service agreements. Offer support and training to association employees in the use of computer hardware and/or software. Acts as a liaison between association employees and FCBT (service provider) or other providers of IT training or services. Assist senior-level staff or management in developing, implementing, and enforcing IT security policy and procedures including enhancement of our Cyber Risk Management plan. Coordinate disaster recovery planning and testing and assist senior-level staff or management in developing and maintaining business continuity procedures for the Association. Assist with enhancement of electronic workflows Assist management in the planning process by determining IT resource need and alternatives. Assist management in developing and maintaining written documentation of operating procedures for the technology department. Recommends to management systems modifications to reduce user problems and inefficiencies Create and maintain technical documentation, standard operating procedures, and knowledge base articles to facilitate efficient issue resolution and knowledge sharing. Conduct training sessions or create user guides to educate employees on IT systems, best practices, and security awareness. Assist users in leveraging technology effectively. All other duties as required. COMPETENCIES: Knowledge business system software Skilled in computer hardware/systems/network Knowledgeable in security Problem solving skills/analytical aptitude Intermediate skill in MS Office Excellent communication to both technical/non-technical audiences Works under minimal supervision ESSENTIAL SECURITY AND ADDITIONAL COMPLIANCE FUNCTIONS: Help to ensure that IT resources (data, applications, and infrastructure) are kept secure from unauthorized access and use. Report any security related concerns to senior Management. Participate in ongoing security related training as approved by management. Keep informed of and follow Standards and Procedures as presented in the ITS&P and the FCBT General Computer Controls. Work with IT compliance to ensure all assigned operational compliance responsibilities are carried out in an efficient manner and report any compliance concerns to senior At the discretion of Alabama Ag Credit, position may be offered at alternate titles and other business experience may be considered relevant. AA/EOE/M/F/D/V