Information systems technician jobs in Mount Pleasant, WI

The IT Site Support Specialist is responsible for delivering hands-on technical support to end users at the site, ensuring smooth operation of IT systems and infrastructure. This role is critical in maintaining a productive work environment by providing timely troubleshooting, resolving hardware and software issues, and ensuring consistent IT coverage during all business hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Communication with Users: Provide support through different channels (phone, email, chat), maintaining patient, empathetic, and understanding communication. Customer web page: Review the details of this request to either approve or reject the registration. End User Support: Provide first-level and second-level support for desktops, laptops, mobile devices, printers, and other peripherals. Troubleshoot hardware and software issues, escalating complex problems as needed. Assist users with access, connectivity, and application-related issues. Create and manage knowledgebase articles for commonly resolved incidents. Local IT Operations: Perform hands-on support for network equipment, servers, and AV systems. Coordinate with centralized IT teams for deployments, upgrades, and maintenance. Maintain inventory of IT assets and ensure proper documentation. On-Site Coverage: Ensure IT support presence during all business hours, including coverage planning for breaks, vacations, and absences. Act as the primary point of contact for IT-related issues at the site. Collaboration & Communication: Work closely with global IT teams to align local support with company-wide standards. Partner with manufacturing engineering and operations teams to support technology needs on the shop floor. Communicate effectively with users and stakeholders to understand and resolve issues. Recommend enhancements that will increase the overall efficiency and effectiveness of the Help Desk. Compliance & Security: Follow IT policies and procedures, including data protection and security protocols. Support compliance initiatives and assist with audits as required. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities for the position. EDUCATION and/or EXPERIENCE Associate or Bachelor's degree in Information Technology, Computer Science, or related field. 5+ years of experience in IT support or helpdesk roles. OTHER SKILLS AND ABILITIES Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications. Knowledge of Microsoft Entra ID and multi-factor authentication (MFA) applications Basic knowledge of hardware, software, and networking concepts. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Eager to learn and adapt to new technologies. STRATTEC has a significant presence in Mexico; proficiency in writing and speaking Spanish is a plus

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

The Technical Support Specialist provides technical support via phone, email, and web to resolve customer issues effectively and efficiently. This role requires strong troubleshooting ability, attention to detail, and continuous learning to maintain expertise across multiple software and hardware platforms. In addition, clear and proactive customer communication is essential to ensure understanding, build trust, and deliver a positive support experience. Roles and Responsibilities Respond to customer requests in a professional, timely, and effective manner. Diagnose, replicate, and resolve software, network, and system-related issues using remote support tools. Manage and perform software installations, upgrades, and configurations. Manage and renew product license keys; maintain accurate records in CRM systems. Write and maintain end-user documentation and internal knowledge base articles. Collaborate with Engineering to escalate product defects or performance issues. Provide after-hours on-call support as needed. Contribute to product release testing and customer/internal technical projects. Maintain a high level of service and professionalism with all stakeholders. Ability to simultaneously manage several support cases. A willingness to learn and become an expert on new systems, software, and procedures. Stay current with emerging technologies relevant to ISE's solutions and customer environments. Perform other duties as assigned by management, including, but not limited to, product release testing and customer/internal project work. Qualifications and Education Requirements College degree or equivalent combination of education and work experience. Minimum 3+ years of experience in a client-facing technical support or customer product support role. Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. High attention to detail and strong organizational skills. Proven analytical and problem-solving abilities. Demonstrated ability to work independently and as part of a team. Professionalism, dependability, and a strong work ethic. Experience managing escalated customer issues, coordinating with cross-functional teams, and ensuring timely resolution. Proven experience in a customer-facing support role, such as product support, client services, or customer success, preferably in a B2B environment. Technical Skills: Minimum 3+ years of experience required Operating Systems: Proficiency in Microsoft Windows Server (2016-2025); Microsoft Office 365, exposure to IBM iSeries environments. Databases: Working knowledge of Microsoft SQL Server (2016-2022), including basic querying and data management. Networking: Understanding of TCP/IP, VPN connections, firewalls, and remote access technologies. Support Tools: Experience with remote desktop software, ticketing/CRM systems, and system monitoring utilities. Knowledge of Enterprise Resource Planning (ERP) preferred (ERP systems such as; INFOR XA, Business Central, and/or SAP) Experience with scripting and programming languages such as Python, PowerShell, SQL, or RPG for process automation, data handling, and system integrations. Experience supporting external customers with software or hardware products, including troubleshooting, training, and ongoing relationship management. Preferred Skills: Experience supporting MES (Manufacturing Execution Systems), or manufacturing-related software systems. IBM iSeries/AS400 system administration or exposure strongly preferred. Previous experience in roles such as Customer Success Specialist, Product Support Representative, or Client Services Coordinator is a plus. At Information Systems Engineering, Inc (ISE), we help manufacturers improve their business operations with proven technology solutions. Our team are experts in the solutions and technologies we sell, delivering great results to our customers. Today ISE has 3 primary product lines and solutions that we sell, implement and support: Infor XA ERP - ISE is an Infor Channel Partner and reseller of the Infor XA ERP solution. Our team has deep expertise in helping customers upgrade and implement Infor XA ERP in their businesses. We can also host and manage our customer's Infor XA environment in the cloud. IBM - ISE is an IBM partner selling IBM iSeries servers. We have staff with technical expertise to update, upgrade and optimize the IBM iSeries. In addition, we offer IBM iSeries cloud hosting and/or remote management services. MV2 MES - Our subsidiary, Paper-Less, LLC, develops, sells, implements, and supports our proprietary MV2 MES (Manufacturing Execution System) solution that connects, monitors, and coordinates complex manufacturing systems, data flows, and people on the shop floor. ISE was founded in 1984 with the purpose of creating rewarding opportunities assembled by genuine relationships. 40 years later, we continue to serve this purpose and operate according to our Core Values: Water Yourself Daily - Nurture a positive mindset to live, learn, grow, and love what you do. Fuel Wonder, Forge Ingenuity - Inspire and encourage curiosity to launch creative solutions. Apollo (13) It - Challenge with passion, dedication, and teamwork. Urgent collaboration with the ability to adapt. Walk In Their Shoes - Be mindful of all stakeholders and follow through with your commitments. It's our legacy of working through these core values that enables our 10-year average employee tenure and 95% customer satisfaction rating. Our employees love what they do, and our customers praise the work we do for them.

Title: Site Support Technician | Milwaukee - Multiple Sites Pay/Salary/Benefits/Perks: Contract Type: 6-Month Contract to Hire Hourly Rate: $28-29/Hr Salary upon Conversion: $60k (contingent upon experience) Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Central. Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment. Responsibilities: Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution. Must-Have Qualifications and Skills: Experience: At least 3 years of experience in IT support, working on-site with users IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow. Communication: Strong interpersonal and communication skills.

Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible. Who We Are For over 100 years, Spincraft has been utilizing metal spinning and forming to solve its customers' greatest manufacturing challenges. Leading in metal forming solutions partnered for Aerospace, Defense, Energy, and more, Spincraft's mission has formed a division, Engineering Technologies Group (ETG), a part of the global Standex International team, with four locations worldwide. What You'll Do Reporting to the IT Manager, the IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves responding to user queries, diagnosing problems, and guiding users through step-by-step solutions. As a part of the divisional IT Team, this position will support multiple business units and be onsite at the New Berlin, WI location. Provide technical support for end-users across the business units, including shop employees and administrative teams Utilize the IT Support ticketing system to monitor, escalate, update, and close requests Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant-floor technology Support manufacturing systems such as ERP terminals Maintain and support wired and wireless network connectivity across the facility, including production areas Assist with the setup and maintenance of IT infrastructure for new production lines or equipment Coordinate with vendors and internal teams for hardware repairs and software updates Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems Diagnose and resolve technical hardware and software issues Install, configure, and maintain computer systems and applications Support the deployment of new hardware and software Maintain inventory of all equipment, software, and software licenses Document internal procedures and update knowledge base articles Escalate unresolved issues to the appropriate internal teams or vendors Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning) Ensure security and privacy of networks and computer systems Participate in after-hours support rotation as needed for critical systems Attend meetings and trainings as assigned Complete projects as assigned What You'll Bring Bachelor's degree in information technology, computer science, or related field required Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow). Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus Knowledge of Active Directory, Office 365, and basic networking Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software Reliable transportation Strong interpersonal and problem-solving skills Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors Exceptional written and verbal communication skills Ability to build and maintain strong working relationships Ability to effectively manage time, multi-task, and pay close attention to details Self-motivated professional with the ability to work independently and as part of a team Regularly required to move, sit, and bend for various hours throughout the day 10-20% travel expected to divisional business units What We Value Experience with cybersecurity frameworks, such as: CMMC (Cybersecurity Maturity Model Certification), NIST SP 800-171 Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The IT Technical Support Specialist - Sr. position will be responsible for ensuring proper IT technical support, allowing end users to accomplish their business tasks. Supports local and remote PC and mobile hardware and software, via direct or remote contact with the hardware and/or the end user, as well as performing network system administration. This position serves as the second-level escalation support to a third-party outsourced first-level helpdesk. Plans, implements, monitors and supports corporate hardware and software infrastructure. Deploys, administers, and supports corporate and remote office servers/desktops. Performs advanced system and user administration for the entire organization and design. Installs software and peripheral equipment onto corporate workstations. Manages and installs appropriate operating system and software upgrades, patches, printers, drivers, etc. Provides third-level support for issues which are escalated by the second-level service delivery team and first-level helpdesk. Resolves complex end-user requests for installs, problem diagnoses, and equipment repairs. Performs hands-on fixes, including software/ hardware install and upgrades.

👋 About the Role Are you the go-to problem solver in your circle? Do you love helping people and diving into technical challenges? 💡💻 We're looking for a Client Support Associate to deliver top-tier technical support for our client. If you enjoy troubleshooting, multitasking, and making someone's day easier this role is for YOU. 🙌 🌟 NOW HIRING: Client Support Associate 🌟 📍 Menomonee Falls, WI 53051 ⏳ 03-Month Contract (Contract-to-Hire!) 🗓️ Schedule: 🖥️ 3 days → 8:00 AM - 5:00 PM 🌙 2 days → 10:00 AM - 7:00 PM 🔧 What You'll Do ✨ Identify, manage, escalate, and resolve technical issues 🛠️ Install & configure software, print drivers, and workstation tools 💥 Troubleshoot hardware, software, and basic networking issues 📡 Monitor systems, spot problems early, and take action 🤝 Provide excellent client-facing support 💻 Diagnose desktop/laptop software and application issues 🎯 What We're Looking For ✔️ 1-3 years of related technical experience (or equivalent) ✔️ 1-3 years of customer service experience ✔️ Strong communication & problem-solving skills 🗣️💭 ✔️ Team player with flexibility and a great attitude 🙌 ⭐ Bonus Points If You Have… 💼 Previous experience troubleshooting desktops, printers, and notebooks 📄 Strong skills in Microsoft Office 🛠️ 1-3 years of technical support experience 🚀 Ready to join a team where your skills really matter? Apply today and take the next step in your IT career! 💼💙

CDW is happy to be partnering with our Milwaukee based company on this new Senior IT support Technician opportunity. Please find the details below and apply if interested: Senior IT Support Technician Contract Length: 6-month contract-to-hire Work Arrangement: Onsite - Based in Milwaukee, but will require travel to various locations throughout Wisconsin Target Pay Rate: $35-$40 per hour Conversion Salary Range: $60k-$80k Interview process: 2-3 step process Notes: Position is responsible for all sites throughout Wisconsin - candidates must be willing to travel for the role. Some sites are 4-5 hours from Milwaukee. For those sites, trips will be overnight (expected 1x each week but may vary). Mileage, lodging and meals will be reimbursed. Once an FTE, this person will have access to use company vehicle for travel. They are largely outsourced. They are insourcing some of the functions, including desktop and helpdesk. This is a ground floor opportunity where someone will be able to help build things out at the company. Currently, they don't have a ticketing system. All users requests come through phone calls and emails. This person may help with the evaluation and implementation. This role is focused on supporting internal users. Top three skills needed: 7+ years of proven IT support experience (Tier 1 and Tier 2) Hardware and software setup, troubleshooting, and support Experience diagnosing and resolving network connectivity issues. Nice to haves: Process development experience Leadership experience Essential Functions: Advanced End-User Support: Provide Tier 1 and Tier 2 support for workstations, laptops, printers, peripherals, and mobile devices, resolving hardware, software, and connectivity issues. Troubleshoot Microsoft 365 applications (e.g., Teams, SharePoint, OneDrive, Outlook), user authentication, and Unified Communications as a Service (UCaaS) system. Act as an escalation point for complex technical issues, ensuring timely resolution and minimal disruption to care delivery. Device Standards and Security: Develop and maintain standardized hardware/software images and configuration baselines for laptops, desktops, and mobile devices, ensuring HIPAA-compliant security settings (e.g., BitLocker, anti-malware, secure BIOS/UEFI). Define and enforce end-user device and peripheral standards, including approved models and deployment guidelines. Support endpoint hardening to meet DHS and CMS security requirements. Onsite Technical Support: Travel to facilities to provide escalated support, deploy equipment, and conduct IT asset health checks, ensuring compliance with CMS operational standards. Collaborate with facility staff to identify IT needs, resolve infrastructure issues, and maintain accurate asset inventories for lifecycle planning. Networking and Connectivity: Diagnose and resolve local connectivity issues, IP conflicts, and Wi-Fi access point problems, ensuring consistent performance across facilities. Manage and troubleshoot ISP and voice circuits, supporting their transition to a consolidated support model in collaboration with MSP infrastructure teams. IT Insourcing and Process Development: Contribute to their insourcing strategy by developing internal support workflows, documentation standards, and training materials. Build and maintain a knowledgebase and internal tools to enhance support scalability and compliance. Participate in IT projects to align systems with HIPAA, DHS, and CMS requirements. Compliance and Documentation: Ensure IT support practices comply with HIPAA (e.g., secure data handling), DHS and CMS standards. Maintain detailed records of support activities, asset inventories, and compliance audits for regulatory reporting.

Business Systems Analyst Summary / Objective The primary responsibility of the Business Systems Analyst role is responsible for project organization and execution and will participate in design, vendor evaluation, implementation, and management of multiple projects. This individual provides technical direction in the development and implementation of systems or in problem solving. Incumbent reports to the Director of Operations. Essential Functions All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "Other related duties as assigned": · Performs Systems Analysis/Database Design/Programming and Training. · Performs analysis and makes recommendations in areas that require a high level of technical competency. · Assists in modifying or creating databases within the SFDC. · Performs a variety of complex programming tasks, such as designing, documenting, and integrating systems to improve efficiencies within SFDC and SAP. · Provides technical training, guidance, and resource support for end users and Departmental staff. · Provides application support and enhancements to existing applications. Defines system requirements, priorities, and viable alternatives. Coordinates the efforts of staff to locate, assess, install, test, and maintain computer software systems. Coordinates conversions and upgrades to vendor systems. · Performs as a project lead. Provides leadership and coordination on technology driven efficiencies with direction from the management team. · In addition to all accountabilities of the Sr. Business Systems Analyst position, assumes greater leadership role, utilizing broader knowledge and high-level technical skills. · Assists in developing user documentation and departmental policies and procedures that impact the use of application systems. · Document and plan the projects of the system from the initial stage to final implementation and training stage. · Acting as developer for Salesforce. · IT document control and Management. · Data Analyst - KPI's. · Acting as liaison w/IT team in Morgan Hill and/or HQ w/stakeholders to meet the project objective. · Performs other related duties as assigned. Competencies 1. Customer/Client Focus 2. Decision Making 3. Initiative 4. Problem Solving/Analysis 5. Technical Capacity 6. Organizational Skills Education and Experience Required · Bachelor's degree in computer science, Systems/ Industrial Engineering, Business Administration or related field, and one to two years of post-graduate studies. · Minimum of five years' experience in systems analysis and/or programming required with project management or leadership responsibilities. · Must have ability to exercise independent judgment in planning, organizing, and performing systems analyst tasks. Some independent judgment is required in setting priorities of tasks among multiple assigned projects. · Must have ability to communicate, motivate, and organize projects among a broad spectrum of personnel throughout the network, frequently under deadline pressure. Skills Required · SAP, or other ERP experience · Salesforce CRM experience (or Microsoft Dynamics CRM or similar CRM system) · Strong adaptability, analytical and interpersonal skills · Effective communication skills (verbal, written and presentation) Company Description Anritsu, founded in 1895 in Japan, specializes in manufacturing advanced product inspection and detection equipment for the food and pharmaceutical industries. As part of the Product Quality Assurance division of Anritsu Corporation, we offer high-performing solutions such as X-Ray Systems, Checkweighers, Metal Detectors, and more, ensuring compliance with stringent quality standards and protecting brand integrity. With over 200,000 installations worldwide, Anritsu is a trusted leader in enhancing quality control and safety. Our local branches in the US, Europe, Brazil, and Mexico provide fast delivery, installation, and maintenance to support our clients' needs efficiently. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Configure and Support all End User Devices which includes OS settings, system drivers, encryption, authentication, VPN and other Access Management software is configured in accordance with Client Policies, Standards, and Guidelines. • Perform all imaging of End User Devices using the latest Image version which includes image definition, development, testing and management. • Work with patch management team in deployment of patches. • Configure and Support conference Devices that reside in conference rooms at Client Locations and provide Support to End Users during team meetings. • Configure End User Device data management parameters and/or backup and restore parameters as directed by Client. • Support all peripherals connected to End User Devices. • Perform manual installation of software, manual modifications to software, or the manual Decommissioning of software on an End User Device. • Capability on following tools would be preferred: Windows 10 Pro, with Mcafee, Crowdstrike, Ivanti, CheckPoint VPN and Office 365

This is a leadership position responsible for ensuring the health, reliability, and performance of OwnersEdge's internal systems, infrastructure, and IT support functions. While the role does not currently have direct reports, it is structured with the expectation of growing into a team leadership position as the IT function expands. The person in this role is accountable for the full operation of internal technology systems. This includes managing core infrastructure, supporting cloud and on-premise services, serving as a technical escalation point, and coordinating with our managed service provider (MSP). The role is expected to maintain stable and secure systems, lead troubleshooting and maintenance, and contribute to improving the overall reliability and responsiveness of IT services. Specific Duties and Responsibilities · Take full ownership of internal systems and infrastructure, including Azure, Microsoft 365, Windows servers, endpoints, backups, and device management · Monitor system performance and health using infrastructure tools; proactively address issues to avoid downtime or service interruptions · Serve as the lead escalation point for support tickets beyond Tier 1; troubleshoot and resolve more advanced or systemic technical issues · Perform patching, software updates, hardware refreshes, and other maintenance tasks across the technology environment · Maintain backup systems and recovery procedures, including testing of Veeam or similar tools to ensure readiness and restore capabilities · Manage Microsoft Intune, Active Directory, Group Policy, and endpoint settings for configuration, compliance, and user support · Ensure systems are documented clearly, including network diagrams, recovery processes, standard operating procedures, and configuration records · Coordinate with our MSP to ensure shared support responsibilities are being fulfilled and that performance meets expectations · Contribute to IT infrastructure projects, including planning and implementing system upgrades, migrations, and new service deployments · Work alongside the IT Operations & Project Manager to support change control, onboarding, ticket triage, and resolution processes · Collaborate with cybersecurity roles to apply secure configurations and respond to vulnerabilities or threats · Support new hire onboarding by preparing equipment, accounts, and initial configuration; ensure smooth handoffs and readiness · Provide internal guidance and set a high standard for support quality, documentation, and operational follow-through · Look for opportunities to improve systems, tools, and processes; recommend changes based on observed patterns or recurring issues · Administer and support networked printers and multifunction devices, including installation, configuration, print server settings, user access, and regular maintenance · Provide Tier 2 support for key third-party software platforms in use across the company (e.g., ERP systems, CRM tools, business applications), including account issues, performance troubleshooting, vendor coordination, and routine updates Work Location Waukesha, WI, with occasional travel to Wisconsin and Midwest offices as needed On-Call Requirements While not part of a regular on-call rotation, this role may require occasional after-hours availability for emergency support or scheduled maintenance work Minimum Qualification (Education and Experience) · Bachelor or associate degree in computer science, Information Systems, or a related field, or equivalent professional experience · Five or more years of hands-on experience supporting infrastructure environments, including cloud and on-premise systems · Proficiency with Microsoft 365 administration (Exchange, Teams, SharePoint), Azure AD, Windows Server, and endpoint management · Experience managing backups and disaster recovery with Veeam or a similar platform · Ability to troubleshoot and resolve issues involving user devices, servers, printers, permissions, and system availability · Familiarity with patching tools, endpoint deployment tools, scripting (such as PowerShell), and routine maintenance operations · Experience working with or alongside an MSP or third-party support provider · Strong organizational and communication skills; able to manage time and priorities with minimal supervision Preferred Qualifications · Microsoft Azure Administrator Associate certification or equivalent credentials · Familiarity with virtualization platforms such as VMware or Hyper-V · Experience leading small projects or contributing to larger IT initiatives · Working knowledge of basic networking, such as DNS, DHCP, VPNs, and firewall access · ITIL Foundation certification or exposure to formal service management processes Knowledge, Skills, and Abilities · Ability to own and follow through on technical responsibilities without daily oversight · Practical understanding of systems and infrastructure across a mid-sized environment · Solid problem-solving and diagnostic skills, with attention to detail · Strong customer service orientation, with patience and professionalism in supporting end users · Comfortable writing documentation and keeping records of system setups, maintenance steps, and configuration changes · Able to manage several ongoing responsibilities and shift between support, maintenance, and project work · Willingness to adapt to change, learn new systems, and help implement improvements across the IT environment Essential Job Functions ·30% - Monitor, maintain, and troubleshoot internal systems and services ·25% - Perform patching, backups, and other infrastructure maintenance ·15% - Document systems, coordinate with vendors, and improve processes ·15% - Support project implementation and infrastructure changes ·10% - Handle escalated support and communicate with end users ·5% - Identify areas for improvement and stay current with evolving tools

ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications. Participate in installing, configuring, and maintaining computer operating systems and images. Install and troubleshoot peripherals for users. Aid in troubleshooting smartphones and other related ad hoc devices. Asks appropriate probing questions to gather relevant information to aid in resolution of request. Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution. Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business. Prioritizes and escalates support incidents and requests based on business impact and documented guidelines. Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures. Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients. Assists in special projects as needed. Participates in on call rotation. COMPUTER SKILLS: Workstation, printer and peripheral maintenance and support skills. General understanding of Client/Server environment. Experience with Microsoft Active Directory and Azure Active Directory. Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications. Demonstrate an analytical approach to problem resolution. Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software. QUALIFICATIONS: Ability to understand basic business practices. Ability to manage working in a high stress environment. Take ownership for work and initiative for requests, incidents and problems. IT Professionalism in all aspects of the position. Outstanding customer service skills and attitude. Ability to prioritize projects and customer requests. COMPETENCIES: Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. Teamwork - Works as a team member across many locations; balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; recognizes accomplishments of other team members. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values and follows documented departmental policies and procedures. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions. Communication - Demonstrates effective communication and achieves smooth handoffs; excellent customer service skills and acumen with the ability to consistently communicate successfully with all types of employees. EDUCATION/EXPERIENCE: 1-5 years' experience supporting end users in a corporate environment. IT schooling could be used towards experience. CERTIFICATES AND LICENSES: No certifications required; A+ certifications preferred. SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities. Top Skills & Years of Experience: 6 months to 5 years' experience in Desktop support Deploying devices On the fly device repairs. Nice to Have Skills: Workstation, printer and peripheral maintenance and support skills. General understanding of Client/Server environment. Experience with Microsoft Active Directory and Azure Active Directory. Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications

Operations Technician (F) ** Shift M-F 2pm - 10pm ** The Centersquare Operations Technician 2 (F) position is responsible for supporting monitoring, troubleshooting and maintenance of both the electrical and mechanical infrastructure within the data center in a 24/7 mission critical environment. On-call rotation to provide emergency response required. Shift, evening, and weekend work expected. Primary Responsibilities · Support the maintenance and repair of mechanical and electrical infrastructure per manufacturers' recommendation and corporate specifications. · Identify and troubleshoot the root cause of problems. · Perform and execute necessary building rounds throughout the data center and property as directed to ensure the integrity of the site. · Assist and perform the verification of customer installation activities. · Work with or provide oversight of contractors and service providers in the data center as appropriate. · Ensure facilities systems data integrity. · Monitor building management systems and other automated tools and applications to ensure operational efficiencies and compliance with service level agreements (SLAs). · Provide on-call support and emergency response as required. · Perform assigned tasks as part of a project team. · Respond to both internal and external work requests within a timely manner delivering a high level of support. · Understanding, comprehension, and implementation of method of procedures (MOPs). · Ability to lift hardware or equipment up to and more than 50 pounds. Standing, bending, and kneeling as needed to perform task. · Other duties as assigned. Education & Qualifications · High School Diploma or equivalent required. · Technical certification(s) in critical facilities or data center field preferred. · 2-years of mission critical facilities operations experience preferred. · As a member of an on-call rotation, provide emergency response as needed. Shift, evening, weekend, and occasional overtime work required. · Operational experience with data center critical infrastructure equipment (i.e., switchgear, generators, UPS, PDU, Chillers, RTU, CRAH/CRAC, Chilled Water systems, and VESDA). · Work independently with minimal supervision. · Ability to work with multiple vendors. · Excellent organizational and communication skills. · Maintain facilities related documentation. · Proficient with office productivity, ticketing system, computer aided design, and other applications. · Ability to pass security clearance and/or background check via government or similar agency may be required. $75,000 - $88,000/yr plus bonus Medical, Dental, Vision, 401k Employer will not sponsor visas for this position Centersquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training

In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch! Purpose: The Information Technology (IT) department serves as the backbone of our organization, providing essential technology services and support to enable the achievement of our business objectives. Our primary goal is to leverage technology to enhance efficiency, productivity, and innovation across all departments. Scope: The IT department is responsible for managing all aspects of technology infrastructure, systems, applications, and services within the organization. This includes network administration, hardware and software maintenance, cybersecurity, data management, IT support, and strategic planning for technology adoption and integration. Our IT department is made up of the following roles. IT Director, Automation Support Manager, Automation Support Analyst, Network Administrator, IT Analyst. Responsibilities: Infrastructure Management: Maintain and upgrade network infrastructure, servers, and other IT hardware to ensure optimal performance and reliability. Software Administration: Install, configure, and manage software applications and systems to support business operations and user needs. Cybersecurity: Implement robust security measures to protect against cyber threats, including data breaches, malware, and unauthorized access. Data Management: Ensure the integrity, availability, and confidentiality of organizational data through effective data storage, backup, and recovery procedures. IT Support: Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and facilitating training to promote technology proficiency. Strategic Planning: Develop IT strategies and initiatives aligned with organizational goals, identifying opportunities for technology innovation and improvement.

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team is searching for a new IT Services Technician. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We offer comprehensive benefits to promote health and wellness among our staff. This is a hybrid position in Schaumburg, IL. We'll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $55,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage What You'll Do: Provide support to end users via remote support sessions and on-site Provide support for Microsoft technologies including Windows and Office 365 Configure and deploy new laptop and desktop systems Document incidents and follow resolution procedures Provide exceptional customer service at all times Skills You'll Need: 1-2 years of previous technical support experience Experience with building desktops and troubleshooting hardware issues Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Ability to work a light, rotating on-call schedule Technical curiosity! Associate's or Bachelor's degree in an Information Technology related field is preferred Experience with Active Directory and Group Policy a plus Ability to travel to head office in Madison, WI on occasion preferred, including one week at the start of the role Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: *******************************************************************

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

About the job Operations Technician 1 **Shift - 12am - 10am Sun - Wed*** Csquare is a global data center leader in retail colocation and interconnection services. The company operates a footprint of 61 data centers in 29 markets around the world, providing services to more than 2,300 leading enterprises, service providers, and U.S. federal government agencies. Centersquare brings proven operational excellence, global scale, flexibility, and customer-focused innovation together to provide a comprehensive portfolio of data center and interconnection solutions. The Operations Technician 1 (O) is an entry-level position responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include installations, troubleshooting, monitoring, and documentation. Primary Responsibilities · Work directly with colocation customers to isolate and troubleshoot issues as necessary. · Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center. · Layer 1 cable testing, including light testing, continuity - Transmit/Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC/SC, RJ45). · Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks. · Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers. · Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team. · Follow all global policies and procedures. Effectively escalate events in a timely manner to the appropriate team. · Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling. · Work efforts which require work with ladders and various hand tools. · Employee's assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On-call and overtime will be necessary depending on workload requirements. · Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as required to perform this task. Server lifts can be utilized where applicable. · Perform additional/other duties as assigned such as (but not limited to): Physical Security (monitoring and controlling access to the data center), cleanliness and appearance of raised floor (including physical clean-up) and shipping/receiving duties. Experience & Qualifications · High School Diploma or equivalent required, operational and technical experience in an IT environment preferred. · IT certification is desired. · Experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable is desired. · Windows operating system navigation, general commands and system programs/processes knowledge and experience. · Security clearance via Government or other agency background check may be required for customer support. · Excellent communication and organizational skills are required. · Strong team player. Employer will not sponsor visas for this role Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military