Information systems technician jobs in Roselle Park, NJ - 2,406 jobs

The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience. ESSENTIAL FUNCTIONS AND DUTIES: Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment Evaluate business impact and determine the appropriate resolution or escalation path Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues Perform user account setup, password resets, access provisioning, and basic identity management Escalate issues to Level 2/3 support teams with complete and accurate documentation Maintain detailed ticket notes, resolutions, and knowledge base documentation Monitor and manage ticket queues to ensure SLA response and resolution standards are met Assist with employee onboarding and offboarding, including device setup and access provisioning Support asset management activities, including inventory tagging, tracking, and audits Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment Deliver timely status updates and clear communication to end users throughout the support lifecycle KNOWLEDGE, EXPERIENCE AND SKILLS: 1-3 years of experience in IT support or help desk roles Working knowledge of Windows and mac OS environments Experience with ticketing systems; Zoho Desk experience strongly preferred Familiarity with Microsoft 365 and Google Workspace environments Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred Strong written and verbal communication skills with the ability to explain technical concepts clearly Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus Operating Systems: Windows, iOS, Android, mac OS Productivity Suite: Microsoft 365, Google Workspace Ticketing System: Zoho Desk Identity & Access: Active Directory, Azure AD Remote Support Tools: LogMeIn, Zoho Assist, Quick Assist Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment Collaboration Tools: Teams, Zoom PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to sit or stand for extended periods while providing technical support Ability to lift, carry, and move IT equipment weighing up to 50 pounds Dexterity to set up, configure, and troubleshoot hardware and peripherals Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management Capability to work in a fast-paced, on-site support environment INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

Freelance Independent work in IT Graphics, IT Designs, Video and motion editing, Programing, IT Analyst services online. Remote and or location work on a freelancer online platform. Need a smart phone and lap top or desk top computer to perform work. We provide a platform and you work for various clients.

About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Location: NYC Office (4 days/week required) Position Summary: The IT Help Desk Asset Technicianassistsin managing our ticketing system, MDM software, and all IT equipment tracking/deployment. Position Responsibilities: Manage all IT Asset inventory, tracking all in office/deployed equipment using IT Asset management programs Maintain all IT assets through device life cycle, processing replacements/returns of all broken/outdated hardware across the company Collaborate with HR team to retrieve equipment from Collaboratewith internal partner teams toidentifycompliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows;identifyand present enhancements and deploy solutions to the business. Responsible for all onboarding and offboarding related IT activities, including system-wide access,purchasingandretrieving ofequipment,upgrades,asset tagging,etc. Promptly respond to user requests via ticketing system/phone calls/IM Assistusers with access/system issues Write and update documentation for user reference Help build andestablishprocedures for newly established team Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows). Required Qualifications: 2+Yearsexperiencein a Help Desk role (preferably in a medium or larger company) Acustomer-orientedapproach to problem resolution Experience maintaining IT Assets within asset management software Process, intake, and manage hardware repairs Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT "future onsite" roles only) Salary Range$24-$28 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at*********************************************

- Logs incidents and service requests and maintains relevant records - Perform equipment installs and software upgrades, install software and resolve various IT related problems. Equipment includes Laptops and workstation - Perform hands-on fixes at the Laptop and Desktop level, including installing and upgrading software, installing and migrating workstation, configuring systems and applications.- Manage desktop hardware and software deployments - Identify and learn appropriate software and hardware SIMS Infrastructure standards used and supported by the organization - Manage desktop hardware and software deployments. - Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. - Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. - Manage the processing of incoming calls to the Service Desk via telephone, e-mail or Service Portal to ensure courteous, timely, and effective resolution of end user issues - Ensure all infrastructure purchased and configured for SIMs Metals adhere to the SIMS Metals Infrastructure standards. - Proactively research areas of system improvement which could be implemented into the business to improve efficiency, visibility or reduce cost. 5+ years of experience *Skills* Help desk support, Ticketing system, Windows 10, Microsoft office *Top Skills Details* Help desk support,Ticketing system,Windows 10 *Additional Skills & Qualifications* - Ticket support *Experience Level* Entry Level *Job Type & Location*This is a Contract position based out of Jersey City, NJ. *Pay and Benefits*The pay range for this position is $22.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Jersey City,NJ. *Application Deadline*This position is anticipated to close on Jan 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About the Role We're looking for an HR Systems Specialist to keep our client's HR tech running smoothly and their data accurate. You'll handle Tier 2 HRIS support, manage leave processes, and own day-to-day system administration across platforms like HRIS, ATS, and LMS. This role is all about precision, problem-solving, and partnering on projects that make HR better. What You'll Do System Support & Administration Resolve Tier 2 HR system issues (data fixes, access problems). Manage user access, permissions, and training assignments. Keep data clean with audits and lifecycle updates (hires, transfers, exits). Deliver HR reporting for headcount, turnover, compliance, and dashboards. Process Optimization Streamline workflows and improve system efficiency. Assist with configuration, testing, and new feature rollouts. Create job aids and documentation. Spot trends in tickets and recommend fixes. Leave Management Support FMLA, disability, parental, and state-mandated leaves. Coordinate with third-party administrators. Communicate eligibility, pay impacts, and return-to-work details. Ensure compliance with federal, state, and company policies. What You Bring Education: Bachelor's in HR, Business, Info Systems, or equivalent experience. Experience:4-6 years in HR, including HRIS and leave management. Familiarity with UKG. HR Shared Services or HR Ops background preferred. Skills: Bilingual (English/Spanish). Strong analytical and Excel skills. Detail-oriented with a knack for data accuracy. Excellent communication and ability to train end users. Knowledge of FMLA, ADA, and state leave programs. The client offers medical, dental, paid company holidays, and up to 15 days PTO. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance

Psychosocial Wellbeing Support Adviser - Global Support Unit 1-year Fixed term with possibility of extension Competitive salary and hybrid work arrangement Friendly and supportive work environment Canberra preferred other locations within Australia considered About Palladium Palladium is a global leader in the design, development, and delivery of Positive Impact - the intentional creation of enduring social, climate and economic value. We work with governments, businesses, and investors to help solve the world's most pressing challenges. With a team of more than 4,000 employees operating in 90-plus countries and a global network of over 35,000 experts, we help improve economies, societies, the environment, and, most importantly, people's lives. The program The Australia Awards Global Support Mechanism (AAGSM) is an initiative designed to enhance the Department of Foreign Affairs and Trade's (DFAT) international scholarship program -by providing operational, technical and analytical services to DFAT and the broader scholarship delivery network (scholars, Universities, Industry, DFAT posts). In doing so, the AAGSM enhances DFAT's capacity to drive policy, partnerships and respond to the demand for evolved scholarship program delivery architecture. The AAGSM consists of the Global Support Unit (GSU) - responsible for operational and technical services to DFAT's International Education and Scholarships Branch (EDB) and scholarship network, and the Global Research Unit (GRU) The role The Psychosocial Wellbeing Support Adviser plays a key role in advancing strategic objectives by providing technical support services that promote gender equality, disability and social inclusion outcomes throughout DFAT's international scholarship programs network. It is responsible for providing highlevel psychosocial and wellbeing advice, policy guidance, capacity support and training across the Australia Awards network throughout the scholarship and Fellowships cycle. The role supports the psychosocial wellbeing of scholars and fellows by offering expert psychosocial guidance, case management and advisory support to the network. It also leads the development of psychosocial wellbeing capacity building and learning initiatives and contributes to policy review and bestpractice programming. The position is supervised by the Senior GEDSI Adviser and may oversee ShortTerm Advisers (STAs) to ensure a coordinated approach to case management, policy and service delivery. Responsibilities will ensure: Lead and advise on critical psychosocial and mental health incidents in collaboration with scholars, DFAT, institutions and support services; contribute to policy development and improvements with a wellbeing focus; and design, deliver or support capacitybuilding activities on psychosocial wellbeing, mental health and case management across the Australia Awards network. Provide confidential and culturally sensitive psychosocial support and case management to scholars, including predeparture assessments, tailored support plans, liaison with universities and DFAT on complex cases, referral to appropriate wellbeing services, and maintaining accurate case records in line with privacy and case management systems and protocols. Provide ondemand expert advice to DFAT, Post staff and Australian universities on managing scholar psychosocial wellbeing issues, and support institutions in implementing and sharing bestpractice mental health and wellbeing approaches across the network, recognising differing institutional contexts and resourcing. Contribute to policy and program development by reviewing and enhancing psychosocial wellbeing policies, developing guidelines and resources, facilitating consultations across the Australia Awards network, and working with the M&E team to monitor trends and risks and recommend proactive strategies. Build capacity and strengthen stakeholder engagement by delivering psychosocial wellbeing training, fostering collaboration with institutions, working with the Disability Adviser on joint guidelines and toolkits for intersecting needs, and promoting an inclusive environment that supports scholar resilience and wellbeing. Contribute to MEL and reporting activities by collaborating with DFAT, GRU and other stakeholders on research and trend analysis; convening learning and sharing initiatives (including Communities of Practice where required); participating in GSU reflections and MEL activities aligned with annual plans; using insights to refine program strategies and enhance scholar experience; and delivering highquality reporting in line with DFAT standards. About you You will bring demonstrated expertise in designing and delivering psychosocial wellbeing, mental health and disabilityinclusion capacitybuilding and policy initiatives that are both preventative and responsive, and that uphold the critical care and safeguarding needs of diverse cultural and social groups. Additional key requirements include: Tertiary qualifications in Psychology, Mental Health, Nursing or Counselling or another relevant field and/or equivalent relevant experience and training. Proven expertise in designing and delivering psychosocial wellbeing, mental health and disability inclusion capacity-building and policy initiatives that are both preventative and responsive to the critical care and safeguarding needs of diverse cultural and social groups Proven expertise in psychosocial wellbeing and mental health case management within the Australian healthcare system, ensuring case management protocols and confidentiality meet high professional standards and fostering positive stakeholder collaboration to support scholar wellbeing and continuity of care Proven expertise in conducting psychosocial and mental health analysis and research, undertaking consultations, developing strategies, and assessing and strengthening policies and practice Experience in safeguarding in a multicultural and inclusive environment; experience in international scholarship programs or in the tertiary education environment is highly desirable excellent interpersonal skills, including cross-cultural experience and communication skills, with the ability to navigate complex issues Demonstrated excellence in stakeholder engagement to maintain productive relationships, facilitate capacity development and influence a wide range of stakeholders, Excellent writing skills with the ability to adapt to a wide range of purposes and audiences, including research, strategic, policy, templates and training documents. To Apply Please submit your application online, including your CV and brief cover letter (maximum 2 pages), outlining your suitability in line with the requirements of the position. Established working rights required for suitable candidates; there is no visa sponsorship or relocation support available. For further information please email Closing date: Sunday 18 January 2025, 11.59pm AEDT Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success, and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status. Should you require any adjustments or accommodations to be made due to a disability, or you are a neurodivergent individual or for any other circumstance, please email our team at and we will be in touch to discuss. Safeguarding - We define Safeguarding as "the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm". We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process. Apply now Share Save Job

This is an exciting opportunity to join a growing global company in the medical equipment industry! This role is responsible for managing the company's response to IT-related requests that have been submitted by our customers. The IT Analyst will utilize a combination of their project management skills, knowledge of company products and services, and input from multiple subject experts to respond to customer's needs. Responsibilities Draft, review and execute responses to IT inquiries submitted by current and prospective customers regarding company products and services, ensuring compliance to company policies and procedures. Complete security assessments, both technical and organizational, for all lines of business (Clinical Labs, Immunohematology, Point of Care, and Molecular). Primarily support North America, but complete global requests when necessary. Understand the customer's requested solution and how to position company products, messaging and services. Work cross functionally to ensure internal alignment, delivering responses that clearly articulate the company's product and service differentiators to attract and retain customers. Task and assign proposal content as needed for subject matter experts' sections, following up with section owners to ensure timely and accurate content delivery. Meet established SLAs, such as two-week turnarounds for standard requests. Manage database of FAQ/Responses by line of business and instrument. Create best in class content to act as a competitive differentiator. Participate in projects and initiatives as required. Qualifications Experience in IT analytics or relevant. Any experience or knowledge with security ideal. Project management and organizational skills. Customer centric approach in resolving customer needs and inquiries. Pay Rate: $28-$30/hour

Workday Systems Analyst Administrator Brooklyn NY Full Time Direct Hire** We are seeking an experienced Workday Systems Analyst Administrator to support and enhance Workday HCM and Payroll for a healthcare organization based in Brooklyn NY. This role is ideal for Workday professionals who enjoy hands on system configuration process optimization and cross functional partnership. If you have strong Workday administration skills and want to develop your technical and functional expertise this position offers long term career development. As the Workday Systems Analyst Administrator you will manage daily operations across key Workday modules including Core HCM Payroll Benefits Absence Time Tracking and Learning. You will configure new features maintain business processes support HR and Payroll operations improve data accuracy and deliver reporting that drives informed decision making. Your work will help streamline HR systems improve end user experience and strengthen organizational workflows. This role requires strong knowledge of HR technology Workday configuration troubleshooting and HR processes. You will partner with HR leaders Payroll teams and IT to deliver enhancements solve issues support releases and ensure smooth system performance. If you are looking for a full time Workday role that provides ownership autonomy and growth this is an excellent opportunity. Responsibilities Administer and enhance Workday HCM Payroll Benefits Absence Time Tracking and Learning Configure Workday business processes roles integrations and security Provide Workday support for HR Payroll Benefits and Learning operations Troubleshoot system issues and coordinate testing for new releases and updates Build advanced reports dashboards and analytics to support leadership and compliance Maintain accurate employee data and ensure data integrity across all Workday functions Work with cross functional teams to design and implement HR system improvements Qualifications Two or more years of Workday system administration or Workday analyst experience. Please note, the ideal candidate should have IT background. Strong understanding of HR operations payroll processing benefits and compliance Experience configuring Workday modules and supporting business processes Ability to build reports troubleshoot complex issues and manage data Bachelors degree, preferably in IT Healthcare industry experience is helpful but not required If you want to expand your Workday skills with a growing team and a stable organization we would like to connect with you.

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers. NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation's largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts. NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of, and innovations and access to care. In-jail services include medical, mental health, nursing, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS conducts enhanced pre-arraignment screening and forensic psychiatric examinations; and leverages the resources of the Health + Hospitals system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts. Our workforce is comprised of more than 1,500 dedicated professionals, with locations in all five boroughs and on Rikers Island. Under the direction of the Director and/or Deputy Director of Patient Relations, the Assistant Coordinating Manager will be responsible for documenting, managing incoming phone calls and emails, maintaining accurate records, updating the databases and coordinating complaints and requests relating to health care provided in the City's jails. Examples of work: Review dashboard on a daily basis, notify emergency contact for patients with specific serious injuries, hospitalizations and enter into database. Assist in coordinating the bi-monthly QIC meetings by recording meeting minutes and updating the database with relevant outcomes and follow-up action items. Answer incoming calls, compose email identifying case as a complaint and/or request. Review voicemails, transcribing messages and email. Enter and update new cases into the Patient Relations database. Monitor and maintain the Patient Relations email in-box for all correspondences received and appropriately handle according to standardized procedures and policies. Complete day-end reconciliation of inquiries received, assigned and sent. Perform additional tasks as assigned. Minimum Qualifications: 1. A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or, 2. A satisfactory combination of education, training and experience. NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs

Job Title: Journal Support Specialist Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature About the Role The Journal Support Specialist is a key member of the Publishing Support team, reporting to the Journal Support Manager. This role provides expert customer service to authors, editors, and internal stakeholders across the publishing journey, with a focus on Open Access workflows and policy-driven processes. The specialist collaborates with Editorial, Finance, Production, and Policy teams to resolve queries, improve workflows, and enhance the author experience. The role requires a strong understanding of publishing operations, financial processes, and project management principles, with an emphasis on continuous improvement and cross-functional collaboration. Responsibilities Customer Service & Vendor Management Respond promptly and professionally to author queries via Freshdesk and chat. Liaise with vendor teams (e.g., Straive) to ensure consistent service delivery. Communicate updates and policy changes to SNCS and vendor teams. Monitor query volumes and types; generate reports and insights. Provide training materials and feedback to vendor team leaders. Workflow & Quality Management Maintain and improve documentation, workflows, and canned responses. Review ticket handling for quality assurance and recommend improvements. Analyze satisfaction survey feedback to identify pain points and opportunities for automation or self-service. Project Management & Process Improvement Lead or contribute to continuous improvement initiatives aligned with departmental strategy. Apply Lean Six Sigma principles to streamline processes and enhance efficiency. Collaborate with internal stakeholders to adapt projects to evolving business needs. Prepare data and background materials to support proposed changes. Finance & Invoice Support Draft and review contracts to meet customer and business requirements. Manage invoice creation, cancellation, and edits in SAP. Ensure compliance with financial policies and resolve payment-related queries. Generate reports and follow up on outstanding invoices. Experience, Skills & Qualifications: Essential Strong organizational and time management skills. Detail-oriented with a high level of accuracy. Proficient in Freshdesk, SAP, OASiS, Microsoft Office, and project management tools. Excellent written and verbal communication skills. Ability to handle confidential information with discretion. Initiative-driven with problem-solving capabilities. Comfortable working in agile, fast-paced environments. Desirable Understanding of publishing workflows and Open Access policies. Experience with contract drafting and financial processes. Familiarity with Lean Six Sigma methodologies. Strong networking and research skills. Empathetic and collaborative approach when working with vendor teams. Project management experience and ability to lead cross-functional initiatives. Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below: Medical, Dental and Vision 401(k) with company match and contribution Hybrid office working policy, Summer Hours, and paid time off Flexible Spending and Commuter programs Multiple Life insurance options Disability coverage Tuition Assistance Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance Employee Assistance Program Family friendly benefits and a variety of employee discounts An array of Employee Social Networks US Annualized Base Salary Range: $42,000 - $50,000. The salary offer may vary based on work experience, education, skill level, and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country. Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following poster. At Springer Nature, our mission is to be part of progress - and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here: gp/group/taking-responsibility/diversity-equity-inclusion For more information about career opportunities in Springer Nature please visit SpringerNatureCareers/ #LI-EG1

Full-time Description The IT Support Specialist provides advanced Tier 1 and Tier 2 technical support, oversees daily operation of PRC's IT infrastructure, and administers enterprise systems to ensure reliable and secure technical operations across corporate and field locations. This role supports system monitoring, cybersecurity, software updates, networking, and infrastructure upgrades, and end user training and documentation. The specialist collaborates with the CIO on IT improvement projects and partners with vendors and service providers to maintain optimal system performance. ________________________________________ Essential Duties and Responsibilities Technical Support & Troubleshooting Provide Tier 1 and Tier 2 technical support and assist with the escalations. Investigate and resolve advanced hardware, software, and network connectivity problems. Provide onsite and remote support to corporate and field locations. Coordinate with external vendors, service providers and technical partners. Systems Administration & Infrastructure Management Administer enterprise IT systems (Active Directory, Azure AD, Exchange, Microsoft 365, DocuSign). Maintain hardware/software deployments, updates, and system performance. Manage IT asset inventory, licensing, documentation, and server monitoring. Maintain access control & security systems (badges, cameras, credentials). Support cybersecurity (patching, MFA, updates, incident prevention). Assist with network infrastructure (firewalls, switches, VPN). Projects, Processes & Training Lead IT projects and system upgrades, including implementation of new tools and infrastructure improvements. Develop and maintain IT procedures, documentation, and knowledge base resources. Conduct end-user training and support technology adoption across the organization. Leverage AI and automation to improve efficiency and optimize IT operations. Perform other related duties consistent with the scope of the position. Requirements Education & Certification Associate or Bachelor's Degree preferred. Industry certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, CCNA, etc., preferred. ________________________________________ Experience 2+ years of IT support with strong networking/system administration experience. Experience with domain administration, cybersecurity practices, and database support. Experience with infrastructure security, licensing, and system performance monitoring. Experience in property management, accounting or construction software (e.g., Yardi) is a plus. Experience with camera systems and access control systems is a plus. ________________________________________ Skills & Competencies Deep technical expertise with Windows operating systems, networking technologies, firewalls, and VPN solutions. Advanced administration skills in Microsoft 365, Active Directory, and Azure environments. Strong analytical and problem-solving abilities with the capacity to resolve complex technical issues. Excellent communication, customer service, and end-user training skills. Proven ability to manage multiple priorities and deliver effectively in a fast-paced environment. Demonstrated ability to manage technology initiatives and collaborate effectively within a team. Highly organized, detail-oriented, and committed to meeting deadlines. Positive attitude, strong work ethic, and dedication to ongoing learning and innovation. Proficiency with AI tools and awareness of emerging technology trends. ________________________________________ Other Requirements Prolonged periods working at a desk and on a computer. Ability to lift up to 50 lbs. and use small tools. Valid driver's license required. Occasional afterhours/weekend availability for emergencies or scheduled projects. This is an onsite position at PRC's Corporate Office in Red Bank, NJ. Benefits: Medical, Dental, Vision; 401(k), Life Insurance, Paid Time Off, 11 Observed Holidays Salary Description Range: $55,000 - $70,000 annually

Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2-4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what's broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment.

Looking for candidates with bachelor's degree major in Computer Science, Computer Engineering, Mathematics or other STEM majors and 0 -2 years of work experience in IT in general for a long term consulting assignment with an international bank in NYC. There are at least 2 openings.

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Description Job Title: On-site System Support Specialist (Mid-Level) Duration: 24 months Work Location: US-NY-New York Openings: Multiple Openings *** Local candidates preferred*** Position Description/Responsibilities: Join a world leader in IT metrics and productivity! Computer Aid, Inc. (CAI) is a full service Information Technology outsourcing firm with more than 30 years of experience and a world leader in IT measurement and IT productivity. Computer Aid, Inc. is looking for five Mid-Level On-site System Support Specialist with 3-5 years of experience! These positions comes to us from our NY State contract for Hourly Based Information Technology Services and is located in New York, NY. New York City is the largest city in the United States and has something for everyone. There are innumerable things to experience in the Big Apple including basketball games and concerts at Madison Square Garden, plays on Broadway, Cirque du Soleil at Radio City Music Hall, and many other world famous tourist attractions. Consider applying today as time is limited on these and other positions like it for the state of NY. Qualifications Position Requirements/Technical Skills: OCFS has had the greatest success in implementing and supporting the CONNECTIONS application deployments when it has provided the end users on-site face-to-face support during deployment. Providing on-site support staff resources accelerates a caseworker's ability to successfully master how to utilize the new application properly and results in fewer case documentation errors and aids in user acceptance. The staff hired will provide one-to-one or small group on- site support to users in how to best utilize the updated and modernized application features and to how incorporate them into their business processes. The hired staff will understand and be able to translate the screen changes of the transformed CONNECTIONS for the end-users. These staff will also serve as the front line to identify software issues that could possibly occur when the application is first migrated and will also be able to quickly provide helpful information to users for features that require additional training or technical assistance. Ongoing support of the system will be provided by a cadre of well-trained, experienced support staff will significantly help ease the transition for users as OCFS deploys new application Daily Tasks will include but are not limited to the following: Go on-site to local districts and voluntary agencies located within the New York City Region to assist caseworkers/supervisors in properly using the CONNECTIONS application. Trouble shoot either via phone or while on-site application issues needing resolution. Provide training support and technical assistance follow-up to CONNECTIONS users in using new CONNECTIONS functionality both prior to rollout and following the rollout. Troubleshoot issues encountered on-site and provide information and data to help resolve identified problems Assist in providing face-to-face support for an array of ad hoc OCFS initiatives that require a specialized response. The ONE MANDATORY REQUIREMENT: You must be a Mid-Level On-site System Support Specialist with documented employment experience of 3-5 years (36-60 months). You must have experience in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms, beyond that of a Programmer. You must be able to work without assistance. Requested Desirable Qualifications: The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 3 of numbers 1 through 5. 36 months of experience providing actual on-site implementation assistance for a large scale automation effort. 36 months of experience in change management; planning and implementing change. 15 months of experience in implementing SACWIS systems in New York State or another state. 36 months of experience providing training and/or technical assistance in either a classroom or in a work environment. Bachelor's Degree. Additional Information ***local candidates preferred***

The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. Duties and Responsibilities * Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. * Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs. * Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors. * Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges. * Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units. * Assist with projects such hardware or software upgrades, office moves and special events. * Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors. * Document and maintain user request and incident records in IT Service Management System. * Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $85,000 - $95,000 if located in New York Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ********************************** (current employees should contact Human Resources). Education and/or Experience: Required: * Bachelor's degree or equivalent work experience * A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including: * Experience supporting Windows-based computers, including Microsoft Windows 11 * Experience supporting VoIP Telephony solutions * Experience with enterprise imaging solutions for Windows-based computers * Experience supporting Smartphones, e.g., iPhone, Android * Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix Preferred: * Law Firm or Professional Services experience * A+, ITIL and Microsoft Office Application certifications * Experience using and supporting Adobe Acrobat, NetDocuments Document Management Solutions, Cisco Telephony, Microsoft Intune, and Mac in an enterprise as well as experience deploying operating systems with SCCM Other Skills and Abilities: The following will also be required of the successful candidate: * Strong organizational skills * Strong attention to detail * Good judgment * Strong interpersonal communication skills * Strong analytical and problem-solving skills * Able to work harmoniously and effectively with others * Able to preserve confidentiality and exercise discretion * Able to work under pressure * Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1

We have following roles.Please send me your resumes at vince@alphait. us Java Developer .Net/C# Developer Oracle Developer Unix SA Business Analyst Project Manager Application Support Architect Other IT roles...Based in New York,Raleigh,NC and accross US Qualifications Must have valid working Visa of US Citizens and GCs are preferred... Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist

Beta Soft Systems is a leading provider of Information Technology, Consulting Services and outsourcing company with global operations in USA and INDIA. We collaborate with our clients to provide high performance resources. Beta Soft Systems is a project based IT consulting company. Our focus on outcomes and our innovative approach has helped us become one of the fastest growing companies. We serve all Fortune 500 organizations. Our client list includes fortune 500 Companies like Google, Wells Fargo, EBay, Pay Pal, Cisco, Juniper Networks, Barclay Bank, Intel, Apple, Bank of America, Ernst & Young, Charles Schwab and more. Job Description (Positions all across the USA) Entry level jobs for Freshers/ Recent Graduates Experience: 0-3 Years 1. Software Tester/ QA Tester : This position is responsible for working in a diverse, demanding computing environment which requires strong analytical ability, flexibility, communication, and interpersonal skills. Candidate must be flexible and excited about working in a fast paced company; have proven communication and organizational skills; and be willing and able to focus on both internal and external customer service to meet business needs. 2. Entry Level Business Analyst: Entry level business analyst / Project Manager, You'll be expected to capture complex processes and requirements from business experts in detail to form concrete, practical requirements. You'll need to coordinate with management and IT team to further refine and develop solutions for these requirements. Qualifications For Software Tester/ QA Tester: Eligibility Criteria A recent degree in Computer Science, Engineering, or Electrical Engineering. Some C or C++ or SQL or JAVA Knowledge or some Coding/ Programming prefered. Freshers with the above stated technical skills will also be considered. Eligibility and willingness to work anywhere in US (Citizens, GC, OPT, CTP). Detail orientated Analytical thinker For Entry Level Business Analyst: Eligibility Criteria A recent degree in MBA, Computer Science or Engineering. Eligibility and willingness to work anywhere in US (Citizens, GC, OPT, CTP). Proven organizational skills with strong attention to detail Strong verbal and written communication skills Strong decision-making and problem-solving skills Effective interpersonal skills and ability to work in a team environment Additional Information Benefits Placements with Fortune 500 clients. H1B Sponsorship for student's Visa Salary hike after 6 months on the project Referral Bonus of 500$: REFER YOUR FRIENDS AND EARN 500 DOLLARS PER REFERRAL.

An Assurance Experienced Senior, Technology Risk Assurance is responsible for planning of IS audit process and completion of testing and analysis of client software systems. In this role, the Assurance Experienced Senior, Technology Risk Assurance will be charged with documenting and testing general controls in a wide range of technology environments to analyze system security and access controls, backup recovery procedures and IS organization and administration practices. Job Duties: Documents and tests application and automated controls on a wide range of software application packages Prepares audit reports and recommendations associated with IS audit work performed Identifies opportunities to utilize computer assisted audit techniques (CAATs) and managing the implementation of those techniques, as appropriate Participates in the review of internal controls based on Sarbanes-Oxley Act requirements Communicates to the client areas to strengthen controls, mitigate risks and/or increase efficiency Identifies key risks and assesses their impact and likeliness of occurrence Recognizes technical concerns or issues and communicates those concerns with IS Assurance management Plans and executes the IS audit work on assigned engagements Develops and maintains relationships with client personnel and management Conducts client interviews to obtain relevant information for non-complex clients Performs walkthroughs of client controls Documents controls, tests performed and results Prepares workpapers in the required format Applies IS audit principles and guidelines to non-complex client environment Other duties as required Supervisory Responsibilities: Supervises the day-to-day workload of IS Assurance Associates on assigned engagements and reviews work product Ensures IS Assurance Associates are trained on all relevant IS Assurance software and resources Delivers periodic performance feedback and completes performance evaluations for IS Assurance Associates Acts as mentor to IS Assurance Associates, as appropriate Qualifications, Knowledge, Skills and Abilities: Education: Bachelor's degree in Accounting, Computer Science, or Information Systems, required Masters in Information Systems or other relevant advanced degree, preferred Experience: Four (4) or more years of experience of information systems and operational auditing experience, required One (1) or more years of supervisory experience, required Prior experience working within a public accounting and internal auditing environment, preferred Prior experience performing general and application control reviews, preferred License/Certifications: CPA, CISA, CISSP and/or CFE certification, preferred Software: Proficient in the use of Microsoft Office Suite, preferred Exposure to various industry ERP applications, highly preferred Language: N/A Other Knowledge, Skills & Abilities: Excellent verbal and written communication skills Strong analytical and basic research skills Solid organizational skills especially ability to meet project deadlines with a focus on details Ability to successfully multi-task while working independently or within a group environment Proven ability to work in a deadline-driven environment and handle multiple projects simultaneously Able to effectively manage a team of professionals and delegate work assignments as needed Build and maintain strong relationships with client personnel Ability to successfully interact with professionals at all levels Intermediate knowledge of internal controls Ability to travel up to 30% Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. California Range: $85,000 - $115,000 Illinois Range: $85,000 - $115,000 NYC/Long Island/Westchester Range: $85,000 - $115,000

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About the Role The Junior Systems Administrator plays a key role in maintaining the organization's IT systems while delivering exceptional end-user support. This position is ideal for someone who enjoys helping others, thrives in problem-solving situations, and communicates effectively with both technical and non-technical users. The role combines hands-on technical work with a strong customer service focus to ensure smooth daily operations across the organization. What You'll Do * Assist in configuring, maintaining, and monitoring cloud-based systems and network equipment to ensure reliability and performance. * Perform system updates, patches, and preventive maintenance. * Support backup processes, disaster recovery testing, and asset inventory tracking. * Help maintain security and compliance by following established policies and best practices. * Accurately document troubleshooting steps, solutions, and system configurations in the IT knowledge base. * Identify recurring issues and recommend improvements to enhance user experience and system stability. * Contribute to IT process optimization and standardization efforts. * Serve as the first point of contact for NY employees experiencing IT issues, providing prompt, courteous, and effective assistance. * Troubleshoot and resolve hardware, software, and network issues across desktop, laptop, and mobile devices. * Set up and configure user accounts, workstations, and software in accordance with company standards. * Communicate clearly and empathetically with users, translating technical solutions into easy-to-understand terms. * Provide onboarding and offboarding IT support for new and departing employees, including hardware setup and access management. * Assist with the setup and troubleshooting of conference room systems and services (Zoom and Google Meet). What we look for * Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. * 3-4 years of hands-on experience providing helpdesk support. * 1-3 years of experience with systems and network administration duties. * Experience supporting both Windows and mac OS systems. * Familiarity with ticketing systems, remote support tools, and hardware diagnostics. * Strong interpersonal and communication skills with a customer-first mindset. * Ability to explain technical issues clearly to non-technical users. * Working knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP). * Familiarity with Active Directory, Office 365, and cloud platforms such as AWS and Google Workspace. * Familiarity with configuring and troubleshooting network infrastructure equipment (routers, switches, wireless access points). * Organized, detail-oriented, and capable of managing multiple priorities. Salary * Compensation Range: $26.44-$33.65/hr * 25% annual bonus target, paid quarterly * Equity stock options package * This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits * Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans * Company HSA, FSA, Dependent Care, 401k, and commuter benefits * Employer-funded life and disability insurance coverage * 11 Observed Holidays & PTO plan * Up to 12 weeks paid family leave * Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-MM1 #LI-Hybrid