Information systems technician jobs in Topeka, KS

Are you the person everyone calls when something breaks? 😎 Do you enjoy solving tech problems and helping people feel empowered with their devices? If yes-his role is made for you! 💼✨ 🚀 NOW HIRING: Client Support - Associate (Onsite IT Support) 📍 Topeka, Kansas 66618 🕒 3-Month Contract (Strong Chance for Extension) 🔍 About the Role We're looking for an Onsite IT Support Associate who will serve as the primary IT point-of-contact at the local office. You'll be supporting employees with hardware, software, networking issues, onboarding setup, and day-to-day tech operations. If you like hands-on troubleshooting, fast-paced environments, and being the go-to technical expert-this is your next step! 💡 💻 What You'll Be Doing ✔️ Provide onsite support for hardware, software, and network issues ✔️ Troubleshoot desktops, laptops, printers, and workstation issues ✔️ Install/update software, utilities, and print drivers ✔️ Handle new hire onboarding - laptop issuance, setup, configuration ✔️ Manage 10-60+ daily support tickets through a chat-based ticketing system ✔️ Support both onsite & remote employees ✔️ Maintain printers & basic office IT infrastructure ✔️ Complete a 3-4 week training program with equipment provided 🔧 Must-Have Skills ⭐ 2+ years of IT support experience (hardware, software & basic networking) ⭐ 2+ years of customer service experience ⭐ Strong Windows OS troubleshooting skills ⭐ Experience using ticketing/case management tools ⭐ Ability to stay calm & friendly in a high-volume support environment 🌟 Preferred Skills ✨ VPN troubleshooting ✨ Advanced networking familiarity ✨ Strong MS Office proficiency ✨ Laptop build/repair/upgrade experience 🎓 Education IT degree or certifications preferred but not required. Equivalent hands-on experience works just fine! ✔️ 🗓️ Work Schedule 📅 Monday-Friday ⏰ Standard shift: 8am-5pm ⏰ Two days per week: 10am-7pm ( your choice - except Mondays ) If you're ready to step into a visible, impactful IT support role within a friendly, collaborative environment… let's connect! 🙌 📩 Interested? Apply or message me directly for details.

On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal, financial, healthcare, and more - by providing secure, scalable, and reliable technology solutions. Our team is passionate about helping clients thrive through proactive support, strategic IT guidance, and cutting-edge infrastructure. Were looking for a well-rounded Field Technician who brings both hands-on technical expertise and strong communication skills to the table. This role blends the responsibilities of a bench technician with the adaptability required to support all aspects of a modern computing environment. You'll serve as a key point of contact for diagnosing and resolving issues related to workstations, hardware, software, networks, and more both remotely and on-site. Service Area: Manhattan, KS - Olathe, KS, stationed 100% out of Topeka, KS Travel Requirements: Onsite to local clients premises Key Responsibilities: * Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support. * Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction. * Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals. * Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions. * Perform complete hardware repair, maintenance, and security tasksfrom cleaning and component replacement to in-depth diagnostics. * Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts. * Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites. * Back up data and perform system restores as needed to maintain functionality. * Test solutions for accuracy, document work, and provide recommendations for ongoing system health. Qualifications: * Practical experience with hardware assembly, disassembly, maintenance, and repair. * Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office). * Familiarity with antivirus, security, and firewall technologies, including installation and recovery. * Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server). * Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal. * Ability to identify and diagnose failed hardware components. * Valid Drivers License. Preferred Education and Experience: * A+, Net+, and Sec+ certifications, or equivalent experience * Experience with all modern operating systems * Deep understanding of business networking * Deep understanding of Active Directory, Group Policy, File Sharing, etc. * General understanding of technology related to small-medium businesses * Virtualization experience is a plus! Benefits: * Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options * Competitive 401(k) participation with up to 4% contribution match * Certification reimbursement to support your continued development * Meaningful opportunities for advancement within a growing organization * A culture built on drive, accountability, collaboration, and excellence Physical Requirements: The physical requirements below describe the essential job functions needed to complete this job. * Consistent hand and finger dexterity necessary to operate computer equipment * Consistently required to sit, stand, walk, talk, hear, and see * Routine use of hands to type * Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch * Occasional need to walk around the office * Consistent vision abilities required; close vision, depth perception, and ability to focus * Ability to travel dependent on company needs * Occasional need to lift and/or move up to 30 pounds Work Environment/Conditions: * The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work) * Work is in an open office environment with steady conversation and interruption The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description About Us SnapIT Solutions is a leading IT services and staffing firm specializing in innovative technology solutions. We connect organizations with top-tier talent to achieve their digital transformation goals through expertise, innovation, and excellent customer service. Position Summary: We are seeking a motivated Help Desk Analyst to join our team. In this role, you will be the first point of contact for resolving computer, application, and system-related issues for internal users. Support includes hardware, software, mobile devices, network connectivity, and remote diagnostic services. You'll work in a process-driven environment focused on providing outstanding customer service and meeting service level objectives. Key Responsibilities: Provide courteous, timely, and technical support to end users via phone and remote tools. Troubleshoot and resolve issues with hardware, software, network connectivity, VPNs, Citrix, MS Office 365, Teams, Outlook, mobile devices, printers, and in-house applications. Document, track, and monitor trouble tickets, ensuring resolution within service level agreements (SLAs). Follow security policies and enforce user access guidelines. Support configuration and connectivity to client/server and web-based applications. Participate in team projects and support coworkers as needed. Communicate effectively with technical and non-technical users. Required Qualifications: Bachelor's degree in a related field with 1+ year of recent Service Desk experience, OR Associate's degree in Computer Science or related field with 2+ years of recent Service Desk experience, OR High School diploma with 2+ years of Service Desk experience. Proficient with Windows 10/11 Preferred Qualifications: CompTIA A+ or Network+ certification. Familiarity with ITIL practices. Experience with ServiceNow, Office 365, Citrix, and mobile operating systems. Strong writing, communication, technical reading, and organizational skills. Higher-than-average customer service skills. Familiarity with Incident Management software and remote management tools. Other Requirements: Must be a U.S. Citizen. Must pass two background screenings (mandatory supplier screening and client background screening for remote access). Valid driver's license. Must reside within a 60-minute commute to Topeka, KS. Reliable home internet and access to a phone for remote work. Work Environment: Monday-Friday, 8-hour shift between 6:30 AM - 5:00 PM. Initial on-site onboarding for 1-2 weeks. Once established, the position will be a hybrid work schedule (3-4 days WFH, 1 day in-office or as needed). Requires independent work, multi-tasking, prioritization, and effective time management. Minimum typing speed: 40+ WPM. Resume header must include: Full legal name Current location Citizenship status Interview Preference: In-person interviews Benefits: Competitive salary: $44,000-49,000/year Opportunities for growth and additional training Collaborative, supportive work environment Additional Information: Screening Requirements: United States citizenship is required for this position. This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to Commute: Topeka, KS 66612 (Required) Work Location: Hybrid remote in Topeka, KS 66612

We are seeking a highly skilled and motivated Field Service Technician IT to join our team in the Information Technology and Services industry. As a Field Service Technician IT, you will be responsible for providing on-site technical support and troubleshooting for our clients' IT infrastructure and systems. In this role, you will travel to various client locations to install, configure, and maintain hardware and software solutions. You will work closely with clients to understand their specific needs and ensure their IT systems are functioning optimally. Additionally, you will be responsible for diagnosing and resolving any issues or problems that arise, and providing excellent customer service throughout the process. The ideal candidate for this position is a self-driven individual with strong technical knowledge in IT systems and hardware. You should have excellent analytical and problem-solving skills, as well as the ability to effectively communicate complex technical information to clients. Responsibilities · Provide on-site technical support and troubleshooting for clients' IT infrastructure. · Install, configure, and maintain hardware and software solutions. · Collaborate with clients to understand their specific IT needs and requirements. · Diagnose and resolve hardware and software issues in a timely manner. · Perform regular preventive maintenance and system updates. · Ensure compliance with industry standards and regulations. · Provide excellent customer service and support throughout the troubleshooting process. Requirements · Minimum of [3] years of experience in IT support or a related field. · Strong knowledge of hardware and software installation, configuration, and troubleshooting. · Familiarity with various operating systems, including Windows Operating System. · Ability to effectively communicate technical information to clients of varying technical expertise. · Excellent problem-solving and analytical skills. · Strong attention to detail and ability to prioritize tasks. · Proven ability to work independently and efficiently in a fast-paced environment. · Valid driver's license and willingness to travel to client sites as needed. Work schedule 8 hour shift Supplemental pay Other Benefits Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) matching Referral program Employee discount Paid training

Contract Role | Helpdesk in Kansas City MO Duration: 12 months contract with possible extension Hybrid role- 4: 1(office-Wednesday) 12 months contract- possibility of FTE Shift: 6.30 AM - 5.00 PM Scheduled Work Hours: Core hours for this workgroup are Monday -Friday, between 6: 30 AM -5: 00 PM. Technicians will work in eight-hour shifts to cover the core work hours for the group. Mandatory one-hour lunch and two 15-minute breaks. Valid driver's license required. Job Description: Under general supervision, act as first contact for any computer, application or system-related problems and be able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices. Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customer's expectations by delivering quality customer service. With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner. Consistently uses courtesy while providing support to end users. Asks questions to gather information about the problem and listens carefully. Guides the user through diagnostic and resolution procedures, using clear and concise directions Resolves a variety of Help Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner. Documents, tracks, and monitors trouble tickets to resolution. Meets SLA requirements. Follows policies and procedure to ensure corporate data security. Executes and enforces user access guidelines and procedures. Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications. Responds positively and promptly to coworker requests for assistance Participates in assigned projects, contributing to their accurate and timely completion. Communicates effectively with all levels of employees, both technical and non-technical. Education & Experience: A Bachelor's degree or technical degree in an Information Technology related field is preferred. Requires a High School diploma and two years of demonstrated work experience on a Service Desk. Prefer CompTIA A+ or Net + certifications. Education or training in ITIL, electronics, organizing, planning, decision making, and effective communication skills preferred. Skill/Knowledge/Ability: Successful candidate must have more than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills as well as skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting. Knowledge of Windows 10/11, and Microsoft Office is required. Candidate must be familiar with Incident Management software and processes, remote management tools, and has higher than average customer service skills. Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred. In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

**_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer. + Matches customer needs with current products and services and suggests new ones to target customer's unmet needs. + Use examples and analogies as appropriate to facilitate understanding. + Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client. + Aids in information to the customer in a prompt manner. + Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Understands and responds to others using active listening skills and tactful communication. + Ability to perform first-line troubleshooting for customers. + Ability to resolve issues following the parameters and guidelines of the client. + Help new and developing team members. + Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable. + Other duties as assigned. **Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Knowledge of and experience using various computer applications including Microsoft Office Suite + Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills Required:** + Must possess problem-solving skills. + Exceptional communication skills, both oral and written. + Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. + Highly motivated with the ability to handle and manage multiple tasks at any one time. + Ability to forge new relationships, individual and teaming in nature. + Must be a Self-starter, that can work independently and as part of a team. + Ability to follow instructions for logging into a computer and launching various applications + Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text + Ability to successfully handle customer requests and document in work management tools and applications. + Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds. + Effective listening skills to include cognitive ability to locate and convey requested information + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills. + Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. + Ability to handle sensitive and confidential information appropriately. + Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence. + Positive attitude; tolerance for dealing with difficult customers and stressful situations. + Dependable and accountable. **Desired Qualifications:** + Experience in a customer service role. + Experience supporting customers in a virtual environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** Delivery Manager **Working Conditions** + Professional remote office environment. + Ability to work Mon-Fri 8am to 5pm EST. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $17.00 /Hr. Submit a Referral (**************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103792_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

Are you passionate about ensuring business resilience and safeguarding critical IT operations? We're seeking an IT Disaster Recovery Coordinator to lead the development, implementation, and ongoing management of our disaster recovery (DR) strategies. In this role, you'll ensure rapid recovery of essential systems, partner with technical and business teams, and support regulatory compliance frameworks essential to our organization's stability. Key Responsibilities * Develop and maintain IT disaster recovery plans aligned with BCP, FFIEC, and GLBA standards. * Coordinate DR testing, documentation, and ongoing updates across systems and applications. * Partner with Business Continuity, Infrastructure, Cybersecurity, and Application teams on risk assessments, BIAs, RPO/RTO requirements, and remediation work. * Lead DR drills and table-top exercises and manage response efforts during real incidents. * Validate backup systems, replication processes, and failover mechanisms. * Maintain DR runbooks, contact lists, and escalation procedures. * Support audits, regulatory reviews, and business continuity committees. Qualifications * Bachelor's degree in IT or related field (or equivalent experience). * 3+ years in IT disaster recovery, business continuity, or IT operations. * Strong understanding of infrastructure, cloud technologies, backups, and cybersecurity. * Experience with DR tools and cross-functional coordination. * Excellent communication, organization, and problem-solving skills. CapFed is an equal opportunity employer.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company car Company parties Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance Network Computer Solutions (NCS) empowers organizations by delivering the latest IT solutions. Our approach to business is simple; keeping our customers satisfied and prepared to interact with the rapid evolution of information technology. Our mission, to deliver high-performance solutions that are efficient and cost effective for our customers. Their success is our success. We are looking for qualified technicians to install, maintain and repair computers and networks. As a computer technician you must be well-versed in computer systems and network functions. This candidate will have the ability to monitor the organization's and their client's networks for security breaches and investigate when one occurs. Use and maintain software, such as firewalls and data encryption programs, to protect sensitive information. Check for vulnerabilities in computer and network systems. The ideal candidate will be reliable, be able to work diligently and accurately and will possess a great problem-solving ability to fix issues and ensure functionality. Responsibilities: Establish and maintain positive Client relationships. Understand a problem and work through details to reach a comprehensive solution in a timely manner. Timely and detailed documentation of Client configurations, issues, and resolutions. Offer quality support to coworkers and Clients through a variety of methods. Propose equipment, services, software, and solutions to increase Client efficiency. Maintain a prioritized schedule to effectively utilize the workday. Construct and execute comprehensive solutions that are in the best interest of the Client. Protect and preserve all personal and occupational information encountered during employment. Qualifications & Experience: One of the following 2+ years experience in an IT support role 2-year technical degree Bachelors in related field. * Strong background in server management, networking protocols. Ability to work in both a team environment. Exceptional trouble-shooting skills. Exceptional customer service skills. Excellent verbal and written communication skills. Clear driving record Ability to climb an 8 ft. ladder. Ability to lift 50 lbs. without assistance. Be punctual. **Looking for Candidates in the Lawrence, Emporia, Topeka, Manhattan, Kansas** Network Computer Solutions is an equal opportunity employer. All aspects of employment including decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.

Job Description Department: Operations Job Status: Full-Time FLSA Status: Non-Exempt Reports to: Team Manager of Systems and Desktop Support Positions Supervised: None Amount of Travel Required: Moderate Work Schedule: Monday - Friday, On-call status if needed POSITION SUMMARY The Desktop Support Tech III will be responsible for helping the Team Manager of Systems and Desktop Support and other Desktop Support Techs with overall operations of the data, telephone, and facsimile systems of the agency. This position requires you to have good communication and teamwork skills. The individual must be able to work independently and have the ability to make qualified independent judgements, and be highly motivated. This position provides support to other IT team members and are required to provide employees with rapid response to end-user problems and issues. During times when your primary responsibilities are limited, you may be asked to assist in other areas as needed to support overall operations, regardless of your specific role. ESSENTIAL FUNCTIONS Installs, moves, adds and changes for PCs, software, printers, et al. Provide backup support to other IT team members. Evaluate and prioritize support issues and refer calls/e-mails to appropriate IT staff or non-IT or facilities staff when appropriate. Rapid response to end-user problems and issues. Hardware and Software end-user technical support. Assist in maintenance of peripheral Information Technology equipment (printers, fax machines, copiers, scanners, etc.). Perform roll-outs, upgrades, and basic network maintenance. Assist Team Manager of Systems and Desktop Support as needed. Support remote access users and equipment. Support telephones and telephone system. Interface with vendors for support. Basic troubleshooting Level one tech support answering phones and emails. Comply with CARF Information Technology and Security Standards. Maintain a currency of knowledge with respect to relevant state of the art technology, equipment, and/or systems. Help monitor all network access and ensure regulatory compliance for all access to secure data. Participate in disaster recovery processes and business continuity procedures for re-establishing operation systems in the event of a disruption, both minor and catastrophic. Participate as a member of organizational teams as necessary. Ensure that Astra's HIPAA Security Procedures are adopted and followed. Consistently demonstrate the ability to work effectively within a team as well as individually. Complete required reports, documentation and other paperwork in a timely fashion and according to procedure/protocol. Assure compliance with program policies and procedures. Other Duties Demonstrate cultural and linguistic competence Approach interactions with individuals served and colleagues with a trauma sensitive lens Acts as an ambassador of the agency in the community setting. Support and actively promote the vision and mission of the agency and the philosophy of the strength's perspective Complete required agency and department trainings. Complete all assigned duties each shift, both written and implied. Other duties as assigned, as qualified and trained for. POSITION QUALIFICATIONS Graduation from HS or GED equivalent. 5 years of IT experience working directly in a desktop support position. General knowledge of network interconnectivity, Telephony, Microsoft Windows, Microsoft AD, Microsoft 365, VPN, and MFA or combination of several of these technologies preferred. Current or past certification in these areas are a plus: Microsoft MCSA, MS-900-900, Comptia A+ or other IT industry certs. Must have good command of the English language; must be able to read, communicate clearly and therapeutically with persons served and staff, both verbally and in writing, in a professional manner. Successful completion of criminal background check and DCF Child & Adult Abuse Registry check, and other applicable background investigations. Possess a valid Kansas driver's license, reliable transportation, and proof of auto insurance. KNOWLEDGE/SKILLS/ABILITIES: Effective communication skills (verbal and written) Customer focused (internal and external) Excellent listening skills Accountability Reliability Trust/Integrity Adaptability/Flexibility Time Management Organizational Skills Proficiency in MS Office Suite with ability to learn other software programs as necessary Relationship building Problem Solving Attention to detail and accuracy in work Being collaborative Open to learning and accepting feedback Ability to maintain appropriate boundaries and confidentiality Strengths based Family centered Community based Culturally respectful PHYSICAL DEMANDS N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Physical Demands Lift/Carry Stand (F) 10 lbs. or less (F) Walk (F) 11 - 20 lbs. (F) Sit (F) 21 - 50 lbs. (F) Manually Manipulate (O) 51 - 100 lbs. (O with assistance) Reach Outward (O) Over 100 lbs. (O with assistance) Reach Above Shoulder (O) Climb (N) Push/Pull Crawl (N) 12 lbs. or less (F) Squat or Kneel (O) 26- 40 lbs. (O) Bend (O) 41 - 100 lbs. (O) Other Physical Requirements: Stooping or bending to access files or lift and carry equipment or supplies is a requirement. Must be able to occasionally lift up to 50 pounds. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. WORK ENVIRONMENT This position is essential to operations with an office and community-based work environment, primarily on site, some community involvement, and requires a flexible schedule. Frequent travel between sites, partner agencies, and community events. Frequent interruptions may occur. Risk of exposure to aggressive adults and children. Risk of working with various pieces of equipment. This position may involve long periods of sitting or standing, using telephone, computer and mobile devices. Stooping or bending to access files or lift and carry equipment or supplies is a requirement. Evening and weekend shifts may be required. Must be available for on-call shifts for emergency call outs.

Requirements Major Duties and Responsibilities Provides remote desktop, laptop, server, and network problem management and support services to clients and end-users through phone, chat, email, and ticketing systems Identify, document, and prioritize service requests. Troubleshoot and resolve client technical issues and escalate when needed Facilitate the restoration of normal service operations while minimizing impact to the end-user Using the knowledge of software tools to perform day-to-day functions and troubleshooting Handle remote service tickets on a day-to-day basis Desired Skills, Abilities, Characteristics, and Education 2+ years IT Help Desk experience, preferably with an MSP Client service oriented and positive participating team member Ability to maintain confidentiality of the company and client information Excellent written and verbal communication skills required Ability to document and follow established company procedures Understanding of hardware, software, security tools, and concepts Experience and knowledge of troubleshooting applications such as Microsoft 365, Adobe Acrobat, etc. Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage) Experience providing support via remote tools IT Glue experience preferred WatchGuard/Firewall experience preferred StorageCraft, Datto backups experience preferred Ability to work autonomously both swiftly and effectively Ability to organize and prioritize tasks Reliable transportation to and from work Working Conditions This position will be on-site, physically in Manhattan, KS. Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours. AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.

Valiant Integrated Services is seeking a skilled and experienced Customer Support/Help Desk Analyst to join our professional team of associates in support of the Army Training Management Proponent Support (ATMPS) contract, which is located at Fort Leavenworth, KS. The ideal candidate should have experience with customer support and an understanding of the Army Training Management systems, which include DTMS, CATS and the Army Training Network (ATN). In support of this effort the candidate will execute Customer Support / Help Desk Analyst support tasks such as, responding to phone calls, email and web requested for support of fielded Army enterprise system and utilization of Remedy trouble ticket to capture and track status of tickets; other duties as assigned in support of PWS deliverable's. Qualifications for the Position: Familiarity with Army Enterprise Support Desk Understanding of Army Training Management systems to include DTMS, CATS and ATN Bachelor's Degree from an accredited institution; degree may be waived based on experience Possess clear and precise oral and written communication skills Ability to work independently and as part of a team Ability to pass a background check and drug screen test Ability to the requirements necessary in order to work on a military installation, including having a valid state driver's license and car insurance Be self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified time frames Be organized with a strong sense of urgency Adhere to established guidelines and procedures Demonstrate high standards of quality and accuracy Be in attendance and punctual as scheduled Be completely functional in MS Word, Excel, PowerPoint Some travel may be required in support of this position. Desired/Preferred Qualifications: Master's Degree accredited institution Have at least five (5) + year's general experience in Army training and education at unit level within TRADOC Graduate of the Army Captains Career Course (CCC) or a Senior NCO Academy (desired); Graduate of CGSC or equivalent

This position is the first line of support and face of the IT department and is responsible for answering phone calls, managing ticket queue, and addressing in-person issues. This role requires a critical thinker that can handle multitasking. It's important to have a basic level of understanding in troubleshooting and polite/clear communication. Responsibilities include installing, maintaining, and supporting computers, printers, peripherals, hardware, cabling, and software for all departments. The role also involves tracking, installing, upgrading, managing, and documenting all software, applications, and operating systems, as well as providing technical assistance for classroom audio/visual hardware. Assisting other support tiers as requested is also expected. Essential Duties and Responsibilities Hardware & AV Support Operating Systems support includes installation, updates, and troubleshooting of Microsoft Windows desktop operating systems and Apple devices. Tasks include replacing hardware components (e.g., RAM, hard drives). Peripheral support includes installation and support of standalone and network printers, scanners, fax machines, external storage equipment, video conferencing equipment, and audio-visual equipment. Helpdesk Help Desk duties include supporting users via phone, email, and onsite, documenting problems and resolutions in a helpdesk ticketing system. Responsibilities include logging, assigning, and tracking Help Desk requests including troubleshooting, security, network connections, hardware requests, and technology projects. Documentation of work performed in the ticketing system and updating the department-wide knowledge base is required. Software Support Software Application support includes installation, upgrades, troubleshooting, and assisting users in the use of standard and specialized applications. Asset Management This position assists with performing asset inventory audits and maintaining accurate inventory records. It also supports the selection, research, and testing of new or updated computer applications and hardware. Special Projects Special projects may be assigned that go beyond the scope of normal job duties. The employee may be assigned as the project lead or as part of a team for implementing new technologies for the department. Job Requirements * Associate's/Bachelor's degree or experience in higher education * 1-2 years of working knowledge in hardware, software, and troubleshooting * Technical support and troubleshooting for desktop and/or systems hardware and software (Windows and Apple OS) * Ability and desire to learn various applications and assist end users * Innovative, responsible, trustworthy, respectful, friendly, dependable, flexible, and able to multitask * Excellent customer service skills and professional communication * Ability to work independently and in a team environment * Willingness to receive advanced or certified training * Quick problem-solving skills * Adaptability to different workplace environments * May need to be on call for weekends, evenings, or holidays * Adherence to business casual dress code * Mandatory one weekend per year (August move-in weekend for new students) Working Conditions Environmental Conditions Majority of time spent in general office environments; however, the job also requires supporting technological hardware in various environments including office, industrial, and outdoor settings. Exposure to computer screens is expected. Physical Conditions Essential and marginal functions may require lifting up to fifty (50) pounds regularly, sitting for prolonged periods, and using fingers. Ability to walk throughout campus is necessary. Why Baker? Baker offers a supportive, student-centered environment with excellent benefits-including tuition waivers for employees and their families, comprehensive insurance, paid leave, and retirement contributions. To Apply Submit an online application with a cover letter, resume, and three references at ******************* Baker University is an Equal Opportunity Employer. `

Job Title: Technical Support Technician (Comms) Location: Ft Leavenworth, KSTime Type: Full-time Potential for Telework: No Minimum Clearance Required to Start: Secret clearance Employee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced Technical Support Technician (Comms). NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job description: • Trains and assists unit staff in establishing command post networks, tactical communications equipment, and establish, installs, operates, maintains, and defends (EIOMD) assigned communications and encryption systems, to include associated components, and to manage information and unit information capabilities• Troubleshoot communications, application configurations, establishes network addresses and connections, perform routine maintenance, upgrades as needed, and implements security updates Qualifications: Required:• Associate's degree• Understanding of technology integration and information flow including LAN/WAN, firewalls, security, storage, and backup methodologies• Two (2) years of technical development experience in areas of RF, Hardware, Software, Networks, Communication Systems, and infrastructure Preferred:• Meet DoD 8570.01-m baseline computing environment (CE) certification requirements at IAT II• Bachelor's degree

The Production Support Technician (PST) provides assistance to the production team by performing various production tasks as well as maintaining the cleanliness and upkeep of the facility. This function is critical to increasing production uptime and reducing downtime by assisting with live jobs in various work centers, maintaining supplies and consumables, and ensuring a sanitary and organized work environment in the plant. Essential Functions: * Assisting with jobs at press: * Loading stock on the press unwinds. This includes the press, butt splicer, and laminate tower. * Install/Remove pre mounted plates in press. * Install/Remove dies and other tooling in press. * Assist in maintaining supply levels: * Notify warehouse when stock is needed at press and when materials need to be returned to warehouse. * Notify ink technician when inks are needed at press and to be returned to ink department. * Maintain all consumable supplies at press. * Assist in maintaining the cleanliness of the facility by: * Cleaning, reassembling, and returning ink pans, aniloxes, doctor blade chambers, etc. to the presses. * Returning stock and tools to designate return areas. * Empty all trash receptacles. * Cleaning of the shop floor, printing presses, rewind machines, and any other components inside or outside Phenix as needed. Skills and Experience Required: * Assist in select finishing related tasks as need: assisting in off line finishing process (i.e. shrink wrapping, kitting and fan folding), boxing finished product from finishers into a box. * Individual must be able to work independently with minimal guidance required. This implies good time management, planning/organization, and decision-making skills. * Individual must be able to complete any reasonable request of management necessary to effectively operate the department/company. * Individual must be able to interact effectively with supervisors and peers. * Individual must be able to perform general physical activities: * Handling and moving objects * Apply cleaning solvents * Clean or wax floors * Clean rooms or work areas * Use portable hand spray equipment * Participation and support of 5S initiatives and activities. * High school diploma / GED / or equivalent. * Individual should possess basic math and computer skills. * English language required. Physical and Other Requirements: This job is performed indoors in a temperature and humidity controlled environment. Job tasks are performed in close proximity to other people and include exposure to strobe lights, sounds and noise levels that could be distracting. The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend or crouch. The employee must frequently stand, walk, talk, and occasionally lift, push, pull and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Specific hearing abilities required by this job include ability to hear alarms and other sensors in a factory environment. Requires use of hands to handle, control or feel objects and operate tools and controls. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel. The above duties are subject to change and shall not be construed as a promise or contract of employment or of any specific duties.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.