Information Technology Service Desk Manager
Information technology manager job in Ewing, NJ
We're searching for an IT Service Desk Manager who isn't just keeping the lights on but shaping how support feels, functions, and evolves. This leader brings fresh ideas, a people-first mindset, and the technical backbone to run a high-performing support operation. If you thrive in fast-moving environments and love turning chaos into clarity, this role calls your name.
Location: Onsite
Type: Direct Hire
Start Date: January
Key Responsibilities
Lead and mentor the service desk team, driving excellence in customer service and technical troubleshooting.
Manage daily ticket flow, ensuring timely resolution, accurate triage, and proper escalation paths.
Introduce and refine innovative support practices that improve speed, quality, and user satisfaction.
Partner with IT leadership to develop and implement service strategies, SOPs, and performance metrics.
Oversee onboarding/offboarding processes, device provisioning, and common enterprise support needs.
Build strong relationships with internal customers, turning feedback into actionable improvements.
Track KPIs, analyze trends, and deliver insights that shape staffing, training, and process decisions.
Ensure compliance with security standards, IT policies, and change management guidelines.
Collaborate cross-functionally with infrastructure, network, and application teams to resolve complex issues.
Champion a culture of learning, ownership, and proactive problem-solving.
Required Experience & Skills
5+ years of IT service desk or end-user support leadership experience.
Strong understanding of Windows/Mac environments, O365, ticketing systems, and common enterprise applications.
Proven ability to modernize or scale support operations.
Experience with ITSM frameworks and best practices (ITIL a plus).
Excellent communication skills, with calm-in-the-storm leadership.
Ability to manage multiple priorities and inspire teams in a dynamic environment.
Strong analytical skills, with comfort reading dashboards, spotting patterns, and driving decisions.
IT Manager
Information technology manager job in Fort Washington, PA
Avo Photonics is a dynamic contract engineering services company that designs, develops, and manufactures custom opto-electronic products for a large customer base. Members of our staff can design, prototype, and produce next generation products for a diverse range of markets including environmental, medical, automotive, military, industrial, aerospace, and communications.
We seek a diligent, dedicated and meticulous IT Manager who will help to further our success and reputation in the industry through world-class service.
Specifically:
Continually evaluate, plan, implement and maintain a secure networking infrastructure in all Avo facilities
Ensure appropriate firewall and switch hardware is deployed to enable secure access for employees while preventing intrusion. Maintain firmware updates per a documented schedule.
Implement and actively monitor appropriate software for server and endpoint patch management, virus protection, and zero-day malware threats to network security
Manage employee IT security training program to maintain 100% compliance
Provide network and endpoint support for seven day operations across two shifts, including remote access for approved users
Define, manage, and test an IT Disaster Recovery Plan, including appropriate redundancy and backups
Identify, hire, and manage IT staff
Define, implement, and manage solutions for seamless telecommunications, facility access control, and surveillance cameras
Requirements:
15 years experience managing information technology networks including network administration and system administration in Windows Server and Linux environments
10 years experience with network security, including firewalls, wireless access, segregated subnets and VLANs
Bachelor's degree in Information Systems or Computer Science is preferred
Excellent communication skills
Avo Photonics offers competitive salaries and a comprehensive benefits package. Apply today!
Avo Photonics is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee of Avo Photonics by any method without a valid written contract in place with Avo Photonics will be deemed the sole property of Avo Photonics. No fee will be paid in the event the candidate is hired by Avo Photonics as a result of the referral or through any other means.
Human Resource Information System Manager
Information technology manager job in Devon, PA
Juno is seeking a highly skilled and experienced Senior Manager to lead integration and reporting initiatives within our SAP SuccessFactors Employee Central (EC) environment. This role will oversee end-to-end SAP EC integrations, maintain advanced reporting through Report Stories, and ensure data accuracy and consistency across systems. The ideal candidate combines deep technical expertise with strong project management and leadership capabilities, capable of delivering scalable solutions in a global HR technology environment.
Key Responsibilities
Integrations
Lead the design, development, and implementation of SAP EC integrations with internal and external systems.
Monitor, troubleshoot, and resolve integration issues in a timely manner.
Ensure data integrity and consistency across all integrated systems.
Projects
Lead cross-functional projects focused on implementing, optimizing, and integrating SAP SuccessFactors modules (Employee Central, Performance & Goals, Compensation) and ADP GlobalView payroll systems.
Collaborate with internal stakeholders and external vendors to define project scope, timelines, and deliverables.
Ensure alignment with global HRIS strategy, manage risks, and drive successful deployment and adoption across regions.
Monitor progress, resolve issues, and provide regular updates to leadership.
Analytics
Manage and maintain SAP SuccessFactors Report Stories to meet business requirements.
Stay current with SAP EC and SuccessFactors updates, trends, and best practices.
Leadership
Develop documentation and training materials for end-users and stakeholders.
Collaborate with cross-functional teams to translate business requirements into technical solutions.
Direct and guide remote employees and teams as needed.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field.
10+ years of experience in SAP SuccessFactors with a focus on Employee Central and integrations; experience with other HRIS platforms considered.
10+ years of experience with SAP Cloud Platform Integration (CPI) and SAP SuccessFactors Advanced Reporting / Report Stories.
Strong experience with ADP GlobalView and ADP Enterprise payroll applications.
Proven ability to manage complex integration projects and deliver results.
Strong analytical, problem-solving, and communication skills.
Functional payroll knowledge in global implementations, integrations, audits, and operations.
Strong understanding of HR processes, data management, and reporting.
Ability to work independently and collaboratively in a team environment.
Attention to detail and commitment to quality.
Juno is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law. The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It's expected that all employees are aware of this policy and that they create an environment that's sensitive and respectful to all individuals.
IT Support Manager
Information technology manager job in Pennsauken, NJ
Summary of Job:
The IT Support Manager will be responsible for overseeing daily support operations, managing a team of IT support technicians, and ensuring that all technical issues are resolved promptly and efficiently. This hands-on role will support the team as needed, helping end-users in resolving hardware and software issues. This role requires strong leadership skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical staff. The ideal candidate will have a proven track record in IT support, excellent problem-solving abilities, and a commitment to delivering high-quality service. Key responsibilities include developing support policies, monitoring performance metrics, and collaborating with other departments to implement new technologies. The IT Support Manager will also be responsible for training and mentoring team members, monitoring budget spend and ensuring compliance with security protocols. This position offers the opportunity to work in a dynamic environment, contribute to the growth of the organization, and stay up-to-date with the latest technological advancements.
Primary Responsibilities:
Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems)
Manage outsourced 1st level tech support vendor/team
Develop and implement support processes that drive efficiency and scalability for the team
Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance
Oversee asset management process, drive improvements to efficiency and accuracy
Support onboarding / off-boarding employees across all corporate systems
Train, coach, and mentor IT support team
Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues
Assist end-users as needed in resolving software and hardware issues
Required Experience and Education:
7+ years relevant experience, 3+ in a team leadership role
Bachelor's Degree
Required Skills/Knowledge:
Previous help desk experience including supervisory roles
Exceptional customer service skills with a problem-solving attitude
Strong organizational and time management skills with the ability to prioritize and manage multiple tasks
Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical users
Proven ability to document procedures, maintain asset records, and create knowledge base content
Team leadership and mentoring associates; team player who can collaborate in a productive fashion
Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications
Experience managing Active Directory, group policies, and identity management processes
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity)
Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent)
Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.)
We offer a competitive salary of $95k-$110k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match.
EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.
Head of Digital & Technology (US)
Information technology manager job in Philadelphia, PA
Job Title: Head of Digital & Technology - US Region
Salary Range: $195,000 to $245,000 + Bonus + Benefits
The Head of IT - US Region will lead the Information Technology function across the United States, delivering secure, reliable, and cost-effective IT services that drive business performance. This role ensures alignment with global IT and digital strategies, as well as with global governance frameworks, while addressing the unique requirements of the US business, fostering operational excellence, compliance, and continuous innovation.
Key Responsibilities:
1. IT Operations & Service Delivery
Ensure high availability, security, and performance of IT services across all US sites.
Oversee infrastructure, applications, and end-user support to minimize downtime and maximize user satisfaction.
Manage incident, problem, and change processes in line with ITIL best practices.
Ensure IT operations comply with global governance, policies, and standards.
2. Regional Business Partnering
Serve as the primary IT liaison for US business leaders.
Translate business requirements into IT solutions aligned with global standards and governance.
Enable productivity, efficiency, and compliance across business units.
3. Governance, Compliance & Security
Ensure adherence to global IT policies, governance frameworks, cybersecurity standards, and regulatory requirements (e.g., SOX, data privacy).
Collaborate with global cybersecurity teams to identify and mitigate risks.
Support alignment with global IT governance in all regional initiatives.
4. People & Vendor Management
Lead, mentor, and develop the regional IT team, promoting accountability and service excellence.
Manage relationships with regional IT vendors and service providers to optimize cost and quality, in line with global vendor governance.
5. Projects & Transformation
Oversee local and regional IT projects, ensuring timely and budget-compliant delivery.
Support deployment of global initiatives (ERP, data, digital, AI) in the US region, ensuring alignment with global governance and standards.
Identify opportunities for automation, digitalization, and process improvement.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field; Master's preferred.
10+ years of IT leadership experience, ideally in a multinational environment.
Deep expertise in IT operations, infrastructure, and enterprise applications.
Proven experience leading regional IT teams and managing vendor partnerships.
Strong communication, stakeholder management, and business partnership skills.
Familiarity with ITIL frameworks, cybersecurity best practices, and global IT governance.
Key Competencies
Leadership: Inspire and guide a high-performing regional IT team.
Business Acumen: Translate IT capabilities into measurable business value.
Collaboration: Partner effectively with global IT, governance teams, and regional business leaders.
Execution: Pragmatic, hands-on, and results-oriented.
Change Agent: Drive technology adoption, transformation, and adherence to global governance.
Information Technology Support Technician
Information technology manager job in Philadelphia, PA
IT Support Technician (Tier 1 Service Desk)
Compensation Range: $24 - $28 per hour | Commensurate with experience
Travel: Occasional field travel throughout Greater Philadelphia (PA)
The IT Support Technician delivers frontline technical assistance across hardware, software, and end-user systems. The role centers on responsive customer support, accurate issue tracking, and ensuring incidents are resolved promptly or routed to the appropriate next-level team.
Responsibilities
Act as the initial contact for incoming technical support requests.
Troubleshoot and resolve Level 1 issues involving desktops, laptops, peripherals, and core applications.
Hand off more advanced or specialized issues to Tier 2/engineering teams when required.
Document incidents thoroughly, maintain ticket accuracy, and monitor items through closure.
Provide support to users both remotely and onsite, depending on need.
Oversee the Level 1 support queue to ensure timely acknowledgment and follow-through.
Maintain a customer-focused, solution-driven support experience.
Identify recurring problems and suggest improvements to workflows or documentation.
Stay current on supported systems, devices, and operating environments.
Qualifications
1+ year of experience in help desk, desktop support, or similar IT function (healthcare environment helpful).
Strong communication and customer service skills.
Practical troubleshooting knowledge across hardware, Microsoft products, and operating systems.
Basic understanding of TCP/IP networking concepts.
Experience supporting printers, endpoint devices, and telephony equipment.
Detail-oriented with the ability to follow established support protocols.
Familiarity with ITIL practices (incident, problem, change) is beneficial.
Must have a valid driver's license and personal vehicle for occasional field travel.
Education
Bachelor's degree preferred
Associate's degree required
Certifications (Preferred)
CompTIA A+
CompTIA Network+
CompTIA Security+
Chief Information Officer - American Heritage Credit Union
Information technology manager job in Philadelphia, PA
American Heritage Credit Union is seeking a Chief Information Officer to lead its technology strategy and digital transformation initiatives. The CIO will oversee IT and IS operations, infrastructure, cybersecurity, and systems integration to ensure secure, innovative, and efficient operations that enhance both member experience and organizational performance. This leader will collaborate with the executive team to align technology with business goals, manage vendor relationships, and guide long-term strategic planning. The ideal candidate will be a forward-thinking executive with proven success in driving innovation, ensuring regulatory compliance, and leading high-performing IT teams. In addition, this role will lead, mentor, and develop IT teams, foster cross-department collaboration, and manage relationships with technology vendors to ensure value, security, and reliability. A bachelor's degree is required in Information Technology, Computer Science, or a business-related field. A master's degree is preferred. In addition, at least ten to fifteen years of progressive IT management experience within the credit union or financial industry is desired.
Company Profile:
America Heritage Credit Union was originally founded as Budd Workers Federal Credit Union in 1948. The credit union initially served line workers and management of the Budd Manufacturing Company. Over the decades, American Heritage expanded its field of membership through mergers and the addition of Select Employer Groups (SEGs) in industries such as manufacturing, healthcare, government, and education. Today, American Heritage serves over 315,000 members and 800 Workplace Partners across 35+ locations in Philadelphia, Bucks, Montgomery, Delaware, Camden Counties, with 5 branches located in Southern New Jersey. With more than $5 billion in assets, it ranks among the top 70 largest credit unions in the United States and remains deeply committed to empowering the communities it serves. American Heritage Credit Union has once again earned a place on Forbes' list of America's Best-in-State Credit Unions for 2025, marking the third consecutive year it has received this prestigious honor. In addition, the credit union has been named one of the Best Places to Work by the Philadelphia Business Journal for 2025. The main office is located in Northeast Philadelphia, offering the convenience of a suburban setting with easy access to major highways, abundant on-site parking, and nearby vibrant communities. To learn more visit **********************************
Community Profile:
Philadelphia, Pennsylvania is known as the “City of Brotherly Love,” a historic and culturally rich city in the northeastern United States, located at the Delaware and Schuylkill rivers. Founded in 1682 by William Penn as a haven for religious freedom, Philadelphia played a pivotal role in American history, serving as the nation's first capital and the site where both the Declaration of Independence and U.S. Constitution were signed. Today, it is home to over 1.6 million residents, reflecting a diverse population. Visitors and residents alike enjoy a wealth of attractions, from historic landmarks like Independence Hall and the Liberty Bell to world-class museums, vibrant arts and theater, and a renowned culinary scene. The city offers ample green spaces, a robust public transportation system (SEPTA), and a unique architectural charm. Just beyond Center City, Philadelphia's Northeast neighborhoods and surrounding suburban communities offer a convenient balance of urban and suburban living. The area provides easy access to all major highways, and beautiful residential surroundings, while remaining close to New York City, New Jersey, and the Pocono Mountains. This location also makes travel simple, with proximity to major international airports as well as numerous smaller regional airports. With its deep roots in American heritage and dynamic present-day culture, Philadelphia remains a vital and inspiring city that blends history, community, and modern life.
Information Technology Infrastructure Manager
Information technology manager job in Philadelphia, PA
Head of IT Infrastructure
Our client, a Philadelphia based financial services company is seeking a Head of IT Infrastructure
for a hands-on opportunity to design and protect the infrastructure alongside a team of five.
The ideal candidate will have experience with Infrastructure Architecture & Strategic Design, Data Protection, Transformation and Innovation, Cloud Migration and Disaster Recovery.
Responsibilities
Demonstrated success in architecting enterprise infrastructure across hybrid cloud, date centers, user endpoints and networks
Hands on technical troubleshooting and optimization
Deep understanding of enterprise-grade backup and restore strategies
Design of DR and business continuity plans
Skills/Competencies
10+ years in infrastructure roles
Prior career progression to a leadership role
Experience in financial services sector strongly preferred
Certifications in enterprise architecture, cloud platforms or cybersecurity
Additional Details:
Employment type: Direct Hire
Salary: DOE
In office role.
The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position.
SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.
SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: ***********************************************
Chief Technology Officer
Information technology manager job in Philadelphia, PA
G2 is recruiting for a growing healthcare SaaS company in the Philadelphia area, seeking a hands-on, forward-thinking Chief Technology Officer (CTO) to lead the next chapter of their product and technology evolution. This role is ideal for a technical leader who can balance strategic vision, architectural excellence, and operational execution, while guiding and growing a high-performing engineering organization. You will shape the company's technology roadmap, strengthen platform reliability and scalability, and ensure our products continue to drive measurable impact across the healthcare landscape.
What You'll Do
Technical Leadership & Strategy
Own the long-term technology vision aligned with business and product goals
Lead architectural evolution of our .NET-based platform toward modern, scalable, modular patterns
Evaluate and integrate emerging technologies, including AI/ML where appropriate
Champion secure, compliant, high-quality software development practices
Collaborate closely with Product, Customer Success, and Leadership to prioritize and deliver effectively
Team Leadership & Execution
Lead and mentor engineering managers, developers, and technical staff
Build and refine engineering processes, SDLC, DevOps, and quality standards
Recruit, hire, and develop technical talent as the organization scales
Foster a culture of accountability, collaboration, and continuous improvement
Platform & Architecture Ownership
Oversee the reliability, performance, and scalability of our SaaS platform
Guide cloud infrastructure decisions (.NET, Azure preferred)
Ensure security, compliance, and integration with healthcare data standards (HIPAA, etc)
What We're Looking For
10+ years of software engineering experience, with significant experience in .NET
5+ years of technical leadership, including managing managers or leading multi-discipline engineering teams
Proven experience building and scaling SaaS products, ideally in healthcare or regulated industries
Strong architectural background (cloud-native design, APIs, microservices, data security)
Demonstrated ability to balance strategy with hands-on execution
Experience working cross-functionally with product, design, and customer-facing teams
Comfortable working in a hybrid environment in the Philadelphia region
Why Join Us
Make a real impact in transforming healthcare operations and outcomes
Lead technology in a high-growth environment backed by strong market demand
Work with a mission-driven team committed to building high-quality, human-centered products
Competitive compensation, meaningful equity, and the opportunity to build something lasting
Information Technology Support Technician
Information technology manager job in Philadelphia, PA
Job Title: IT Support Technician
Department: Information Technology
Reports to: Technology Operations Supervisor
FLSA Status: Exempt
The IT Support Technician provides technical assistance and hands-on support to Trulieve locations, ensuring reliable performance of hardware, software, and network systems. This role is critical to maintaining operational efficiency through troubleshooting, maintenance, and technology deployments across facilities and dispensaries. Responsibilities include asset documentation, Level 3 escalation support, and development of SOPs for knowledge transfer. The position works closely with the Technology Operations Supervisor to uphold service standards and drive continuous improvement.
Key Responsibilities
Deliver exceptional customer service and technical support to internal employees.
Provide on-site and remote IT support for locations nationwide.
Respond promptly to support requests via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment.
Install, configure, and maintain operating systems, applications, and security tools.
Manage user accounts, including password resets and access permissions.
Perform routine system maintenance and updates.
Document issues, resolutions, and processes in the IT knowledge base.
Support IT projects such as upgrades, deployments, and migrations.
Ensure compliance with IT policies and security standards.
Maintain accurate documentation for managed stores and update during quarterly site visits.
Administer Microsoft Azure, Office 365, and related applications.
Troubleshoot network-related issues and assist with MDM platform management.
Collaborate with IT Service Management to ensure a seamless support experience.
Audit and streamline manual software processes and contribute to automation initiatives.
Provide innovative solutions for complex technical challenges.
Respond to critical technical needs on a 24/7 basis.
Travel up to 35% nationwide.
Retail & Store Support:
Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications.
Resolve issues impacting store operations quickly to minimize downtime.
Coordinate with vendors and internal teams for hardware replacements and repairs.
New Store & Remodel Support:
Assist with planning and execution of IT installations for new store openings and remodels.
Deploy and configure network equipment, POS systems, workstations, and peripherals.
Perform site readiness checks and ensure all IT systems are operational before launch.
Document installation processes and maintain accurate inventory of deployed assets.
Skills and Qualifications
Experience:
At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment.
Ability to make sound, timely decisions in a fast-paced setting.
Independent self-starter.
Education & Certifications:
Associate's or bachelor's degree in IT, Computer Science, or related field (preferred).
Certifications such as CompTIA A+, Network+, Microsoft Role-Based, or ITIL Foundation (preferred).
Technical Skills:
Operating Systems: Advanced knowledge of Windows OS and Windows Server; familiarity with mac OS and Linux.
Microsoft Technologies: Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting.
Networking: Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Device & Application Support: Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices.
Systems Administration: Active Directory user management and permissions.
Tools: Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO).
MDM & Legacy Applications: Assist in managing mobile device platforms and legacy systems.
Core Competencies:
Customer Service: Communicate clearly and patiently with non-technical users.
Problem-Solving: Identify root causes and implement effective solutions.
Time Management: Prioritize multiple tickets and meet SLAs.
Collaboration: Work effectively with IT teams and cross-functional departments.
Additional Requirements:
Must be at least 21 years old and pass Level 2 Background Screening.
Willingness to travel up to 35% nationwide.
Availability for 24/7 technical support as needed.
Physical Requirements
Ability to lift 25 lbs. to a height of five feet and carry up to fifty feet.
Ability to climb ladders, kneel, crouch, and reach as needed.
Ability to work in varying environmental conditions while wearing PPE.
Visual acuity for detailed inspection and computer work.
Ability to communicate verbally at conversation levels.
Work Schedule
40+ hours per week with flexible hours based on business needs.
Must be available for on-call duties, evenings, weekends, and holidays.
Equal Opportunity Employer Trulieve Supports a Drug Free Workplace
Director of Infrastructure
Information technology manager job in Philadelphia, PA
Job Title: Director of Infrastructure
Department: IT / Technology
Reports To: CEO
The Director of Infrastructure is responsible for the overall design, stability, security, and performance of the firm's technology infrastructure. This includes leadership over hardware platforms, server and network operations, system administration, and business application support. The role ensures that all systems - on-premise and cloud - are configured, maintained, and upgraded to meet organizational needs.
This position also oversees IT security incident management, monitors system health and availability, and provides escalation support for complex or overflow service tickets. The Director of Infrastructure serves as a senior technology leader and strategic partner across the organization.
Essential Responsibilities
Infrastructure & Systems Management
Provide senior-level administration of virtual and physical Windows servers, with emphasis on upgrades, performance tuning, backup integrity, and high availability.
Architect, manage, and optimize a low-latency, high-resilience network environment; perform advanced troubleshooting and root-cause analysis.
Lead migration and integration efforts from on-premise systems to IaaS/SaaS solutions, ensuring minimal disruption to operations.
Maintain a secure and efficient endpoint environment, including workstations, laptops, mobile devices, printers, and other user-facing technology.
Manage internal and hosted solutions, with strong proficiency in Azure, O365, and Salesforce.
Telephony & Communication Systems
Oversee VoIP and telephony systems, including contact center technologies, with a senior-level understanding of system architecture and troubleshooting.
IT Operations & Support
Provide escalation support for complex issues and assist in managing overflow ticket volume.
Develop and implement proactive strategies to eliminate recurring issues and enhance system reliability.
Ensure system monitoring tools, alerts, and reporting mechanisms are maintained and optimized.
Leadership & Collaboration
Serve as a senior IT leader and subject-matter expert for business units, providing recommendations on technology improvements, training, and workflow optimization.
Partner with department leaders to understand business needs and align infrastructure initiatives with organizational goals.
Lead, mentor, and develop a team of infrastructure and system support professionals.
Governance, Security & Compliance
Maintain strong IT security practices, including incident management, patching, access control, and audit support.
Oversee backup, disaster recovery, and business continuity planning and testing.
Ensure compliance with industry standards, legal requirements, and internal policies.
Requirements
Experience
7-10 years of experience managing daily IT functions, including networking, server administration, security, backup/disaster recovery, and technical support.
Senior-level experience with on-premise and cloud infrastructure: VMware, Windows Server, Windows workstations, Microsoft Azure, Office 365, SonicWall, HP ProCurve switching, and Salesforce.
Proven track record managing IT projects involving vendors, internal stakeholders, and third-party partners.
5+ years of experience creating and managing IT budgets, with demonstrated fiscal responsibility.
5+ years managing a team of technical professionals.
3+ years as the senior-most IT resource in a 300+ user environment.
Skills & Attributes
Strong leadership, communication, and decision-making skills.
Ability to translate technical concepts for non-technical stakeholders.
Highly organized, detail-oriented, and proactive.
Patient, adaptable, and able to work effectively under pressure.
Demonstrated ability to implement best practices and drive continuous improvement.
Job Level
Director
Compensation
Salary Range: $100,000 - $150,000
Structure: Salary
Bonus Eligible: Yes
Associate Director of Information Technology
Information technology manager job in Philadelphia, PA
The Assistant IT Director supports the Director of IT in managing the technology infrastructure of a large-scale events management firm, including both internal operations and large-scale events.
This role blends technical expertise in networking and systems administration with client-facing responsibilities such as service design, pre-event planning, and influencing IT service choices. The position requires strong Cisco networking experience, Microsoft-based system management, tech pre-sales experience, and a proactive, customer-service approach.
Key Responsibilities:
Assist in managing day-to-day operations of the IT department and staff.
Support and maintain LAN/WAN systems, including Cisco routers, switches, firewalls, and Meraki networks.
Configure and manage Microsoft computing environments, both physical and virtual (VDI).
Ensure integrity and security of network and data environments.
Respond to and troubleshoot system/network issues; provide on-call support as needed.
Collaborate with event services teams to assess and recommend IT solutions for events.
Attend client meetings and site visits to evaluate needs and suggest service packages.
Document network configurations and maintain technical records.
Contribute to IT budgeting and planning.
Serve as a backup to the IT Director and take the lead when necessary.
Required Qualifications:
Bachelor's degree in a technical field (mandatory).
Minimum 5 years of hands-on experience in:
Cisco network hardware (routers, switches, ASA firewalls).
Virtual environments (VMware, Hyper-V).
Active Directory management.
Strong understanding of TCP/IP, OSI model, DNS, DHCP, and related protocols.
Proven ability to troubleshoot and resolve complex IT issues.
Experience in wireless networking and virtualization technologies.
Excellent written and verbal communication skills.
Ability to work flexible hours, including occasional weekends.
Must be client-oriented with some sales or upselling experience.
Preferred Certifications:
Cisco CCNA or CCNP
Director Application Services
Information technology manager job in Philadelphia, PA
***HYBRID work schedule with 4 days per week onsite in Philadelphia required - this is NOT a remote based role***
We've been retained by a great client who is looking for a visionary and dynamic leader to join the Information Technology department and lead the evolution of their applications portfolio, including CRM, ERP, and other enterprise business applications. Qualified candidates should possess a strong background in development, business analysis, etc.
The selected candidate will be responsible for managing/leading a team of IT professionals, applications domain, executing the enterprise application strategy and collaborating with business leaders, IT Managers, various departments, and software vendors to facilitate delivery.
The ideal candidate is an experienced development manager with the capacity to oversee the implementation of major application initiatives that advance a business transformation program.
Previous experience with an ERP implementation and/or upgrade is critical for this role.
Education & Experience Required
Bachelor's Degree
10+ years of leadership experience in a distribution and/or manufacturing environment
Experience leading an ERP implementation and/or upgrade
Experience in implementing and managing information governance programs and projects.
Experience in ensuring the quality, performance, security, and scalability of transformed applications on new platforms.
Proficiency in the latest B2B technologies for modernizing/managing FTP/SFTP, EDI, and API's such as Boomi, Mulesoft, etc.
Expertise and experience in Sales, ERP, HRIS, Middleware, and other enterprise applications
Strong overall background in application programming, administration, and support tools and methodologies
Information Technology Project Manager
Information technology manager job in King of Prussia, PA
The Project Manager is responsible for leading the planning, execution, and delivery of projects on time, within scope, and within budget. This role oversees cross-functional teams, ensures alignment with business objectives, and drives effective communication between stakeholders. The ideal candidate is highly organized, proactive, and skilled at managing multiple priorities with exceptional communication skills in a dynamic environment.
Responsibilities
• Develop and manage project plans, timelines, budgets, and resource allocations.
• Collaborate with leadership to prioritize and align projects with strategic business goals.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Lead cross-functional teams to ensure timely and quality delivery of project objectives.
• Identify, assess, and mitigate project risks and issues; escalate when necessary.
Requirements
• Experience: 3-7 years of project management experience, preferably in financial services
• Proven track record of successfully managing multiple projects simultaneously.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall, Hybrid).
• PMP or similar certification preferred.
Technical Program Manager
Information technology manager job in Philadelphia, PA
Requirements
Overall Job Responsibilities:
We are seeking an experienced and highly motivated Program Manager to lead complex, cross-functional programs from inception through delivery and post-launch optimization. This role requires a blend of technical acumen, exceptional leadership, and strong communication skills to drive successful outcomes across the organization.
Key Responsibilities
Program Leadership & Management
Lead sophisticated and large-scale cross-team, cross-functional initiatives by collaborating with engineering managers and engineers to estimate work efforts, define achievements, and handle resources.
Managing technical programs that require collaboration among multiple, cross-functional groups, ensuring alignment with strategic objectives.
Serve as a Program/Project manager who has independently led and managed different types of projects/programs (end to end), demonstrating ownership and accountability for all program aspects.
Track progress, resolve dependencies, evaluate and mitigate risks, and communicate status to upper management and other stakeholders.
Setting up and leading governance, tracking timeline & milestone achievement, and ensuring adherence to program standards.
Manage changes to the project/program scope, schedule and costs using appropriate techniques and ensuring all stakeholders are aligned.
Forecasting, creating, managing budgets and resources effectively to ensure program financial health.
Risk & Issue Management
Identifying, assessing, mitigating risks arising from a variety of situations across technical, operational, and strategic domains.
Manage project/program level risk/issues and ensure mitigation strategies are implemented and tracked diligently.
Stakeholder Collaboration & Communication
Developing successful partnerships with engineering, product, and program stakeholders across the organization.
Experience in managing project deliverables with providing regular project updates & status reviews to stakeholders.
Manage internal stakeholders, keeping them informed, and helping them align their procedures with new changes.
Manage Organization communication on the roadmap, upcoming changes, and value propositions.
Provide key outward status updates on metrics, program/project status, and other initiatives.
Interface with all necessary team members including, potentially, members of senior leadership.
Experience in building good rapport with stakeholders. Presents viewpoints and complex ideas in a comprehensible manner.
Engage and energize the project teams to achieve ambitious goals.
Process & Documentation
Identifying areas for process improvements and driving optimization efforts to increase efficiency and effectiveness.
Familiar with processes, tools and metrics related to project/program management & Agile (Scrum) Methodology.
Creating business case, Project Charter, Project Plan, RACI matrix and other tools essential for program planning and execution.
Focus on Planning, Tracking & Reviewing, and Process Management across all programs.
Leadership & Executive Reporting
Excellent communication skills with the ability to influence and lead others across all levels of the organization.
Ability to communicate concisely clearly and with confidence with senior leadership.
Be involved in global engineering leadership meetings as a key program representative.
Provide detailed updates in support of the preparation and management of leadership reviews and strategic planning sessions.
Job responsibilities
Required Qualifications
Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
12+ years of experience in program or project management, with a focus on technical programs.
Proven track record of managing and delivering complex, cross-functional projects end-to-end.
Deep familiarity with project/program management tools, metrics, and best practices.
Proficiency with Agile methodologies (Scrum, Kanban, etc.).
Director of IT Field Services - Collegiate Hospitality
Information technology manager job in Philadelphia, PA
The Director of IT Field Services leads technology operations for the Collegiate Hospitality Line of Business (LOB). This individual and their reports are responsible for the successful deployment, support and operation of technology. The Director leads in the creation, execution and enforcement of policies and procedures regarding IT Support & Deployment, and provides communication, guidance, and a point of escalation to Regional IT Directors, Leads & Operational leaders in the field.
This position is open to remote candidates and will require approximately 10%-20% travel.
This position is elibile for annual performance bonus and stock options.
Job Responsibilities
IT Operations & Governance
Oversee IT operations within the LOB, ensuring deployment, support, and tactical projects are on track
Define and communicate project milestones, service level agreements (SLAs), and resource allocations to ensure operator, client and consumer needs are met
Team Leadership & Resource Management
Manage Regional Technology Leads across regions
Provide guidance, coaching, training, and performance oversight for Region Technology Leads and in-unit staff to align with organizational goals and IT strategies
Partner with and drive outcomes and accountability from other Technology teams and key external partners that support Collegiate Hospitality
Ensure standardization of field support and deployment practices and drive consistent training for staff
Customer Experience & Service Management
Be a voice for the tech team's customers (Aramark operators, consumers), driving initiatives that maximize service availability, productivity, and satisfaction for internal and external stakeholders
Execute proactive engagement and communication plans to maintain high levels of customer satisfaction and retention
Oversee vendor and internal relationships and escalate performance issues as needed
Process Improvement & Innovation
Develop tools, processes, and best practices that enhance technology value, reduce technology cost, and/or drive operational efficiency to operations
Drive continuous improvement initiatives to optimize technology team performance
Performance Monitoring & Reporting
Validate SLAs and publish KPI reports to track service performance and customer satisfaction
Establish a metric/KPI based approach for technology operations and the Region Tech Leads
Escalation and Subject Matter Exeprtise
Act as an escalation point for urgent and complex support issues, ensuring timely resolution of incidents
Serve as a LOB Service and technology subject matter expert (SME), providing guidance and addressing challenges across the organization
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Education: Bachelor's degree in Information Technology or a related field required; Master's degree and/or professional certifications (ITIL, ITSM, Lean Six Sigma) preferred.
Experience: Minimum ten years of progressive experience in IT, including hands-on expertise with large-scale hospitality and point-of-sale technology deployments. Proven track record of managing, developing, and leading high-performing teams, including distributed and cross-functional groups. Demonstrated ability to supervise, mentor, and evaluate staff, set clear goals, and foster a collaborative team environment.
Technical Skills: Deep knowledge of hospitality customer technologies - specifically point-of-sale technologies, ITIL practices and ServiceNow software. Strong analytic, organizational, and project management skills.
Leadership & Communication: Exceptional interpersonal and communication skills, with the ability to build relationships across all levels of the organization. Solid proactive decision-making skills and the ability to drive results in a dynamic environment. Proven ability to influence without authority in a matrixed environment. Demonstrated success navigating complex stakeholder landscapes.
Compensation Data
COMPENSATION: The salary range for this position is $125,000 to $150,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
Data Center Site Selection Manager
Information technology manager job in Trenton, NJ
Meta designs, builds, leases, and operates the most leading-edge and efficient data centers in the world. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring high uptime, capacity availability, flexibility and capital and operational cost efficiency. Facebook is seeking an experienced, organized, and collaborative Site Selection Manager to join the Data Center Site Selection team.We are seeking a Data Center Site Selection Manager who has extensive experience negotiating large, complex deals and an extensive knowledge of the legal agreements that accompany them. The Data Center Site Selection Manager should also have experience thinking both strategically and analytically, develop out-of-the box solutions and can navigate the challenges that accompany leasing projects and portfolios of large magnitude.
**Required Skills:**
Data Center Site Selection Manager Responsibilities:
1. Develop Meta's owned data center location strategy in assigned geography and manage the site selection effort for real estate, including partnering with teams focused on economic development incentives, energy and utilities, network connectivity, legal, policy, and financial considerations
2. Lead feasibility discussions and contract negotiations with service providers, property owners, economic development agencies, and utility companies
3. Negotiate letters of intent, land or building purchases, economic development incentives, water and sewer supply, and other site-specific agreements, support power negotiations
4. Partner with internal organizations including capacity planning, energy teams, data center design, construction, network engineering, legal, policy, communications and finance
5. Prepare project location recommendations and present to management for approval
6. Develop portfolio management metrics and tracking mechanisms and interact with external lease management companies
7. Maintain relationships with communities and service providers in support of Facebook's data center developments, monitor ongoing contractual commitments, and support the expansion of Facebook's existing data centers through the extension of existing agreements or the formation of new agreements
8. Travel domestically (50%+)
**Minimum Qualifications:**
Minimum Qualifications:
9. Bachelor's degree in Business, Civil Engineering, City Planning or related
10. 10+ years of experience in site selection and data center or other capital project or infrastructure development
11. Experience leading real estate negotiations including contract formation and contract negotiations
12. Experience at representing business interests to governments (state, county and local), utilities, potential suppliers, and other stakeholders
13. Experience managing large real estate development projects and coordinating with internal staff, consultants, vendors and external stakeholders
14. Experience communicating commercial, market and contractual details to all organizational levels
15. 2+ years of experience in Excel and PowerPoint and/or Keynote
**Preferred Qualifications:**
Preferred Qualifications:
16. Experience in hyperscale data center site selection or leasing negotiations
**Public Compensation:**
$188,000/year to $256,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
IT SUPPORT MANAGER BDCI
Information technology manager job in Pennsauken, NJ
Summary of Job: The IT Support Manager will be responsible for overseeing daily support operations, managing a team of IT support technicians, and ensuring that all technical issues are resolved promptly and efficiently. This hands-on role will support the team as needed, helping end-users in resolving hardware and software issues. This role requires strong leadership skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical staff. The ideal candidate will have a proven track record in IT support, excellent problem-solving abilities, and a commitment to delivering high-quality service. Key responsibilities include developing support policies, monitoring performance metrics, and collaborating with other departments to implement new technologies. The IT Support Manager will also be responsible for training and mentoring team members, monitoring budget spend and ensuring compliance with security protocols. This position offers the opportunity to work in a dynamic environment, contribute to the growth of the organization, and stay up-to-date with the latest technological advancements.
Primary Responsibilities:
Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems)
Manage outsourced 1st level tech support vendor/team
Develop and implement support processes that drive efficiency and scalability for the team
Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance
Oversee asset management process, drive improvements to efficiency and accuracy
Support onboarding / off-boarding employees across all corporate systems
Train, coach, and mentor IT support team
Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues
Assist end-users as needed in resolving software and hardware issues
Required Experience and Education:
7+ years relevant experience, 3+ in a team leadership role
Bachelor's Degree
Required Skills/Knowledge:
Previous help desk experience including supervisory roles
Exceptional customer service skills with a problem-solving attitude
Strong organizational and time management skills with the ability to prioritize and manage multiple tasks
Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical users
Proven ability to document procedures, maintain asset records, and create knowledge base content
Team leadership and mentoring associates; team player who can collaborate in a productive fashion
Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications
Experience managing Active Directory, group policies, and identity management processes
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity)
Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent)
Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.)
We offer a competitive salary of $95k-$110k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match.
EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.
Auto-ApplyInformation Technology Professional
Information technology manager job in Cheltenham, PA
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
RequiredPreferredJob Industries
Government & Military
IT Security Operations Administrator
Information technology manager job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The
Philadelphia Department of Public Health's
mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play.
Job Description
The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required.
The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings.
Essential Functions
Security Operations Management
Follow documented information security policies, processes, and procedures.
Document new information security processes and update existing information security.
Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT).
Administer and maintain end user accounts, permissions, and access rights.
Manage connection security for local area networks and DPH web sites.
Manage and ensure the security of databases and data transferred both internally and externally.
Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities.
Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps.
Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution.
Research information security topics, tools, techniques, and threats as directed.
Serve as an information security resource on DPH IT projects.
Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations.
Actively promote a customer-oriented approach to maintain a secure DPH network.
Know how to find answers. Understand available tools and resources to determine correct answers to security issues.
Relationship Management
Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams.
Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems.
Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT.
Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.
Competencies, Knowledge, Skills, and Abilities
Extensive experience with information, network, and application security concepts, methodologies, and processes
Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools.
Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools.
Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills.
Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Qualifications
We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered.
Additional Information
Salary Range: $90,000-$100,000
Salary cannot exceed $100,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are
no longer required
for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
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