Information technology/support technician jobs in Graham, WA - 793 jobs

U.S. Data Security TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. About the Team Our team plays a crucial role in ensuring the company's success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you'll be part of a team that's developing new solutions to new challenges. It's working fast, at scale, and we're making a difference. We are looking for talents to join us on this exciting journey! Responsibilities Provide site reliability engineering support to ensure highest level of availability of large-scale, globally distributed, fault-tolerant ads systems. Engage in and improve the whole lifecycle of Ads systems, from system design consulting through launch reviews, deployment, operation and refinement. Build availability of services deployed across multiple data centers globally. Deliver tools/software to improve the reliability, scalability and operability of services, including designing, developing and deploying automation to sustainably scale with quality. Measure and monitor availability, latency and overall service health. Practice sustainable incident response and postmortems, performing root cause analysis of incidents to influence future product design and response activities.Qualifications Must have a Bachelor's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, or a related field, and 2 years of related work experience. Of the required experience, must have 2 years of experience in each of the following: Providing functionality and reliability support for critical site components by measuring and monitoring availability, latency, and overall system health, including through performance tuning and troubleshooting; Monitoring system activity and resolving system issues; Coordinating and monitoring data services operations, including SLA management and system deployment; Analyzing error logs to identify issues and working with service owners to resolve issues, document their origins and develop future prevention mechanisms; and Creating and maintaining clear runbook instructions for services to use for alerts, troubleshooting and resolution. Employer: TikTok U.S. Data Security Inc. Type: Full time, 40 hours/week Location: Bellevue, WA Salary Range: $129960 - $246240 per year To Apply, click the apply button below. Contact ************************ if you have difficulty submitting resume through the website. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at *************************** #IND-DNI

Freelance Independent work in IT Developers, Graphic Designers, Data Analyst services online. Remote and or location work on a freelancer online platform. Need a smart phone and lap top or desk top computer to perform work. We provide a platform and you work for various clients independently on a freelance contract hire basis.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

About Us At Hiya, we're revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we've been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone. Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more. About the Position The IT Support Specialist is an individual contributor role focused on delivering reliable, high-quality IT support for employees across Seattle and remote teams in North America. This role is responsible for day-to-day IT operations including end-user support, device management, identity and access administration, and SaaS tooling. In addition to core IT responsibilities, this role supports the company's security and compliance efforts by assisting with SOC 2 and ISO 27001 audits. You will partner with Security and Coretech teams to collect and validate audit evidence, support control testing, and help ensure our internal systems meet security best practices. This role is ideal for someone who wants to excel in a foundational IT support position, spending most of their time supporting employees through core IT operations while gaining thoughtful, practical exposure to security and compliance initiatives. What You'll Do Core IT Support & Operations * Provide first- and second-line IT support for Seattle-based and remote employees * Manage device setup, configuration, maintenance, and troubleshooting for mac OS and Windows devices * Administer identity and access management through Okta (user lifecycle, MFA, access requests) * Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools * Assist with onboarding, offboarding, and role changes * Support SaaS license management and inventory tracking * Document processes and continuously improve IT workflows * Collaborate with global IT and cross-functional teams Security & Compliance Support * Assist with annual SOC 2 and ISO 27001 audit cycles * Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms * Support periodic control testing and playbook validation * Monitor and escalate security-related alerts and issues in partnership with Security * Help ensure security controls and IT best practices are consistently applied How You'll Spend Your Time * 50-60%: Day-to-day IT support and operations (end-user support, device management, access requests, SaaS administration) * 30-40%: Security, compliance, and audit support (SOC 2, ISO 27001 evidence collection, control validation, security tooling support) * The exact balance may shift by quarter depending on audit cycles and company priorities Qualities that will make you successful: * Strong IT support fundamentals and comfort handling day-to-day operational work * Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management. * Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation. * Organized and methodical, especially when handling documentation and evidence * Analytical and resourceful when navigating technical systems to solve problems * Comfortable working with both technical and non-technical stakeholders * Clear communicator who sets expectations and follows through * Curious, collaborative, and motivated by improving internal systems The person in this role must embody Hiya's key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions. The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you. More Details The base compensation for this role is between $45,000 - $81,000. When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data. * Start Date: Immediately * Status: Full-time * Type: Hybrid * Location: Seattle, WA * Travel Requirements: * Department: Engineering * Reports to: IT Support Manager * Direct Reports: No Benefits * Equity compensation * 401K program with 3% match through Fidelity Investments * Self managed vacation plan * Paid Holidays * Medical, dental, and vision for the employee and 50% coverage for dependents * Flexible spending, health savings accounts and Pretax dependent day care savings plan * Paid parental leave * Voluntary Life and AD&D, and Accident insurance options * Employer-paid life insurance * Employer-paid long-term disability coverage (in qualifying states) * Donation Matching for a charity of your choice (up to $1,000/ year) * $1,000/year reimbursement in Professional Development funds This position is based in Seattle, WA, USA. We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career. Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Dynamic Computing is looking for an IT Project Technician! Dynamic Computing is a leading Managed IT Service Provider to small companies located in the Puget Sound region and beyond. We're a small but growing company that is focused on being the premier Managed IT Service Provider in the Seattle area. We're looking forward to adding a great new member to our team. Thanks in advance for your consideration. Remote First: Dynamic Computing has adopted a remote first approach. We believe this to be a strategic advantage and continue to innovate on new ways technology can improve how we do business and help our clients. The IT project technician position will be primarily “in person” due to the nature of the position but have some flexibility options for remote work as schedule and workload permits. What kind of person are we looking for? Cutting Edge - As an IT service provider, we're focused on delivering the latest and greatest to our clients, while keeping their business objectives in the front of our minds. That means that we need you to learn all about new technologies, tools, and trends to keep our team and clients current. Thirsty for Knowledge - Our clients have questions, and it's important that we give them great answers! We want you to be the Wikipedia of all things technology (complete with excellent peer review abilities to help your teammates grow their knowledge). Customer Service Oriented - There will be a good amount of time spent both onsite in front of the client and over the phone troubleshooting issues remotely. You'll need to conduct yourself with professionalism and a flare that will keep the client requesting you to help them. Network Infantry - At times, we'll be dropping you into an undocumented environment of hidden switches, ancient routers, and rogue access points with no weapons or maps to guide you. We need you to make sense of it all, document the details and get the rest of the team the information needed to support the site. Project Whisperer - Completing projects and tasks comprehensively, under budget, and with great communication is your bread and butter. Clients love to keep efficient timelines and it excites you to be able to help from start to finish. Checklist Master - 60% success rates just aren't going to cut it. You'll have a lot to keep track of, and getting the details organized, accurate, and consistently executed upon is critical. This job will need someone who enjoys managing lots of little things while focusing on preventing bigger problems. Process and Preparation Ninja - You want things to go as planned, especially when you're in front of the customer. This requires more than just showing up with a box of new equipment. You've learned to think through the work you've been asked to do and find the pitfalls ahead of time. You're consistently evaluating the process, updating the steps and looking for ways to add value and cut out wasted time. Calm, Cool, and Collected - You've got it - no matter what “it” is! Your ability to keep your client service and communication skills polished when challenging situations arise will be key to ensuring ongoing client satisfaction. So what will I be doing every day? Below is a list of the day-to-day areas of responsibility. You won't be responsible for all of them right from the outset - you'll be working with other members of our team and your responsibility will increase over time. Independent Project Delivery- A project will be anything with a predefined scope, quote and budget. A large portion of this position is completing routine projects for our clients, including computer replacements, network equipment upgrades and new location setups. You'll work with the IT Project Manager or another senior project team member to become an expert at preparing, coordinating, and delivering on these projects and will continually improve our standards and best practices along the way. Collaborative Project Work- Larger more complex projects include office moves, new client onboarding/audits, infrastructure overhauls, server migrations, large scale expansions, and cloud/3 rd party software integrations. You'll act as a supporting resource for onsite and remote work on larger projects to help deliver them on time, under budget and with high customer satisfaction. You'll be tasked with equipment prep, user support, onsite assistance Onsite Assistance and Coverage - We can do a lot remotely, but we still need to be ready to drive to a customer site when necessary. As one of our hybrid workers, you'll be tasked with onsite coverage outside of your own project work if other resources are not available. You may also be asked to assist remotely for any sites or customers you have unique knowledge based on recent work. Customer/Client Service - This position is highly interactive with our clients and requires a positive and friendly attitude. You'll be responsible for dealing with all different types of people and businesses with varying knowledge levels and decision-making abilities regarding technology. Documentation - We all know that our own internal filing systems make sense. To us. But unfortunately, they make no sense to anyone else. Which is why we have a wonderful, amazing, peer-reviewed, and internally created knowledge base! It's your job to create, edit, add, subtract, replace, and improve it every single day. That way when the next guy or gal has the same issue, they've got your best and brightest ideas on how to fix it all teed up and ready to go. Continuing Education - We plan on making you learn. About a lot of stuff. All the time. Even when you don't want to. And you're going to have to get certified on it. And we'll pay you for doing it. It's a wonderful thing for someone who's looking to grow, and we won't settle for anything less than your best and brightest. What are the requirements for this position? Here is a list of our “must-haves” for the IT Project Manager: Possesses a high level of integrity / honesty - In a small company, each team member relies on their team to complete their job effectively. Mistakes will always be made and are part of how we all grow. It's very important to us to ensure that those mistakes are recognized, admitted, and resolved as quickly as possible when they occur. We don't expect perfection but do expect honesty 100% of the time. Knowledgeable - We are looking for someone that can hit the ground running and make an immediate impact to our project team's delivery. This requires some decent aptitude and experience working with technology, networking, and end user support. We will provide training and will make sure you have the support you need to succeed, but to be successful you'll need a strong foundation of technical knowledge. Hard Working - We're a company that's growing, changing, and pushing the envelope every single day. We're going to expect you to work hard and focus on moving yourself forward. It'll be worth it. We promise. Helpful - Always willing to assist others in a positive manner. We're a team. We want you to be an integral part of it. Which means we need you to help us, and we'll help you, and we'll all do it with smiles on our faces (at least most of the time). Organized and Detailed - You're on a video call, your phone is ringing, you're taking notes and people are asking questions on instant message, not to mention you have an onsite starting in two hours with computers in the lab you still need to finish setting up. You also have multiple tickets and plethora of research browser tabs open on your screen. You'll need to be able to stay organized and funnel everything into the appropriate tickets, time entries, notes, and updated knowledge base articles, making not forgetting any steps. 3 years of applicable IT experience - preferably working for an MSP/IT Service Provider primarily handling customer facing tickets, projects, or escalations. Experience administering firewalls, networking equipment and wireless systems MCP, A+, and Network+ Certifications or equivalent for computer hardware troubleshooting, networking, and for the latest Windows desktop operating systems. Educated - There are a few pre-requisites for a job at Dynamic Computing. One is that you got an education that will help support your career path. For this position, it means at least an AA or Technical degree in something that's at least kind of computer or IT related. If you've got a bachelor's degree, that's even better (unless it's in General Studies). Heck, we'll even take a master's degree (although we might not be able to afford you). If you've got a PhD, then we definitely can't afford you. Sorry. What do I get for all my hard work? Good question! Here's the scoop on this position: Money - The compensation for this position is market competitive and will be dependent upon experience and expertise but we anticipate a base salary between 55-75k. After a few months, you'll be eligible for our bonus program, which gives you the opportunity to earn an additional 10% of your salary each quarter. Time - We'd like 40 hours/week from you. It might be 45 some weeks, but hopefully not too often. We'll try our best not to have it hit 50. And you'll keep a roughly business hours schedule (We're open M-F 7:30am - 6:00pm. Typical start time is 8:30 am with some flexibility). Medical - We pay 100% of your medical insurance! (We're not kidding). We'll also contribute to your HSA account, and we'd encourage you to do the same (not to mention that you get a tax break for doing so). Disability - We also ensure all employees have both a short-term and long-term disability plan in place to make sure that you continue to receive income if you get hurt and are unable to work. Retirement - We provide a Simple IRA retirement plan, matched dollar per dollar for up to the first 3% of your salary. Paid holidays - You'll get paid for 9 holidays without even showing up to work! You'll get to pick either MLK or President's Day, choice of 4 th of July or Juneteenth, plus Memorial Day, Labor Day, Thanksgiving Day & following Friday, two days at Christmas, and New Year's Day. Additional PTO - You'll get about 16 additional paid personal days off per year that you can use if you're sick or for vacation. Transportation Subsidy -You'll get an ORCA card or parking subsidy depending on how often you are projected to be in the office. The ORCA card entitles you to free transit on the bus, train, light rail and more that you can use to commute. How do I apply? Please submit your resume and cover letter through the job board. You can also see all of the positions currently available on our website. No phone calls or recruiters please. If you're serious about this job, please tell us "why" you're the person we're looking for. We're looking forward to learning more about you! Please be advised that a background check will be required for well qualified candidates during the hiring process as well as on a recurring basis if selected. Thanks for taking the time to read our novel of a job posting. We hope you are as excited about this opportunity as we are!

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff. Additional Information All your information will be kept confidential according to EEO guidelines.

Join Everglade Works Where IT Support Meets Innovation! Are you an IT Support Specialist looking for a remote opportunity where your skills are valued, your work makes a real impact, and you're part of a forward-thinking tech-driven company? At Everglade Works, we dont just offer jobs we build careers in IT where growth, innovation, and support go hand in hand. If you're passionate about problem-solving, customer service, and technology, we want you on our team! Position: Remote IT Support Specialist Location: Remote (USA-based candidates only) Pay: $40 - $55 per hour Employment Type: Full-Time / Part-Time (Flexible Scheduling Available) What You'll Do: Provide top-notch technical support Assist customers and internal teams with hardware, software, and network troubleshooting via phone, email, and remote access tools. Diagnose and resolve IT issues Identify problems, implement solutions, and escalate complex issues when necessary. Maintain system efficiency Monitor and optimize system performance, ensuring seamless IT operations. Set up and configure devices Support end-users with workstation setups, software installations, and updates. Security & Compliance Ensure cybersecurity best practices and compliance with company policies. Documentation & Reporting Maintain accurate records of support tickets, troubleshooting steps, and resolutions. Collaborate with IT teams Work closely with engineers and developers to enhance IT infrastructure and provide user-friendly solutions. Stay ahead of technology trends Participate in training sessions and stay up to date with the latest IT developments. What We are Looking For: Experience At least 2+ years in IT support, technical support, or help desk roles. Technical Expertise Proficiency with Windows, mac OS, Linux, cloud-based platforms, and enterprise IT systems. Networking Knowledge Understanding of TCP/IP, VPNs, DNS, firewalls, and remote access tools. Problem-Solving Skills Ability to troubleshoot and resolve technical issues efficiently. Customer Service Excellence Strong communication skills and a customer-first mindset. Certifications (Preferred but Not Required) CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent. U.S. Residency Requirement This role is open to U.S.-based candidates only due to compliance and security regulations. Why Join Everglade Works? At Everglade Works, we believe in investing in our people. Heres what you can expect when you become part of our team: Competitive Pay Earn $40 - $55 per hour based on experience and expertise. Flexible Work Schedule Choose full-time or part-time options that fit your lifestyle. Comprehensive Benefits Health, dental, vision, and life insurance for full-time employees. Generous PTO & Paid Holidays Because work-life balance matters. 401(k) with Company Match Secure your future with our retirement plan. Professional Growth Opportunities Training, certifications, and career advancement programs. Cutting-Edge Technology Work with the latest IT tools and innovative solutions. Collaborative & Inclusive Culture Be part of a team that values diversity, teamwork, and creativity. Home Office Stipend We support your remote work setup. How to Apply: Ready to elevate your IT career with Everglade Works? Submit your resume and a brief cover letter detailing your IT support experience and why you're the perfect fit for this role. We cant wait to meet you! Join us in shaping the future of IT support apply today!

What this Job Entails: The Executive Support Technician provides high-touch, end-to-end technology support to the Executive Leadership Team (ELT) and their staff. This role combines deep technical expertise with exceptional customer service and communication skills to deliver a seamless and reliable technology experience for executive users. The ideal candidate is proactive, personable, and thrives in fast-paced environments where professionalism, discretion, and attention to detail are paramount. You'll collaborate closely with executives, executive assistants, IT infrastructure, and other technology teams to anticipate needs, resolve issues, and maintain high satisfaction and trust. Scope: Resolves a wide range of issues in creative ways Seasoned, experienced professional with a full understanding of their speciality Works on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignments Your Roles and Responsibilities: Deliver outstanding customer service and personalized support for all aspects of executive technology. Provide responsive, professional technical assistance to executives and their teams across hardware, software, networking, printing, mobile devices, and collaboration tools. Proactively monitor, maintain, and troubleshoot desktop systems, mobile devices, and network connectivity in a diverse environment to prevent disruptions. Offer onsite and remote support for executive-level clients and their assistants, ensuring clear, confident, and courteous communication at all times. May require occasional off hours support and on-call availability is required. Translate complex technical issues into simple, actionable explanations for both technical and non-technical audiences. Recommend and implement tailored technology solutions that align with executive needs and preferences. Build and maintain trusted relationships with executives, exercising discretion and professionalism with all sensitive information. Partner with global and regional teams to support executives during travel and off-site events. Provide on-site event support to ensure seamless technology integration during meetings, presentations, and special engagements. Manage incidents and requests in an ITSM platform (e.g., Zendesk, ServiceNow), demonstrating accountability, follow-through, and proactive communication. Required Qualifications/Skills: 5+ years of experience in service desk or desktop support, preferably in a fast-paced enterprise or executive environment. Advanced proficiency in Windows 11, mac OS, Microsoft Suite, Microsoft Exchange, Active Directory, wireless and printing technologies, and mobile device management. Strong commitment to exceptional customer service and service delivery excellence. Demonstrated ability to communicate effectively, both verbally and in writing, with diverse audiences. Professional presence and demeanor, with the ability to remain calm and composed under pressure. Meticulous attention to detail, strong follow-through, and the ability to prioritize effectively. Proven problem-solving and decision-making skills. Industry certification (CompTIA+ or equivalent experience) preferred. Preferred Qualifications: Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $62,640.00 - $104,400.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Team: Information Services Job title: IT Manufacturing Technician Function: Infrastructure Percent of travel: 10% Location: (City, State and /or Country) Redmond, WA People manager: No Reports to: Sr. Manager - North America IT MFG Support Position summary: The IT Manufacturing Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing and R&D area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for manufacturing and R&D systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new manufacturing systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) • Actively participate in securing and containing the manufacturing environment. • Provide Level 2 support related to Manufacturing and R&D issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. • Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. • Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. • Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. • Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. • Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. • Contribute to discussions on manufacturing business projects related to IT hardware, connectivity & software • Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. • Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. • Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: • Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. • Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage • ITIL Foundations certification preferred. • English language proficiency preferred. Qualifications & experience: • At least 2 years of experience in the field or in a related area required. • Strong communication and relationship skills. • Demonstrated ability to lead through influence. • Demonstrated ability to manage and execute competing priorities in a fast-paced environment • Strong critical thinking / problem solving skills • Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: · Works independently without supervision. · Strong team player. · Works effectively with cross-departmental teams. · Excellent oral and written communication skills. · Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. · Ability to physically move standard IT equipment (computers, monitors, printers, etc) required. Section below to be completed by HR FLSA status: [FLSAStatus] Grade: [Grade] EEO category: [EEOCategory] #LI-BB1

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

WE'RE HIRING FOR A MAJOR GLOBAL SPORTING EVENT! Excis is a global IT support leader, driven by innovation and collaboration. We're looking for proactive and enthusiastic IT Support Technicians to join a historic project. This is a unique opportunity to work behind the scenes at a premier stadium in a fast\-paced, supportive team environment where your contribution will be critical to a world\-class event. Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth\-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis on this exciting project! Location: Lumen Field - Seattle, Washington About the Role We are seeking enthusiastic and highly motivated IT Support Technicians to join the global technology delivery team for the largest sporting tournament in the world. This is a unique, once\-in\-a\-lifetime opportunity to work behind the scenes of a major international event, ensuring mission\-critical technology operates flawlessly in fast\-paced, high\-pressure environments. You will be part of an international team providing on\-site IT support at Lumen Field for a historic global sporting event in 2026. This role is ideal for current students and recent graduates eager to launch their careers with hands\-on, real\-world experience. Key Responsibilities Provide on\-site IT support for Lenovo hardware and associated technologies before, during, and after the tournament. Install, configure, and support laptops, desktops, monitors, printers, peripherals, and end\-user devices. Perform break\/fix troubleshooting quickly and efficiently under time\-critical conditions. Support event operations teams and technical staff with professionalism. Follow defined incident, escalation, and change management procedures. Assist with pre\-event setup, live event operations, and post\-event activities. Work collaboratively with international teams, vendors, and stakeholders. Requirements Required Skills & Experience Foundational experience or strong academic background in IT support, desktop support, or a related field. Understanding of Windows OS (Windows 10\/11) and basic networking concepts. Ability to perform hardware troubleshooting and resolve technical issues. Strong communication skills and a customer\-focused mindset. Comfortable working in busy, high\-energy environments. Willingness to work flexible hours, including evenings, weekends, and event days. Personal Attributes We're Looking For Enthusiastic, proactive, and eager to learn. Calm, reliable, and adaptable under pressure. Team\-oriented with a positive, can\-do attitude. Passionate about technology and live events. Excited to support a world\-class sporting occasion. Eligibility & Availability Legal right to work in the United States. Full availability during the key tournament period (approx. end of March - end of July 2026). This is a temporary project role. Ability to work at Lumen Field in Seattle, Washington. Benefits What We Offer A competitive hourly rate. A unique opportunity to learn from experienced professionals on our global team. Hands\-on experience with enterprise technology in a major event setting. Exposure to global operations and international professional teams. A career\-defining addition to your CV. How to Apply Ready to launch your career with a world\-class event? We are actively hiring talented and motivated individuals, including recent graduates. Apply now to secure your spot on this historic project! #ITJobs #TechCareers #EventTech #StadiumJobs #NewGrad #ITSupport #HiringNow #SportsTech #CareerOpportunity #NowHiring #WashingtonJobs #Seattle "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"667656945","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"Work Experience","uitype":2,"value":"0\-1 year"},{"field Label":"Salary","uitype":1,"value":"Competitive salary"},{"field Label":"City","uitype":1,"value":"Seattle"},{"field Label":"State\/Province","uitype":1,"value":"Washington"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"98134"}],"header Name":"IT Support Technician, Seattle, WA","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00207003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********41972196","FontSize":"12","google IndexUrl":"https:\/\/excis.zohorecruit.com\/recruit\/ViewJob.na?digest=yO1wLFNb2TI8iTkQVMdKfJ6xL5WBd5vnlhI0EW1XC.o\-&embedsource=Google","location":"Seattle","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"0o0o827b05142a7eb42c3af33c705566b46bc"}

Team: Information Services Job title: IT Manufacturing Technician Function: Infrastructure Percent of travel: 10% Location: (City, State and /or Country) Redmond, WA People manager: No Reports to: Sr. Manager - North America IT MFG Support Position summary: The IT Manufacturing Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing and R&D area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for manufacturing and R&D systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new manufacturing systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) • Actively participate in securing and containing the manufacturing environment. • Provide Level 2 support related to Manufacturing and R&D issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. • Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. • Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. • Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. • Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. • Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. • Contribute to discussions on manufacturing business projects related to IT hardware, connectivity & software • Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. • Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. • Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: • Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. • Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage • ITIL Foundations certification preferred. • English language proficiency preferred. Qualifications & experience: • At least 2 years of experience in the field or in a related area required. • Strong communication and relationship skills. • Demonstrated ability to lead through influence. • Demonstrated ability to manage and execute competing priorities in a fast-paced environment • Strong critical thinking / problem solving skills • Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: · Works independently without supervision. · Strong team player. · Works effectively with cross-departmental teams. · Excellent oral and written communication skills. · Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. · Ability to physically move standard IT equipment (computers, monitors, printers, etc) required. Section below to be completed by HR FLSA status: [FLSAStatus] Grade: [Grade] EEO category: [EEOCategory] #LI-BB1

"Helping every Washington resident live, work, drive, and thrive." We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. At the Department of Licensing (DOL) we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Information Services Division (ISD) is currently recruiting an IT Support Technician professional to provide technical support for our DOL DRIVES Production Support teams! The Department of Licensing is one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers' ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services. Are you ready to take your Tech and Customer Service talent statewide? If so, apply today! As an IT Support Technician team member, providing technical assistance for the Department of Licensing DRIVES/PRFT users both internally and externally. Sharing your expertise with the larger team, you will ensure customer satisfaction and understanding of our Information Services policies and procedures. Your diligent work will enable our headquarters, driver licensing offices, vehicle licensing offices, and sub-agent offices to serve the public effectively. In this team, day-to-day will consist of installing, configuring, troubleshooting, and supporting commercial and in-house software applications and other essential technology. Your technical abilities and responsiveness will help keep our operations running smoothly across the state. Some of the things you will do: * Support and complete approved security change requests, security tickets, and first-tier SQRs. * Work with access coordinators and document progress within DOL ticketing system. * Provide quality customer service to DOL staff and contractors via phone, email, and other communication routes. * Follow DRIVES production support processes and escalate requests when necessary. * Support lifecycle management of DRIVES Security and Help documentation following the support team standards. * Train team, business users, and other internal DOL customers on submitting and processing requests. What you will bring to the role: * Two (2) years of experience in the following: * Information technology related activities like troubleshooting, system use, and customer support extensively using software systems with hands-on experience to meet the business needs and issues reported. * Creating, supporting, or using documentation and records management. * Helping customers in a fast-paced work environment. * The ability to: * Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions. * Promote and support a respectful, equitable, and inclusive workplace for all employees. * Promote and support respectful, equitable, and inclusive delivery of services to customers. * Take action to learn and grow. * Take action to meet the needs of others. Experience can be obtained concurrently. What may set you apart: * Any IT Certification such as Comp TIA A+ and CompTIA Network + * Any higher-level degree of education related to relevant IT fields such as Computer science, Information Technology, IT Security, or a related field. * Experience with Washington State Government Information Services policies, rules, and standards. * Work experience in the DRIVES application. * Business Knowledge of: * Prorate Fuel Tax * Drivers Licensing * Vehicle and Vessel Licensing Additional Requirements of Employment: * This position will operate largely remotely, but will require visits to the Olympia, WA office at times as business needs require. At least a 24-hour notice would be provided should the need arise. * Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to ensure that people with disabilities are provided reasonable accommodation. For additional information about this position, available accommodations or the interview process, contact Kyle Odell. Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! How to Apply: * Select the Apply button at the top of this job announcement. * Attach: * A cover letter explaining your experience as it relates to this position and why you are interested in this opportunity. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. A paycheck is just part of a total compensation package. We offer some of the nation's best benefits. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this position. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at ************ or email ********************. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at ************. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.

Charlie's Produce - Who We Are Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce. What we offer: An amazing company culture! Medical/Dental/Vision on the first of the month following hire. ESOP (Profit Sharing) and 401(k). Paid vacations, paid holidays. Pre-tax commuter benefits, and onsite parking. Coverage under State Sick Leave. 100% Prepaid College Tuition for employees and their dependents. Employee assistance program (EAP). Additional Compensation Details: $25- $30/hour Potential 90-day performance-based raise Yearly review with possibility of increase based on performance and tenure Job Description The Role We are looking for a skilled person to provide reliable, skilled, and thorough technical assistance on computer systems. This role requires a strong understanding of various IT systems, hardware, software, and network troubleshooting. The right person will not be afraid to hop on the phone or interface in person, depending on the need, with our in-house employees to resolve or escalate their needs accordingly. Success in this role will require strong customer service skills, good technical knowledge, and clear communication to effectively understand the problem and explain its solution. Essential Responsibilities Include, but Are Not Limited To: Serve as the first point of contact for internal customers seeking technical assistance via phone, email, and computer chat Provide advanced troubleshooting and technical support for hardware, software, and network-related issues Perform remote and physical troubleshooting through diagnostic techniques and by asking pertinent questions Determine the best solutions based on the issue Walk the internal customer through the problem-solving process while practicing patience and courtesy Assist end-users by answering questions and guiding them through the problem-solving process, ensuring excellent customer service and clear communication Escalate any unresolved issues to the correct team member as necessary Provide accurate information on IT products or services as requested or refer the request to the proper team member Record events and problems and their resolution in logs Escalate reoccurring issues found based on the incident logs to the correct team member Follow-up and update internal customer with the status of their request if needed Pass on any feedback or suggestions by internal customers to the appropriate team member or manager Identify and suggest possible improvements on procedures and processes Manage Help Desk tickets in a timely and courteous manner Perform follow-up customer service to ensure issues are fully resolved Ability to lift and move computer equipment up to 50 lbs Will require on-call support and occasional after-hours work to resolve critical issues Qualifications Required Skills and Experience Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience Working knowledge of Office 365 products and how to resolve issues Good understanding of computer systems, mobile devices and Windows OS Experience with hardware installs Ability to diagnose and resolve basic to high level technical issues Excellent communication skills, both written and verbal A high level of emotional intelligence Stellar customer service skills Detail oriented with the ability to make detailed notes on tickets Highly organized with the ability to prioritize A high level of phone etiquette CompTIA A+, Network+, or equivalent certifications are preferred Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN and Active Directory Preferred Skills and Experience Experience as a help desk technician or other customer support role within an IT department Experience working with a ticketing system (e.g., ServiceDesk, ServiceNow, Jira) IBM iSeries (AS400) experience Additional Information All your information will be kept confidential according to EEO guidelines. This is a safety-sensitive position. This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. We do not provide H1-B sponsorships at this time. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state . For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com) Charlie's Produce is an Equal Opportunity Employer Visit our Employment Page for more details or to view our privacy center: **************************************** Recruiters - DO NOT CONTACT!

Benefits U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs. Essential Functions: * Deployments of new computer hardware or moves, and existing computer operating system upgrades * Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment * Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware * Remote and basic desk-side technical support including remote control of end-users' devices * Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications * Working independently to troubleshoot all support requests and follow escalation policies * Participating in testing, documentation, and implementation of assigned projects * Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments * Some projects may involve travel to sites throughout the state, and/or nationwide Competencies: * Ensures Accountability * Tech Savvy * Communicates Effectively * Values Differences * Customer Focus * Resourcefulness * Drives Results * Plans and Prioritizes * Decision Quality * Self-Development Work Environment: This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools. Must be comfortable working in various working conditions including hospital, office, warehouse, and data center environments. Physical/Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 50 pounds within the building and to other offsite locations as needed for project support Required Education and Experience: * High School Diploma * 1 - 3 Years of Experience Qualifications: * Prefer 1-3 years of Windows Desktop/Laptop support in a professional enterprise environment. Including: * MS Office, and other software application setups, upgrades, and troubleshooting * Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment * Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus * Superior customer service skills. Excellent verbal, written, and interpersonal skills * Experience working in a hospital environment is desired * AA degree in an IT-related field is strongly preferred. High school diploma is strongly preferred * Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound. Ability to travel nationwide is a plus * An A+, MCP, and/or MCDST Certification desired (but not required) * WORK SHIFTS: Work shifts will vary based on project needs. Typical projects are during daytime business hours, but at times depending on project needs work may be required outside of typical business hours (before or after typical business hours, on weekend, or during other times as needed) * This position will require a detailed background check. We also require drug screenings, 2 step TB screening, and completion/adherence to vaccinations policies as required to work in hospital environments AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Solutions Resource is an IT service provider based in Bellevue, WA. The staffing branch of the company sources IT professionals and connects them with Contract or Full-time opportunities at Organizations (Corporation/Gov Agency) in the state of WA. Job Description We are now seeking candidates in one or more of the following fields: Java Developer JavaScript Developer Business/BI Analyst SDET / Tester Technical Project Manager Full-Stack Web Developer UI/UX Designer Visual Designer C# Developer .NET Developer Please submit your resume and we will keep you posted if we have any available position that matches your background and interest. Qualifications Currently in the state of WA Have working experiences in the field of interest Please make sure you list all the technical skills/languages that you are familiar with Contact information must be found on the resume Additional Information Contract/Full-time