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  • Site Services Technician I (Days)

    Resilience 4.4company rating

    Information technology/support technician job in Olde West Chester, OH

    A career at Resilience is more than just a job - it's an opportunity to change the future. Resilience is a technology-focused biomanufacturing company that's changing the way medicine is made. We're building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach those in need. For more information, please visit ****************** Brief This position performs autonomous execution of site service tasks associated with the maintenance of site facilities equipment. **This is a day shift position Monday-Friday, 7:00 am-3:30 pm OR 8:00 am-4:30 pm. Job Responsibilities Maintain Office space, conference rooms, and desk allocations. Maintain Site Pest Control Maintain Site Housekeeping Maintain Groundskeeping and parking lots Maintain Cafe equipment Maintain Roof Maintenance and repairs Maintain Site Fork Truck Maintenance and repairs Maintain Elevator Maintenance and repairs Maintain restrooms Manage small office moves, painting, flooring repairs, ect. Prepare documentation of activities, actions, and/or results. Read SOPs (Standard Operating Procedures) and excerpts from technical documentation. Complete required training. Ensure proper documentation practices during job activities. Perform visual inspections. Communicate policies and procedures to vendors. . Assist others in investigations and studies. Use CMMS (Computerized Maintenance Management System) to manage logistics Perform, in order of priority, work required in response to Facilities equipment requests received through the Work Request System Read and interpret diagrams, drawings, and other schematics Perform daily Facility equipment checks Pull necessary parts to complete a work order or ticket Able to manage others (escorting contractors). Education, Qualifications, Skills, and Experience Minimum Requirements Entry Level position Strong communication skills, written and verbal skills Ability to obtain Forklift and Aerial lift Certifications Preferred Background High school diploma and certification in a skilled trade (electrical, boiler operations, etc.) Associate's degree in a technical discipline desirable Some experience with building fire systems, plumbing, lighting, HVAC equipment (boilers, chillers, cooling towers, air handlers, humidifiers, and air dryers), low voltage electrical systems, emergency diesel generators. Relevant skilled trades training or certificates Prior experience with CMMS Resilience Physical and Mental Requirements Checklist The following is a checklist of a number of the principal physical and mental requirements of a position with Resilience. This document is intended to accompany, and should be read in conjunction with, the job description for the position. This is not intended as an exclusive list of essential functions for the position. Certain general requirements and functions - such as regular and predictable attendance at work and working cooperatively with co-workers - apply to all positions at Resilience and are not specifically listed here: Lifting/Carrying 50 lbs. Working at Heights of 20 ft. Sitting Standing Walking Bending Stooping Twisting Reaching Repetitive Motion Noise Exposure Operating Vehicles Operative Moving Machinery Chemical Usage Traveling Monitoring Other People's Work Wearing Personal Protective Equipment Specific visual skills (i.e., extensive reading or computer use, normal color vision, depth perception, or visual acuity) Specific hearing requirements Interpreting sounds and associated meanings at volume levels consistent with interpersonal or group conversations; interpreting letters and numbers when viewed on a computer screen, monitor, reports and other documents; identifying and distinguishing colors; seeing with 20/20 (or better) vision, with or without correction Outdoor work could include Landscaping, Painting, Shoveling snow/salting walkways, Working on security gates, assisting with PM of grease pit, general roof repairs and PM's. Sponsorship or support for work authorization, including visas, is not available for this position. Resilience is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, physical or mental disability, genetic information, or characteristic, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Requests for reasonable accommodation can be made at any stage of the recruitment process. Resilience offers employees a robust total rewards program including an annual cash bonus program, a 401(k) plan with a generous company match and our benefits package which is thoughtfully designed to support our employees with great healthcare (including medical, dental and vision), family building benefits, life and disability insurance, flexible time off, paid holidays, other paid leaves of absence, tuition reimbursement and support for caregiving needs. Our target base pay hiring range for this position is $19.00 - $28.00 per hour. Actual base pay is dependent upon a number of factors, including but not limited to, the candidate's geographical location, relevant experience, qualifications, skills and knowledge. Excited about Resilience and the biomanufacturing revolution? We encourage you to apply and start a conversation with one of our recruiters.
    $19-28 hourly 3d ago
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  • Desktop Support Technician - Florence, KY

    Teksystems 4.4company rating

    Information technology/support technician job in Florence, KY

    * Troubleshoot and resolve Tier 2 and 3 escalated technical issues * Maintain and manage workload through computerized ITSM ticketing and tracking system * Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices * Use SCCM, PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues * Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook *Skills* Technical support, hardware support, software support, Desktop, Windows 10, Troubleshooting, Hardware, Active directory, Imaging *Top Skills Details* Technical support, hardware support, software support, Desktop *Additional Skills & Qualifications* At a minimum, you'll need: * 1 year of experience supporting networked systems and telephony equipment * Experience installing, troubleshooting and supporting corporate AV equipment, and building, deploying and troubleshooting desktop computers in a corporate environment *Job Type & Location* This is a Contract to Hire position based out of Florence, KY. *Pay and Benefits*The pay range for this position is $27.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Florence,KY. *Application Deadline*This position is anticipated to close on Jan 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $27-27 hourly 7d ago
  • Computer Field Tech Position-Cincinnati OH

    BC Tech Pro 4.2company rating

    Information technology/support technician job in Cincinnati, OH

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • IT Support Analyst

    General Electric Credit Union 4.8company rating

    Information technology/support technician job in Cincinnati, OH

    General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview: The IT Support Technician will be a part of the GECU IT Operations Team. They will provide Tier 1 support for all users of the credit union, providing excellent service, quick response, and efficient and complete resolution to all issues. Troubleshooting and problem resolution skills are required. Essential Responsibilities: Tier 1 support for IT support issues IT Inventory Control and Maintenance Communication with end users via direct contact or electronic means such as email In-Person Desktop support for end users Computer and peripheral deployment across all departments Travel between branches in company owned vehicle Work in a ticketing system meeting company defined SLAs and Documentation Standards Work with Microsoft Active Directory and Microsoft 365 Education and Experience: Associate degree in IT/Computer Science IT Professional Certifications i.e. CompTIA A+ 1 Year of comparable field experience Knowledge, Skills, and Abilities: Basic IT Skills: Candidates should have a solid understanding of common IT concepts, including hardware, software, networking, and operating systems. Troubleshooting Skills: They should be able to diagnose and resolve common technical issues faced by end-users (e.g., printer problems, login issues, software glitches). Knowledge of Ticketing Systems: Familiarity with ticketing systems (such as ServiceNow, Jira, or Solarwinds) is essential for logging and tracking incidents. Understanding of Security Practices: Awareness of security best practices (password policies, data protection, etc.). Effective Communication: Candidates should communicate clearly and empathetically with end-users. Active listening and patience are key. Problem-Solving: They need to think on their feet and find solutions to user issues promptly. Professionalism: Maintaining a professional demeanor, even under pressure, is important. Time Management: Tier 1 analysts handle multiple tickets simultaneously. Good time management ensures timely responses. Adaptability: The IT landscape evolves rapidly. Candidates should be open to learning new technologies and processes. Teamwork: Collaboration with other support tiers and departments is common. Accurate Logging: Properly documenting incidents and service requests ensures smooth handoffs and historical records. Writing Skills: Clear and concise writing is essential for ticket notes and communication. User-Friendly Guidance: Tier 1 professionals should guide end-users through basic troubleshooting steps (e.g., rebooting, checking cables). Escalation Criteria: Knowing when to escalate an issue to Tier 2 or Tier 3 support is critical. At GECU, we want to support your wellbeing by offering a wide range of benefits: Health, Dental and Vision insurance Life and Disability insurance options Paid Time Off starts accruing once hired and take your birthday off - paid 401k Retirement plan with up to a 10% match of your base gross compensation Tuition reimbursement opportunities & professional development Volunteer opportunities -and earn additional PTO hours! On-site clinics for Vaccines and Mammograms And many more! Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives! General Electric Credit Union is an Equal Opportunity Employer
    $52k-71k yearly est. 7d ago
  • Technical/Help Desk Support

    Collabera 4.5company rating

    Information technology/support technician job in Mason, OH

    Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Job Title: Technical Support Representative Location: Mason, OH Duration: 6+ months Pay Rate: $15.00/ hour GENERAL FUNCTION: Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner. MAJOR DUTIES AND RESPONSIBILITIES: • Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications. • Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics. ” • Assists by giving correct resolutions in a clear, concise and courteous manner. • Interprets error messages from system software or application programs; initiates required actions. • Places necessary service calls and follows through to completion with both service contractor and Support Center Customer. • Escalation of unresolved calls to second level support (both internal and external) and follows through to completion. • Quality Assurance: Assist with proofing documentation/procedures relating to supported systems. • Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation. ADMINISTRATIVE RESPONSIBILITES: • Development of procedures for Support Center • Record all communication relating to associates: questions/problems into call tracking. • Proofing and testing of procedures prior to implementation. • Assist in training users in the operation of the supported systems • Flexibility to work varied schedules, including evenings and weekends as scheduled. Qualifications SKILLS & QUALIFICATIONS: • Excellent written & oral communication skills • Problem resolution - Able to troubleshot computer software/hardware issues over the phone • Superior organizational skills with a strong attention to detail • Pleasant phone manners • Computer hardware and software knowledge • Strong Customer Service orientation. EXPERIENCE: • Point of Sale environment/retail experience preferred • Direct involvement with customer service experience • Computer systems experience. Additional Information Additional Information: Training Schedule: 9AM-5:30PM The initial classroom training hours are 9:00am-5:30pm and this is the shift during training process as well (approx. 1-2 wks). After that, range of shifts based on business needs. That could range from 9-5:30 up to and including 3pm-midnight. Most likely not work the same scheduled hrs. each day. Schedules are posted in advance, so if there are any scheduling restrictions, please let is know ahead of time before we schedule you for in person interview. WEEKEND HOURS: Associate will be placed in a weekend rotation that could potentially include both Saturday and Sunday on a rotating basis. The opportunity to work both Saturday and Sunday consistently is available if preferred. HOURS OF OPERATION: Monday - Friday, 8am-Midnight Saturday: 9am-10pm Sunday: 10am-10pm
    $62k-86k yearly est. 1d ago
  • Technical Support Specialist

    LCS 4.7company rating

    Information technology/support technician job in Cincinnati, OH

    Are you the go-to problem-solver when it comes to tech questions? London Computer Systems (LCS) is hiring Technical Support Specialists to join our Product Support team. You'll become an expert in our Rent Manager Property Management Software and help customers get the most out of it by resolving questions and troubleshooting issues-whether it's related to data, connectivity, reports, or our mobile app-often on the very first call. If you enjoy learning new technology, digging into challenges, and helping people succeed, this role is for you. What You'll Do * Become an expert in Rent Manager and its related applications * Troubleshoot software and technical issues via phone, email, and remote sessions * Guide users with clear communication and best practices * Document and track issues using ticketing software * Collaborate with internal teams to improve processes and customer satisfaction What You Bring * Previous experience in technical support, help desk, or customer-facing service role * Strong problem-solving, troubleshooting, and communication skills * Familiarity with tools like ticketing systems, remote support, or softphones * Working knowledge of Windows, Office 365, and basic networking (WAN/LAN) * Accountability and adaptability in a fast-paced environment Ideal Candidates * IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports. * Backgrounds in retail management, tutoring, training, or teaching are also a great fit-your ability to guide and support others matters most. * Even if your background isn't traditional, if you love learning technology and helping people, this role could be the right fit for you. Why Work at LCS * Hybrid flexibility: 50% in-office, 50% remote * Comprehensive training to set you up for success from day one * Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards * Fun, collaborative culture: Recognized as one of Cincinnati's Top Workplaces with food trucks, trivia, sports teams, and more * Modern office campus: fitness center and nature trail About LCS London Computer Systems (LCS), based in Cincinnati, Ohio, builds software and technology solutions that help businesses thrive. We've been recognized as a Top Workplace since 2012 for our supportive, collaborative, and fun culture. Candidates who are currently students and will graduate by May 2026 are encouraged to apply. LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Candidates must live in the Greater Cincinnati area or be willing to relocate. #LI-Hybrid #L9C1S40 Job Type: Full-time Expected hours: 40 per week Schedule: * 8 hour shift * Day shift * Monday to Friday * 10am - 7pm Work Location: Hybrid remote, 9140 Waterstone Boulevard Cincinnati, OH 42549
    $34k-66k yearly est. 10d ago
  • IT Support Technician

    Crane 1 Services 3.8company rating

    Information technology/support technician job in Olde West Chester, OH

    We are seeking a detail-oriented and tech-savvy individual to join our IT team as an IT Support Technician. This role is responsible for the setup, configuration, and deployment of laptops, desktops, and mobile devices (iOS/Android) for new and existing employees. The ideal candidate will ensure all devices are properly configured according to company standards and security protocols. Pay: $55k-$65k/yr Onsite 5 Days A Week Required For Position Key Responsibilities: Configure and deploy laptops, desktops, and mobile phones for new hires and existing staff. Install and update operating systems, software applications, and security tools. Enroll devices in mobile device management (MDM) platforms such as Intune or Jamf. Maintain inventory of IT hardware and accessories. Troubleshoot hardware and software issues during setup and post-deployment. Ensure all devices meet company security and compliance standards. Provide basic end-user training on device usage and best practices. Collaborate with the HR team IT helpdesk as required streamline onboarding processes. Assist in educating technicians on new service platform. Other duties as assigned and related to new field support platform rollouts. Qualifications: 1-2 years of experience in IT Level 1 Helpdesk support or a similar role. Familiarity with Windows, mac OS, iOS, and Android operating systems. Experience with MDM tools (e.g., Microsoft Intune, Jamf, AirWatch). Strong attention to detail and organizational skills. Excellent communication and customer service skills. Ability to lift and move equipment as needed. Preferred Qualifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications. Experience with scripting or automation tools. Equal Employment Opportunity (EEO) Statement Crane 1 Services is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We believe in fostering a supportive environment where every employee is valued and given the opportunity to succeed.
    $55k-65k yearly 59d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Information technology/support technician job in Cincinnati, OH

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $39k-54k yearly est. 60d+ ago
  • IT Support Specialist

    Cleaning Technologies Group 3.5company rating

    Information technology/support technician job in Cincinnati, OH

    IT Support Specialist Department: IT Reports To: Information Technology Manager Classification: Non-Exempt, Hourly Are you the kind of person who loves solving problems, helping others, and making technology just work? Cleaning Technologies Group (CTG) is looking for an IT Support Specialist who thrives on delivering exceptional customer service and keeping our teams connected, productive, and supported. In this role, you'll be the first line of defense for IT support-triaging tickets, resolving issues, and partnering with employees at all levels of the organization. You'll work hands-on with hardware, software, networks, and applications while building strong relationships across departments. If you enjoy variety, autonomy, and being the go-to tech expert, this role is for you. What You'll Do * Be the friendly, knowledgeable face of IT support-responding to requests via phone, email, support portal, and in person * Accurately document, track, and manage support tickets through resolution and user satisfaction * Prioritize issues based on urgency, business impact, and organizational goals * Troubleshoot and resolve issues involving applications, servers, networks, desktops, laptops, and peripherals * Use remote management tools to diagnose and fix issues efficiently * Partner with IT vendors and service providers to deliver fast and effective solutions * Perform system administration tasks and application upgrades to support evolving business needs * Build a strong understanding of business processes and act as a technology liaison between departments * Train and assist end users to improve confidence, productivity, and self-sufficiency * Participate in on-call and after-hours support for maintenance and break/fix needs * Travel to CTG locations for hands-on support and maintenance as needed * Manage division cell phone acquisitions and upgrades * Work independently, juggle multiple priorities, and adapt quickly to changing needs * Take on additional responsibilities as assigned by the IT Manager What You Bring * Technical Skills & Knowledge * Microsoft Office Suite * Windows operating systems * Desktop and laptop hardware & software support * Remote desktop tools * Active Directory & Azure AD (password resets, account creation, etc.) * Windows LAN/WAN environments * Basic VOIP phone systems * Education & Experience * High School Diploma or vocational/technical training required * Minimum of 2 years of hands-on IT support experience * Associate degree or technical school coursework preferred * Certifications (Nice to Have) * MCDST * MCP * CompTIA A * Vendor-specific certifications * Communication & Problem-Solving * Strong verbal and written communication skills * Ability to explain technical concepts to non-technical users * Capable of identifying process issues and recommending solutions * Comfortable with basic math for day-to-day tasks Physical & Work Environment * Ability to lift up to 50 lbs. of equipment * Capable of bending, reaching, stooping, climbing stairs, and adjusting visual focus * Work primarily in an office setting, with occasional support in manufacturing environments * Valid driver's license and reliable transportation required Why Join CTG? At Cleaning Technologies Group, technology plays a critical role in powering our people and processes. As an IT Support Specialist, you won't just fix problems-you'll make a real impact on how our teams work every day. We value collaboration, initiative, and a passion for service. Ready to be the tech hero our teams rely on? Apply today and grow your IT career with CTG!
    $36k-69k yearly est. 29d ago
  • System Support Specialist (Electro-Mechanical with PLC Experience)

    Dow Jones & Company 4.0company rating

    Information technology/support technician job in White Oak, OH

    About the Team: This team is part of the Print Operations Group. About the Role The White Oak plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in White Oak, Maryland and report to the Technology Service Manager. You Will: Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls. Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope. Provide PC support including Windows operating system and basic networking. Have the willingness and ability to work nights, weekends, and holidays. You Have: 3-5 years of electro-mechanical experience. Prioritization and time management skillsets. Ability to communicate effectively, both written and oral. A technical degree, or equivalent military training, or equivalent experience is preferred. Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Medical, Dental and Vision Insurance Plans Education Benefits Paid Maternity and Paternity Leave Family Care Benefits Subscription Discounts Employee Referral Program #LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Pay Range: $70,000 - $85,000We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
    $70k-85k yearly Auto-Apply 60d+ ago
  • Technical Support Specialist

    Cincinnati Country Day School 3.9company rating

    Information technology/support technician job in Cincinnati, OH

    Cincinnati Country Day School is an equal opportunity employer that actively seeks employees who reflect and support our mission-driven commitment to academic excellence and to creating and maintaining a diverse and inclusive community. CCDS pays competitively and provides an excellent benefits package. Applicants must be eligible to work in the US. Salary range ($65,000-$75,000) is dependent on experience and qualifications. Position Cincinnati Country Day School is seeking a dedicated and skilled technical support specialist for a full-time, 12-month, on-site role. As a member of the Technology Office, this role is charged with maintaining and deploying systems that support the pedagogical and operational goals of Country Day's benchmark technology program. The technical support specialist will be essential in maintaining and supporting the school's technological infrastructure by delivering technical assistance and ensuring reliable operation of IT systems. Experience working in a school environment is preferred but not required. This position is managed by the enterprise systems manager. Key Responsibilities: •Provide Tier 1 and Tier 2 deskside technical support for students, faculty, and staff while prioritizing responsiveness and follow-through •Troubleshoot technical issues related to Microsoft 365 apps, connectivity, and device management •Install and configure hardware and software, set up new equipment, and provide configuration and support for Microsoft Teams VOIP system •Provide event setup and technical support for audiovisual equipment and computer systems, including Miracast technologies •Update and maintain records within the Lenel OnGuard access control system to ensure accurate and secure data management •Track and respond to endpoint security alerts, ensuring timely incident resolution, vulnerability remediation, and threat prevention; experience with Coro and Microsoft Defender Security and Compliance cybersecurity disciplines preferred •Provide administrative support for Clever and Securly •Help document processes and workflows •Collaborate with departments across the organization and within the technology team •Maintain confidentiality and handle sensitive information with discretion •Operate as a versatile professional, handling a wide range of technical and system responsibilities •Adhere to school policies and assist with the execution of other duties assigned, including IT-related projects Required Qualifications: •Bachelor's degree in computer science, information technology, or related field •Technical support or security certification preferred •3+ years of experience in IT support, systems administration, or a similar role •Experience with Microsoft 365, including Outlook, SharePoint, Teams, and OneNote •Working knowledge of Entra ID, Intune •Strong verbal and written communication skills complemented by excellent interpersonal abilities, with a collaborative, flexible, and growth-oriented mindset •Self-motivated with excellent time management skills and a proven ability to meet deadlines and manage multiple priorities •Must be able to meet the physical demands of the position, including lifting up to 50 pounds and performing activities such as bending, crouching, and sitting on the ground •Proven ability to thrive in a dynamic, fast-paced setting by maintaining patience while managing multiple priorities and deadlines •Strong knowledge of networking fundamentals •Exceptional analytical and problem-solving skills Interested candidates should send a resume and cover letter to Robert Baker, director of technology, at *****************************. The deadline to apply is December 31, 2025, with the plan to finalize the search in January 2026. To learn more about Country Day, visit **************************** Cincinnati Country Day School does not discriminate on the basis of race, color, creed, sex, gender identity, sexual orientation, disability, age (40 or over), national origin, ancestry, or military service/veteran status in the administration of its educational programs and policies, admission decisions, tuition aid programs, employment practices and benefits, athletics, or other school-administered programs.
    $65k-75k yearly Easy Apply 39d ago
  • IT Technician

    Jedson Engineering Inc. 4.1company rating

    Information technology/support technician job in Cincinnati, OH

    Job Description IT Technician WHO WE ARE: Jedson Engineering is an Engineering Consultancy headquartered in Cincinnati, OH. We provide full-service engineering, procurement and construction management services to industrial process manufacturers that operate in pulp & paper, chemical, consumer products, power, heavy industrial, and food & beverage markets. We are in a significant growth mode and it's an exciting time to be joining our business! WHAT YOU'LL BE DOING: Jedson is looking to expand our IT team, and is looking for a skilled IT professional in our Cincinnati, OH office. This role will involve everything IT, and will include help desk support, cybersecurity, new hire equipment setup, and more. Key Responsibilities: • Perform hardware diagnostics, upgrades, and repairs on laptops and desktop computers • Troubleshoot operating systems on employee devices to determine root cause of technology issues • Replace components such as hard drives, motherboards, RAM, keyboards, screens, etc. • Perform imaging, configuration, and deployment of systems • Maintain documentation for each job completed (including photos, serial numbers, and logs) • Communicate effectively with key stakeholders YOUR IDEAL BACKGROUND: Required Skills & Qualifications: • Thorough knowledge of the Windows Operating System, ideally with 1-2 years of experience with troubleshooting and performing a clean OS rebuild. • Proven experience in laptop and desktop repair (minimum 1-2 years preferred). • Familiarity with windows settings, system recovery, and virus removal. • Excellent communication, time management, and organizational skills • Experience with new laptop deployment and getting new hires setup in our system is a plus. • Ability to lift up to 50 lbs
    $55k-75k yearly est. 2d ago
  • SITE SERVICES TECHNICIAN

    Morgan Engineering Systems Inc. 3.4company rating

    Information technology/support technician job in Cincinnati, OH

    Crane Technician For more than 150 years, Morgan has been committed to offering world class solutions for the metals industry. At Morgan, we position our customers for success by collaborating with them to enhance safety, improve efficiency, and deliver value through the world's most advanced material handling systems-while building a better future for our employees and community. Due to growth, we are looking for a full-time Crane Technician to join our team in Cincinnati, Ohio You will assemble, install, and maintain Morgan's industrial overhead cranes at customer sites across the U.S while ensuring that innovation comes standard with every order. Join our team to help us fulfill our vision: To challenge the possibilities of today by thinking differently. Responsibilities: Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites across the U.S. Perform preventative maintenance on overhead cranes Inspect mechanical and electrical systems on overhead cranes Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical systems Must be able to work safely and efficiently at heights of up to 100 feet Education/Experience: High school diploma or equivalent At least 1 year experience in a related industry Welding experience is a plus Ability to read blueprints and use metrological instruments such as micrometers Basic organization, communication, and problem-solving skills Must have own tools Skills in one or more of the following areas preferred: Millwright work Iron work Pipefitting Electrical meters Basic machining Basic welding Basic rigging Benefits: Competitive wages Comprehensive benefits package, including: Health insurance Dental insurance Vision insurance Life insurance 401(K) 401(K) matching Paid time off About Morgan: For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients' businesses forward. To learn more about our company or apply for this position, visit ************************** Disclaimer: Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $41k-53k yearly est. Auto-Apply 2d ago
  • IT Support Analyst

    Star Source Consulting

    Information technology/support technician job in Cincinnati, OH

    StarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client's needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment. Job Description Your Role with the Company: Recording and processing incidents and service requests according to process specifications. Communicating with users to understand issues and known solutions. Closing and documenting incidents according to process specifications. Forwarding incidents which cannot be resolved by the IT Service Desk to the specialist groups in the downstream support in line with the process specifications. Initiating escalations via designated management according to process specifications. Qualifications Background Profile: Experience of customer service ideally gained in a customer facing environment Flexibility to work shifts Experience with Windows Client Experience with Microsoft Office Basic knowledge of the Windows Active Directory and domain concept Basic knowledge of PC hardware and mobile devices (e.g., PDA, MDA, Apple/Android products) Network knowledge (TCP/IP) Experience with VMware Fixed network telephones, cell phones, VoIP telephones Soft Skills Profile: Able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management Ability to efficiently resolve customer's problems and escalate further as appropriate according to Company procedures Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility Ability to work well under pressure, set priorities and comfortable making decisions Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-58k yearly est. 1d ago
  • Technical Support Specialist

    LCS-London Computer Systems

    Information technology/support technician job in Cincinnati, OH

    Job Description Are you the go-to problem-solver when it comes to tech questions? London Computer Systems (LCS) is hiring Technical Support Specialists to join our Product Support team. You'll become an expert in our Rent Manager Property Management Software and help customers get the most out of it by resolving questions and troubleshooting issues-whether it's related to data, connectivity, reports, or our mobile app-often on the very first call. If you enjoy learning new technology, digging into challenges, and helping people succeed, this role is for you. What You'll Do Become an expert in Rent Manager and its related applications Troubleshoot software and technical issues via phone, email, and remote sessions Guide users with clear communication and best practices Document and track issues using ticketing software Collaborate with internal teams to improve processes and customer satisfaction What You Bring Previous experience in technical support, help desk, or customer-facing service role Strong problem-solving, troubleshooting, and communication skills Familiarity with tools like ticketing systems, remote support, or softphones Working knowledge of Windows, Office 365, and basic networking (WAN/LAN) Accountability and adaptability in a fast-paced environment Ideal Candidates IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports. Backgrounds in retail management, tutoring, training, or teaching are also a great fit-your ability to guide and support others matters most. Even if your background isn't traditional, if you love learning technology and helping people, this role could be the right fit for you. Why Work at LCS Hybrid flexibility: 50% in-office, 50% remote Comprehensive training to set you up for success from day one Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards Fun, collaborative culture: Recognized as one of Cincinnati's Top Workplaces with food trucks, trivia, sports teams, and more Modern office campus: fitness center and nature trail About LCS London Computer Systems (LCS), based in Cincinnati, Ohio, builds software and technology solutions that help businesses thrive. We've been recognized as a Top Workplace since 2012 for our supportive, collaborative, and fun culture. Candidates who are currently students and will graduate by May 2026 are encouraged to apply. LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Candidates must live in the Greater Cincinnati area or be willing to relocate. #LI-Hybrid #L9C1S40 Job Type: Full-time Expected hours: 40 per week Schedule: 8 hour shift Day shift Monday to Friday 10am - 7pm Work Location: Hybrid remote, 9140 Waterstone Boulevard Cincinnati, OH 42549
    $34k-58k yearly est. 11d ago
  • IT Help Desk

    Audit-Tel Inc.

    Information technology/support technician job in Cincinnati, OH

    Job Description Why Us? Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don't support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional. We offer great starting salaries, retirement plans, health benefits, and bonuses. Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family. We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician full time in Cincinnati OH. The candidate will open support tickets from clients, properly identify and assign tickets to the correct group. Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. This position requires some experience but motivation and the willingness to learn and go above and beyond are determining factors as well. Skills and Qualifications · Candidates should have previous experience working in Help Desk Support or IT Support. · The candidate should be process-driven, have an excellent attention to detail and be creative in finding solutions to new challenges · Have the ability to handle multiple projects simultaneously and under tight deadlines · Strong communications skills to effectively communicate technical information to non-technical customers · Experience in troubleshooting technical issues within telecommunications networks preferred · Vendor Management skills · Experience with ticketing systems · Must be able to work in a fast paced environment with minimal supervision · Must have outstanding customer service and teamwork skills · Excellent written and verbal communications skills required · Strong analytical ability · After hours / On Call support is required Salary Career Level Required Experienced (Non-Manager) Experience Required 1 to 2 Years Education Required College preferred or High School Job Type Employee Job Status Full Time Work Remotely No Job Type: Full-time Benefits: Dental insurance Health insurance Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Monday to Friday On call Supplemental pay types: Bonus pay Powered by JazzHR Od7daaCpX8
    $34k-58k yearly est. 31d ago
  • Technical Support Specialist

    Lcs-London Computer Systems

    Information technology/support technician job in Cincinnati, OH

    Are you the go-to problem-solver when it comes to tech questions? London Computer Systems (LCS) is hiring Technical Support Specialists to join our Product Support team. You'll become an expert in our Rent Manager Property Management Software and help customers get the most out of it by resolving questions and troubleshooting issues-whether it's related to data, connectivity, reports, or our mobile app-often on the very first call. If you enjoy learning new technology, digging into challenges, and helping people succeed, this role is for you. What You'll Do Become an expert in Rent Manager and its related applications Troubleshoot software and technical issues via phone, email, and remote sessions Guide users with clear communication and best practices Document and track issues using ticketing software Collaborate with internal teams to improve processes and customer satisfaction What You Bring Previous experience in technical support, help desk, or customer-facing service role Strong problem-solving, troubleshooting, and communication skills Familiarity with tools like ticketing systems, remote support, or softphones Working knowledge of Windows, Office 365, and basic networking (WAN/LAN) Accountability and adaptability in a fast-paced environment Ideal Candidates IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports. Backgrounds in retail management, tutoring, training, or teaching are also a great fit-your ability to guide and support others matters most. Even if your background isn't traditional, if you love learning technology and helping people, this role could be the right fit for you. Why Work at LCS Hybrid flexibility: 50% in-office, 50% remote Comprehensive training to set you up for success from day one Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards Fun, collaborative culture: Recognized as one of Cincinnati's Top Workplaces with food trucks, trivia, sports teams, and more Modern office campus: fitness center and nature trail About LCS London Computer Systems (LCS), based in Cincinnati, Ohio, builds software and technology solutions that help businesses thrive. We've been recognized as a Top Workplace since 2012 for our supportive, collaborative, and fun culture. Candidates who are currently students and will graduate by May 2026 are encouraged to apply. LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Candidates must live in the Greater Cincinnati area or be willing to relocate. #LI-Hybrid #L9C1S40 Job Type: Full-time Expected hours: 40 per week Schedule: 8 hour shift Day shift Monday to Friday 10am - 7pm Work Location: Hybrid remote, 9140 Waterstone Boulevard Cincinnati, OH 42549
    $34k-58k yearly est. Auto-Apply 11d ago
  • IT Help Desk

    Audit-Tel

    Information technology/support technician job in Cincinnati, OH

    Why Us? Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don't support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional. We offer great starting salaries, retirement plans, health benefits, and bonuses. Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family. We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician full time in Cincinnati OH. The candidate will open support tickets from clients, properly identify and assign tickets to the correct group. Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. This position requires some experience but motivation and the willingness to learn and go above and beyond are determining factors as well. Skills and Qualifications · Candidates should have previous experience working in Help Desk Support or IT Support. · The candidate should be process-driven, have an excellent attention to detail and be creative in finding solutions to new challenges · Have the ability to handle multiple projects simultaneously and under tight deadlines · Strong communications skills to effectively communicate technical information to non-technical customers · Experience in troubleshooting technical issues within telecommunications networks preferred · Vendor Management skills · Experience with ticketing systems · Must be able to work in a fast paced environment with minimal supervision · Must have outstanding customer service and teamwork skills · Excellent written and verbal communications skills required · Strong analytical ability · After hours / On Call support is required Salary Career Level Required Experienced (Non-Manager) Experience Required 1 to 2 Years Education Required College preferred or High School Job Type Employee Job Status Full Time Work Remotely No Job Type: Full-time Benefits: Dental insurance Health insurance Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Monday to Friday On call Supplemental pay types: Bonus pay
    $34k-58k yearly est. Auto-Apply 60d+ ago
  • IT Support

    Medpace 4.5company rating

    Information technology/support technician job in Cincinnati, OH

    Due to our continued growth, we are in search of qualified and focused individuals for a vital role in our IT Support department. Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to end users on company provided equipment and software applications including computer hardware, peripherals, mobile phones, computer operating systems, and office applications * Research and resolve technical problems of equipment and software applications * Respond to tickets, telephone calls, e-mails, and requests for technical support * Document, track, and monitor problems to ensure timely resolutions * Testing of new technology and applications Qualifications * Bachelor's degree in Information Systems, Information Technology or other IT related field * 1+ years of experience in a Help Desk or IT Support type role * Experience with PC Equipment, Active Directory, Office 365, Adobe products, and other cloud-based applications a plus Medpace Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Why Medpace? People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we've done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Cincinnati Perks * Cincinnati Campus Overview * Flexible work environment * Competitive PTO packages, starting at 20+ days * Competitive compensation and benefits package * Company-sponsored employee appreciation events * Employee health and wellness initiatives * Community involvement with local nonprofit organizations * Discounts on local sports games, fitness gyms and attractions * Modern, ecofriendly campus with an on-site fitness center * Structured career paths with opportunities for professional growth * Discounted tuition for UC online programs Awards * Named a Top Workplace in 2024 by The Cincinnati Enquirer * Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 * Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.
    $30k-50k yearly est. Auto-Apply 8d ago
  • L2 Desktop Support Engineer

    Tata Consulting Services 4.3company rating

    Information technology/support technician job in Cincinnati, OH

    Must Have Technical/Functional Skills Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements Roles & Responsibilities Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas Ability to work after hours and weekends if necessary or required by the customer. Knowledge of using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot Operating System issue. Connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution details Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. Base Salary Range: $50,000 - $60,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN
    $50k-60k yearly 11d ago

Learn more about information technology/support technician jobs

How much does an information technology/support technician earn in Mack, OH?

The average information technology/support technician in Mack, OH earns between $25,000 and $63,000 annually. This compares to the national average information technology/support technician range of $31,000 to $66,000.

Average information technology/support technician salary in Mack, OH

$39,000

What are the biggest employers of Information Technology/Support Technicians in Mack, OH?

The biggest employers of Information Technology/Support Technicians in Mack, OH are:
  1. Geeks on Site
  2. RelaDyne
  3. Skynet Holdings Inc
  4. Medpace
  5. Revel Staffing
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