Information technology/support technician jobs in Oshkosh, WI - 292 jobs

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

The IT Intern will assist the Technical Services team in providing frontline support for end users, performing basic PC hardware troubleshooting, and managing IT assets. This role is ideal for students or entry-level candidates seeking hands-on experience in IT operations and customer support Job Functions: Helpdesk Support Respond to user requests via phone, email, or ticketing system. Assist with password resets, account unlocks, and basic application support. Document issues and resolutions accurately in the ticketing system. Escalate complex issues to senior technicians when necessary. Basic PC Hardware Troubleshooting Diagnose and resolve common hardware issues (keyboards, monitors, cables) Assist with installation and configuration of desktops, laptops, and printers. Perform routine checks on hardware functionality and connectivity. Asset Management Maintain accurate inventory of IT assets (PCs, printers, peripherals) Tag and track equipment through its lifecycle (deployment → retirement) Assist with updating asset records in management systems. Required Competencies: Judgment and initiative are necessary in setting priorities to meet deadlines and to deal with non-standard situations. Frequent telephone, electronic, and personal contact with co-workers. Education & Experience: Required Basic knowledge of Windows operating systems and PC components Strong problem-solving and communication skills Ability to lift and move computer and printer hardware (up to 40 lbs.) Detail-oriented with good organizational skills. Preferred Working towards, or recently completed, a 2- or 4-year degree in an Information Technology related field. Customer service experience Supervisory Responsibilities: None Learning Opportunities Exposure to enterprise IT operations and Helpdesk workflows PC imaging, deployment, and troubleshooting experience. Training in asset management best practices and IT compliance standards Work Environment, Physical Demands & Travel: Majority of time spent at low activity level, i.e., sitting Occasional standing/walking/movement required Disclaimer: The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of duties and/or responsibilities associated with this position. Generally, each job function is considered essential to this position and any incumbent must be capable of performing them.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at ************************************ to be considered for internal opportunities. Pay Range USD $20.00 - USD $23.06 /Hr. STAR Bonus % (At Risk Maximum) 0.00 - Ineligible Work Schedule Description (e.g. M-F 8am to 5pm) M-F 7:30am - 4:00pm Overview Navitus Health Solutions is seeking an IT Support Technician to join our team! This is an onsite position in our Appleton WI location. The IT Support Technician will be responsible for providing first level technical assistance and support related to computer systems and hardware. Respond to queries, execute basic diagnostic programs, isolate problems, and determine proper escalation within Navitus and/or vendor support. Individuals in this job position are competent to perform work at the entry level technical skill set within this job family. They have some familiarity with information technology systems and processes. Is this you? Find out more below! Responsibilities How do I make an impact on my team? Imaging, Packaging, Shipping and Tracking of Hardware based on incoming requests Receiving, tagging and inventorying of hardware Maintenance and inventorying of shipping supplies Record user interactions in Service Desk application Working with users to receive, track, and inventory, corporate hardware within termination process Work with vendors and run diagnostic programs to resolve problems Document processes and solutions in the IT knowledge base Maintain accurate New hire, Transfer and Termination hardware tasks with attention to detail Maintain Asset Lists and documentation accurately Other duties as assigned Qualifications What our team expects from you? High school diploma required Working knowledge of hardware provisioning and support required Experience in solving customer issues required Knowledge of Active Directory Users and Computers preferred System Center Configuration Manager (SCCM) preferred Knowledge of Microsoft tools such as email, Teams and SharePoint preferred Participate in, adhere to, and support compliance program objectives The ability to consistently interact cooperatively and respectfully with other employees What can you expect from Navitus? Top of the industry benefits for Health, Dental, and Vision insurance 20 days paid time off 4 weeks paid parental leave 9 paid holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance Program Flexible Spending Account Educational Assistance Plan and Professional Membership assistance Referral Bonus Program - up to $750! #LI-Onsite Location : Address 1025 West Navitus Dr. Location : City Appleton Location : State/Province WI Location : Postal Code 54913 Location : Country US

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

+ The Technician will support senior technicians and engineers in testing vehicles and parts/components, performing configuration changes and repairs of test systems, and following appropriate engineering procedures, standards, and specifications. This role may also provide support in the fabrication and assembly of test fixtures and wiring of related systems/sub-systems. + The objective is to validate new product designs as part of new product development as well as resolve issues on sustaining products. + The Technician is expected to provide exemplary support technical support to the customers of Client's Test and Development. **Responsibilities:** + These duties are not meant to be all-inclusive and other duties may be assigned. + Conduct testing of prototypes and current products to determine capabilities of vehicles/systems and conformance to specifications and/or regulations in partnership with engineers and senior level technicians. + Test and record data using operational knowledge of vehicle systems (CAN, electrical I/O, electrical pneumatic) using manual entry and data acquisition. Troubleshoot systems, perform basic failure analysis and follow detailed test procedures. + Assemble, disassemble, and fabricate complex/customized parts, mechanical structures and test stands/fixtures in partnership with engineers and senior level technicians. + Maintain a safe work environment, adhere to all safety procedures during all aspects of job performance which includes regular exposure to personal and physical hazards. + Operate heavy equipment/machinery or drive vehicles as required for the purposes of testing or material handling. + Determine appropriate test instruments for product testing. + Plan and schedule daily activities to complete assignments in their order of priority to make effective use of time and ensure projects are being completed within identified timeline. + Communicate effectively and work cross functionally to resolve technical problems including the ability to provide constructive feedback to all levels of the organization. Interpret and execute written/verbal directions and instructions. **Required Skills:** + Technical Diploma with three (3) years of experience in engineering or equivalent*. + Must have the ability to read schematics, electronic knowledge and able to complete simple wiring. + Ability to travel 10%. + Ability to read and interpret engineering drawings. **Preferred:** + Automotive CAN communication experience **Education: :** Technical Diploma with three (3) years of experience in engineering or equivalent* **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (*********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply Description At Fortifi Bank we believe that each team member is essential to Fortifi Bank's success. We are looking for a PC Technical Specialist to support our IT operations and keep our systems running smoothly. The ideal team player will enjoy problem solving, communicate effectively, and have some prior IT experience. Join us and become part of a team that is dedicated to "Growin' Wisconsin" - one person, one business, and one relationship at a time. Our team does things the Fortifi Way, providing a unique perspective on client service and keeping our Core Values at the forefront of everything we do. We fuel progress in neighborhoods that we live and work in, and are committed to our communities by giving back. We pride ourselves on being community leaders, volunteering our time and expertise to support local events and activities. Job Details: Configure workstations and system hardware and software Provide technical assistance and support to end users Maintain an accurate inventory of IT systems and devices Configure and manage Windows operating systems Assist in patching and remediation Maintain knowledge of all network systems and applications Upgrade systems by implementing and maintaining security controls Follow all bank policies and procedures to ensure compliance with regulations and security protocols Benefits: Health, dental, and vision insurance 401(k) and employer match Paid time off, volunteer PTO, and birthday PTO Life and disability insurance Tuition reimbursement Wellness program Banking perks Qualifications: Prior help desk support experience required Associate or Bachelor's degree in a related field Excellent verbal and written communication skills Strong problem solving and analytical skills Multi-tasking & attention to detail skills Ability to maintain confidentiality Ability to handle high-pressure situations Ability to successfully complete background and credit check If you feel Fortifi Bank is a great fit for you and you'd like to learn more about us and this role, please don't hesitate to apply. Be a part of Growin' Wisconsin!

Full-time Description The IT Support Specialist Il provides superior day-to-day hands-on support to the organization's end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time. Roles and Responsibilities/ Essential Functions: Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records. Track, route, and redirect problems to correct resources. Identify PC hardware warranty repair and resolve as required. Provide timely and relevant updates to end users. Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems. Participate in the on-call support rotation. Requirements Competencies: Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust. Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form. Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. Adaptability: The extent to which an individual can fit into a changing working environment. Initiative: The ability of the individual to act and take steps to solve or settle an issue. Motivation: The ability of the individual to inspire and encourage others to reach a goal. Autonomy: The ability of the individual to complete assigned tasks with little oversight. Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers. Required Experience: 1-3 years experience troubleshooting windows PC's In depth knowledge of Window desktop operating systems Preferred Experience: 1-3 years' experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System. Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles. Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android) Required Skills, Education and/ or Certifications: High School Diploma Preferred Skills, Education and/ or Certifications: Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup. One or more of the following certifications: A+, Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator, CompTIA A+ or similar certifications Equal Opportunity Employer - Including Disabled and Veterans #HBS

About the Role We're looking for a Business Intelligence Intern to support the transition from Stratum to Power BI by developing, designing, and maintaining dashboards and reports that enable data-driven decision-making. This internship provides hands-on, project-based experience working with business stakeholders to understand reporting needs, build intuitive visualizations, and support user adoption through training and documentation. What You'll Do: Develop, design, and maintain dashboards and reports in Power BI to support the transition from Stratum Partner with business stakeholders to understand data requirements and how users interact with reports Recreate existing Stratum reports and use cases within Power BI Support ad hoc reporting and data analysis as needed Analyze and validate data to ensure accuracy and reliability of reports Assist with rollout and adoption of new reports by creating training materials and supporting user training Help streamline reporting processes by enabling real-time, centralized access to data What We're Looking For: Pursuing a Bachelor's degree in Business Analytics, Information Systems, Data Analytics, Computer Science, or a related field Strong analytical and problem-solving skills Interest in data visualization, reporting, and business intelligence Familiarity with Power BI, SQL, or similar reporting tools is a plus Ability to communicate technical concepts to non-technical stakeholders Comfortable working with data and collaborating across teams Organizational Values Safety - Teamwork - Customer Focus - Ownership - Initiative - Creativity At Hoffmaster, our Organizational Values and strong sense of Integrity guide how we work and engage with each other every day. The Business Intelligence Intern will demonstrate these values by supporting accurate, reliable reporting that promotes operational Safety and informed decision-making. This role exemplifies Teamwork through close collaboration with business stakeholders and data partners to ensure reporting solutions meet user needs. The intern maintains a strong Customer Focus by enabling timely access to meaningful insights; takes Ownership of assigned dashboards and documentation; shows Initiative by identifying opportunities to improve reporting efficiency and usability; and applies Creativity to design clear, intuitive visualizations that support Hoffmaster's transition to a centralized Power BI reporting environment.

Zeus Fire and Security was established in 2022 to build a national network of fire protection and security providers recognized for execution excellence across a variety of service lines and end markets. Zeus addresses customers' fire protection and security needs through a broad array of services from mission critical fire system installation, testing, and inspection to physical security system installation and video monitoring. Zeus was established with the purpose of partnering with industry-leading fire and security operators who are seeking a collaborative growth partner dedicated to inspiring and accelerating the long-term growth of business and team members. Zeus operates Alert Alarm and Security Resources Pacific of Hawaii, SMG Security of Illinois, national-account provider UAS, Independent Alarm of New Jersey, PASS Fire and Security of Missouri, Martin Systems of Wisconsin, Bayside Fire and Security and Absolute Security Group of Maryland, and Gallaher & Associates of Tennessee. For more information, please visit ************************************ Role Overview The IT Support Specialist is critical in ensuring the smooth operation and optimization of our company's IT systems. This position involves advanced technical expertise, strategic decision-making, and leadership in providing exceptional support to end users. Key Responsibilities Lead and oversee the diagnosis, troubleshooting, and resolution of complex internal inquiries and helpdesk tickets related to computer hardware, software, and systems maintenance. Design and implement strategies for the installation, configuration, and upgrades of computer hardware and software, aligning with company technology standards and objectives. Collaborate with cross-functional teams to identify root causes of technical issues and develop innovative solutions to enhance system performance and user experience. Evaluate and prioritize support requests, ensuring proper escalation and resolution in alignment with established service level objectives. Research and assess emerging technologies and advancements and proactively make suggestions to integrate them into our IT systems to drive efficiency and innovation. Manage IT inventory, including procurement, deployment, and lifecycle management of hardware and software assets. Develop and maintain comprehensive documentation of IT processes, procedures, and best practices. Participate in strategic planning and decision-making processes to optimize IT infrastructure, security, and operations. Collaborate with management to formulate and execute IT policies, ensuring compliance with industry standards and regulations. Act as a subject matter expert in providing technical guidance to end users, including training on applications such as Outlook, Excel, and Word. Oversee phone and network support to end users, addressing complex issues and ensuring efficient problem resolution. Participate in on-call for emergency support. Foster a culture of continuous improvement, innovation, and teamwork within the IT department. Perform other duties as assigned to contribute to the overall success of the IT team and company. Qualifications Bachelor's Degree or equivalent work experience A minimum of 2 years of desktop support experience or equivalent experience. EEOC Statement Zeus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Technical Support Specialist - Thermo King APUs; Reefer Units Monday - Friday: 1st Shift; Full-Time De Pere, Wisconsin, United States Transport Refrigeration, Inc. is seeking a highly skilled and experienced Technical Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance to our customers, ensuring that Thermo King and other mobile refrigeration units operate efficiently, and helping to reduce maintenance costs. The role requires experience in the transport refrigeration field, along with expertise in troubleshooting, diagnosing, and recommending repairs and maintenance. We Offer: Medical (multiple plans to choose from), Dental and Vision Employer Health Savings Account "HSA" available with Bi-Weekly Contributions Employer-Paid Basic Life and Long-Term Disability Insurance 401(k) Match after one year PTO starting on day one Monday - Friday schedule - 1st shift Job Responsibilities: Use telematics to monitor the performance of Thermo King units and other mobile refrigeration equipment, proactively identifying issues and providing solutions. Provide on-demand technical support and troubleshooting assistance to customers regarding mobile refrigeration and APU (Auxiliary Power Unit) systems. Flag and report common repair/breakdown issues to management and work towards developing solutions. Monitor and report on the compliance of preventative maintenance schedules (PM), ensuring adherence to set standards. Conduct on-site audits of equipment to ensure that preventive maintenance and repairs are done in line with company standards. Assist with the development and refinement of repair procedures and guidelines for service technicians. Help customers with invoices and quotes for repairs, ensuring accuracy and proper documentation. Manage and track service repairs, addressing failures, complaints, and areas of non-conformance more efficiently. Work closely with customers to identify cost-effective solutions for equipment maintenance and repair, aiming to reduce operational costs. Maintain confidentiality of all company information and customer data. Other duties and responsibilities as assigned. Job Requirements: Must pass a pre-employment drug screen and background check. Valid, unrestricted driver's license. High school diploma or equivalent; additional education is preferred. Previous experience as a Transport Refrigeration Technician or Supervisor is preferred. Valid EPA 608 and 609 certifications preferred, but not required. Strong understanding of Thermo King equipment and mobile refrigeration systems. Proficiency in using telematics to monitor equipment performance. Ability to provide technical guidance and support to customers. Excellent communication skills with a strong customer service focus. Ability to identify and implement cost-saving solutions for maintenance. Experience in tracking repairs, handling failures, and addressing complaints effectively. Strong attention to detail and organizational skills. Ability to work independently and as part of a team. Ready to start your career with Transport Refrigeration, Inc.? Apply today and join our dedicated team! Interested in learning more? Watch our video: **************************** No recruiting agencies, please. Transport Refrigeration, Inc. is an equal-opportunity employer.

SUMMARY The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level. Responsibilities Strategy & Planning Alert management to emerging trends in incidents. Acquisition & Deployment Deploy pre-packaged software using distribution tools and processes as requested by end users. Operational Management Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Build rapport and elicit problem details from service desk customers. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Install antivirus software and ensure virus definitions are up to date. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure an incident has been adequately resolved. Develop help sheets and FAQ lists for end users. Contribute to technician knowledgebase as needed Reinforce SLAs to manage end-user expectations. Provide suggestions for continual improvement. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Formal Education & Certification Associates Degree or near completion of degree and/or 2 years equivalent work experience. Knowledge & Experience Knowledge of basic computer hardware, including desktop or laptop workstation setups, component replacement such as hard drives, video cards, power supplies or memory. Experience with desktop operating systems, including Windows 7 and Windows 10. Extensive application support experience with Microsoft Office. Working knowledge of a range of diagnostic utilities, including Process Explorer and Microsoft Sysinternals. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. Strong documentation skills. Fluent English language. Personal Attributes Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Work Conditions Part time or Internship with full time potential Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Lifting and transporting of moderately heavy objects, such as computers and peripherals. Some travel required to our various WI facilities outside Mayville, including Beaver Dam, Wautoma and Neillsville, with the possibility of travelling to out of state facilities.

Dollar Loan Center This position is responsible for providing caliber high-level daily support to all DLC Wisconsin (WI) Stores. In addition, this position is responsible for setting up WI-DLC new stores Technology and work with DLC-IT Team to make sure all new technology setups at the store level are fully deployed and Functional. Prime responsibility is also to support software, hardware, and network assistance. The Regional Technical Support Specialist must rely heavily on experience, knowledge, and judgement as well as pre-established procedure and instructions to identify, research, and resolve technical problems present through Help Desk tickets, and will document, track, and monitor the problems to ensure a timely resolution. Essential Duties and Responsibilities: Setting up new stores Technology. Work and coordinate with DLC-IT Team. Provide Technical Support throughout WI DLC stores location. Identify and support continuous improvement and innovation activity - opportunities to enhance or transform our hardware testing activities. Be a key point of support for the Operations teams on all technical issues. Communicate actively across all site teams, creating and updating process flows and work instructions as required. Be able to assist IT Team and provide support remotely throughout DLC network. Be able to travel to stores in 'DLC Tech van' around Wisconsin and take ownership of each store's daily IT operations including weekends. Troubleshoot and resolve trouble tickets related to issues with hardware, software, phones, and the network. Verify with the store and user that the issues have been resolved and update the ticketing system. Be a key point of support for the Operations teams on all technical issues. Communicate actively. Ability to complete multiple simultaneous projects in a timely manner. Assist DLC users in a professional and service driven manner. Follow internal DLC policies and procedures, as well as external compliance regulations to avoid vulnerabilities and ensure that DLC used technology meets compliance standards. Assist other members of the IT department to complete assignments, projects, to meet goals and objectives. Be able to provide weekly updates to reporting Manager. Develop and support test methods for testing new and refurbished hardware, including data collection. Manage confidential information. Regular and consistent attendance. Other duties as assigned. Must be able to work between 8:00 a.m. to 6:00 pm during Store's business hours. On-call availability on weekends rotation support schedule. Additional Duties: Additional duties are required when there are times that Wisconsin support is less and need to help with DLC other region IT support. Be able to support IT tickets SNV, NNV, Utah and Idaho remotely using remote access connections. Be able to help with DLC_ Facility when additional help is needed. Be able to perform monitoring and maintenance on all DLC workstations using Ninja One. Be able to perform Bitdefender monitoring and maintenance on all DLC workstations and support. Requirements for Education and/or Experience: Degree in Technology and related discipline required or equivalent experience. Proficiency in Microsoft Windows 11 Pro, Microsoft 365 Expertise in Microsoft Azure Cloud computing user's setup, Office 365 mailbox setup. Working knowledge of desktop hardware (laptops, workstations, printers, scanners, etc. Working knowledge with Network switches, Firewalls and Wireless devices. Specialized Knowledge, Skills, and Experience: Must be able to be self-starter with minimum supervision. Maintain valid Nevada driver's license and insurance. Good oral and written communication skills. Good investigative and customer service skills. Flexible with processes and the opportunity to create new processes. Able to adapt quickly. Friendly attitude and excellent interpersonal skills. Superior work ethic. Abilities: Requires ability to lift 35 pounds. Requires the ability to gather and analyze facts, to devise solutions to problems, to prepare clear and concise reports, follow instructions, attention to details and to perform with a high level of accuracy, completeness, and legal compliance. Ability to work in a team environment; work effectively with others, provide effective client service and public relations, display strong interpersonal and communication skills, both verbally and in writing, organize, prioritize, research, and plan. Ability to correctly interpret, explain and apply policies and procedures, understand, and follow oral and written instructions, ability to communicate clearly and concisely, both orally and in writing. Ability to establish and maintain cooperative working relationships with those contacted in the course of work; ability to interact with a variety of individuals from socio-economic, ethnic, and cultural backgrounds in sensitive or difficult situations. Requires repetitive movement, sitting, writing letters and memos, face-to-face discussions with individuals or teams, use of electronic mail, telephone conversations, contact with others (face-to-face, by telephone, or otherwise). Requires repeating the same physical activities or mental activities over and over; requires being exact or highly accurate, requires meeting strict deadlines. Requires work with external providers, customers or the public, work with others in a group or team, coordinating or leading others in accomplishing work activities. Requires travel to multiple sites and locations. What our employees are saying about us? "Great company to work for! I have a great schedule with great benefits and a 401k plan. would recommend this job to anyone." "There are a lot of opportunities to grow in this company." What are you waiting for? APPLY ALREADY! Dollar Loan Center is an Equal Opportunity Employer. We are committed to cultivating a culture where everyone feels welcomed, valued and respected. Dollar Loan Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers of employment at Dollar Loan Center are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.

The Information Technology Specialist oversees the administration and maintenance of the entire information technology infrastructure of the College, ensuring effective day-to-day operations and promoting College's technology advancement efforts. REPORTING STRUCTURE: This position reports to the Director of Technology. KEY DUTIES AND EXPECTATIONS: Responsibilities include, but are not limited to, the following: 1. Provides second tier technical support and guidance to end users. Responds to tickets, telephone calls, emails, and personal requests for technical support. Documents, tracks, and monitors problems to ensure timely resolution. 2. Evaluates, troubleshoots, diagnoses, and resolves technical hardware, software, A/V, and printer incidents; and provides remote and on-site support. 3. Administers and maintains access for users in Active Directory, Office 365, file permissions, website, and other campus systems. 4. Supports and manages, Internet, WAN, LAN, and Wi-Fi networks, including configuration and maintenance of network devices. 5. Deploys and maintains campus servers, including ESXi hosts, Windows and Linux virtual infrastructure, and virtual desktop infrastructure. 6. Oversees Microsoft System Center Configuration Manager (SCCM), building and deploying application packages, desktop images, and software updates. Utilizes Group Policy Objects (GPO) to support workstations and users. 7. Manages SQL databases and executes queries for scripting or reporting. 8. Assists in training staff and faculty in use of technology. 9. Maintains system backups. Aids in file recovery, and the disaster recovery plan. 10. Maintains a detailed inventory of IT equipment, including a schedule for equipment replacement and upgrades. Researches and suggests options for the purchase of new technology. 11. Supports the use and maintenance of healthcare simulation technology. 12. Assists with a variety of strategic and operational projects as delegated or as appropriate to the position. 13. Participates in self-development activities appropriate to the position, including staying up to date on IT related news and products. 14. Provides a positive and professional working environment. 15. Participates in the College wide efforts of continuous quality improvement. 16. Promotes effective and positive working relationships with internal and external customers. 17. Maintains professional confidentiality in all matters relating to college functions. 18. Serves as a member of college committees. Qualifications: Education - Licensures: Associate degree in an information technology related field or high school graduate with equivalent five years training and experience in the field. Experience: Five years of computer and network operations experience or equivalent education and training. Experience within a higher education institution and/or health care setting desired. Knowledge: Familiar with the principles, configuration, operation, and maintenance of a Microsoft Windows environment. Familiar with the configuration and installation of current Windows Server, VMware and networking devices. Familiarity with basic desktop, network, hardware, and software troubleshooting. * Knowledge of Microsoft Server 2012-2019, Windows 10, Linux, Active Directory, Office 365 Administration, DHCP, DNS, Group Policy, VMware, VDI, SCCM, PowerShell, SQL a plus. Apply Now

Menasha Corporation Employees, please log-in to your Workday account to apply for positions. ABOUT US (AND OUR EXCITING FUTURE) Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies. Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here. Join us and become part of the power behind possible. About The Opportunity The IT Security Administrator Associate is an entry-level role within the Information Security team, responsible for supporting core security programs including Governance, Risk & Compliance (GRC), Identity & Access Management (IAM), and Vulnerability Management. This role works closely with IT, engineering, and business stakeholders to help maintain security controls, reduce risk, and support regulatory and audit requirements across the organization. The ideal candidate is detail-oriented, eager to learn, and interested in building a foundational career in cybersecurity within a manufacturing environment. Role Overview The IT Security Administrator Associate provides operational and administrative support across multiple security domains, including GRC, IAM, and Vulnerability Management. This position is designed for an early-career professional looking to gain hands-on experience in enterprise cybersecurity programs while working in a collaborative, fast-paced manufacturing environment. Potential Security Focus Areas Governance, Risk & Compliance (GRC) * Assist in maintaining security policies, standards, and procedures * Support internal and external audits by gathering evidence and tracking remediation activities * Help manage risk assessments, risk registers, and corrective action plans * Track compliance requirements related to regulatory, customer, and contractual obligations * Maintain documentation in GRC tools and shared repositories Identity & Access Management (IAM) * Support user access provisioning and de-provisioning processes * Assist with periodic access reviews and certification campaigns * Help document and improve IAM processes and controls * Partner with IT teams to ensure least-privilege access principles are followed Vulnerability Management * Assist with vulnerability scanning operations and reporting * Help validate findings, track remediation, and follow up with system owners * Maintain vulnerability metrics, dashboards, and status reports * Support patch management and remediation coordination efforts General Security Operations * Support security awareness initiatives and training activities * Assist with security tooling administration and data quality * Participate in incident response activities as a supporting team member * Contribute to continuous improvement of security processes and documentation Required Qualifications * Degree in Information Security, Computer Science, Information Systems, or a related field OR equivalent practical experience * Foundational understanding of cybersecurity concepts (CIA triad, risk management, access control, vulnerabilities) * Strong attention to detail and organizational skills * Ability to document processes clearly and accurately * Strong communication skills and willingness to collaborate across teams * Ability to manage multiple tasks and priorities in a structured environment Preferred Qualifications * Internship, co-op, or entry-level experience in IT, security, audit, or compliance * Familiarity with GRC, IAM, or vulnerability management tools (academic or practical) * Basic understanding of: User access lifecycle management Vulnerability scanning and remediation concepts Regulatory or compliance frameworks (e.g., ISO 27001, NIST, SOC) * Industry certifications or coursework (e.g., Security+, ISO fundamentals) a plus Key Competencies * Analytical thinking and problem solving * Curiosity and eagerness to learn * Process-driven mindset * Strong ethics and integrity * Ability to work independently with guidance This role plays a critical part in strengthening the company's security posture by supporting foundational cybersecurity programs. It offers exposure to multiple security disciplines and provides a strong career path for growth within the Information Security organization. Two companies, one vision. Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe. Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online. Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability. Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries. Come build an exciting, rewarding career with us, where you'll have opportunities to grow. The possibilities are endless. The power is yours! Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. At BioLife, you'll find more than just a job - you'll discover a supportive, inclusive, and mission-driven culture where your contributions matter. Whether you're beginning your career or seeking new opportunities for growth, we provide clear pathways for professional development, including advancement into leadership roles. We are searching for candidates who have availability to work evenings and rotating weekends. What We Offer: * Comprehensive benefits starting on Day 1 - because your well-being matters * On-demand pay - access a portion of your earned wages before payday * Debt-free education opportunities - earn your degree or certifications with no out-of-pocket costs * Paid training - we'll set you up for success from day one * Career growth and advancement opportunities - build your future here! About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: * You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. * You will screen new and repeat donors and take and record donor vital signs and finger stick results. * You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. * You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. * You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: * High school diploma or equivalent * Ability to walk and/or stand for the entire work shift * Will work evenings, weekends, and holidays * Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees * Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. * Fine motor coordination, depth perception, and ability to hear equipment from a distance * Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear * 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - WI - Appleton - Eisenhower Dr U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - WI - Appleton - Eisenhower Dr Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No

Statement: The IT & Facilities Coordinator is a key operational partner for N.E.W. Community Clinic (NEWCC) responsible for ensuring the continuous, safe, and efficient operation of all clinic locations and supporting technology systems. This role manages the behind-the-scenes technical, physical, and logistical functions that allow clinical and administrative teams to focus on delivering high-quality, patient-centered care to the communities NEWCC serves. Position Summary: This position oversees day-to-day facilities operations, equipment coordination, safety and compliance support, and frontline IT and systems troubleshooting. The IT & Facilities Coordinator serves as the primary liaison for vendors, contractors, and internal staff related to building operations, clinical and office equipment, and clinic technology platforms. The role supports regulatory compliance, data integrity, and operational continuity across all NEWCC sites. Essential Functions of the Job: Organizational Support Supports N.E.W. Community Clinic's mission and strategic vision. Promotes and demonstrates an appreciation for organizational values and strategic initiatives. Works collaboratively with clinical leadership, administration, and external vendors to ensure operational excellence and continuity of care. Facilities & Equipment Management Serves as the primary point of contact for facility, building, and equipment issues across all clinic locations. Diagnoses basic equipment and facility issues and coordinates professional repairs and preventative maintenance for clinical, office, and building systems (e.g., dental chairs, compressors, sterilization equipment, HVAC, plumbing, electrical, and security systems). Establishes and monitors PAR levels for clinical, office, and facility supplies; oversees ordering, stocking, rotation, and inventory control across sites. Conducts routine facility walkthroughs and safety inspections to identify risks, maintenance needs, and compliance gaps. Collaborates with leadership and designated safety officers to support OSHA, HIPAA, and healthcare facility compliance requirements. Coordinates space planning, minor renovations, and furniture/equipment moves as needed to support clinic growth and operational needs. Supports mobile or outreach operations by coordinating the safe transport, setup, and breakdown of portable clinical and IT equipment when applicable. IT & Technology Support Serves as the first point of contact for staff regarding IT issues, including hardware, software, network connectivity, and clinic systems. Provides frontline support for electronic health record (EHR) and practice management systems, radiography/imaging software, and related clinical applications. Troubleshoots and coordinates resolution of issues with computers, tablets, printers, phones, networked devices, and imaging hardware. Manages user onboarding and offboarding by setting up and disabling access to internal systems (e.g., EHR, email, timekeeping, payroll, and shared drives). Performs routine data quality and system checks to support accurate reporting, audits, and accreditation requirements. Maintains documentation for IT systems, equipment inventories, licenses, warranties, and vendor contracts. Compliance, Safety & Confidentiality Maintains patient and employee confidentiality and ensures adherence to HIPAA and PHI standards. Supports compliance with OSHA, infection control, and workplace safety policies. Assists in coordinating required training related to safety, IT security, and employee protection. Communication & Team Support Provides timely communication and updates to leadership and staff regarding facility and system issues and resolutions. Participates actively in staff meetings and cross-functional initiatives. Assists with training and orientation of new staff on facility procedures and basic IT systems. Professional Development Maintains professional and technical knowledge by participating in required training and continuing education related to facilities management, IT systems, and healthcare compliance. Organizational Competencies: Customer Service - Committed to increasing internal and external customer satisfaction; sets proper expectations, assumes responsibility for resolving problems, and ensures commitments are met. Quality - Attentive to detail and accuracy; committed to continuous improvement and operational excellence. Creativity - Supports change, generates new ideas, and provides innovative solutions to operational challenges. Integrity - Demonstrates ethical behavior, professionalism, and honest communication in all interactions. Fairness - Treats others with consistency, respect, and impartiality in decision-making and actions. Service - Demonstrates a commitment to contributing toward the greater good and NEWCC's community mission. Job Requirements: Qualifications and Education Requirements Education: Associate's or Bachelor's degree in Information Technology, Healthcare Administration, Facilities Management, Business, or a related field; or equivalent combination of education and relevant experience. Experience: Two to three years of experience in IT support, facilities coordination, healthcare operations, or a related operational role preferred. Expertise: Working knowledge of healthcare compliance standards, including HIPAA and OSHA. Preferred Skills Strong technical troubleshooting and problem-solving skills across hardware, software, and facility systems. Ability to manage multiple priorities and respond effectively in a fast-paced, service-oriented healthcare environment. High level of professionalism with demonstrated ability to maintain confidentiality. Effective communication skills with the ability to work collaboratively across all levels of the organization. Strong organizational and documentation skills with attention to detail and accuracy. Ability to work independently and proactively identify operational improvements. Flexible, adaptable, and approachable with a strong service mindset. Proficiency in Microsoft Office / Microsoft 365 and general business and healthcare technology platforms.