Information technology technician jobs in Burlington, NC

Job Title: Desktop and Mobility Support Must Have Technical/Functional Skills Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Roles & Responsibilities • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI • Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc. • Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks • Deployment of device drivers and windows patch updates • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices • Manage the Security compliance health status of end user workstations • Monitor security patching status and remedy deficiencies proactively • Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team • Adjust configuration options as required to resolve defects identified while performing corrective action on a device • Investigate desktop level incidents and identify root causes to be able to provide solutions. • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities • Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot • L2 Workstations operational support • Monitor and report on User experience. Report on Workstation image deployments and patch compliance metrics

Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support. Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP. Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration. Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems. Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks. Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues. Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity. Maintain clear and professional communication with end users and update tickets with accurate notes. Follow SOPs, adhere to security policies, and contribute to knowledge base improvements. Knowledge in identifying desktop, laptop, and printer issues. Eligibility, Knowledge, Skills & Experience 1-5 years in a Service Desk or in an IT Support role. Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting. Phone support experience is mandatory. 3-4 yrs of university education post High school (B.Sc. or Diploma). A proactive mindset with the ability to make a meaningful impact. Customer focused with the eagerness to learn and grow continuously. Experience in Technical helpdesk or technical call center support is required. Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support. Familiarity with ticketing tools like ServiceNow or Jira Service Management. Excellent communication, customer service capability, and problem-solving skills. Ability to follow processes and work in a structured SLA-driven environment. A competitive spirit with a drive to excel and willing to work in 24/7 operational environment. Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

We are seeking a motivated and customer-focused Entry-Level Helpdesk Technician to join our IT support team. This position is ideal for someone early in their IT career who enjoys solving problems, working in a fast-paced environment, helping people, and learning new technologies. You'll be the first point of contact for technical issues and will receive full training to grow your skills over time. Responsibilities Provide first-line technical support to end users via phone, email, chat, or ticketing system Troubleshoot basic hardware and software issues Assist with password resets, account access, and user setup Log, track, and resolve support tickets in a timely manner Escalate more complex issues to senior technicians when needed Maintain accurate documentation and follow established procedures Support setup and maintenance of laptops, desktops, printers, and mobile devices Learn and follow best practices for system security and data privacy Qualifications Strong interest in IT, technology, or troubleshooting Excellent communication and customer service skills Ability to follow instructions and work within a structured support environment Basic understanding of Windows/mac OS, Microsoft Office, or common IT tools (helpful but not required) Willingness to learn new skills and ask questions Reliable, organized, and able to manage multiple tasks Preferred (Not Required) CompTIA A+, IT Fundamentals (ITF+), or similar certifications Experience with ticketing systems (e.g., Jira, ServiceNow, Freshdesk) Knowledge of basic networking concepts What We Offer Full on-the-job training and mentoring Clear career progression within IT support Friendly, supportive team environment Competitive pay and benefits

Immediate need for a talented Service Desk L1. This is a 06+ Months Contract opportunity with long-term potential and is located in Morrisville, NC (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-94305 Pay Range: $17 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support. Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP. Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration. Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems. Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks. Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues. Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity. Maintain clear and professional communication with end users and update tickets with accurate notes. Follow SOPs, adhere to security policies, and contribute to knowledge base improvements. Knowledge in identifying desktop, laptop, and printer issues Key Requirements and Technology Experience: Skills-Experience in Technical helpdesk or technical call center support is required. 1-5 years in a Service Desk or in an IT Support role. Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting. Phone support experience is mandatory. Experience in Technical helpdesk or technical call center support is required. Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support. Familiarity with ticketing tools like ServiceNow or Jira Service Management. Excellent communication, customer service capability, and problem-solving skills. Ability to follow processes and work in a structured SLA-driven environment. A proactive mindset with the ability to make a meaningful impact. Customer focused with the eagerness to learn and grow continuously. A competitive spirit with a drive to excel and willing to work in 24/7 operational environment. Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Pureflow IT Specialist About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts W o r king Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. About This Internship Arch's internship program offers students a unique opportunity to gain hands on experience in the insurance industry. It provides challenging learning experiences that serve as a foundation for interns to explore their career choices and to develop professional skills. Working alongside some of the most talented members of the specialty insurance industry, interns will gain relevant expertise in various aspects of the field, participate in learning activities and receive ongoing feedback. About This Role Support the CONNECT servicing portal and Spark UI applications used by Arch MI customers and internal business teams. Perform servicing functions such as loan boarding, loan updates, service transfers, cancellations, and cash management. Enhance features of the Spark application using Java, Spring Boot, and Angular to meet business team requirements. Collaborate on infrastructure components including Azure ARO (OCP), Kafka, AMQ, DataGrid, Qlik, MS SQL Server, MongoDB, DB400, Dynatrace, Splunk, and OpsGenie. Troubleshoot and optimize application performance using monitoring tools like Dynatrace and Splunk. Assist in integrating data sources and services to support scalable and reliable servicing operations. Qualifications Actively completing a graduate degree in Computer Science, or relevant program. Minimum 3.0 GPA or higher. College level - Graduate student, with graduation dates ranging from December 2026 - May 2027. Proficiency in Java, Spring Boot, and JUnit required. Experience with Typescript and Angular preferred. Entrepreneurial spirit along with the desire to be a continuous learner. Team player who collaborates effectively. Self-starter who can work independently and deal effectively with multiple tasks/priorities in a fast-paced environment. Location & Work Arrangement The program dates are June 1, 2026 - August 7, 2026. This position is classified as a hybrid position. You will work 2 days onsite and 3 days from home. This position is located in Greensboro, NC. Relocation and housing assistance is not provided for this role. Timeline Arch internship positions will be posted from October 2025 and will be unposted when filled. Pay For individuals assigned to or hired to work in Greensboro, NC, the hourly rate is $26-28 as of the time of posting. The breadth in the range exists to accommodate students in specialized programs such as actuarial candidates and graduate students. Any actual rate offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, along with the education & qualifications of the candidate. The above range may be modified in the future. Intern position is eligible for select Arch benefits. #LI-KK1 $25 - $28 per hour Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team. 14500 Arch U.S. MI Services Inc.

The Cedars of Chapel Hill is an upscale retirement community with over 400 Members. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. We deliver high-quality care with a personal touch and encourage our Members to enjoy life to the fullest. Maintenance & IT Specialist About the Role: The Maintenance & IT Specialist is responsible for supporting the overall upkeep, safety, and efficient operation of the physical facility while also providing foundational IT and low-voltage system support to staff and members. This role performs preventive maintenance, routine servicing, seasonal repairs, and minor building, equipment, and plumbing work under the supervision of the Maintenance Manager. The position also assists with maintaining reliable technology, internet, and Wi-Fi services throughout the community. Essential Duties & Responsibilities Perform general maintenance tasks, including repairing wall and floor coverings, furniture, fixtures, light plumbing, minor electrical issues, re-keying locks, and basic appliance repairs. Complete painting, touch-ups, and refurbishing projects as assigned. Conduct routine preventive maintenance as scheduled and directed by the supervisor Perform minor building system and equipment repairs Follow and complete work orders according to priority set by the supervisor. Assist with snow removal and winter maintenance efforts as needed Perform routine maintenance on all vehicles when assigned. Maintain all tools, equipment, and supplies in clean, safe, and proper working condition. Operate The Cedars' maintenance vehicle and golf carts in a safe and responsible manner. When qualified, assist the Maintenance Manager and/or perform work on HVAC systems, domestic water systems, refrigeration systems, pumps, motors, fans, electrical systems, and emergency generators. Install, troubleshoot, and maintain low-voltage systems including door access systems, PERS (Personal Emergency Response Systems), and phone systems. Provide technical support to staff and members, including assistance with computers, printers, and phone-related issues. Troubleshoot and resolve audio-visual and internet connectivity issues. Monitor and maintain members' internet and Wi-Fi infrastructure to ensure reliable, continuous operation. Qualifications * High school diploma required; technical schooling or a related background preferred. * Ability to understand and follow written and verbal instructions in English. * Strong communication skills and the ability to interact effectively with staff, members, and vendors. * Basic arithmetic ability. * General mechanical aptitude and willingness to learn. * Experience in maintenance, IT support, or low-voltage systems is a plus Why Join The Cedars? EXTRAORDINARY IMPRESSIONS We strive to show compassion by exercising both empathy and sympathy through all of our customer interactions. We want to grow connections by using resources, knowledge, and compassion to cultivate trusting relationship within a culture of caring to ensure that physical, emotional, spiritual, and psychological needs are met. We work to ensure that our environment is safe, clean, and focused on the customer. We strive to honor our commitment by extending our commitment to our customers beyond departmental expectations by taking an active part in residents' lives, regardless of the need. We value communication and strive to communicate with residents and family members clearly, promptly, and accurately. We greet residents warmly, by name and with a smile. We treat everyone with courteous respect. We strive to anticipate resident's needs and act accordingly. We listen and respond enthusiastically in a timely manner. We hold yourself and others accountable. We make residents feel important. We embrace and value our differences. We ask, "Is there anything else I can do for you?" We maintain high levels of professionalism, both in conduct and appearance, at all times We pay attention to details. We believe that our employees are the key to our success, and our benefits package reflects that belief. The Cedars offers team members an excellent work environment, paid time off, and competitive wages. Benefits for full-time employees include fully paid employee life, disability, medical, vision, and dental insurance. Full-time employees also receive 24 days paid time off, 401(k) employer match, employee assistance program, employee referral program, educational assistance and more. Part-time employees earn paid time off on a prorated basis and all employees are eligible for 401(k) and employer match if they work 1,000 hours in a year. The Cedars of Chapel Hill, is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQ/Sexual Orientation/Gender Identity or Expression, proudly embracing diversity in all of its manifestations.

IT Helpdesk Specialist Employment Type: Full-time, Exempt About the Role We re looking for a proactive IT Helpdesk Specialist to join our IT & Security team. In this role, you ll be the go-to expert for technical support, ensuring smooth operations across end-user devices, networks, and corporate IT systems. You ll play a key part in maintaining security, troubleshooting issues, and delivering exceptional service to our employees. What You ll Do Technical Support: Install, configure, and maintain desktops, laptops, printers, and peripherals. Microsoft 365 Administration: Manage accounts, licenses, MFA, and provide support for Outlook, Teams, SharePoint, and more. Network Support: Troubleshoot LAN, Wi-Fi, VPN issues and coordinate with vendors for escalations. Helpdesk Operations: Act as the first point of contact for IT issues via phone, chat, and email; document resolutions and maintain knowledge base articles. Asset Management: Track IT equipment and software licenses throughout their lifecycle. Security & Compliance: Implement antivirus updates, enforce IT policies, and support cybersecurity best practices. Additional Support: Assist with office access control systems, IP phones, and conference technology. Nice to Have: Basic Salesforce user support experience. What We re Looking For Bachelor s degree in Computer Science, Software Engineering, or related field. 3+ years of experience in desktop operations and maintenance (manufacturing or trading industry preferred). Strong knowledge of Windows/mac OS, Microsoft 365, networking basics, and security tools. Excellent communication and problem-solving skills. Proficiency in Chinese is a plus. Additional Requirements Ability to adapt in a dynamic environment with shifting priorities. Reliable transportation for multi-site support. Ability to lift up to 20 lbs occasionally. Voltage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at ***************** The Role: The Specialist III Biopharma Manufacturing Technical Support will be part of the Manufacturing team. The Specialist role is responsible for the support of manufacturing operations typically assigned to either Upstream, Downstream, or Filling. The incumbent will work with cross functional teams including Quality Assurance, Process Engineering, Supply Chain, and Manufacturing. The Senior Manufacturing Specialist typically reports to the Manager, Sr Manager, or Associate Director of Manufacturing. Responsibilities: Responsible for manufacturing reform / updates, including SOPs and batch records, ensuring all proposed updates are reviewed / approved prior to issuance. Will develop and deliver GMP and/or Manufacturing-related training to Manufacturing floor staff and facilitate updates or improvements to on-the-job training platforms while ensuring training curriculum is updated to reflect current process configurations. Will monitor process performance metrics, investigating operational issues, escalating potential nonconformances to management and QA as deemed appropriate. Responsible for leading Manufacturing nonconformances in the Quality Management System, identifying true root cause of incidents and recommending appropriate corrective / preventive actions when required. Responsible for change records, overseeing comprehensive implementation plans for investigations and/or continuous improvement changes, ensuring processes changes are in accordance with AGT's policies and procedures, regulatory requirements, guidelines, and recommendations. As assigned, will serve as project lead, or participate as a Technical SME on other site specific and/or cross-site programs. Will work with outside vendors and internal departments (maintenance, engineering, quality, etc.) to troubleshoot equipment performance issues. Assists with various audits and Facility walk throughs, responses, and corrections. Coordinates with other departments to schedule work and other activities that impact manufacturing site milestones. Will design new or modify process MTL's, contribute to the population / maintenance of process descriptions, and maintain product specific sample plans for incoming clinical tech transfer programs. Oracle SME, responsible for the population and maintenance product specific work definitions. Quantitative Dimensions: The Specialist III BioPharma Manufacturing Technical Support will ensure the delivery of GLP and GMP material by ensuring manufacturing systems and practices are consistent, follow AGT policies and procedures, regulatory requirements, guidelines, and recommendations. They will implement GMP procedures and Batch Records, seek out, initiate, and lead process improvements, and under direction of management, will provide all training and resources to the Manufacturing staff. This role serves as the Mfg. Technical Subject Matter Expect (SME) for Mfg. Operations. Organizational Context: The Specialist III BioPharma Manufacturing Technical Support, will report to Team Lead BioPharma Manufacturing Operations or Lead BioPharma Manufacturing Operations. This role is expected to Model our Core Values and to demonstrate work performance as someone who exemplifies the culture we want to create; operates with transparency; is trusted; and supports the overall mission and vision of Astellas Gene Therapies and the Astellas organization.

Our client is a leading IT Solutions Company in the Winston-Salem, NC area and they are in need of a Help Desk Support Level II Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! No exceptions! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Kaseya RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

**A Snapshot of Your Day** **On a day-to-day basis, you will be responsible for assisting warehouse personnel with pulling, packing, shipping, and receiving materials, while overseeing incoming and outgoing shipments of field technical equipment. You will manage inventory, organize equipment for transformer crews, and support vehicle maintenance logistics, ensuring all operations run smoothly. Additionally, you will maintain cleanliness in the service areas, arrange for the disposal of hazardous materials, and order consumable goods to enhance overall efficiency.** **How You'll Make an Impact** + **Support warehouse operations including pulling, packing, shipping, receiving, cycle counting, and ordering consumables for GT SV Parts and Selma Service teams.** + **Manage incoming and outgoing shipments of field technical equipment and maintain inventory records (TCTP) for service equipment.** + **Coordinate equipment setup for transformer crews and assist with outfitting or decommissioning service trailers and tractor trailers.** + **Assist Fleet Specialist with service vehicle logistics, maintenance, and CDL-type vehicle handling.** + **Maintain and organize the service yard, warehouse, and training areas to meet operational, security, and EQS standards.** + **Conduct inspections and maintenance on transformer equipment, generators, trucks, trailers, and arrange proper disposal of hazardous and operational materials.** **What You Bring** + **Excellent written and oral communication skills.** + **Skilled in Microsoft office products (Power Point, Word and Excel).** + **3+ years' experience in SAP (PT2) / Inventory management system.** + **Class A CDL required.** + **Familiarization of DOT standards for vehicle maintenance and inspections.** + **General electrical and safety familiarity.** + **General warehousing / plant operations experience** **About the Team** **Grid Technologies** **Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.** **Who is Siemens Energy?** **At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.** **Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.** **Find out how you can make a difference at Siemens Energy: ********************************************** **Rewards** + **Career growth and development opportunities; supportive work culture** + **Company paid Health and wellness benefits** + **Paid Time Off and paid holidays** + **401K savings plan with company match** + **Family building benefits** + **Parental leave** **************************************** Equal Employment Opportunity Statement Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Internship Description : Aspida is a tech-driven, nimble insurance carrier. Backed by Ares Management Corporation, a leading global alternative asset manager, we offer simple and secure retirement solutions and annuity products with speed and precision. More than that, we're in the business of protecting dreams; those of our partners, our producers, and especially our clients. Our suite of products, available through our elegant and intuitive digital platform, focuses on secure, stable retirement solutions with attractive features and downside protection. A subsidiary of Ares Management Corporation (NYSE: ARES) acts as the dedicated investment manager, capital solutions and corporate development partner to Aspida. For more information, please visit ************** or follow them on LinkedIn. Who We Are: Sometimes, a group of people come together and create something amazing. They don't let egos get in the way. They don't settle for the status quo, and they don't complain when things get tough. Instead, they see a common vision for the future and each person makes an unspoken commitment to building that future together. That's the culture, the moxie, and the story of Aspida. Our business focuses on annuities and life insurance. At first, it might not sound flashy, but that's why we're doing things differently than everyone else in our industry. We're dedicated to developing data-driven tech solutions, providing amazing customer experiences, and applying an entrepreneurial spirit to everything we do. Our work ethic is built on three main tenets: Get $#!+ Done, Do It with Moxie, and Have Fun. If this sounds like the place for you, read on, and then apply at aspida.com/careers. What We Are Looking For: This position will be within a certain area of the IT team from Software Engineering, Data Analytics, Infrastructure, or Business Analytics. As a broader part of the IT department, this position will have the ability to gain exposure to other functions and high impact projects. This role is required to be onsite 3 days a week at our Durham, NC headquarters. What You Will Do: Software Engineering Duties Assist in Software Development Write test, and debug code for internal tools or applications. Collaborate with engineers on feature development and bug fixes. Participate in Agile/Scrum Meetings Join sprint planning, standups, and retrospectives to understand the software development lifecycle. Code Review & Documentation Review pull requests and provide feedback under guidance. Maintain clean, commented, and documented code for assigned tasks. Business Analytics Duties Gather and Analyze Business Requirements Work with stakeholders to understand data needs and translate them into technical requirements. Dashboard & Report Creation Build and update dashboards using tools like Power BI, Tableau, or Excel to support business decision-making. Process Improvement Support Analyze workflows and identify inefficiencies or opportunities for automation. Competitor & Market Research Perform benchmarking studies and present findings related to product performance or business strategy. Data Analytics Duties Data Visualization Create visual representations of data trends and insights using tools like Python (Matplotlib, Seaborn), R, or visualization platforms. General IT Internship Duties Cross-Team Collaboration Wor closely with software developers, analysts, and project managers across departments. Ad Hoc Projects Support one-off technical or analytical projects as needed by the IT or data teams. Learning & Development Participate in training sessions, tech talks, or mentorship programs to enhance technical and soft skills. What We Provide: Hourly Full-Time hours 9-week summer program What We Believe: At Aspida Financial Services, LLC, we are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. As such, Aspida does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. Requirements What We Require: Actively pursuing Bachelor's degree in computer science, engineering, data analytics or related field Analytical and problem-solving skills Great attention to detail Interpersonal skills Proficiency in Microsoft suite Clear and concise written and verbal communication skills

About The Clearing House: The Clearing House (TCH) is a banking association and payments company that is owned by the largest commercial banks in the United States. TCH owns and operates the core payments system infrastructure in the US and is currently working to modernize that infrastructure by launching a new, ubiquitous, real-time payment system. TCH is the only private-sector ACH and wire operator in the US, clearing and settling nearly $2 trillion in US dollar payments each day, representing half of all commercial ACH and wire volume. TCH has provided critical services to the banking industry since 1853, and today, our core products facilitate services including Direct Deposit of payroll, bill payments, and check image exchange. About TCH Risk Management Office: The Risk Office advances risk management governance and oversight responsibilities in alignment with the Enterprise Risk Management Framework and incorporating the company s Three Lines of Defense risk management model. The Risk Office currently consists of eight specific areas which include Enterprise Risk Management (ERM), Product Risk Management, Information Security (IS) Tech Risk Management, Systemic and Liquidity Risk Management (SLRM), Risk Assurance (RA), Vendor Risk Management (VRM), Model Risk Management (MRM), and Regulatory Affairs. These areas are responsible for core risk management activities within TCH, covering the risks inherent to carrying out the company s day-to-day operations, as well as its strategic and emerging risks. The Risk Office also has responsibility, in partnership with the Legal department, for coordinating TCH s responses to regulatory oversight and fulfilling the requirements that stem from the company s role as a Financial Market Utility (FMU) and its Systemically Important Financial Market Utility (SIFMU) designation as the operator of the Clearing House Interbank Payment Systems (CHIPS) system. About TCH Tech & Information Security Risk Management Summer Internship Program: TCH Tech & IS Risk Management Summer Internship Program is a 10-week experience for rising college juniors and seniors interested in the field of Information Security Risk Management. Interns will be in Winston-Salem, NC. Over the course of the 10-week program, interns will have the opportunity to learn, support, and engage with IS topics and professionals. While working within one of our core Risk Management Office departments, each intern is assigned a hands-on project, which culminates in a presentation to Risk Office senior leadership. Opportunities for the 2026 Summer Internship Program will have a focus on, but not limited to, the following capabilities: Assist with the execution and coordination of the Technology & Information Security Risk functions related to the execution and sustainment of risk governance across the organization Assist in the performance of Technology & Information Security Risk Assessments across the organization to ensure risks are identified, assessed, quantified, adequately mitigated, and managed through the lifecycle of the product and/or service Assist in the performance of third-party vendor security risk assessment activities that include evaluation of vendor controls and practices Work with the first line of defense (FLOD) to plan, facilitate, and execute RCSA activities, including process mapping, risk identification, control assessment, and effectiveness testing Help enhance RCSA processes, data quality, documentation standards, and reporting outputs Skills, Experience, and Qualifications Required: Currently enrolled, rising junior or senior, pursuing a bachelor s degree in Information Security, Cybersecurity, Risk Management, or a related area Strong technical and PC skills (MS Office applications) Strong analytical skills and attention to detail Ability to work both independently and in a collaborative environment Demonstrated effective communication skills both written and verbal Qualifications Desired: Demonstrated knowledge of basic Technology & Information Security Risk concepts through proven research or lab work Prior experience or school related work with Information Security Risk, Information Security Engineering/Architecture, or technology projects Currently pursuing a degree in Management Information Systems, Computer Science, or any other related field Physical demands and work environment: Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Employees in this position will report to the office 3 days per week. Onsite work requirements may change at any time.

Join our dynamic team at DPAC as the full -time Junior Systems Administrator. In this multifaceted role, you'll play a crucial part in both maintaining and securing our network and computer systems, as well as providing exceptional support through handling helpdesk tickets. What You'll Do: System Administration: Install and manage antivirus and malware protection, create documentation, and generate reports. Helpdesk Support: Address and resolve employee tech concerns via email, phone, and in -person interactions. User Setup: Set up new users and manage network access. Proactive Monitoring: Identify and resolve issues, perform regular updates, and maintain system security. Collaboration: Work with the IT Manager to explore new technologies and enhance systems. What You'll Bring: Problem Solving Skills: Troubleshoot and resolve technical issues efficiently. Technical Proficiency: Experience with Active Directory, Office 365, Windows Server, and network infrastructure (HP/Cisco environment) Customer Service: Provide prompt and effective support to staff. We are seeking individuals with a strong interest in technology and helping others. Flexibility, adaptability, and technical expertise are important. While your job description outlines your role, there may be times when additional responsibilities arise. Physical Requirements: Ability to maintain a comfortable seated position and perform repetitive motions at a computer for extended periods. Must possess the ability to communicate clearly and effectively with customers and staff, both verbally and in writing, to ensure understanding and foster collaboration. Additional Requirements: AA degree in Computer Science, Information Technology, or a related field preferred. Work schedule is Monday - Friday day times, 40 hours per week. Reliable transportation to Durham, NC. Must be at least 18 years old. Legally authorized to work in the United States. Requirements Application Requirements: A resume outlining your experience and qualifications is required. Please include contact information for at least two professional references. A cover letter detailing why you're a great fit for this position is also required.

Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives. This position is responsible for providing second-level IT support for clients, working in concert with the IT Service Desk to manage user support requests and incidents. This position is also responsible for assisting with desktop, server, and SaaS based application administration, support, and troubleshooting. What you'll be doing * Serve as escalation point for IT Service Desk tickets according to priority, providing run and fix services at the local office. * Provide local site support for users, conference rooms, printers, and other equipment. Escalate to vendors and other internal resources, when appropriate. * Resolve software/hardware issues related to all computers: tablets, laptops, desktops, printers, and other end user peripherals. * Manage and provide support for desktop technologies including end-user applications, operating systems, hardware, and peripherals. Utilize images and imaging process for tablets and laptops and deliver to end users. * Work with internal clients, suppliers/contractors, project teams and other technical staff to support technical solutions. * Participate in office build out projects for IT equipment deployment, installation, and configuration. * React to change productively and able to train users effectively on new technology. De-escalate conflict during difficult moments (service outages, dissatisfied users, etc.). * Travel domestically or internationally to support global data centers, offices, and events. * Hold oneself and others accountable to conduct business in a manner compliant with Bioventus' Code of Compliance and Ethics, policies and procedures and internal controls applicable to their role. * Other duties as assigned. What you bring to the table * Bachelor's degree and two (2) years previous IT support; or high school diploma with minimum of four (4) years previous IT support. * Skilled in hardware and operating system troubleshooting, software installation and upgrades, malware removal, access control/permissions troubleshooting. * Demonstrated proficiency required for supporting Windows and Mac OSX operating systems and Microsoft Office applications. * Demonstrated proficiency in supporting printers, scanners, and conference room equipment. * Familiar with networking concepts and troubleshooting skills. * Demonstrated communication skills to train others in computer software, and business applications and services; ability to communicate problems with supervisors as they become known. * Ability to maintain confidentiality and meet deadlines. * Previous experience supporting Call Center operations and SAP users a plus. Are you the top talent we are looking for? Apply now! Hit the "Apply" button to send us your resume and cover letter. Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.

Job Description:- Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime. Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate Provide customers with training and advice on DB related technologies and updates during service visit Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge Educate and share with customers on new technology and processes to enhance technology adaption Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits Utilise Service Now to record and track all incident related to service calls and appointments Your skills and experience Strong people skills and a knack for problem solving Excellent communication skills, both written and spoken Excellent time management skills and can make decisions quickly Previous experience supporting Investment Banking/financial environment is an advantage Knowledge of financial applications and MS Office suite of products Experience in customer service/support, client services, production support or technical support role working knowledge of Microsoft product such as O365, Teams, Windows OS 10/11. working knowledge of Windows OS 10/11, Apple Mac, and Mobile device (Apple, Android) Strong technical skills related to desktop, mobile, End User compute environment. Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training