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  • IT Support Specialist

    Paladin Consulting 4.6company rating

    Information technology technician job in Fort Worth, TX

    Westlake, TX Bachelor's degree is required (Information Systems, Computer Science, Engineering, or related field). Advanced degree preferred; 4-8 years of experience in IT support Provide Tier 1-3 support for desktops, laptops, tablets, mobile phones, printers, scanners, warehouse devices, and conference room technology. Configure and support Android/iOS mobile phones, MFA, corporate email, VPN, and device security compliance. Troubleshoot issues related to Windows OS, VPN access, Wi-Fi, printing, performance, and application usage. Assist users with Google Workspace (Gmail, Drive, Docs, Sheets, Groups, limited Admin functions). Support and maintain endpoints with respect to antivirus and security policies. Provide support for Sales and Field teams located across the US and Canada. Apply working knowledge of: Google Workspace, AWS fundamentals, Cloud technologies, AI (Gemini) for troubleshooting and documentation, Image and deploy computers using KACE. Recommend small automation improvements using AI-assisted workflows. Follow support processes aligned to GxP, CSV, ITIL, and FDA expectations for regulated pharma environments. Use EasyVista for ticketing, documentation, and asset tracking. Maintain accurate user, device, and software documentation. Assist with audit readiness and ensure traceability of regulated IT activities. Technical Skills: Google Workspace, AWS fundamentals, Cloud technologies, AI tools (Gemini), SSO, MFA, Okta, Antivirus / endpoint protection tools, Veeam, Nutanix, Nextiva telephony, KACE imaging. Ticketing systems such as EasyVista, Ability to support remote users across the US and Canada. Operational Knowledge: Awareness of GxP, CSV, ITIL, and FDA expectations for supporting regulated systems.
    $40k-71k yearly est. 2d ago
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  • Online Exam Proctor & Tech Support Specialist

    Orbis Education

    Information technology technician job in Dallas, TX

    A prominent education provider in Dallas, Texas, seeks a dedicated individual to manage computer testing rooms, proctor online nursing exams, and provide technical and administrative support. The ideal candidate should have excellent communication and organization skills, be familiar with technology, and hold at least a high school diploma. Experience in higher education and proficiency in Microsoft Office is preferred. Join a team committed to maintaining academic integrity and supporting students in their educational journey. #J-18808-Ljbffr
    $36k-60k yearly est. 2d ago
  • Information Technology Specialist

    Kaye/Bassman International

    Information technology technician job in Plano, TX

    IT Specialist Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results. Day-to-Day: Provide technical support for end-users and office technologies per established policies and procedures. Manage and support hardware for remote office environments. Deploy and retrieve home office hardware for remote users. Deliver deskside and MFP printer support. Ensure timely resolution of IT support tickets, meeting established SLAs. Maintain hardware inventory and facilitate hardware ordering requests. Play an active role in developing and implementing IT processes and procedures. Provide IT support for new remote office setups. Assist users with the installation and setup of computer hardware and peripherals. Why KBIC? Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued. Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance Work-Life Balance - PTO and a flexible work environment to support your well-being. Vibrant Office Culture - Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere. As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff. What We're Looking For: 3+ years of verified experience in a corporate IT support role. Proficiency in Windows 11, Office 365 administration, and Microsoft Office. Experience with Zoom and Teams. Strong knowledge of PC hardware troubleshooting and common software issues. Mac OS troubleshooting experience. Familiarity with Apple and Android phone support. Ability to provide remote and phone-based support. Strong team player with the ability to work under deadlines and unsupervised. Experience using remote management tools for troubleshooting and support. Must pass a background check and drug screening. Comfortable working onsite full-time in Plano, TX (this is not a remote role). Additional Preferred Skills: Experience using a help desk ticketing system. Knowledge of SonicWall and general networking concepts. Ability to manage multiple projects simultaneously. About Us: Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.
    $63k-89k yearly est. 3d ago
  • Help Desk Technician

    Dexian

    Information technology technician job in Plano, TX

    Job Title: Technical Support Representative Type: 6+ Month contract Shift Expectations There are no fixed shifts. Coverage gaps exist across mid-day, nights, weekends, and holidays. Flexibility is required. Position Summary The Junior Level 1 Service Desk / Technical Support Representative provides first-level technical support in a fast-paced, call-driven environment. This role is ideal for early-career or junior technical professionals with strong troubleshooting skills and the ability to communicate clearly with end users. The position blends Level 1 help desk responsibilities with customer service, supporting users over the phone with application, device, and basic system issues while delivering a positive support experience. Key Responsibilities Handle inbound support calls in a high-volume environment Provide Level 1 technical troubleshooting for applications, devices, and basic system or connectivity issues Guide users through step-by-step resolutions over the phone Identify issues, resolve at first contact when possible, and escalate appropriately Accurately document issues, actions taken, and resolutions in ticketing or CRM systems Navigate multiple systems while actively supporting live calls Follow defined processes and adapt to changing tools and procedures Training & Attendance Expectations Training schedule: Monday-Friday, 8:00 AM - 4:30 PM Training is 100% onsite Training performance is evaluated before independent call handling Attendance and punctuality during training are critical Multiple unexcused late arrivals or absences may result in release Any no-call/no-show will result in immediate release Shift Expectations No fixed shifts; flexibility is required Coverage may include mid-day, nights, weekends, and holidays Candidates must clearly communicate shift availability during screening DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
    $36k-60k yearly est. 21h ago
  • Technical Support Specialist, Electronics

    Cellgate Access Control Systems

    Information technology technician job in Carrollton, TX

    About CellGate CellGate is a rapidly growing access control technology company based in Carrollton, TX. We design and support cellular-based access control solutions used across commercial, residential, and industrial environments. Our culture is collaborative, technically curious, and focused on building great products and great teams. The Role We are seeking a Technical Support Specialist with a strong electronics background to support dealers and technicians installing and maintaining CellGate access control systems. Access control experience is not required. We provide structured training on our products and systems. What matters most is hands-on experience with low-voltage wiring, multimeters, and electronic system troubleshooting. This is an in-office role supporting installers and partners via phone and case management tools. It is well suited for someone who understands how electronic systems behave and wants to apply those skills in a stable, team-based technical support environment with opportunities for advancement as technical proficiency and responsibility increase. Key Responsibilities Provide phone-based technical support to dealers and technicians using CellGate systems Troubleshoot issues using electronics fundamentals, including power verification, wiring integrity, grounding, and signal strength Guide customers in the use of multimeters to check voltage, continuity, and resistance Identify whether issues stem from wiring, power, signal, configuration, or hardware Follow documented troubleshooting workflows and escalation procedures Clearly document findings, actions taken, and resolutions in the case management system Collaborate with teammates to improve troubleshooting processes and product reliability Ideal Candidate Profile This role is a strong fit for candidates who have: Hands-on experience with low-voltage wiring, electronics, or electro-mechanical systems Regularly used multimeters for diagnostics such as voltage, continuity, and resistance Experience troubleshooting systems such as alarms or security systems, access panels or control boards, AV or low-voltage systems, or industrial or building electronics Comfort explaining technical concepts clearly over the phone Interest in learning access control and cellular-based systems, with training provided Strong attention to detail and a methodical troubleshooting mindset If you have worked as an electronics technician, low-voltage installer, cable tech, alarm technician, or similar role, this position will feel familiar. What This Role Is (and Is Not) This role emphasizes electronics fundamentals and structured troubleshooting, not senior engineering or system design responsibilities This role is not intended for senior engineers or field systems integrators seeking advanced engineering-level compensation Why Technicians Choose This Role No field work or travel Apply hands-on electronics knowledge in a clean, team-based environment Consistent schedule and in-office stability Structured training on access control and cellular-based systems Opportunities for advancement and compensation growth based on performance, technical proficiency, and business needs Employment Details Location: Carrollton, TX (on-site) Employment Type: Full-time Compensation: $20-25 per hour Required Qualifications (Screening) At least 1 year of technical support, electronics, or low-voltage experience Willingness to undergo background check and drug screening per local regulations Comfortable working in an on-site setting Comfortable commuting to the job's location Preferred Qualifications Experience supporting or installing electronic or low-voltage systems Prior phone-based or customer-facing technical support experience
    $20-25 hourly 21h ago
  • Help Desk Technician

    CSI Companies 4.6company rating

    Information technology technician job in Sunnyvale, TX

    CSI Companies is seeking a Tier II Help Desk Technician to work with one of the top Sports Retailer companies in the country! Job Title: Tier II Help Desk Technician Type: 100% Onsite Shift: Monday through Friday 8am - 5pm Pay: $25 - $30/hr W2 Description: Seeking a skilled and dedicated Tier II Help Desk Specialist to join our dynamic team. In this role, you will provide advanced technical support to our clients, ensuring high levels of customer satisfaction through your expert knowledge and outstanding customer service skills. Key Responsibilities: Provide advanced troubleshooting and problem resolution for Windows and Mac environments. Efficiently handle, categorize, and prioritize incoming support tickets using Atlassian and ServiceNow ticketing systems. Deliver exceptional customer service, maintaining a professional and courteous demeanor in all interactions. Collaborate with other IT team members to resolve complex issues and contribute to continuous service improvement. Document resolutions and maintain detailed records of user requests and actions taken. Stay current with system information, changes, and updates relevant to our user community. Requirements: Proven experience as a Tier II Help Desk Specialist or similar role. Strong knowledge and experience in troubleshooting Windows and Mac operating systems. Excellent customer service skills, with the ability to communicate verbally and in writing effectively. Experience working with Atlassian (Jira) ticketing systems. Ability to work independently and manage time effectively. Strong problem-solving skills and attention to detail.
    $25-30 hourly 3d ago
  • RAN Tier 2 Support

    Nextgen | GTA: A Kelly Telecom Company

    Information technology technician job in Plano, TX

    Looking for a RAN Tier 2 - Onsite- Plano TX accepting on W2 candidates, No C2C candidates What you will bring to the table as a RAN Tier 2: 10 Years of experience with RAN, RF Experienced in wireless (3g, 4g, 5g) Experience with end to end Call flow process Experience troubleshooting and scripting using Linux or Unix Experience with Tier 1 or tier 2 level work Experience with Samsung/ Nokia Willing to go onsite What you didn't know about us: Competitive salary Health, Dental and Vision Benefits Long-Term growth potential 401k With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry! We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
    $39k-63k yearly est. 1d ago
  • Lock Desk Analyst

    Teksystems 4.4company rating

    Information technology technician job in Dallas, TX

    We are seeking a detail-oriented and analytical Lock Desk Analyst to join our dynamic team. In this role, you will be responsible for managing interest rate locks for mortgage loans, ensuring accuracy, compliance, and strategic pricing. This is a key position that supports our commitment to delivering a seamless and financially sound home loan experience. If you thrive in a fast-paced environment, have a sharp eye for detail, and enjoy working with numbers and data, we'd love to hear from you. Key Responsibilities: * Manage and monitor interest rate lock requests and changes * Ensure compliance with internal policies and investor guidelines * Collaborate with secondary marketing to optimize pricing strategies * Maintain accurate records and documentation of lock activities * Provide support and guidance to loan officers and processors regarding lock policies and procedures Required Skills & Experience: * Bachelor's degree in Finance, Economics, Business Administration, or a related field * Minimum 2 years of experience in mortgage operations, specifically in interest rate lock management or secondary marketing * Strong understanding of mortgage products, pricing strategies, and interest rate risk management * Proficiency in industry tools such as Encompass, Optimal Blue, and MERS * Excellent analytical and problem-solving skills * High attention to detail and ability to manage multiple priorities * Strong communication and interpersonal skills; team-oriented with a customer-first mindset Top Skills: * Lock Desk Operations * Mortgage Loan Processing * Mortgage Applications * Mortgage Industry Knowledge * Pricing and Secondary Marketing Additional Qualifications: * Ability to work independently and efficiently in a fast-paced, competitive environment * Strong organizational skills and time management * Commitment to accuracy and compliance *Job Type & Location* This is a Permanent position based out of Dallas, TX. *Pay and Benefits*The pay range for this position is $65000.00 - $65000.00/yr. Benefits: On the first of the month, following a 30-day waiting period, IHL oers a full range of benefits for you and your qualified dependents outlined in the Employee Benefits Guide, subject to the satisfaction of any eligibility requirements and subject to the terms of such benefit programs. *Workplace Type*This is a fully onsite position in Dallas,TX. *Application Deadline*This position is anticipated to close on Jan 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $65k-65k yearly 5d ago
  • Community Services Technical Support Specialist

    Opengov 4.4company rating

    Information technology technician job in Dallas, TX

    OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems. This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You'll receive hands-on training, mentorship, and clear pathways for advancement. The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training. Responsibilities: Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels. Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support. Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations. Triage customer reported incidents for severity, urgency and content to ensure consistency and quality. Perform research across various tools to determine if the incident is a known issue or defect. Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce. Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies. Contribute to the existing knowledge base to support customer self-service and training. Participate in scheduled training sessions to learn internal and proprietary technologies. Utilizing AI tools to service more customers faster with higher quality. Requirements and Preferred Experience: Experience in working with/troubleshooting: SQL and Data Management, GIS, ETLWorks pipeline, API data failures Ability to build strong interpersonal, written and verbal communication skills required. Strong technical aptitude to problem solve and understand complicated problem statements required. Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues. Excellent organizational, time-management, and prioritization skills required. Ability to collaborate and thrive within a team environment required. Ability to learn new technologies and concepts quickly required. Ability to handle multiple competing priorities required. Must be able to work specific shifts to provide support during business hours required. Participate in rotating on-call after business hours support required. Experience or interest in using AI Compensation: $52,000 - $60,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started. A Team of Passionate, Driven People This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Compensation Range: $52K - $60K Apply for this Job
    $52k-60k yearly 1d ago
  • Production Support Lead

    Ascendion

    Information technology technician job in Dallas, TX

    Ascendion is a fullservice digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: Build the coolest tech for the world's leading brands Solve complex problems - and learn new skills Experience the power of transforming digital engineering for Fortune 500 clients Master your craft with leading training programs and hands-on experience Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. About the Role Job Title: Production Support Lead Location: Dallas, TX Key Responsibilities: Experience in production support, system administration, or development related to healthcare management systems. Experience in .NET (C#, ASP.NET, SQL Server) and Guiding care Experience with claims processing, benefits management, and provider network management in the healthcare space. Strong familiarity with databases and writing complex SQL queries. Experience in system integrations, including REST APIs. Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable. Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage) Required Skills & Experience Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP). Experience with web services. Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus. Knowledge of HIPAA and other healthcare regulations is a plus. Usage of AI in Application Support Hands on automation experience Salary and Other Compensation: The annual [salary/hourly rate] for this position is between [$125,000 - 130,000 annually]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [life insurance] [long-term disability insurance] [short-term disability insurance] [paid parking/public transportation] [12 days/hours of paid time off] [08 days/hours of paid sick and safe time] [09 days/hours of paid vacation time] [2 weeks of paid parental leave] [x paid holidays annually] [add others as needed- include all material benefits available to the position] Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!
    $125k-130k yearly 21h ago
  • Senior IT Specialist

    Partnerships for Dentists

    Information technology technician job in Dallas, TX

    Job Title: Senior IT Specialist Type: Full-Time Salary: $80K-$90K (Based on Experience) About the Role: Partnerships 4 Dentists (P4D) is seeking an experienced Senior IT Specialist to support and manage IT infrastructure across 40+ dental practices nationwide. This role is based in the Dallas-Fort Worth area with 10% travel to support clinic openings, upgrades, and projects. This is a hybrid position supporting a mix of physical and virtual environments, working with both internal IT and external MSPs. The ideal candidate brings deep technical knowledge and strong project leadership. Top Skills & Experience (Required): Must have 3+ years of hands-on experience with: Windows Server administration (Active Directory, deployment, configuration - physical & virtual) Network administration (firewalls, VPN, DHCP, DNS, dual WAN setups, cabling, racking, and network design) Project management (hardware/network upgrades, VoIP migrations, vendor coordination) Procurement and ground-up installation of IT infrastructure Dental IT Experience (Preferred, Not Required): Experience supporting Open Dental, Dentrix, Eaglesoft Familiarity with dental imaging devices and software (e.g., Dexis, VaTech EzDent-i, Eaglesoft Schick, Carestream) Technical Environment & Tools: Microsoft OS (Server & Workstation), VMs VoIP setup and dial plan management Cisco Meraki, Unifi hardware Citrix Cloud Connector, VDA Data migrations, software conversions Asset management & change management processes Familiarity with compliance standards (HIPAA, PCI, SOC, etc.) Soft Skills: Strong communication and multitasking skills Ability to troubleshoot complex technical issues Team-oriented, self-starter with ability to lead and manage technical projects Benefits: 401(k), Health/Dental/Vision/Life Insurance PTO, Flexible Schedule, Employee Discounts Bonus Pay Potential Work Location: Hybrid - Remote, with some onsite work at Dallas HQ and travel to dental practices.
    $80k-90k yearly 21h ago
  • Tier 3 Support

    Ringcentral, Inc. 4.6company rating

    Information technology technician job in Fort Worth, TX

    Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're seeking an exceptional problem solver who thrives on turning our customers' most complex technical challenges into opportunities for innovation and trust-building. Within Contact Center Tier 3, you'll serve as the ultimate technical resource for our contact center customers, combining deep CCaaS expertise with outstanding customer advocacy to resolve issues that demand creativity, technical mastery, and strategic thinking. This isn't a typical support role-you'll be the trusted advisor when stakes are highest, the technical expert our internal teams rely on for guidance, and the knowledge catalyst who elevates our entire support organization. Job Duties: Complex Issue Resolution Handle escalated cases requiring deep technical knowledge, advanced troubleshooting, or specialized expertise Resolve issues that involve multiple systems, departments, or require root cause analysis Address executive customer concerns and high-stakes business-critical situations Knowledge Development & Transfer Document complex issue resolutions Develop troubleshooting guides and decision trees for lower tiers Conduct training sessions and mentoring for lower tier agents Identify knowledge gaps and recommend content creation priorities Process Improvement Analyze recurring escalation patterns and recommend systemic solutions Collaborate with product, engineering, and operations teams on issue prevention Drive continuous improvement initiatives based on customer pain points Optimize escalation workflows and handoff procedures Cross-Functional Collaboration Serve as liaison between contact center partner and technical/product teams Participate in incident response and crisis management Provide customer insights to inform product roadmap and feature development Ability to coordinate cross-functional resources for issue resolution Ownership of escalation prioritization and resource allocation To succeed in this role you must have experience in: Technical Foundation 3-5+ years of hands-on experience with Contact Center as a Service (CCaaS) platform-direct experience with NiCE CXone is highly preferred Proficiency in Studio contact center scripting/development environments, with ability to troubleshoot complex call flows and integrations Deep understanding of VoIP technology within CCaaS contexts, including SIP protocols, codec configurations, network requirements, and audio quality troubleshooting Strong technical troubleshooting methodology, including systematic log analysis, diagnostic tool usage, and structured problem-solving approaches Experience documenting complex technical cases with clarity and completeness, creating resources that others can learn from Customer Excellence Exceptional communication skills that enable you to explain technical concepts clearly to diverse audiences-from frustrated end-users to technical architects to executive stakeholders Proven ability to de-escalate tense situations and rebuild customer confidence through empathy, transparency, and demonstrated competence Talent for developing rapport and trust quickly, even in challenging circumstances where customers may be frustrated or skeptical Customer-centric mindset that prioritizes understanding the business impact behind technical issues and balancing urgency with thoroughness Problem-Solving Excellence Creative and analytical thinking that combines technical knowledge with innovative approaches to find solutions when standard procedures fall short Pattern recognition skills that identify underlying systemic issues from individual case symptoms Comfort with ambiguity and ability to navigate complex, multi-faceted problems without clear playbooks Ownership mentality that drives you to see issues through to complete resolution, not just temporary workarounds Collaboration & Leadership Knowledge sharing orientation with genuine enthusiasm for developing others and elevating team capabilities Cross-functional collaboration experience, working effectively with Product, Engineering, Operations, and other technical teams Process improvement mindset that continuously seeks opportunities to work smarter and serve customers better Professional maturity to handle high-stakes situations, executive interactions, and competing priorities with sound judgment Our Commitment to You We're building a support organization where expertise is valued, knowledge is shared generously, and every team member has the tools and autonomy to deliver exceptional customer experiences. You'll work in an environment that respects your technical judgment, invests in your continued learning, and recognizes that the best solutions often come from empowering smart people to think creatively. How We Work Proactive communication is our standard-customers, internal stakeholders, and team members always know where things stand Process adherence balanced with flexibility-we follow proven frameworks while remaining open to innovation when situations demand it Continuous learning culture-we document what we learn, share what we know, and grow together as a team Customer outcomes over activity metrics-we measure success by the trust we build and the problems we solve, not just ticket counts What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $85,400 and $180,700 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of March 8, 2026. Please apply prior to the deadline to be considered for the role. #LI-JW1
    $63k-78k yearly est. 5d ago
  • Technical Support Engineer, Splunk o11y Cloud (Fedramp)

    Cisco Systems, Inc. 4.8company rating

    Information technology technician job in Richardson, TX

    Meet the Team Join us as we pursue our disruptive new vision to provide a world-class, real-time observability platform that combines logging, monitoring, and tracing. We are seeking an individual with technical support or consulting experience to provide support services for the Splunk Observability Cloud solution. This individual will work closely with our customers and field delivery personnel to provide break-fix support, operational maintenance, and Premium support services. This position is an integral part of the long-term plan to grow the relationship with our customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in a fast-paced, customer-focused, and fun environment. Diversity Matters, we harness our unique strengths to deliver the best outcomes. We work closely with several different parts of the organization to learn and educate each other, then we build the right solution for all parties; transparency is at our core. We have fun doing phenomenal work with great people. Come become one of us. This role can be performed out of our Richardson, TX or Boulder, CO locations. Your Impact Support customers who have implemented the Splunk Observability Cloud SaaS solution, guiding the resolution of customer issues and escalations in a professional and timely manner, adhering to SLA guidelines. Provide clear and effective written and verbal communication to customers, including phone and Webex-based support. Collaborate with Splunk Development Engineers and Customer Success teams to address customer problems effectively. Contribute to the creation of technical knowledge content to empower customer self-service. Utilize existing troubleshooting skills and web technologies knowledge, while further developing expertise in development languages such as .NET, Java, and/or node.JS. Thoroughly investigate technical issues to determine root causes and propose effective solutions or workarounds. Support the reproduction of customer issues, file detailed bug reports, escalate cases to Engineering when necessary, and provide comprehensive documentation. Minimum Qualifications Applicants MUST be a U.S. Citizen due to the position may require access to U.S. export-controlled technologies, technical data, and/or sensitive government data. Flexibility to participate in on-call rotations may be required to support our federal customers. 3+ years of experience in customer support, technical account management, or a related field. A foundational understanding of Kubernetes, REST APIs, cloud computing, and observability concepts. Exceptional verbal and written communication skills. Strong troubleshooting and analytical abilities. Preferred Qualifications Excellent time management skills with the ability to effectively prioritize SLA-driven customer issues. A passion for technology and a dedication to thriving in an ever-evolving technical environment. A customer-centric attitude and a strong willingness to learn. A Bachelor's degree in computer science or a related field, or equivalent work experience. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $94,200.00 to $125,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $117,600.00 - $171,500.00 Non-Metro New York state & Washington state: $102,400.00 - $165,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
    $117.6k-171.5k yearly 5d ago
  • Network Technician

    Randstad USA 4.6company rating

    Information technology technician job in Dallas, TX

    2 Network Technicians Length of Contract: Through April of 2026 w/ potential of running through all of 2026 Hourly Pay: 25.00 - 28.00 p/hr W2 Contract Only Network Refreshes for 160 clinics to start. Generally consist of 1:00 and 10:00 network switches per clinic and up to 25 wireless access points. Preliminary surveys before they go in and do the network swap where the team is going onsite and conducting a full network work audit and physical device location Workday: ● up to 8 hrs. a day, possibly less during surveys. ● will cover drivetime and mileage ● ideally 1 site per day, possibly 2 smaller when during surveys ● Possibly longer days during install days, we will not leave until the site is operational. ● Survey will be during clinic hours ● install will be after clinic hours ● no shift differential pay Duties: ● Rack and stack network gear ● Installation of AP's ● Data collection from Phones, PC, data ports and cabling tracing. ● Cleanliness ● Customer service
    $56k-79k yearly est. 2d ago
  • IT Technician - ServiceLink Flood

    Servicelink 4.7company rating

    Information technology technician job in Arlington, TX

    ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service-oriented Information Technology Technician.The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high-performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation. In this role, you will… · Perform hardware and software break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitoring the infrastructure to identify/resolve issues · Respond to escalated end-user issues You possess … · Technical Associates Degree or equivalent preferred · 2+ Years of technical work experience in a corporate environment preferred · The ability to identify, develop and implement technical processes and solutions · Project development and management skills · Outstanding customer service skills Responsibilities · Perform application break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitor the infrastructure to identify/resolve issues · Respond to escalated end-user issues · Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance · Provide support utilizing all available tools including remote control technologies · Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required · Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned Qualifications MINIMUM QUALIFICATIONS • Technical Associates Degree preferred • 2+ Years of technical work experience • Experience in Windows 11 • Experience with Microsoft Office 365 • Experience with multiple hardware platforms • Certifications a plus • Effective problem-solving skills • Excellent customer service skills • Ability to multitask • Highly organized • Ability to work in a collaborative, team environment • Ability to be productive in a fast-paced environment • Ability to apply learning on a supervised basis · Ability to grasp new concepts and develop skill set We can recommend jobs specifically for you! Click here to get started.
    $56k-85k yearly est. Auto-Apply 60d+ ago
  • Technical Support Analyst

    PBS Systems 4.3company rating

    Information technology technician job in Arlington, TX

    Job Type: Full-time, Permanent Internal Job Title: Technical Support Analyst - Tier 1 Reports To: Team Lead, Technical Support Job Requirement(s): Travel throughout Canada and USA, 1 week per month No. of Openings: 01 “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun! “ The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. This role will support the PBS Install Services Team. As a Technical Support Analyst, you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations. Responsibilities: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner Logging and documenting all customer interactions within our ticketing system and escalating matters as required Collaborating with other groups/departments to streamline service delivery Identify opportunities to drive process improvements that positively impact the client's experience Develop knowledge and understanding of our software and the supporting Infrastructure Achieving relevant certification in line with department needs and requirements Achieving and exceeding KPI targets and other Metrics defined by the department Available to travel at least 1 week per month throughout the US and Canada Keeping abreast of Software enhancements and new releases, by reviewing release notes Commit to an ongoing personal development and cross-training as recommended by your Team Lead Qualifications: Relevant certification or post-secondary Diploma or Degree Valid Driver's License Strong understanding of Windows 7/8/10/11 Operating Systems and Windows 2019/2022 Servers Previous experience working with Networks (TCP/IP) Basic LAN/WAN knowledge CompTIA A+ and Network + Thorough understanding of PC hardware and software as well as Microsoft Products Excellent customer service skills Problem solving and trouble shooting skills Strong documentation abilities Effective time management and organization Strong multi-tasking and prioritization Excellent verbal and written communication skills Ability to work within and meet set deadlines Strong base knowledge of industry standard business applications Willingness to commit to an ongoing system of education and cross-training What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development Internal promotion and growth opportunities Free parking Staff events Great referral bonus Staff discounts with GM, Dell, and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.
    $33k-50k yearly est. 5d ago
  • IT Help Desk (On-Site)

    Third Coast Bank 4.1company rating

    Information technology technician job in Plano, TX

    Job Description IT Help Desk Department: IT Manager: IT Manager This position will provide first level contact and provide resolutions to Bank IT issues. This position will manage multiple calls with help-desk software and resolve/assign tickets. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fully support, configure, maintain and upgrade Bank's networks and in house servers Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Configured and set up workstations and laptops in accordance with the Banks policy Maintained Active Directory, create and delete user accounts, and assigned different rights to users and groups within Bank operating systems Create the Active Directory structure and mapped connections to printers and other peripheral devices Create static IP addresses to specific computers and maintained records of all machines going to different users Assist with assigning IP Addresses and re-imaging PCs, Laptops, and all other types of equipment Monitor servers and Bank systems. Provide support to Branch and mobile device users Analyze and provided troubleshooting on software and hardware issues Resolve issues pertaining to computer workstation and network configuration. Respond to a variety of queries pertinent to software, hardware, email configurations, computer-related questions, etc. Install operating systems, software, antiviruses and patches. Provide on-site support in Branch locations during startup/shut down to Bank standard operating systems and procedures, expediting issue resolution to ensure successful project outcomes Conduct troubleshooting for installation of hardware/software, desktops, docking stations, laptops, VPN configuration, and NIC cards to enhance network connectivity and minimize down time. Collaborate with Bank vendors/developers to plan and implement software releases, effectively communicating changes and providing expanded internal and external customer support Analyzed data while listening and speaking directly to vendors, employees, clients, and customers to construct written recommendations and resolutions. Compose and maintain technical documentation to expand knowledge base and provide resources for product support across all platforms. Document and maintained I.T. processes and enforce network policies and procedures Specify system requirements and design solutions Research and make recommendations on server system administration Supervisory Responsibility This position has no supervisory responsibilities. Position Type: This position is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm. Travel: Travel is expected for this position. Work Environment: This job operates in a professional office environment. This position uses office equipment such as computers, phones, copy and fax machines, calculators, filing cabinets and printers. Physical Demands: This position will be responsible for writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching. Mental Demands: The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions. Education and Experience: BS degree in Information Technology, Computer Science or equivalent Proven working experience in providing help desk support Working knowledge of help desk software, databases and remote control Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation
    $34k-65k yearly est. 9d ago
  • Summer 2026 Intern - Information Technology

    Keurig Dr Pepper 4.5company rating

    Information technology technician job in Frisco, TX

    Job Overview:Summer 2026 Intern - Information Technology - Frisco, TX Shape the future of technology at Keurig Dr Pepper (KDP) as a Summer 2026 IT Intern. This program is designed to give you hands-on experience with real business challenges while sharpening your technical skills and expanding your professional network. You'll have the opportunity to contribute in areas such as Data & Analytics, Automation & AI, Supply Chain Technology, Corporate IT Functions, or Program Management (PMO) - gaining a front-row seat to how IT powers a Fortune 500 company. This isn't just an internship, it's a chance to drive innovation, create business value, and grow as a future technology leader. Shift/Schedule:The KDP 2026 Summer Intern Program will run from June 1 - August 7, 2026 Full-time; 40 hours per week Monday-Friday8:00am until 5:00pmHybrid (Frisco, TX) As an Intern you will:Deliver impactful IT solutions that improve efficiency and enable smarter business decisions. Analyze data, build reports, and identify insights that help drive company-wide strategies. Collaborate with cross-functional teams on projects that shape how we work and serve customers. Explore emerging technologies such as automation, AI, and advanced analytics to propose new ideas. Gain exposure to KDP's Product Operating Model and agile ways of working while contributing to sprint planning, scrums, and reviews. Own a project from start to finish and present your recommendations directly to KDP leadership. Elements of the KDP Intern Program include:Engaging and partnering on innovative projects to gain experience in a challenging, cross functional team environment Participate in meet & greets and lunch & learns with KDP executives and other organization leaders Receive professional development training such as networking, professional skills development and presenting Be paired with a mentor to enhance your knowledge of other parts of the business and build your network Complete a project from start to finish and present it and your takeaways to your team, department vice president and other KDP stakeholders Total Rewards:$31/hour Paid bi-weekly$2,500 Sign-on Bonus, paid within first 30 days of employment Requirements:Currently enrolled in a Bachelor's program in Information Technology, Computer Science, Data Analytics, Software Engineering, Supply Chain Management, Business Information Systems, or a related field. Available to work full-time for the duration of the program. Strong problem-solving, communication, and organizational skills. Proficiency in Microsoft Excel and PowerPoint; exposure to data visualization, programming, or ERP systems is preferred. A curious, self-driven mindset with passion for using technology to solve business problems. Please note: This position is limited to persons with permanent right to work in the United States. We incorporate HireVue, an automated interview tool, into our campus recruitment process. Please visit this link to learn more about HireVue and how to prepare. *We recommend checking with your campus career center for additional preparation resources such as InterviewStream, Big Interview and more. Company Overview:Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us? We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. A. I. Disclosure: KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp. com.
    $31 hourly Auto-Apply 10d ago
  • Information Release Tech I

    Cook Children's Medical Center 4.4company rating

    Information technology technician job in Fort Worth, TX

    Department: HIM Records Release Shift: First Shift (United States of America) Standard Weekly Hours: 40 The Information Release Tech I is responsible for processing requests for release of protected health information as defined by State and Federal laws. Responsible for maintaining up-to-date knowledge and carrying out all tasks in accordance with Medical Center/System and Department Policies and Procedures pertaining to disclosure of medical records. Fosters respect for patient privacy by maintaining confidentiality of all phases and release of all protected health information. Promotes positive customer relations through prompt and courteous service. Education & Experience: High School diploma required. Minimum of one year experience in a release of information setting in a hospital Health Information Management department or large outpatient clinic operation required. Requires in-depth knowledge and understanding of complex health record concepts, healthcare record privacy, release regulations and subpoena requirements. Required to have a valid Texas Driver's license in good standing. Dependable with excellent attendance. Excellent interpersonal skills to include positive communication, organizational and efficient, troubleshooting, problem-solving skills and thoroughly team oriented. Ability to maintain confidentiality. Goal-oriented and energetic. Must be able to work well independently in fast paced environment. Must demonstrate efficiency with the Electronic Medical Record (EMR) and Electronic Document Management Systems. Epic experience is preferred. Strong attention to detail is required. About Us: Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs. Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.
    $52k-100k yearly est. Auto-Apply 58d ago
  • Information Technology

    Vp 3.9company rating

    Information technology technician job in Dallas, TX

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $41k-77k yearly est. Auto-Apply 60d+ ago

Learn more about information technology technician jobs

How much does an information technology technician earn in Colleyville, TX?

The average information technology technician in Colleyville, TX earns between $27,000 and $80,000 annually. This compares to the national average information technology technician range of $28,000 to $83,000.

Average information technology technician salary in Colleyville, TX

$46,000

What are the biggest employers of Information Technology Technicians in Colleyville, TX?

The biggest employers of Information Technology Technicians in Colleyville, TX are:
  1. Workforce Solutions
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