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Information Technology Professional (IT Support) (Madison)
Us Navy 4.0
Information technology technician job in Madison, WI
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.
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What to Expect
Information Systems Technician
More Information
Responsibilities
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:
INFORMATION SYSTEMS TECHNICIAN (IT)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Ensuring the proper security and handling of communications materials, systems and equipment
Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Performing diagnostics and data recovery operations, and maintain logs
Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
Operating and maintaining testing and auxiliary equipment
Ensuring the proper security and handling of communications materials, systems and equipment
Work Environment
As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:
Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.
After A School, Information Systems Technician Submarines (ITS) will also attend submarine training:
Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).
After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.
Advanced Training
Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.
Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.
IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.
ITS applicants must be willing to serve aboard submarines.
General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
Compare Navy Careers
See how a career as an Information Systems Technician compares to other Navy jobs.
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$61k-83k yearly est. 1d ago
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Technical Support Specialist (Electronics)
Kuhn Group 4.3
Information technology technician job in Brodhead, WI
The Technical Support Specialist serves as the expert in electronics applications in KUHN products and is responsible for assisting the aftermarket group in resolving internal and external customer inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the technical expert for all after sale service issues involving electronic components for all KNA product lines. Assist dealers to troubleshoot and repair scale and monitor components.
Diagnose and repair electronic scale and monitor components. Maintain appropriate inventory levels of electronic repair parts.
Review and process all warranty claims involving electronic components (i.e.: scales, weigh bars, virtual terminals, etc.). Maintain warranty records (complaints, service calls, and claims) and distribute related reports to applicable departments.
Assist in the investigation of warranty claims by conducting failure analysis of returned components.
Maintain good knowledge of the service and maintenance requirements and field issues of competitors' products similar to electronics in KNA product lines.
Education and/or Experience
An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred.
The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, and hydraulics.
Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is preferred.
$32k-42k yearly est. 5d ago
IT Service Desk Technician
Ultratec, Inc. 4.3
Information technology technician job in Madison, WI
Ultratec, Inc., located on the west side of Madison, is the worldwide leader in developing new technologies for the deaf and hard of hearing population. Today, our equipment is recognized as the standard for excellence in text telecommunications. Ultratec, Inc. is actively seeking an IT Service Desk Technician I to join our team.
This full-time position offers an on-site, Monday-Friday schedule between the hours of 7:00 AM - 6:00 PM, a competitive starting wage, a full benefits package, and a casual work environment. Absent undue hardship, Ultratec will make reasonable accommodations for religious beliefs and individuals with disabilities.
Ultratec's most recent endeavor, the Captioned Telephone (CapTel), continues to demonstrate how we have revolutionized the industry with cutting edge products that transform the lives of individuals around the world.
Job Summary: The IT Service Desk Technician I provides front-line technical support and basic troubleshooting for Ultratec's end users and systems. This role focuses on initial triage, resolving common workstation and access-related issues, and ensuring accurate documentation and timely escalation when needed. This position plays a key role in delivering reliable, customer-focused IT support while following established procedures and service standards.
Essential Functions: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serve as first point of contact for IT support requests via phone, ticketing system, and desk-side support.
Perform initial troubleshooting for common technical issues, including:
Password resets and account access issues.
Login, MFA, and Microsoft 365-related issues.
Basic Windows OS startup, connectivity, and user profile issues.
Accurately document, track, and update tickets in the help desk system.
Perform basic hardware and software installation, maintenance, and break/fix support for desktops, laptops, and peripherals.
Follow established process and procedures for issue resolution and escalation.
Escalate unresolved or complex issues to IT Service Desk Technician II or other IT resources as appropriate.
Maintain clear, professional communication with end users regarding issue status and resolution.
Assist with documentation, knowledge base articles, and standard work instructions.
Travel between company locations (less than two miles apart) as needed to provide on-site support and transport equipment.
Supervisory Responsibilities: No direct reports.
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Requirements: The requirements listed below are representative of the knowledge, skills and/or abilities required.
Required Technical Skills & Experience:
Technical or Information Systems degree completed or in progress, relevant certifications, or equivalent practical experience.
0-2 years of experience in an IT support or help desk environment preferred.
Working knowledge of Microsoft Windows workstation environments.
Familiarity with Microsoft 365 applications and basic account administration concepts.
Basic understanding of LAN/WAN connectivity and workstation networking.
Ability to research solutions and follow documented troubleshooting steps.
Required Soft Skills:
Strong customer service orientation with the ability to interact professionally and patiently with users.
Effective verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to handle confidential information appropriately.
Willingness to learn and grow technical skills.
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit, hear and talk; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. Specific vision abilities required by the job include close vision, depth perception and the ability to adjust focus. Ability to lift and/or carry 15-30 lbs. and move equipment as needed.
Work Environment:
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
General Sign-Off: The employee is expected to adhere to all company policies and to act as a role model in the adherence of company policies.
All qualified applicants will receive considerations for employment without regard to sex, race, color, national origin or ancestry, age, disability, marital/veteran/student status, physical appearance, sexual orientation, political beliefs, religion, genetic information, gender identity, a less than honorable discharge from the military, etc., and any other status protected by federal, state, or local law and regulations.
$32k-41k yearly est. 1d ago
Technology Support Specialist
Edgewood College 4.1
Information technology technician job in Madison, WI
Home / Employment / Technology Support Specialist DESCRIPTION OF JOB: The Technology Support Specialist provides high-quality and timely technical support for end user computer systems, software, instructional technology and related peripheral equipment in use at Edgewood University Use 'Best Practice" methods as defined by internal knowledge base articles, university policies, and industry standards in pursuit of the support of our academic technology environment.
Responsibilities:
* Customer service skills, to include face-to-face, audio and text communications.
* Support and maintain desktop computing, instructional technology equipment and related hardware and software on Edgewood University campus(s).
* Technical support for multi-media, Special Event related activities as required by the InformationTechnology Services Office.
* Basic technical support for telephone and swipe card security equipment.
* Must be able to work evenings and weekends on as needed basis as required by Special Event technology support assigned by the Service Desk Manager.
* Assist in set up and implementation of new technology on campus.
* Aid in the training of Faculty and Staff concerning hardware and software available.
* Provide Faculty and Staff with technical support to resolve questions and problems.
* Work with leadership in the documentation of procedures.
* Comply with software licensing practices for all areas of the university.
* Help coordinate office staff and work-study Students in support of our computer help desk and computer labs and classrooms as requested by the Supervisors of the Office.
* Must be able to work non-standard hours on a regularly scheduled basis as set forth by the area Supervisor.
* Provide orientation for students or staff when requested by Supervisor.
* Assist the senior office staff and its management as requested.
ADDITIONAL JOB FUNCTIONS (training provided)
* Knowledge and operation of service desk software and procedures.
* Knowledge and operation of check-out module and procedures.
* Knowledge and operation of AV production technology and procedures.
* Ability to monitor, train, and assist work-study students in the overall requirements of Technology Assistance Center operation.
* Complete competence in all other duties required as first contact:
* Ability to efficiently diagnose and troubleshoot issues involving but not limited to:
* Office technology, including desktop computers and peripherals.
* Printer and copier usage and problems.
* Desktop software usage and problems.
* Level 1 infrastructure connectivity.
* Heartland 1Card technology limited to swipes and cards.
* Competency in PC software and hardware installation, including peripherals.
* Familiarity with campus technology and requirements.
* Basic knowledge of network file sharing and software architecture.
* Basic knowledge of TCP-IP switch and server architecture on campus.
JOB QUALIFICATIONS
Necessary Education or Work Experience:
* Two-year degree in InformationTechnology Systems or related professional experience.
* Must be able to work independently with minimum supervision with the ability to coordinate with individuals from other departments to accomplish required tasks and objectives.
Required Knowledge and Skills:
* Overall Proficient skill-level in Microsoft Office, which includes: Word, Excel, Power Point, Outlook, and basic computer concepts.
* Willingness and ability to learn new software
* Multicultural Competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways.
* Good learning, creative and conceptual skills in order to assist users in supporting "Best Practice" use of technology.
* Pleasant personality and ability to relate to many types of people.
* Ability to learn independently and grow in a dynamically changing environment.
* Familiarity with current core technologies in use at Edgewood University:
* Microsoft Office applications.
* Microsoft Windows desktop operating system.
* Adobe family of graphics and multi-media software.
* MacOS operating systems.
* Network printing technologies
* General IP networking technologies.
* General computer hardware technologies.
* General analog and digital audio and video multi-media technologies.
* General telephone equipment & technologies.
*
Other Qualifications:
Edgewood University, a Catholic college sponsored by the Dominican Sisters of Sinsinawa, is an Equal Opportunity Employer, committed to academic excellence through diversity in its faculty, staff, and students. Candidates must demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply. The selected candidate must actively support the mission of the College by working with faculty, staff and students to share in our core values - truth, compassion, justice, partnership, and community.
Must be authorized to work lawfully in the United States without Employer Sponsorship.
First consideration will be given to application materials received by January 30, 2026.
How to Apply
Send one PDF document which includes cover letter, resume, and references with a subject line that includes the position code TESS:
Edgewood University
Human Resources - TESS
1000 Edgewood College Drive
Madison, WI 53711
E-mail: ***************************
Equal Opportunity Employer
$47k-54k yearly est. Easy Apply 14d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Information technology technician job in Madison, WI
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in InformationTechnology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in informationtechnology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$87k-115k yearly 47d ago
Help Desk Technician
Arrowhead Pharmaceuticals 4.6
Information technology technician job in Verona, WI
Arrowhead Pharmaceuticals, Inc. (Nasdaq: ARWR) is a clinical stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing.
Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.
Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need.
The Position
We're looking for a detail-oriented Help Desk Technician to provide front line support for our users across a hybrid Windows Active Directory and Microsoft Entra ID environment. You'll resolve incidents, fulfill service requests, and assist with endpoint configuration and compliance using Microsoft Intune. The ideal candidate is customer focused, calm under pressure, and comfortable troubleshooting across Windows, Microsoft 365, and basic networking.
Responsibilities
Provide Tier 1-2 support via phone, chat, email, and remote tools; document all work in the ticketing system and meet SLAs.
Troubleshoot Windows 11 issues (login, profiles, performance, application errors, updates).
Support Microsoft 365 Office suite and basic Exchange Online tasks (mailbox access, distribution lists, shared mailboxes).
Assist with account lifecycle in Windows Active Directory (user creation, group membership) and Microsoft Entra ID (cloud accounts, app assignments).
Enroll and manage devices using Intune (Windows, iOS/iPadOS, Android): configuration profiles, compliance policies, and feature updates.
Assist with OS image creation and deployment, application packaging and installation (Win32/MSIX), and troubleshoot install/update failures.
Diagnose and resolve issues with laptops/desktops, docking stations, monitors, webcams, headsets, printers/MFDs.
Coordinate warranty/repair, RMA, and hardware inventory updates.
Basic troubleshooting of network connectivity (DNS, DHCP, Wi Fi) and remote access clients.
Create/update knowledge base articles, quick start guides, and runbooks.
Identify recurring issues, propose fixes, and escalate appropriately.
Requirements:
Technical degree in an informationtechnology related field
1 years in a help desk or desktop support role in a Windows enterprise environment.
Hands on experience with Active Directory and Microsoft Entra ID for identity and access tasks.
Practical knowledge of Microsoft Intune for device enrollment, policy management, app deployment, and compliance.
Proficiency with Windows 11, Microsoft 365 apps, and common endpoint drivers/peripherals.
Familiarity with PowerShell for routine administrative tasks (e.g., querying AD users/groups, basic Intune/Graph scripts).
Solid grasp of TCP/IP fundamentals, DNS, DHCP, and Wi Fi troubleshooting.
Strong communication skills; ability to explain technical topics to non-technical users.
Preferred:
Bachelor's degree in Computer Science or a related field
CompTIA A+, Network+, or Microsoft Certified: MD 102 (Endpoint Administrator)
Scripting beyond fundamentals (PowerShell modules like Az, MSGraph, Intune).
Exposure to Exchange Online, Teams telephony, Bitlocker and OneDrive sync conflict resolution.
Knowledge of Entra ID Connect / Cloud Sync concepts and hybrid identity basics.
Familiarity with MacOS basics and mobile device management (iOS/Android) within Intune.
#LI-ONSITE
Wisconsin pay range $55,000-$67,000 USD
Arrowhead provides competitive salaries and an excellent benefit package.
All applicants must have authorization to work in the US for a company.
California Applicant Privacy Policy
$55k-67k yearly Auto-Apply 13d ago
Help Desk Technician
Integrated Resources 4.5
Information technology technician job in Madison, WI
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: InformationTechnology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
Job Description
Position: Help Desk Technician
Location: Madison, WI
Duration: 4 months
Responsibilities:
· Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and software related.
· Provides technical assistance over the phone for all supported locations addressing both emergency and routine issues.
· Responds to inquiries regarding systems procedures, status and downtime.
· Assists with Security access requests.
· Respond to employee phone, mail, email, fax, visits etc.
· Troubleshoot problem issues or receive IT requests.
· Enter issues into call tracking system.
· Resolve or assign requests to the appropriate support group(s).
· Follow-up on outstanding issues and requests.
· Perform quality assurance call backs as needed.
· Assist with creation of IDs including LAN, email, CURE, Web-applications, MPD, etc.
· Maintain the process of routing security requests to the appropriate security groups.
· Develop a functional understanding of key applications including Amisys, AMSW, CURE, Quest, IP, Maplinx, MPD, SQL Referral, and Caretrac.
· Assist with operational and management duties i.e. scheduling, mentoring and training. Assist with documentation development as needed and other duties as assigned.
·
Qualifications
Requirements/Certifications:
Candidate must be proficient with use of Windows XP, Vista and MS Office products. General Knowledge of PC and Laptop support, VPN, remote support tools, Wireless configurations, Internet Explorer and Firefox.
· Further technical study including but not limited to Information Systems degree course work and job-related certifications, MCSE and A+ certifications are a plus but not required for this position. Perform limited administration or configuration of key applications.
· 2+ years in a comparable technical role.
· High School (Required) GED (Required)
· Project: Integrating 520 users on Surface Pro (tablets that can be used as laptops).
Additional Information
Kind Regards
Sumit Agarwal
732-902-2125
$46k-69k yearly est. 60d+ ago
Computer Field Technician
Bc Tech Pro 4.2
Information technology technician job in Madison, WI
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-36k yearly est. 2d ago
On-Call IT Field Technician -Madison, WI- Hiring NOW
Geeks On Site 3.1
Information technology technician job in Madison, WI
On-Call IT Field Technician - PC, Mac, Printer & Scanner Support
đź’Ľ Job Type: Independent Contractor (1099) đź’° Pay: $35/hour (on-site) đź—“ Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
âś… What to Expect After You Apply
📞 Intro Call - A recruiter will contact you for a quick chat
📝 Onboarding - Complete paperwork and tax forms electronically
🔍 Background Check - Mandatory before activation
đź“… Set Your Availability - You enter your availability in our tech portal
📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
$35 hourly Auto-Apply 60d+ ago
Help Desk I
Technoviz LLC
Information technology technician job in Madison, WI
Job DescriptionTop Skills & Years of Experience : ( 6 months experience )
Customer Service,
Basic IT Troubleshooting,
Call center experience
Other required skills:
Previous IT call center experience
Must be WI residents or willing to relocate to WI at the candidate's expense prior to start date. This position is 100% ONSITE.
$35k-60k yearly est. 16d ago
Help Desk - Madison, WI
CapB Infotek
Information technology technician job in Madison, WI
The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD internet based applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff. The external applications include various programs for the Divisions of Unemployment Insurance and Employment Training. The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call. The 1st and 2nd Tier support includes advanced troubleshooting (hardware, software, and network), problem documentation, customer assistance, and problem escalation. The contractor service would be responsible for computer build activities including building computer devices, installing software, performing asset management activities, and improving the overall service delivery process for agency customers. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings. The external IAM support for public citizens is part of the core service the state provides in administering the Unemployment Insurance and Job Training programs to Wisconsin citizens because use of the online application is mandatory for many programs.
The support services include:
1) supporting and managing computer devices (laptops and desktops)
2) handling and fulfilling software service request from customers
3) Leveraging security tools and Identity and Account Management Tools for managing public user accounts, and 4) Cherwell Management, Cares Centurion Management Systems, LANDesk, and SecureDoc.
The software includes, but is not limited to: Windows 7, Windows 10, Microsoft Office 365, Office 2010, Office 2016, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools.
$35k-60k yearly est. 60d+ ago
IT Asset Processing Technician
Simplymacs
Information technology technician job in South Beloit, IL
Job DescriptionBenefits:
401(k) matching
Employee discounts
Paid time off
We're looking for a meticulous and organized IT Asset Processing Technician to manage the full lifecycle of incoming electronic assets. This role is critical for ensuring our inventory is accurately cataloged, securely sanitized, tested for functionality, and prepared for redeployment or resale. The ideal candidate will have strong attention to detail, a foundational understanding of computer hardware and software, and proficiency with data entry systems.
Key Responsibilities
Receiving and Sorting:
Receive, unpack, and log incoming shipments of various electronic devices, including computers, laptops, mobile devices, and peripherals.
Sort and stage assets based on established criteria (e.g., asset type, model, condition, or customer).
Inventory Management & Data Entry:
Accurately categorize each electronic asset (e.g., Desktop, Laptop, Tablet, Cell Phone) based on make, model, and specifications.
Perform timely and accurate data entry of all asset information, including serial numbers and specifications, into the company's Enterprise Resource Planning (ERP) system.
Data Security and Sanitization:
Execute secure data sanitization and wiping procedures to ensure all previous user data is irretrievably erased.
Verify the completion and success of all data wiping processes and document the results for compliance.
Testing and Refurbishment:
Perform functional hardware testing on assets (e.g., power-on self-test, hard drive/SSD health checks, memory testing) to determine operational status.
Troubleshoot and identify non-functioning components.
Reimage or install standard operating systems and software images on devices to prepare them for deployment.
Cleaning and Quality Control:
Thoroughly clean and cosmetically refurbish assets to an acceptable standard.
Perform final quality checks to ensure the asset is fully functional, properly sanitized, and accurately logged before being moved to finished goods inventory.
Qualifications
Required
High school diploma or equivalent.
Proven experience in a warehouse, IT services, or asset management environment.
Basic knowledge of PC hardware components (CPU, RAM, HDD/SSD, etc.) and operating systems (Windows, mac OS).
Experience with or ability to quickly learn ERP or inventory management systems.
Strong commitment to data security and confidentiality protocols.
Preferred
Prior experience with data wiping software and/or hard drive diagnostic tools.
Familiarity with proper handling and disposal of e-waste.
Skills and Abilities
Exceptional attention to detail and organizational skills.
Ability to work independently and manage time effectively to process high volumes of assets.
Proficiency in using standard office software (e.g., Microsoft Excel).
Ability to lift and move equipment up to 40 lbs.
Excellent written and verbal communication skills.
$35k-66k yearly est. 8d ago
Clarity Technology Group - IT Support Specialist (L1 - MSP)
Peoplesharp
Information technology technician job in Madison, WI
Job Description
Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others?
Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team, is searching for a new IT Support Specialist. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We also offer comprehensive benefits to promote health and wellness among our staff. This is primarily an in-office position in Madison, WI.
We'll Provide:
A collaborative work environment with the ability to learn about many different industries
Salary of $45,000-65,000
Room for professional growth
Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage
What You'll Do:
Provide support to end users via remote support sessions and on-site
Provide support for Microsoft technologies including Windows and Office 365•
Configure, and deploy new laptop and desktop systems
Document incidents and follow resolution procedures
Provide exceptional customer service at all times
Skills You'll Need:
1-2 years of previous technical support experience
Experience with building desktops and troubleshooting hardware issues
Enjoy working as part of a collaborative team and in a fast-paced environment
Analytical thinking, problem solving, and the ability to learn quickly
Ability to work a light, rotating on-call schedule
Technical curiosity!
Associate's or Bachelor's degree in an InformationTechnology related field is preferred
Experience with Active Directory and Group Policy a plus
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here: ********************************************************************
$45k-65k yearly 22d ago
Help Desk Support
Staffing Folks
Information technology technician job in Madison, WI
Project Description: Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues..
Job Knowledge, Skills & Abilities
Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations.
Ability to manage and work on multiple priorities or projects.
Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents.
Ability to effectively multitask and prioritize workload.
Effective oral and written communication skills.
Top Skills & Years of Experience:
Excellent customer service skills
At least 2 years of support experience with Windows 10, and Microsoft Office 2019
At least 2 years' experience with Network and Printer troubleshooting
Must be proficient is typing skills and be able to multi-task.
Nice to have skills:
Prior Help Desk experience in a call center environment
Previous experience using Incident and Knowledge base systems
Desirable to have 2 years support experience with iOS devices
Package Details
$35k-60k yearly est. 60d+ ago
On-Site Support Technician
Nexus Technologies LLC 3.9
Information technology technician job in Wisconsin Dells, WI
Working hours: Monday - Friday 8:00 am - 5:00 pm
Weekend hours needed in the event any any emergencies (limited)
Dress Code: Business casual
Location requirements: This position requires working 100% onsite at one of our client sites in Wisconsin Dells, WI (53965)
Why this job is exciting
Do you want to leverage your technical expertise? This on-site Support Technician roles does just that in a dynamic hospitality technology environment where you'll directly impact client success through innovative problem-solving. You'll work with cutting-edge systems-from Microsoft Azure and Office 365 to VMware and Cisco networks-while developing specialized knowledge in hospitality applications and PCI compliance that will enhance your professional growth. This role offers the perfect blend of technical challenges and client relationship management, allowing you to see the direct impact of your work while building valuable industry-specific expertise that sets you apart in the IT field.
Who you are
You are a proactive and detail-oriented IT professional who excels at understanding client technology needs and delivering effective solutions. You communicate clearly and build strong relationships, ensuring the smooth operation, security, and integrity of complex IT systems in a fast-paced hospitality environment. Your expertise spans Microsoft products, networking, virtualization, and compliance, enabling you to support and enhance critical business operations with exceptional customer service.
You know how to:
Communicate regularly with our clients and their teams to understand their technology needs and concerns.
Analyze information, identify current and potential problems, and propose solutions.
Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.
Effectively act as liaison between hotel customers and our teams.
Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
Support active directory (creating and modifying GPO's and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
Identify and correct all LAN and WAN issues.
Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.
You have skills in the following technologies:
Knowledge of computers, servers, and networks
Knowledge of the following software and hardware:
Microsoft Products (Windows Server 2012 - 2019, Windows 10, Azure, SharePoint, Office 365, Etc...)
VMWare
Cisco, Meraki, HP, and Lenovo (servers, switches, WAP's, workstations, security appliances, etc.)
Knowledge of the following list below preferred for the candidate:
Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
PCI (Payment Card Industry) Compliance.
Advanced understanding of DHCP, DNS, and IP protocols.
Pay and Benefits
This is a full-time position located in the United States and performed ONSITE.
Estimated Starting Salary/Wage Range: $26.00 to $31.00 hourly, less applicable withholdings and deductions, paid are paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company's discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)
In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:
Four weeks of annual accrued PTO
Seven paid national holidays
Medical, dental, vision options
Company-paid life insurance, short and long-term disability
Voluntary benefits such as critical illness and accident
Voluntary Legal Shield and identity theft protection
Discretionary annual 401k match plan
Generous employee referral bonus plan
Employee Assistance Program
Access to over 90,000+ courses in ADP My Learning
StandOut employee engagement tools
Eligible to apply for a Pluralsight license
Eligible to apply for NexusTek Technical Academy or Leadership Academy
We're happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
Interview Process
Application Stage - Thanks for showing interest!
Submit your application
Complete the Culture Index survey: ***************************************************
NOTE: Completing the Culture Index survey is an application requirement. Final candidates who have not completed the survey will not be considered for final selection.
Screening Stage - Let's get to know each other!
Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
20-minute recruiter screening to introduce you to NexusTek, discuss your qualifications, and answer questions
Interview Stage - We'll dive into your experience more in depth
1- hour interview with the Hiring Manager
Additional interviews may be added dependent on availability.
References: 3 professional references with at least one being someone who directly managed you
You are welcome to request additional conversations with team members you didn't get to meet during the process
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
NexusTek participates in E-Verify for all US Employees
Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.
All communications with NexusTek professionals will only be sent from **************** or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: ****************************************** or ************************************************************************************************************************ Id=19000101_000001&type=MP&lang=en_US
#LI-SH1
$26-31 hourly Auto-Apply 7d ago
Network Field Technician / Broadband Installer
Hoyos Consulting
Information technology technician job in Madison, WI
Hoyos Consulting LLC is searching for a Network Field Technician to join our team, as we grow our network and consulting practice across Wisconsin and the Midwest. This position would be responsible for installation of new fiber and wireless services for our ISP network, as well as in a network support role to support our existing footprint and customers. This position would also work on our rural residential Four Lakes Broadband network and new customer installations using fixed wireless or fiber technologies. Attention to details is key, and this role requires dedication to our customers, and to the quality of the product. The right person here would be able to jump in and hit the ground running as a key member of our team, and helping grow our practice. This position is the “boots on the ground” who installs our services and works with our customers on a daily basis.
RESPONSIBILITIES:
Test and turn-up of new business and residential ISP customers (Cat5E/6 cabling, configuration of network/wireless equipment)
Perform wireless and/or fiber site surveys for potential new customers
Plan/implement customer driven projects (wireless deployments, fiber construction)
Assist with troubleshooting of customer issues
Maintain and monitor Hoyos Consulting and Four Lakes Broadband network, and improve where possible
Participate in a 24x7 on-call rotation
QUALIFICATION:
1-2+ years experience with cabling (Cat5E, fiber, etc) in residential/commercial environments
Basic wireless and RF theory and knowledge
Self-motivated, self-starter, can accept and embrace change, able to learn on the fly and independently
Ability to work under tight deadlines and changing priorities
Basic power and hand tool operation
Comfortable working at heights on a roof or tall structures (grain legs, small towers, etc)
Must be able to lift up to 75 pounds and climb ladders up to 40ft
Strong attention to details and documentation
Comfortable in front of a customer
NICE TO HAVE, BONUS PERKS:
Experience working in a service provider or ISP network
Experience with optical network equipment, splicing, and fiber troubleshooting
Tower climbing certification
Juniper (JunOS, MX/ACX specific) and Cisco (IOS) experience
ABOUT HOYOS CONSULTING:
Hoyos Consulting is a boutique internet service provider and consultancy, providing internet services, colocation, managed services and expert level network consulting. Our ISP network spans Madison, Milwaukee, Chicago, Minneapolis, Seattle and Portland, with a mix of fiber and fixed wireless, and is quickly growing as a multiple year Inc5000 award winner. Our expertise is networks, and we strive to provide the best rounded solutions to our clients. Our Four Lakes Broadband network is providing residential fixed wireless and fiber services to residents in Dane and Rock counties in Wisconsin.
BENEFITS:
Medical, dental and vision insurance package
Generous paid time off/sick time
401k Retirement plan + company match/profit sharing
Relaxed/casual work environment
Cell Phone reimbursement
Free Costco membership
Free data center rack space/colocation
Free/Paid Training
$43k-61k yearly est. 60d+ ago
Desktop Support ENG II
Healthcare Outcomes Performance Company 4.2
Information technology technician job in Madison, WI
ESSENTIAL FUNCTIONS
Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
Install, maintain, and troubleshoot all business applications effectively.
Architect desktop application
Architect wireless and network solutions
Create printer mappings for clinical systems.
Escalate errors to hardware and software manufacturers as necessary.
Manage user errors and requests through the IT/Facilities help desk ticketing system.
Document daily tasks and create user documentation as needed.
Track company assets through inventory database timely and accurately.
Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
Maintain a high level of customer satisfaction.
Maintain confidentiality.
EDUCATION
High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
Must have at least intermediate skills with Microsoft Office Professional Suite.
Healthcare IT Experience is preferred.
KNOWLEDGE
Knowledge of Microsoft Office software.
Knowledge of how to operate and troubleshoot computer equipment.
Knowledge of Telephony systems programming, documentation, and process creation.
Knowledge of asset and time management skills to assist the department.
SKILLS
Skill in organizing tasks/work orders.
Skill in using customer service skills in dealing with frustrated users.
Skill in problem-solving.
Skill in maintaining a safe operating environment.
ABILITIES
Ability to troubleshoot common desktop and user problems and develop resolution strategies.
Ability to communicate effectively and in user-friendly terms verbally and in writing.
Ability to be a team player with effective interpersonal skills.
Ability to solve problems and work independently.
ENVIRONMENTAL WORKING CONDITIONS
Normal office environment.
Some travel within the community.
Must reside in the Madison, WI, metropolitan area
100% on-site location
PHYSICAL/MENTAL DEMANDS
Requires sitting and standing associated with a normal office environment.
Some bending and stretching are required.
Manual dexterity using a calculator and computer keyboard
ORGANIZATIONAL REQUIREMENTS
HOPCo Mission, Vision, and Values must be read and signed.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
$34k-49k yearly est. 60d+ ago
IT Support Specialist
Cardinal Heating & Air Conditioning Inc.
Information technology technician job in Sun Prairie, WI
Job Description
When our technology works, our technicians can focus on what matters most-our customers. We're hiring an IT Support Specialist to be the go-to problem solver who keeps our systems reliable, secure, and user-friendly across our residential service & install teams.
RESPONSIBILITIES
Provide first-level technical support to end-users via walk-up, phone, email, or ticketing system
Troubleshoot and resolve issues related to hardware, software, operating systems, and network connectivity
Configure and maintain mobile devices, including iPhones and iPads
Perform new user account setup, including provisioning access to systems, email, and required applications
Support employee onboarding and offboarding by preparing and recovering IT equipment and access
Manage and maintain ServiceTitan and be able to troubleshoot as needed
Document support activities, solutions, and procedures
Escalate unresolved or complex issues to appropriate technical teams or vendors
Monitor system performance and report potential issues proactively
Provide basic training and guidance to users on IT tools, security practices, and software usage
Participate in IT-related projects and initiatives as assigned
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned
Requirements
Microsoft 365/Copilot administration experience required
3+ years of experience in the related field
Strong technical problem-solving and communication skills
Ability to simplify complex issues into easily digestible bullet points
BENEFITS
Medical Insurance:
Health: 50% of the premium is covered by Cardinal
Dental: 50% of the premium is covered by Cardinal
Life insurance: $10,000 is covered by Cardinal
401K with a 4% Company Match
Uniform allowance
Paid Continuing Education
Paid Holidays & PTO
Phone reimbursement
New technology, including iPad & access to integrated software
OUR CORE VALUES
Teamwork: Support the growth & development of team members to achieve personal & professional success
Forward Thinking: Continuously educating ourselves to exceed the industry standard
Customer First: Going the extra mile to exceed expectations
Do What's Right: Uphold the highest standards of honesty & integrity
Committed to Excellence: Focused on results & value high performance
Cardinal Heating & Air Conditioning is looking for YOU! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at ********************
Cardinal Heating & Air Conditioning, Inc. is an equal-opportunity employer.
$35k-60k yearly est. 9d ago
IT Operations Technician
Epic 4.5
Information technology technician job in Verona, WI
Information technology technician job in Monticello, WI
Job DescriptionDescription:
Ready to launch your IT career? Join us as an IT Helpdesk Technician and jumpstart your journey with hands-on experience and valuable training.
We have openings for an IT Helpdesk Technician to join our team. As an IT Helpdesk Technician, you will be the first point of contact for our employees experiencing IT issues. You will provide level 1 troubleshooting support, ensuring efficient operation of our IT infrastructure and delivering exceptional customer service.
Freshpack is a custom cheese packaging company that develops and innovates cheese products and packaging. Our products can be found in all 50 states and in most major retailers. Over the past 25 years, our team has grown from 15 to 240+ employees. It is an exciting time to join our team, as we are poised for substantial growth over the next 3-5 years.
Duties/Responsibilities
Provide level 1 troubleshooting for IT-related issues across various platforms.
Monitor and maintain printers as needed, ensuring minimal downtime.
Manage domain accounts, including onboarding new users and offboarding departing employees.
Perform routine system maintenance on our fleet of tablets and PCs to ensure optimal performance.
Facilitate improvements to our business systems and processes through the use of no and low code workflow tools.
Collaborate with the IT team to resolve complex issues and contribute to IT projects.
Requirements:
Qualifications:
Bilingual (English/Spanish) preferred
Previous experience in IT support or a related field.
Familiarity with troubleshooting Windows and tablet operating systems.
Basic understanding of network concepts and printer maintenance.
Excellent problem-solving skills and attention to detail.
Strong communication and customer service skills.
Ability to work independently and manage multiple tasks simultaneously.
Schedule
6:00am - 2:30pm M - F, some overtime as needed
Benefits
Medical, dental, vision insurance & more!
401(k) program
Referral program
Get paid every Friday!
$35k-59k yearly est. 15d ago
Learn more about information technology technician jobs
How much does an information technology technician earn in Verona, WI?
The average information technology technician in Verona, WI earns between $27,000 and $90,000 annually. This compares to the national average information technology technician range of $28,000 to $83,000.
Average information technology technician salary in Verona, WI
$50,000
What are the biggest employers of Information Technology Technicians in Verona, WI?
The biggest employers of Information Technology Technicians in Verona, WI are:
Epic Stores
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