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The differences between infrastructure analysts and client services analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure analyst and a client services analyst. Additionally, an infrastructure analyst has an average salary of $70,283, which is higher than the $63,202 average annual salary of a client services analyst.
The top three skills for an infrastructure analyst include customer service, troubleshoot and azure. The most important skills for a client services analyst are customer service, client service, and powerpoint.
| Infrastructure Analyst | Client Services Analyst | |
| Yearly salary | $70,283 | $63,202 |
| Hourly rate | $33.79 | $30.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,728 | 97,374 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 71% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An infrastructure analyst utilizes their computer systems expertise to identify issues and determine immediate corrective measures over a company's private network. Their responsibilities revolve around performing research and analysis to identify vulnerabilities or areas needing improvements, monitoring the company's network, coordinating with different departments to gather data, responding to complaints and issues, troubleshooting, and implementing solutions in the system. Furthermore, as an infrastructure analyst, it is essential to produce progress reports and presentations, all while adhering to the company's policies and regulations.
A client service analyst examines a customer service department's operation and gives directions on ways to enhance productivity and customer satisfaction levels. Customer service analysts can create strategies and techniques to improve the service department's effectiveness by using data, which includes customer satisfaction reports, complaint logs, and surveys. They are part of the customer service department, which can directly with customers helping to resolve issues and customer dissatisfaction. Their duties include gathering data and perform research, developing strategies, training employees in new processes and strategies.
Infrastructure analysts and client services analysts have different pay scales, as shown below.
| Infrastructure Analyst | Client Services Analyst | |
| Average salary | $70,283 | $63,202 |
| Salary range | Between $49,000 And $99,000 | Between $41,000 And $96,000 |
| Highest paying City | Bellevue, WA | Westport, CT |
| Highest paying state | Washington | Connecticut |
| Best paying company | Meta | Morgan Lewis |
| Best paying industry | Finance | Finance |
There are a few differences between an infrastructure analyst and a client services analyst in terms of educational background:
| Infrastructure Analyst | Client Services Analyst | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 71% |
| Most common major | Computer Science | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between infrastructure analysts' and client services analysts' demographics:
| Infrastructure Analyst | Client Services Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 82.9% Female, 17.1% | Male, 50.5% Female, 49.5% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |