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The differences between infrastructure analysts and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure analyst and a desktop support analyst. Additionally, an infrastructure analyst has an average salary of $70,283, which is higher than the $48,674 average annual salary of a desktop support analyst.
The top three skills for an infrastructure analyst include customer service, troubleshoot and azure. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.
| Infrastructure Analyst | Desktop Support Analyst | |
| Yearly salary | $70,283 | $48,674 |
| Hourly rate | $33.79 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,728 | 99,621 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An infrastructure analyst utilizes their computer systems expertise to identify issues and determine immediate corrective measures over a company's private network. Their responsibilities revolve around performing research and analysis to identify vulnerabilities or areas needing improvements, monitoring the company's network, coordinating with different departments to gather data, responding to complaints and issues, troubleshooting, and implementing solutions in the system. Furthermore, as an infrastructure analyst, it is essential to produce progress reports and presentations, all while adhering to the company's policies and regulations.
A desktop support analyst's role is to develop strategies and systems to improve and coordinate desktop support efforts. Their responsibilities revolve around testing and modifying existing networks and systems, providing corrective measures on issues and concerns, performing regular inspections, troubleshooting, and maintaining inventories on software, hardware, and other applications. Furthermore, as a desktop support analyst, it is essential to respond to calls and correspondence from clients, all while adhering to the policies and regulations of the company.
Infrastructure analysts and desktop support analysts have different pay scales, as shown below.
| Infrastructure Analyst | Desktop Support Analyst | |
| Average salary | $70,283 | $48,674 |
| Salary range | Between $49,000 And $99,000 | Between $36,000 And $65,000 |
| Highest paying City | Bellevue, WA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | Meta | Cambridge Associates |
| Best paying industry | Finance | Finance |
There are a few differences between an infrastructure analyst and a desktop support analyst in terms of educational background:
| Infrastructure Analyst | Desktop Support Analyst | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Computer Science | Computer Science |
| Most common college | University of Pennsylvania | Massachusetts Institute of Technology |
Here are the differences between infrastructure analysts' and desktop support analysts' demographics:
| Infrastructure Analyst | Desktop Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 82.9% Female, 17.1% | Male, 87.9% Female, 12.1% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |