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The differences between infrastructure analysts and desktop support consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure analyst and a desktop support consultant. Additionally, an infrastructure analyst has an average salary of $70,283, which is higher than the $46,733 average annual salary of a desktop support consultant.
The top three skills for an infrastructure analyst include customer service, troubleshoot and azure. The most important skills for a desktop support consultant are desktop support, customer service, and troubleshoot.
| Infrastructure Analyst | Desktop Support Consultant | |
| Yearly salary | $70,283 | $46,733 |
| Hourly rate | $33.79 | $22.47 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,728 | 100,650 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An infrastructure analyst utilizes their computer systems expertise to identify issues and determine immediate corrective measures over a company's private network. Their responsibilities revolve around performing research and analysis to identify vulnerabilities or areas needing improvements, monitoring the company's network, coordinating with different departments to gather data, responding to complaints and issues, troubleshooting, and implementing solutions in the system. Furthermore, as an infrastructure analyst, it is essential to produce progress reports and presentations, all while adhering to the company's policies and regulations.
The duties of a desk support consultant vary on their line of work or industry of employment. Most of their responsibilities are likely to revolve around reaching out to clients through calls and correspondence, answering inquiries, troubleshooting, and providing corrective measures, all to attain customer satisfaction. Moreover, a desk support consultant may devise strategies to better communicate with clients, produce progress reports, and maintain accurate records of all transactions. Furthermore, it is essential to adhere to all policies and regulations at all times.
Infrastructure analysts and desktop support consultants have different pay scales, as shown below.
| Infrastructure Analyst | Desktop Support Consultant | |
| Average salary | $70,283 | $46,733 |
| Salary range | Between $49,000 And $99,000 | Between $33,000 And $64,000 |
| Highest paying City | Bellevue, WA | Boston, MA |
| Highest paying state | Washington | Massachusetts |
| Best paying company | Meta | NTT Data International L.L.C. |
| Best paying industry | Finance | Finance |
There are a few differences between an infrastructure analyst and a desktop support consultant in terms of educational background:
| Infrastructure Analyst | Desktop Support Consultant | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Most common major | Computer Science | Computer Science |
| Most common college | University of Pennsylvania | Massachusetts Institute of Technology |
Here are the differences between infrastructure analysts' and desktop support consultants' demographics:
| Infrastructure Analyst | Desktop Support Consultant | |
| Average age | 42 | 42 |
| Gender ratio | Male, 82.9% Female, 17.1% | Male, 85.0% Female, 15.0% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 13.5% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |