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The differences between infrastructure analysts and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure analyst and a desktop support technician. Additionally, an infrastructure analyst has an average salary of $70,283, which is higher than the $41,792 average annual salary of a desktop support technician.
The top three skills for an infrastructure analyst include customer service, troubleshoot and azure. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.
| Infrastructure Analyst | Desktop Support Technician | |
| Yearly salary | $70,283 | $41,792 |
| Hourly rate | $33.79 | $20.09 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,728 | 108,944 |
| Job satisfaction | - | 1 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An infrastructure analyst utilizes their computer systems expertise to identify issues and determine immediate corrective measures over a company's private network. Their responsibilities revolve around performing research and analysis to identify vulnerabilities or areas needing improvements, monitoring the company's network, coordinating with different departments to gather data, responding to complaints and issues, troubleshooting, and implementing solutions in the system. Furthermore, as an infrastructure analyst, it is essential to produce progress reports and presentations, all while adhering to the company's policies and regulations.
A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.
Infrastructure analysts and desktop support technicians have different pay scales, as shown below.
| Infrastructure Analyst | Desktop Support Technician | |
| Average salary | $70,283 | $41,792 |
| Salary range | Between $49,000 And $99,000 | Between $32,000 And $54,000 |
| Highest paying City | Bellevue, WA | Philadelphia, PA |
| Highest paying state | Washington | Pennsylvania |
| Best paying company | Meta | NTT Data International L.L.C. |
| Best paying industry | Finance | Finance |
There are a few differences between an infrastructure analyst and a desktop support technician in terms of educational background:
| Infrastructure Analyst | Desktop Support Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 46% |
| Most common major | Computer Science | Computer Information Systems |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between infrastructure analysts' and desktop support technicians' demographics:
| Infrastructure Analyst | Desktop Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 82.9% Female, 17.1% | Male, 89.8% Female, 10.2% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |