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The differences between infrastructure analysts and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure analyst and a help desk analyst. Additionally, an infrastructure analyst has an average salary of $70,283, which is higher than the $37,318 average annual salary of a help desk analyst.
The top three skills for an infrastructure analyst include customer service, troubleshoot and azure. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.
| Infrastructure Analyst | Help Desk Analyst | |
| Yearly salary | $70,283 | $37,318 |
| Hourly rate | $33.79 | $17.94 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,728 | 87,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An infrastructure analyst utilizes their computer systems expertise to identify issues and determine immediate corrective measures over a company's private network. Their responsibilities revolve around performing research and analysis to identify vulnerabilities or areas needing improvements, monitoring the company's network, coordinating with different departments to gather data, responding to complaints and issues, troubleshooting, and implementing solutions in the system. Furthermore, as an infrastructure analyst, it is essential to produce progress reports and presentations, all while adhering to the company's policies and regulations.
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Infrastructure analysts and help desk analysts have different pay scales, as shown below.
| Infrastructure Analyst | Help Desk Analyst | |
| Average salary | $70,283 | $37,318 |
| Salary range | Between $49,000 And $99,000 | Between $26,000 And $52,000 |
| Highest paying City | Bellevue, WA | Boston, MA |
| Highest paying state | Washington | Massachusetts |
| Best paying company | Meta | Pacific Investment Management Company LLC |
| Best paying industry | Finance | Government |
There are a few differences between an infrastructure analyst and a help desk analyst in terms of educational background:
| Infrastructure Analyst | Help Desk Analyst | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Computer Science | Computer Information Systems |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between infrastructure analysts' and help desk analysts' demographics:
| Infrastructure Analyst | Help Desk Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 82.9% Female, 17.1% | Male, 71.8% Female, 28.2% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |