Infrastructure analyst vs level senior technician

Differences between infrastructure analyst and level senior technician duties and responsibilities

Infrastructure analyst example responsibilities.

• Develop UNIX shell scripts to automate the monitoring and administration process.
• Manage customer's trouble tickets through VMWARE ticketing system for resolving issues.
• Manage the virtualization of physical servers in initial efforts to reduce data center footprint.
• Conduct OS builds and manage day to day activities according to business requirements, for new application setups and configurations.
• Design and manage Linux environment.
• Manage LAN infrastructure configuring and maintaining all network hardware devices.
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Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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