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The differences between infrastructure analysts and systems support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure analyst and a systems support analyst. Additionally, a systems support analyst has an average salary of $82,219, which is higher than the $70,283 average annual salary of an infrastructure analyst.
The top three skills for an infrastructure analyst include customer service, troubleshoot and azure. The most important skills for a systems support analyst are troubleshoot, customer service, and database.
| Infrastructure Analyst | Systems Support Analyst | |
| Yearly salary | $70,283 | $82,219 |
| Hourly rate | $33.79 | $39.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,728 | 161,168 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An infrastructure analyst utilizes their computer systems expertise to identify issues and determine immediate corrective measures over a company's private network. Their responsibilities revolve around performing research and analysis to identify vulnerabilities or areas needing improvements, monitoring the company's network, coordinating with different departments to gather data, responding to complaints and issues, troubleshooting, and implementing solutions in the system. Furthermore, as an infrastructure analyst, it is essential to produce progress reports and presentations, all while adhering to the company's policies and regulations.
A systems support analyst is responsible for supporting the operations of the technology department of an organization, resolving network issues, and maintaining the safety and security of the system database. Systems support analysts must have excellent knowledge of the technology industry, identifying system process improvements, upgrading system infrastructure, and assisting end-users with navigation. They also create resolution reports for reference, including recommendations to prevent future inconsistencies and glitches. A systems support analyst conducts regular maintenance checks on the technology servers and immediately performs troubleshooting as needed for optimization.
Infrastructure analysts and systems support analysts have different pay scales, as shown below.
| Infrastructure Analyst | Systems Support Analyst | |
| Average salary | $70,283 | $82,219 |
| Salary range | Between $49,000 And $99,000 | Between $58,000 And $114,000 |
| Highest paying City | Bellevue, WA | San Francisco, CA |
| Highest paying state | Washington | Washington |
| Best paying company | Meta | Virtu Financial |
| Best paying industry | Finance | Finance |
There are a few differences between an infrastructure analyst and a systems support analyst in terms of educational background:
| Infrastructure Analyst | Systems Support Analyst | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 61% |
| Most common major | Computer Science | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between infrastructure analysts' and systems support analysts' demographics:
| Infrastructure Analyst | Systems Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 82.9% Female, 17.1% | Male, 70.4% Female, 29.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 12.5% White, 54.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |