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The differences between installation coordinators and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an installation coordinator and a help desk analyst. Additionally, a help desk analyst has an average salary of $37,318, which is higher than the $33,507 average annual salary of an installation coordinator.
The top three skills for an installation coordinator include installation process, project management and data entry. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.
| Installation Coordinator | Help Desk Analyst | |
| Yearly salary | $33,507 | $37,318 |
| Hourly rate | $16.11 | $17.94 |
| Growth rate | 10% | 10% |
| Number of jobs | 35,508 | 87,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An installation coordinator usually works in a telecommunication company and serves as a channel between the company and the client. Upon an application for installation, a coordinator will communicate with their client to schedule a possible installation or repair date. They usually respond to queries and requests and address other concerns. They need to coordinate closely with the installation team or the field supervisor to ensure that the work is on track and completed.
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Installation coordinators and help desk analysts have different pay scales, as shown below.
| Installation Coordinator | Help Desk Analyst | |
| Average salary | $33,507 | $37,318 |
| Salary range | Between $25,000 And $44,000 | Between $26,000 And $52,000 |
| Highest paying City | Hartford, CT | Boston, MA |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | Johnson Controls | Pacific Investment Management Company LLC |
| Best paying industry | Health Care | Government |
There are a few differences between an installation coordinator and a help desk analyst in terms of educational background:
| Installation Coordinator | Help Desk Analyst | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Information Systems |
| Most common college | Stanford University | Stanford University |
Here are the differences between installation coordinators' and help desk analysts' demographics:
| Installation Coordinator | Help Desk Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 44.8% Female, 55.2% | Male, 71.8% Female, 28.2% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |