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The differences between installation coordinators and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an installation coordinator and a support specialist. Additionally, a support specialist has an average salary of $40,782, which is higher than the $33,507 average annual salary of an installation coordinator.
The top three skills for an installation coordinator include installation process, project management and data entry. The most important skills for a support specialist are customer service, patients, and mental health.
| Installation Coordinator | Support Specialist | |
| Yearly salary | $33,507 | $40,782 |
| Hourly rate | $16.11 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 35,508 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An installation coordinator usually works in a telecommunication company and serves as a channel between the company and the client. Upon an application for installation, a coordinator will communicate with their client to schedule a possible installation or repair date. They usually respond to queries and requests and address other concerns. They need to coordinate closely with the installation team or the field supervisor to ensure that the work is on track and completed.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Installation coordinators and support specialists have different pay scales, as shown below.
| Installation Coordinator | Support Specialist | |
| Average salary | $33,507 | $40,782 |
| Salary range | Between $25,000 And $44,000 | Between $25,000 And $64,000 |
| Highest paying City | Hartford, CT | New York, NY |
| Highest paying state | Connecticut | New York |
| Best paying company | Johnson Controls | Microsoft |
| Best paying industry | Health Care | Technology |
There are a few differences between an installation coordinator and a support specialist in terms of educational background:
| Installation Coordinator | Support Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between installation coordinators' and support specialists' demographics:
| Installation Coordinator | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 44.8% Female, 55.2% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |