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The differences between installation coordinators and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an installation coordinator and a technical support representative. Additionally, a technical support representative has an average salary of $34,758, which is higher than the $33,507 average annual salary of an installation coordinator.
The top three skills for an installation coordinator include installation process, project management and data entry. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.
| Installation Coordinator | Technical Support Representative | |
| Yearly salary | $33,507 | $34,758 |
| Hourly rate | $16.11 | $16.71 |
| Growth rate | 10% | 10% |
| Number of jobs | 35,508 | 212,082 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An installation coordinator usually works in a telecommunication company and serves as a channel between the company and the client. Upon an application for installation, a coordinator will communicate with their client to schedule a possible installation or repair date. They usually respond to queries and requests and address other concerns. They need to coordinate closely with the installation team or the field supervisor to ensure that the work is on track and completed.
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
Installation coordinators and technical support representatives have different pay scales, as shown below.
| Installation Coordinator | Technical Support Representative | |
| Average salary | $33,507 | $34,758 |
| Salary range | Between $25,000 And $44,000 | Between $27,000 And $44,000 |
| Highest paying City | Hartford, CT | Boston, MA |
| Highest paying state | Connecticut | Maryland |
| Best paying company | Johnson Controls | HP |
| Best paying industry | Health Care | Technology |
There are a few differences between an installation coordinator and a technical support representative in terms of educational background:
| Installation Coordinator | Technical Support Representative | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between installation coordinators' and technical support representatives' demographics:
| Installation Coordinator | Technical Support Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 44.8% Female, 55.2% | Male, 61.5% Female, 38.5% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |