Junior program manager vs call center manager

Differences between junior program manager and call center manager duties and responsibilities

Junior program manager example responsibilities.

• Manage reporting portals that utilize SSRS and SharePoint.
• Manage a master document repository base on SharePoint.
• Promote continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
• Create several flyers and PowerPoint slides for various educational workshops.
• Create PowerPoint presentations containing content of drug and alcohol abuse as well as bullying-prevention awareness.
• Prepare a feasibility study for a transformer manufacturer on all business aspects, including marketing, finance and operations management.

Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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