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The differences between key carriers and customer service associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a key carrier has an average salary of $32,262, which is higher than the $31,709 average annual salary of a customer service associate.
The top three skills for a key carrier include store sales, store operations and customer issues. The most important skills for a customer service associate are patients, sales floor, and plumbing.
| Key Carrier | Customer Service Associate | |
| Yearly salary | $32,262 | $31,709 |
| Hourly rate | $15.51 | $15.24 |
| Growth rate | -6% | -4% |
| Number of jobs | 82,534 | 380,943 |
| Job satisfaction | - | 5 |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 35% |
| Average age | 49 | 40 |
| Years of experience | - | 12 |
A key carrier is primarily in charge of opening and closing business establishments. Because they are typically the first team member to come into the workplace, it is often their duty to set-up alarm systems, clean the sales floor and other areas, arrange shelves or tables, and prepare for the incoming customers. Should there be any problems, it is essential to report to the manager right away. Furthermore, a key carrier must maintain an active communication line with all co-workers while enforcing the company's policies and regulations.
Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.
Key carriers and customer service associates have different pay scales, as shown below.
| Key Carrier | Customer Service Associate | |
| Average salary | $32,262 | $31,709 |
| Salary range | Between $26,000 And $39,000 | Between $24,000 And $40,000 |
| Highest paying City | - | Richmond, CA |
| Highest paying state | - | California |
| Best paying company | - | Fidelity Investments |
| Best paying industry | - | Finance |
There are a few differences between a key carrier and a customer service associate in terms of educational background:
| Key Carrier | Customer Service Associate | |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between key carriers' and customer service associates' demographics:
| Key Carrier | Customer Service Associate | |
| Average age | 49 | 40 |
| Gender ratio | Male, 36.2% Female, 63.8% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 10.7% Unknown, 4.1% Hispanic or Latino, 17.8% Asian, 6.2% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 9% | 7% |