Lead support analyst vs support analyst

The differences between lead support analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead support analyst and a support analyst. Additionally, a lead support analyst has an average salary of $116,959, which is higher than the $75,989 average annual salary of a support analyst.

The top three skills for a lead support analyst include technical support, business processes and CRM. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Lead support analyst vs support analyst overview

	Lead Support Analyst	Support Analyst
Yearly salary	$116,959	$75,989
Hourly rate	$56.23	$36.53
Growth rate	10%	10%
Number of jobs	129,034	107,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 62%
Average age	42	42
Years of experience	2	2

Lead support analyst vs support analyst salary

Lead support analysts and support analysts have different pay scales, as shown below.

	Lead Support Analyst	Support Analyst
Average salary	$116,959	$75,989
Salary range	Between $91,000 And $149,000	Between $50,000 And $114,000
Highest paying City	Piscataway, NJ	Jersey City, NJ
Highest paying state	Delaware	New Jersey
Best paying company	Nomura Securities	The Citadel
Best paying industry	Professional	Finance

Differences between lead support analyst and support analyst education

There are a few differences between a lead support analyst and a support analyst in terms of educational background:

	Lead Support Analyst	Support Analyst
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Lead support analyst vs support analyst demographics

Here are the differences between lead support analysts' and support analysts' demographics:

	Lead Support Analyst	Support Analyst
Average age	42	42
Gender ratio	Male, 70.0% Female, 30.0%	Male, 63.1% Female, 36.9%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.3% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4%	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between lead support analyst and support analyst duties and responsibilities

Lead support analyst example responsibilities.

Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Work closely with team members and provide technical knowledge and support making it possible to meet the SLA.
Maintain SLA consistently above agree upon level for Richmond headquarters facility.
Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
Verify OTC derivatives transaction versus counterparties' confirmations.
Introduce Unix servers into new a new development environment for mainframe applications which help accelerate code migrations.

Support analyst example responsibilities.

Manage support activities in the CRM.
Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
Develop client case reports and dashboards within Salesforce CRM.
Create web pages (HTML and PDF) for intranet.
Perform hardware installations for LAN connection.

Lead support analyst vs support analyst skills

Common lead support analyst skills

Technical Support, 7%
Business Processes, 6%
CRM, 6%
Problem Resolution, 4%
Application Support, 4%
Linux, 4%

Common support analyst skills

Customer Service, 16%
Troubleshoot, 7%
Technical Support, 5%
Application Support, 5%
Patients, 4%
Issue Resolution, 4%