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The differences between lead support technicians and network support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead support technician and a network support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $48,622 average annual salary of a network support technician.
The top three skills for a lead support technician include database, customer service and customer satisfaction. The most important skills for a network support technician are troubleshoot, technical support, and customer service.
| Lead Support Technician | Network Support Technician | |
| Yearly salary | $95,420 | $48,622 |
| Hourly rate | $45.88 | $23.38 |
| Growth rate | 10% | 5% |
| Number of jobs | 115,952 | 120,245 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.
Lead support technicians and network support technicians have different pay scales, as shown below.
| Lead Support Technician | Network Support Technician | |
| Average salary | $95,420 | $48,622 |
| Salary range | Between $64,000 And $140,000 | Between $38,000 And $61,000 |
| Highest paying City | San Francisco, CA | Troy, NY |
| Highest paying state | New Jersey | Rhode Island |
| Best paying company | Microsoft | |
| Best paying industry | Technology | Technology |
There are a few differences between a lead support technician and a network support technician in terms of educational background:
| Lead Support Technician | Network Support Technician | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between lead support technicians' and network support technicians' demographics:
| Lead Support Technician | Network Support Technician | |
| Average age | 42 | 43 |
| Gender ratio | Male, 81.1% Female, 18.9% | Male, 89.3% Female, 10.7% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |