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Lead support technician vs software engineer-team lead

The differences between lead support technicians and software engineers-team lead can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a lead support technician, becoming a software engineer-team lead takes usually requires 2-4 years. Additionally, a software engineer-team lead has an average salary of $124,741, which is higher than the $95,420 average annual salary of a lead support technician.

The top three skills for a lead support technician include database, customer service and customer satisfaction. The most important skills for a software engineer-team lead are java, architecture, and software development.

Lead support technician vs software engineer-team lead overview

Lead Support TechnicianSoftware Engineer-Team Lead
Yearly salary$95,420$124,741
Hourly rate$45.88$59.97
Growth rate10%21%
Number of jobs115,952334,028
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 71%
Average age4239
Years of experience24

What does a lead support technician do?

Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.

What does a software engineer-team lead do?

A software engineer team lead manages a team through the entire process of software development. They analyze the project, identify errors, and conduct troubleshooting. They also ensure that all deadlines are met and that work is conducted efficiently. They must create weekly reports.

Lead support technician vs software engineer-team lead salary

Lead support technicians and software engineers-team lead have different pay scales, as shown below.

Lead Support TechnicianSoftware Engineer-Team Lead
Average salary$95,420$124,741
Salary rangeBetween $64,000 And $140,000Between $93,000 And $166,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateNew JerseyCalifornia
Best paying companyGoogleRoku
Best paying industryTechnologyTelecommunication

Differences between lead support technician and software engineer-team lead education

There are a few differences between a lead support technician and a software engineer-team lead in terms of educational background:

Lead Support TechnicianSoftware Engineer-Team Lead
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 71%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityHarvard University

Lead support technician vs software engineer-team lead demographics

Here are the differences between lead support technicians' and software engineers-team lead' demographics:

Lead Support TechnicianSoftware Engineer-Team Lead
Average age4239
Gender ratioMale, 81.1% Female, 18.9%Male, 81.2% Female, 18.8%
Race ratioBlack or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4%Black or African American, 4.4% Unknown, 4.8% Hispanic or Latino, 8.2% Asian, 30.0% White, 52.5% American Indian and Alaska Native, 0.2%
LGBT Percentage11%8%

Differences between lead support technician and software engineer-team lead duties and responsibilities

Lead support technician example responsibilities.

  • Manage communications capabilities, including FTP, TCP/IP, direct connect, and modem.
  • Manage user problems with Citrix XenApp by clearing problematic connections to allow users to reconnect and use their applications.
  • Work with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce to manage support tickets.
  • Install network LAN equipment by running Cat5e cabling and setting up network switches and routers.
  • Used UNIX script for compiling and deployment.
  • Provide support to DoD secure project areas.
  • Show more

Software engineer-team lead example responsibilities.

  • Manage code builds and server deployments over multiple test and production environments using Jenkins.
  • Manage a team of developers responsible for development, testing debugging, and maintenance of the PBUSE software application.
  • Incorporate existing technology such as Win32 API, C++ pointer to gain performance and to save project time line.
  • Co-Le UNIX C++ infrastructure software maintenance team.
  • Develop programs to post-process Linux cluster reservoir simulation jobs and create HDF5 files.
  • Facilitate daily scrum meetings, sprint planning, sprint reviews, and sprint retrospectives.
  • Show more

Lead support technician vs software engineer-team lead skills

Common lead support technician skills
  • Database, 8%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Java, 4%
  • Customer Support, 4%
  • OS, 4%
Common software engineer-team lead skills
  • Java, 13%
  • Architecture, 7%
  • Software Development, 7%
  • Web Application, 5%
  • Database, 5%
  • Scrum, 5%

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