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The differences between lead support technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead support technician and a technician support tier. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $54,889 average annual salary of a technician support tier.
The top three skills for a lead support technician include database, customer service and customer satisfaction. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Lead Support Technician | Technician Support Tier | |
| Yearly salary | $95,420 | $54,889 |
| Hourly rate | $45.88 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 115,952 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Lead support technicians and technician support tiers have different pay scales, as shown below.
| Lead Support Technician | Technician Support Tier | |
| Average salary | $95,420 | $54,889 |
| Salary range | Between $64,000 And $140,000 | Between $38,000 And $78,000 |
| Highest paying City | San Francisco, CA | Benicia, CA |
| Highest paying state | New Jersey | New York |
| Best paying company | Scantron | |
| Best paying industry | Technology | Technology |
There are a few differences between a lead support technician and a technician support tier in terms of educational background:
| Lead Support Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 37% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between lead support technicians' and technician support tiers' demographics:
| Lead Support Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.1% Female, 18.9% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |