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Level senior support analyst vs desktop support specialist

The differences between level senior support analysts and desktop support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a level senior support analyst and a desktop support specialist. Additionally, a level senior support analyst has an average salary of $120,480, which is higher than the $44,962 average annual salary of a desktop support specialist.

The top three skills for a level senior support analyst include level support, and . The most important skills for a desktop support specialist are customer service, desktop support, and troubleshoot.

Level senior support analyst vs desktop support specialist overview

Level Senior Support AnalystDesktop Support Specialist
Yearly salary$120,480$44,962
Hourly rate$57.92$21.62
Growth rate10%10%
Number of jobs70,320102,191
Job satisfaction--
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 52%
Average age4242
Years of experience22

Level senior support analyst vs desktop support specialist salary

Level senior support analysts and desktop support specialists have different pay scales, as shown below.

Level Senior Support AnalystDesktop Support Specialist
Average salary$120,480$44,962
Salary rangeBetween $91,000 And $157,000Between $33,000 And $59,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-Cornerstone Research
Best paying industry-Finance

Differences between level senior support analyst and desktop support specialist education

There are a few differences between a level senior support analyst and a desktop support specialist in terms of educational background:

Level Senior Support AnalystDesktop Support Specialist
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 52%
Most common majorLiberal ArtsComputer Science
Most common collegeNorthwestern UniversityUniversity of Pennsylvania

Level senior support analyst vs desktop support specialist demographics

Here are the differences between level senior support analysts' and desktop support specialists' demographics:

Level Senior Support AnalystDesktop Support Specialist
Average age4242
Gender ratioMale, 94.1% Female, 5.9%Male, 87.6% Female, 12.4%
Race ratioBlack or African American, 8.8% Unknown, 5.0% Hispanic or Latino, 10.8% Asian, 11.2% White, 63.7% American Indian and Alaska Native, 0.4%Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.3% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between level senior support analyst and desktop support specialist duties and responsibilities

Level senior support analyst example responsibilities.

  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
  • Perform other duties as assigned regular, dependable attendance and punctuality

Desktop support specialist example responsibilities.

  • Manage computer assets utilizing Symantec Altiris.
  • Manage schedule software/Security patch upgrades via SCCM.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy McAfee anti-virus tools across enterprise.
  • Automate fixes for common errors using Powershell and batch scripting.
  • Document software processes and core conversion software installations for VDI.
  • Show more

Level senior support analyst vs desktop support specialist skills

Common level senior support analyst skills
  • Level Support, 100%
Common desktop support specialist skills
  • Customer Service, 10%
  • Desktop Support, 8%
  • Troubleshoot, 7%
  • PC, 6%
  • Technical Support, 5%
  • SCCM, 3%

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