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Level senior support analyst vs senior support technician

The differences between level senior support analysts and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a level senior support analyst and a senior support technician. Additionally, a level senior support analyst has an average salary of $120,480, which is higher than the $74,459 average annual salary of a senior support technician.

The top three skills for a level senior support analyst include level support, and . The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Level senior support analyst vs senior support technician overview

Level Senior Support AnalystSenior Support Technician
Yearly salary$120,480$74,459
Hourly rate$57.92$35.80
Growth rate10%10%
Number of jobs70,320113,499
Job satisfaction--
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 48%
Average age4242
Years of experience22

Level senior support analyst vs senior support technician salary

Level senior support analysts and senior support technicians have different pay scales, as shown below.

Level Senior Support AnalystSenior Support Technician
Average salary$120,480$74,459
Salary rangeBetween $91,000 And $157,000Between $48,000 And $114,000
Highest paying City-Durham, NC
Highest paying state-Pennsylvania
Best paying company-Pacira BioSciences
Best paying industry-Technology

Differences between level senior support analyst and senior support technician education

There are a few differences between a level senior support analyst and a senior support technician in terms of educational background:

Level Senior Support AnalystSenior Support Technician
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 48%
Most common majorLiberal ArtsComputer Science
Most common collegeNorthwestern UniversityStanford University

Level senior support analyst vs senior support technician demographics

Here are the differences between level senior support analysts' and senior support technicians' demographics:

Level Senior Support AnalystSenior Support Technician
Average age4242
Gender ratioMale, 94.1% Female, 5.9%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 8.8% Unknown, 5.0% Hispanic or Latino, 10.8% Asian, 11.2% White, 63.7% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between level senior support analyst and senior support technician duties and responsibilities

Level senior support analyst example responsibilities.

  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
  • Perform other duties as assigned regular, dependable attendance and punctuality

Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Level senior support analyst vs senior support technician skills

Common level senior support analyst skills
  • Level Support, 100%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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