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The differences between merchandise processors and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a merchandise processor and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $31,092 average annual salary of a merchandise processor.
The top three skills for a merchandise processor include customer service, sales floor and basic math. The most important skills for a customer care representative are customer care, customer service, and work ethic.
| Merchandise Processor | Customer Care Representative | |
| Yearly salary | $31,092 | $32,912 |
| Hourly rate | $14.95 | $15.82 |
| Growth rate | -4% | -4% |
| Number of jobs | 13,551 | 214,835 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Merchandise Processor works at warehouse facilities where they are in charge of preparing and processing merchandise. Their tasks typically revolve around monitoring inventory, organizing and labeling products, packing and tagging items, strategically arranging materials to maximize warehouse spaces, storing supplies according to protocols, and maintaining incoming and outgoing merchandise. There are also instances when they must inspect the product's quality and quantity, sort and price items, and produce reports. A Merchandise Processor typically works in a team setting, which requires an active communication line for an efficient and smooth workflow.
A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
Merchandise processors and customer care representatives have different pay scales, as shown below.
| Merchandise Processor | Customer Care Representative | |
| Average salary | $31,092 | $32,912 |
| Salary range | Between $25,000 And $37,000 | Between $26,000 And $40,000 |
| Highest paying City | Lombard, IL | Urban Honolulu, HI |
| Highest paying state | New York | Hawaii |
| Best paying company | Steve Madden | Philadelphia Corporation for Aging |
| Best paying industry | Retail | Automotive |
There are a few differences between a merchandise processor and a customer care representative in terms of educational background:
| Merchandise Processor | Customer Care Representative | |
| Most common degree | High School Diploma, 41% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between merchandise processors' and customer care representatives' demographics:
| Merchandise Processor | Customer Care Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.7% Unknown, 5.8% Hispanic or Latino, 16.8% Asian, 6.1% White, 59.8% American Indian and Alaska Native, 0.8% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |